Malcolm Baldrige Award for Nonprofit

Limher Montoya

What Will be Covered

• What is the Baldrige Award?• Baldrige History• Baldrige for Nonprofit• How Can it be Used in Your Organization• How It Works• City of Coral Springs Example (Nonprofit Award Recipient)• Exercise• Summary• Readings List and Sources

What is the Malcolm Baldrige National Quality Award?

• Who is Malcolm Baldrige• It is an award to recognize organizations for

performance excellence• Administered by the Baldrige Performance

Excellence Program• Organizations are judged by excellence in 7 areas

What is the award? (cont.)Seven areas

Award History

• 1980’s US leaders recognize need to improve quality among American organizations

• 1987 the Quality Improvement Act is issued by U.S. Congress and Baldrige Award is established

• 1999 Education and Healthcare categories added• 2007 Government and Nonprofit categories added

Baldrige for Nonprofit

• History– Nonprofit organizations were eligible for

Baldrige-based State awards programs– In 2007 Category was added– Since the addition of the category, 4 Not-for-

profit organizations have been recipients of the award.

How Can it be Used in Your Organization?

• Brainstorming Activity:– Write down all issues that Nonprofit Organizations face– In groups present all ideas one by one and write them on

large paper (number each idea).– Discuss all ideas and delete duplicates or add new ideas– Have everyone in the group rank the top ten ideas from 1 to

10 (10 being the most pressing issue, 1 being the least)– Have everyone write their ranking in the first column to the

left of the list

How Can it be Used in Your Organization? (cont.)

• Brainstorming:– From the list of your top 10 rank what you think the top 5 issues

are (again with 5 being the most pressing)– Have everyone right their ratings on the next column to the left– Total the points and write totals in next column to the left and

circle the top five with the most points– Again have everyone rank these top five issues from least

pressing to most pressing (5 being the most pressing)– Have each individual right their totals of their top 5 in the next

column to the left– Total these and write it the column the left

How It Works

• Eligibility• Visit the following website to check eligibility:

• http://www.nist.gov/baldrige/enter/eligible.cfm

• Fill out and submit the eligibility certification packet

How It Works (cont.)

• Application process

• http://www.nist.gov/baldrige/enter/format.cfm

• http://www.nist.gov/baldrige/enter/upload/2013-Application-Content-and-Format.pdf

How it Works (cont.)• Stages of the process• The Independent Review

– A team of Board Examiners will be assigned– Your application will be reviewed

How it Works (cont.)• The Consensus Review

– If selected, application will be sent to a group of examiners

– There will be a two part series of reviews:• The first series will be virtually through a secure web site• The second series will be through focused conference calls

– Through the reviews feedback and scores will be given– Selected organizations will move forward.

How it Works (cont.)• The Site Visit

– Team of examiners will visit the organization– The will spend up to one week on-site

• 2-3 days at the company site• About 2 days in preparing the report

– These visits consist of a review of pertinent records and date and interviews

– The group will submit the report to the Panel of Judges

How It Works (cont.)

How it Works (cont.)

• What are benefits to going through this process?– Going through an internal analysis– Getting an outside perspective/receiving

feedback– National Recognition for Performance

Excellence

City of Coral Springs Example

• Background– Chartered in 1963– Located in the Broward County in southern

Florida– Home to about 132,000 people– City has about 770 full-time employees and

about 300 part-time/temporary employees– Received the award in 2007

City of Coral Springs Example(cont.)

• Achievements– The city received AAA credit rating– Crime rate decreased by nearly half over 10 years– Since 1995, 95% or more of residents have stated

to be satisfied with city services– There was a 21% increase in business satisfaction

from the years of 2004 to 2008

Exercise 1 (Flagstaff District Case Study)

• Go to: http://www.nist.gov/baldrige/publications/archive/upload/2006_Flagstaff_Case_Study-2.pdf

• Read Organizational Profile (both Organizational Environment and Organizational Challenges)

• Answer the following questions:– Which markets is the company pursuing?– What unique values does the company offer to the customers in these

markets?– What resources and capabilities are required to deliver that unique

value better than competitors?– How will the company sustain this strategy?

Exercise 2 (Self-Assessment)• Preparing your Organizational Profile

– Organizational Description• What is our product offering?• What are our core competencies?• Where are we competing (who are our customers)?• Who are our key suppliers?

– Organizational Situation• Who are our key competitors?• How fast is the organization growing?• How does the company evaluate/learn

Summary• Malcolm Baldrige Award established in 1987• 3 Part mission of the Award• The Nonprofit category was added in 2007• Since then 4 Nonprofit Organizations have won it• Eligibility For the Award• Application Process for the Award

Readings List and Sources• The Foundation for the Malcolm Baldrige National Quality Award. (2011).

<www.baldrigepe.org/foundation/history.aspx>• The National Institute of Standards and Technology (NIST). (2012, April 26). Results

with baldrige in nonprofit.< http://www.nist.gov/baldrige/enter/results_nonprofit.cfm>• Ruben, Brent D., Travis Russ, Stacy M. Smulowitz, Stacey L. Connaughton, (2007)

"Evaluating the impact of organizational self-assessment in higher education: The Malcolm Baldrige/Excellence in Higher Education framework", Leadership & Organization Development Journal, Vol. 28 Iss: 3, pp.230 – 250

• University of Wisconsin - Stout. (2012). Malcom baldrige award frequently asked questions. < http://www.uwstout.edu/about/mba/faq.cfm>

• U.S. Congress House, Committee On Science. (2004).Malcolm baldrige awards for nonprofit organizations: report together with an additional view (to accompany h.r. 3389) (including cost estimate of the congressional budget office).. West Lafayette, IN: U.S. G.P.O