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Making Data Driven Decisions to Increase Net Tuition Revenue

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Page 1: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Making Data Driven Decisions to

Increase Net Tuition Revenue

Page 2: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

+ Introduction + The State of Net Tuition Revenue + Big Data Analytics + What Gets Measured Gets Managed + An Example of A Big Data Analytics Technology Platform + Using Big Data Analytics to Impact Retention

TODAY’S AGENDA

Page 3: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

The State of Net Tuition Revenue

Page 4: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Declining Enrollment or Missed Targets

Increase in Discounts

Increase in Financial Aid

Causes For a Drop in Net Tuition Revenue

Page 5: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

How to Combat Declining Net Tuition Revenue?

63% of higher education institutions did not meet their new student enrollment goals in

the prior year.*

INCREASE ENROLLMENT

In 2016-17, estimated average net tuition revenue per full-time freshman increased by

0.4 percent…outpaced by the rate of inflation which was 1.8 percent in the 2016

fiscal year.**

OPTIMIZE REVENUE PER STUDENT

Sources: *2015 INSIDE HIGHER ED SURVEY OF COLLEGE & UNIVERSITY ADMISSIONS DIRECTORS. - **Inside Higher Ed – Discounts Keep Climbing

Page 6: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Big Data Analytics

Page 7: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

One Solution: Use Big Data Analytics to get more “best fit” students for

your institution while maximizing net tuition revenue and shaping the class

Page 8: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Every two days, humans produce the same amount of data that they created cumulatively from the beginning of time to 2003.

Source: Miller & Chaplin 2013

Page 9: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

The Center of Machine Learning is Big Data Analytics + Leverages many internal and

external data sources + Enables you to predict a granular

outcome based on that data

+ Drives “prescriptions” that allow you to optimize a desired outcome

Page 10: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Descriptive Analytics

Valu

e

Difficulty

What happened?

Why did it happen?

What will happen?

How can we make it happen?

Hindsight

Insight

Foresight

How Machine Learning is Different

Descriptive Analytics

Diagnostic Analytics

Predictive Analytics

Prescriptive Analytics

Page 11: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Personalized Success

Alumni Engagement Enroll

Retain/Graduate

Maximize Success for the Institution and its Students Data and technology help prescribe personalized outcomes for each student

Page 12: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Big Data Analytics – Lessons from Industry

of organizations surveyed believe big data analytics will redefine the competitive landscape of their industries within the next three years

89%

87%

*Source: ACCENTURE & GENERAL ELECTRIC STUDY, 2014

Also believe that failure to adopt a big data analytics strategy could cause an organization to lose both market share and momentum*

Page 13: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

What Gets Measured Gets Managed

Page 14: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Acquisition of Students

Effectiveness of Marketing

Quality of Class

4 Things to Measure to Reach Your Goal

Net Tuition Revenue

$

Page 15: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Acquisition of Students

Page 16: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

View Each Individual’s Likelihood to Enroll And Which Factors Contributed to Their Score

7% 65% 24% 1%

Page 17: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

+ Mail a Viewbook

+ Meet with a Field Counselor

+ Digital Marketing

+ Campus Visit

+ Financial Aid Offer

Change The Outcome Run What-If’s to see which students will be most impacted by your marketing actions

Page 18: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Effectiveness of Marketing

Page 19: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

“I have an inquiry pool of 35,000 names and a print marketing budget of $190,000. I’d like to print: + 15,000 Viewbooks + 15,000 campus visit pieces + 5000 each of a 6-postcard series + 2000 invitations to our Open House. “Which students should get which? And how many students will enroll as a result?”

Make Data Driven Decisions to Maximize Your Marketing Dollars

Page 20: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Knowing an Individual’s Top Influencers Helps Target Your Marketing Efficiently

Page 21: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Quality of Class

Page 22: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

+ Have an Online Presence

+ Easily spot students with the

attributes you want to build into

the class

+ See which have the highest

probability of enrolling

+ Run “What-If?” scenarios to see

how to increase the probability

of a student enrolling

Shape Your Class

Page 23: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Use What-If Prescriptives to Shape the Class We start with a prediction of enrolling just 50 students from NJ with SATs over 1300. What if they came for a spring visit?

Page 24: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Use What-If Prescriptives to Shape the Class If they all came for a spring visit, we’d enroll 221. Othot shows who’s spring visit to fund by showing which students will be impacted the most.

Page 25: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Net Tuition Revenue

Page 26: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

1/3

Othot’s Platform showed a partner institution that for 33% of the

students to whom they offered merit aid, the aid had no impact

on their decision to enroll.

1/2

We also showed the same institution that 50% of the students to whom they didn’t offer merit aid

would have been more likely to enroll if aid had been offered.

Case Study: Optimize Financial Aid Allocation

Page 27: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

“I want to maximize enrollment from out-of-state students with GPA’s above 3.0 from low income households. I’ve got $1 million in financial aid to use. 1) To Whom should I offer

the aid??

2) How much should I give each student?

3) How many students can I expect to enroll with that budget?”

1 2

3

Optimize Merit Aid Dollars for Impact

Page 28: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

An Example of A Big Data Analytics Technology Platform

Page 29: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Using Big Data Analytics to Impact Retention

Page 30: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

As many as 1 in 3 first-year students won’t make it back for sophomore year. The reasons run the gamut from family problems and loneliness to academic struggles and a lack of money.

“ ”

-US News and World Reports

Source: Freshman Retention Rates

Page 31: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

Use Our Tools to Shape Your Class With Students Who Are More Likely To Persist

Page 32: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

An institution’s success is not just about enrollment,

it is about enrolling people who are going to stay

Page 33: Making Data Driven Decisions to Increase Net Tuition Revenue Analytics Enroll… · landscape of their industries within the next three years . 89% . 87% *Source: ACCENTURE & GENERAL

THANK YOU