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Crisis Management & Recovery - Local Incident Management Protocols (Insert Org Unit /DepartmentArea)

Monash University

Approved by Team Monash

Version 6.0 – 20 January 2020

Table of Contents1.0 Acronyms and Glossary.............................................................................................................................................2.0 Response Procedures................................................................................................................................................

2.01 Appeals Against Non-Selection.............................................................................................................................2.02 Arrest of Participant...............................................................................................................................................2.03 Assault Physical.....................................................................................................................................................2.04 Sexual Assault........................................................................................................................................................2.05 Bodily Fluid Clean Up.............................................................................................................................................2.06 Bullying, Hazing and Victimisation.......................................................................................................................2.07 Death of Participant................................................................................................................................................2.08 Death of a Relative/Close Friend...........................................................................................................................2.09 Documentation Loss..............................................................................................................................................2.10 Drug Impaired Participant – Dealing and/or Possession....................................................................................2.11 Drug Overdose........................................................................................................................................................2.12 Expulsion from Accommodation – Individual......................................................................................................2.13 Expulsion from Accommodation – Team/Group..................................................................................................2.14 Extreme Threat........................................................................................................................................................2.15 Family Violence/Intervention Orders....................................................................................................................2.16 Fire – At Event........................................................................................................................................................2.17 Fire – At Residence................................................................................................................................................2.18 Flight Cancellation / Missed flight.........................................................................................................................2.19 Food Poisoning..................................................................................................................................................... 102.20 Injury – Minor (Treatment/Referral).....................................................................................................................102.21 Injury – Major (Life threatening).......................................................................................................................... 102.22 Intoxicated Participant – Minor Intoxication.......................................................................................................102.23 Intoxicated Participant – Major Intoxication.......................................................................................................102.24 Misconduct (General) – Individual......................................................................................................................112.25 Misconduct (General) – Team.............................................................................................................................. 112.26 Missing Person..................................................................................................................................................... 112.27 Money Issues........................................................................................................................................................ 112.28 Motor Accident...................................................................................................................................................... 112.29 Participant Withdrawal – Pre-Registration (Team MONASH specific).............................................................122.30 Participant Withdrawal – Post-Registration ( Team MONASH Specific)..........................................................122.31 Participant Withdrawal – Voluntary during event..............................................................................................122.32 Psychological Distress (Extreme).......................................................................................................................132.33 Social Media Posts (Negative)............................................................................................................................. 132.34 Suicide Risk*/Attempted Suicide.........................................................................................................................132.35 Suspicious Person/Unauthorised Visitor at Accommodation / Venue............................................................132.36 Theft from Participant.......................................................................................................................................... 142.37 Theft by Participant.............................................................................................................................................. 14

3.0 Critical Incident Management - Levels....................................................................................................................15

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1.0 Acronyms and GlossaryDefinition Description

CMR Crisis Management and Recovery arrangements in accordance with Monash University's Crisis Management Policy/Procedures and Crisis Management and Recovery Manual

CMR-LIRP Crisis Management and Recovery – Local Incident Response Plan

CMR-LIRT Crisis Management and Recovery – Local Incident Response Team

CMR-Ops Crisis Management and Recovery Corporate Operational Team

Crisis Crisis is an adverse event, or series of events that have the potential to seriously damage Monash University organisation’s people, operations reputation or property

Crisis Management Crisis Management is the development of a system to minimise the impact of a crisis on an organisations people, business, operations and/or reputation and to assist an organisation to recover from such an event

Emergency An emergency is a sudden, unexpected event that requires an immediate response from internal or external emergency services

Emergency Management

Emergency Management is the development of an effective incident response system focused on controlling the event through the use of existing:– Evacuation Plans– OHS Procedures– Standard Operating Proceduresthat requires an immediate response.

Emergency Response Procedures

A documented scheme of assigned responsibilities, actions and procedures within a designated section of the emergency response plan, to respond to and manage emergencies.

Evacuation The orderly movement of people from a place of danger

Facility A building, structure or workplace that is, or may be, occupied by people (staff, students and visitors)

Incident Log Summary of decisions made and actions delegated during an emergency or incident

Event Leader Any person in a leadership position at the event. Could include, camp coordinators, club committee, team organiser. Does not include Senior Event Manager or LIRT Leader

SOPs Standard Operational Procedures

SEM Senior Event Manager, most senior person attending the event.

LIRT Leader Person responsible for managing the Local Incident Response Team

Warden A person available on-site, with clearly defined responsibilities in relation to the facility's Emergency Response Plans. A warden will oversee the evacuation and lockdown processes of a facility / area

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2.0 Response Procedures The following response protocols are the actions you are required to implement during an incident.

Note: The Standard Operating Procedure for all incidents is to apply the OFF part of the OFF CAMPUS immediate response protocol.

O Organise Organise your immediate safety and group/team safety (eg first aid, 000)

F Facts Collect immediate facts about the incident

F Find Your Manager Report to your Manager on what has happened as soon as you can

C Communicate Communicate with your team on actions to take

A Act Act on instructions from emergency services and your Manager

M Media Do not speak with media, the public, external parties or via social media on the incident

P Prepare Prepare to relocate to an alternate location if needed

U Understand Understand how you and your team are feeling. Seek appropriate support

S Summarise Summarise the incident and complete the incident report

If the incident is assessed as moderate or major (after using the impact assessment in 3.0) the CMR Local Incident Response Team and CMR Ops will be taking the lead in the Monash University response to this level of incidents. If the incident is rated a Major, and/or is highlighted with a ‘Major’ red label below, the Senior Event manager will notify the LIRT Leader and or CMR Ops team.

The actions below are the ‘on the ground’ responses to consider for incidents that are considered minor when assessed against the incident escalation checklist, which will guide all actions from start to finish for an incident:

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2.01 Appeals Against Non-Selection ( Team MONASH specific)1. All Varsity team selections are ratified and approved by the University.

2. If an individual is unhappy with the non-selection decision they may contact the SEM and outline their complaint.

3. The SEM will investigate the complaint to determine whether the individual was not selected on merit or whether there were other motives behind the non-selection (discrimination, history, etc.).

4. If the SEM finds that the individual has not been selected on merit, then the complaint should be dismissed by the SEM and individual advised.

5. If the SEM finds that the individual has been discriminated against or vilified, or that a personal issue exists between current team member(s) and the participant, then the SEM will implement a process that follows the principles outlined in the Student General Misconduct Policy

2.02 Arrest of Participant Major1. SEM should be notified of incident immediately, gather as much factual information as possible and undertake

an impact assessment of the incident using the agreed checklist. If SEM assessment is moderate or major then SEM will escalate to LIRT Leader who will escalate to CRT.

2. If the SEM assessment of the Incident is it is a minor level eg infringement not an arrest, then the following steps 3-6 will apply.

3. SEM or delegate may attend police station where participant held and gather information on the status of the incident. SEM will then update LIRT Leader with OFF CAMPUS response.

4. LIRT Leader will assess information and advise participant of the actions being taken to recover situation. This may include initiating sanctions within scope of delegation and authority, advising emergency contact, relocation from event, etc.

2.03 Assault Physical Major1. If requested to do so by the victim or if the victim is unconscious, administer First Aid to your level of training

and contact the applicable Emergency Services (eg in Australia call 000).

2. Contact SEM with OFF CAMPUS response. SEM will assess incident and if deemed Major will escalate to LIRT Leader.

3. If the victim does not require hospitalization or ongoing medical support the SEM will assist the victim and advise the victim of what options are available to them, such as contacting the Police, relocation to a safe venue etc.

4. SEM will determine whether there is an ongoing risk to the victim, whether there is a risk or possible risk to other participants and apply the OFF CAMPUS approach accordingly.

5. SEM will provide the victim with either referral information to Monash Counselling Services and /or, if asked by the victim, arrange an appointment with the victim and Monash Counselling Services.

6. If the assault is such that other members of the team has been traumatised, SEM will contact Monash

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2.03 Assault Physical MajorCounselling and arrange a de-briefing session with remainder of team.

2.04 Sexual Assault Major1. Make sure the victim is safe and you are in a suitable place to talk confidentially. It is not up to you to

investigate what has happened or to counsel the person, that is the job of professionals.Your role is to respond to the disclosure in a way that supports a person and focuses on their and others safety.

2. Calm and re-assure the victim and if required (and with their permission) administer First Aid to your level of training

3. Actively listen. Try not to interrupt. Let them talk at their own pace. Do not say anything that indicates that you are judging or blaming them.

4. Advise the victim not to wash any part of themselves and not to change any of their clothing as this may result in destruction of crucial evidence.

5. As part of your OFF CAMPUS response if you believe that the victim, yourself and others are in immediate danger then call the applicable Emergency Services (000)

6. It is your responsibility to notify of the incident to the University. This does not affect the privacy of the issue but is required to ensure essential support is given to the victim, yourself and other impacted by the incident.

Notify SEM. SEM will escalate to Monash University Security 9902 7777 #1 and also to the Local Incident Response Team Leader.

7. If the assault is such that the participant’s team or other team members are aware of the incident and may have been traumatised, the LIRT Leader will contact Monash Counselling and arrange a de-briefing session with affected individuals or teams.

2.05 Bodily Fluid Clean Up1. If the spillage is as a result of a person being ill, organise first aid.

2. Keep other persons away from the immediate area.

3. Event Coordinator or SEM to organise for the removal of the spillage. Ensure PPE is worn.

4. Assess area to ensure no further risk to others.

2.06 Bullying, Hazing and Victimisation 1. If a member of the team becomes aware that a participant’s behaviour is contrary to the Code of

Conduct/Participation Agreement (which has been signed/agreed to by the participant) ideally a local request should be made to the perpetrator to cease this behaviour immediately. If this request is ignored and the behaviour continues and/or occurs again then it must be reported to the SEM.

2. SEM will investigate the report

3. If found to be of a minor nature the SEM will advise the participant that their behaviour is contrary to the Code of Conduct/Participation Agreement, etc., that this behavior must cease immediately and not occur again and may apply an applicable sanction as outlined in the event pre departure briefing.

4. If the participant does not comply with the requests of the SEM or the misconduct issue is rated as Moderate the SEM shall notify the LIRT Leader.

5. LIRT Leader will determine what action should be taken and advise the participant accordingly. This may include discharge of the participant from the event.

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2.07 Death of Participant Major1. If you find a person who is deceased get help. Call 000.

2. Apply OFF CAMPUS response to the situation as it applies.

3. Notify SEM or LIRT Leader immediately.

4. LIRT Leader will escalate to CRT. CRT will assume control of situation as it affects Monash University team members.

2.08 Death of a Relative/Close Friend1. If the participant is unaware of the death, determine how best to advise the participant of the death. The SEM

may contact Monash Counselling to seek their assistance in this regard.

2. Subject to advice provided in 1 the SEM should meet with the participant as soon as possible.

3. SEM may offer and arrange on behalf of the participant, support by means of: access to counselling; access to a private room; assistance with travel arrangements; contacting emergency contact of the participant, etc.

4. If the participant wishes to arrange a period of absence from the event or cease participation, Discharge form should be completed by SEM and if possible signed by exiting participant. SEM will advise other appropriate parties eg accommodation, event organisers etc of the participants with drawl from the event.

5. Subject to the communication process employed relating to this matter the SEM may contact Monash Counselling and arrange a de-briefing session with any affected individuals or teams.

2.09 Documentation Loss1. If documents have been misplaced then Participant and Event Leader should retrace their steps and contact

or visit social venues, sporting venues etc. where the documentation could have been lost and leave their contact details.

2. If not found Event Leader should inform all members of the team or group that the individual has lost their identification and request that they look for it amongst their belongings.

3. In the instance that all identification has been lost the SEM should be informed of the matter.

4. The participant should report the lost documentation to the appropriate authority

5. In the instant the participant has no identification physically with them, they should contact their emergency contact and have them email, text etc. an image of an alternate ID or their passport.

6. Event Leader should advise participant to cancels credit and debit cards in the instant these are lost along with ID. If the participant no longer has access to money because of this follow the Money Issues protocol.

7. Event Leader should inform the SEM when the participant has their new ID.

2.10 Drug Impaired Participant – Dealing and/or Possession1. Contact the participant and/or guest to determine whether there has been an actual offence or whether the

allegation warrants further investigation.

2. If the allegation warrants further investigation, Event Leader must contact SEM and advise them of the situation using OFF CAMPUS response.

3. SEM in conjunction with Local Incident Response Team will assess facts of incident. If an offence has occurred than the SEM will advise LIRT Leader who will escalate accordingly.

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2.11 Drug Overdose Major1. If a participant is unconscious, unresponsive, unable to hold a conversation, or generally impaired administer

first aid to your level of training and contact the Emergency services on 000 for immediate assistance.

2. Contact SEM using OFF CAMPUS response.

3. SEM will determine whether there is an ongoing risk to the participant and whether there is a risk or possible risk to other participants, or other participants of the wider MON group.


2.12 Expulsion from Accommodation – Individual 1. Event Leader should notify the SEM as soon as possible if an individual has been expelled from

accommodation with the OFF CAMPUS response.

2. SEM to contact accommodation and find out their reasons for the expulsion from accommodation.

3. In conjunction with the LIRT Leader, the SEM needs to determine the severity of the reason for the expulsion. This decision leads to responses below:

i. SEM to warn individual that their behaviour is not acceptableii. SEM may arrange for alternate accommodation for the remainder of the event period. The cost of

these charges will be incurred by the individualiii. In an instance this is not possible, the individual might be required to withdraw from the event. i. Where the participant is withdrawn from the event, the SEM should notify the LIRT Leader of this

status.

2.13 Expulsion from Accommodation – Team/Group 1. Event Leader must notify the SEM as soon as possible that they have been expelled from accommodation.

2. SEM to contact accommodation and find out their reasons for the expulsion from the accommodation.

3. The SEM needs to determine the severity of the reason for the expulsion. This decision leads to the responses below:

i. SEM to warn the team that their behaviour is not acceptableii. SEM may arrange for alternate accommodation for the event. The cost of these changes will usually

be incurred by the teamiv. In an instance this is not possible, the team might be required to withdraw from the event then the

SEM should notify the LIRT Leader of this decision. v. If the matter is deemed the responsibility of an individual within the team, then apply LIMP 2.12.

2.14 Extreme Threat MajorExamples: bomb threat, fire, chemical, extreme weather, terrorist attack, hostage situation, civil disturbance, infectious disease, flight crash.

1. Follow emergency processes as instructed by the applicable emergency services .

2. Advise SEM when safe to do so. SEM will escalate to LIRT.


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2.15 Family Violence/Intervention Orders1. SEM to be notified and who will determine if there is an ongoing risk to the participant and whether there is a

risk or possible risk to other participants and take any action that is required to maintain the safety of all participants.

2. If a physical assault occurs, follow the protocols as detailed under 2.03 Assault (Physical).

3. If verbal abuse and/or harassment occurs, SEM is required to follow the protocols as details under: Misconduct of a Participant Suspicious Persons or Unauthorised Visitors

2.16 Fire – At Event Major1. Activate the nearest fire alarm, where applicable. Where there is no fire alarm, yell loudly to attract attention.

2. Follow emergency processes as instructed by venue wardens

3. Event Leader must notify SEM

4. All event staff and participants shall rendezvous at the evacuation assembly area, where the Event Leader (or delegate) shall call the roll to ensure that all participants are accounted for.

5. SEM shall determine if there is an ongoing risk to the participant and whether there is a risk or possible risk to other participants and take any action that is required to maintain the safety of all participants.

6. SEM shall inform LIRT Leader of assessment and actions.

2.17 Fire – At Residence Major1. Activate the nearest fire alarm, where applicable. Where there is no fire alarm, yell loudly to attract attention.

2. If it is SAFE to do so where the fire is small and if you have been trained in the use of fire extinguishers or fire blankets, use an appropriate fire extinguisher or fire blanket to put the fire out.

3. Follow emergency processes as instructed by venue wardens

4. Leader must notify SEM

5. All event staff and participants shall rendezvous at the evacuation assembly area, where the Event Leader (or delegate) shall call the roll to ensure that all Monash University participants are accounted for.

6. SEM shall determine if there is an ongoing risk to the participant and whether there is a risk or possible risk to other participants and take any action that is required to maintain the safety of all participants.

7. SEM shall advise LIRT Leader, Event organiser and Accommodation provider of the incident.

2.18 Flight Cancellation / Missed flight1. Inform Event Leader if a participant’s flight has been cancelled to/from event.

2. Event Leader should notify SEM.

3. If the participant cannot make alternative arrangements to attend eg airline reschedules seat etc and cannot participate the person responsible at the activity will advise event organiser.

4. If the matter occurs on the return journey no Monash University participants will be left stranded. The SEM will assist the participants with booking another flight and any additional expense incurred on their behalf will be reimbursed to the University.

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2.19 Food Poisoning1. If the participant is suffering from mild symptoms, the participant should seek appropriate medical assistance.

2. SEM to determine the best course of action to take in respect of obtaining proper health care for the participant and others in team.

3. If the condition worsens they might require additional treatment. In this instance the apply the steps outlined in 2.20 Minor (Treatment/Referral)

4. If the issue escalates to a number of participants then appropriate quarantine and cleaning regime needs to be implemented and the condition of individuals monitored.

2.20 Injury – Minor (Treatment/Referral)1. Advise the participant to seek appropriate and or available venue medical assistance.

2. If injury worsens they might require additional treatment. In this instance the Event Leader should advise SEM.

3. SEM should ensure a team member is to accompany the athlete to the hospital or treatment centre.

4. If the incident is deemed serious by the medical personnel and an ambulance should be called the SEM should be notified immediately

5. If the situation becomes life threatening during treatment, follow 2.21 ‘Injury - life threatening protocols’.

2.21 Injury – Major (Life threatening) Major1. If you find a person who is seriously injured and /or unconscious, then either administer first aid

to your level of training and ensure 000 ) is called.

2. The person who called 000 should remain with the First Aider to provide support. All other onlookers should be kept back by other event staff.

3. SEM should LIRT Leader with OFF CAMPUS response.

4. LIRT Leader and CRT will assume control of situation as it affects Monash University team members.

2.22 Intoxicated Participant – Minor Intoxication1. In instances of minor intoxication, the Event Leader and team members are responsible for taking care of

effected individuals.

2. If the participant is not at their accommodation the Event Leader and team members should ensure the effected individual is escorted to accommodation.

3. Depending on level of intoxication the participant might require monitoring throughout the night. If the condition of the effected participant worsens follow steps in Intoxicated Participant – Major Intoxication.

4. Notify SEM with OFF CAMPUS response.

2.23 Intoxicated Participant – Major Intoxication Major1. If a participant is unconscious (unarousable and/or unresponsive) call 000

2. If the participant is violent and aggressive, do not intervene or put yourself at any risk. If possible, prevent other participants from putting themselves at risk by advising them to keep away from the general area. Call Venue/Event/Accommodation Security (where applicable) and 000.

3. Event Leader to notify SEM with OFF CAMPUS Response.

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2.24 Misconduct (General) – Individual 1. If the event leader becomes aware that a participant’s behaviour is contrary to that outlined in the University

Representation a local request should be made to the perpetrator to cease this behaviour immediately.

2. If this request is ignored and the behaviour continues and/or occurs again then it must be reported to the SEM for further action

3. If found to be of a minor nature the SEM will advise the participant that this behaviour must cease immediately and not occur again and may apply an applicable sanction.

4. If the participant does not comply with the requests of the person responsible at the activity or the misconduct is rated as Moderate, the person responsible at the activity shall notify the LIRT LEADER.

5. LIRT LEADER will determine what action should be taken and advise the participant.

6. If the LIRT LEADER determines that the participant is to be discharged from the event then the University CRT should be notified.

2.25 Misconduct (General) – Group1. If the event leader become aware that a groups behaviour is unacceptable and non- compliant with applicable

Monash University Policies and Procedures, then the group should be told to cease and desist the offending behaviours immediately.

2. If the team does not comply with the requests of the SEM and the unacceptable behavior continue and/or the misconduct is rated as moderate the LIRT LEADER shall be notified.

3. LIRT LEADER will determine what action should be taken and advise the participants of the actions the University will be taking.

4. If the LIRT LEADER determines that the group are to be discharged from the event then the University CRT and event organizers should be notified.

2.26 Missing Person Major1. If a participant cannot be physically located by their respective team attempt to contact them via mobile and/or

online (facebook, twitter, etc.).

2. If this is not successful, establish when the last time the missing participant was seen by a team member.

3. If that individual has been missing for more than 30 minutes provide the missing participant’s full details and emergency contact details to SEM who will commence a more detailed search process for the missing individual based on the OFF CAMPUS process who will escalate to LIRT LEADER.

4. If that individual remains missing for 60 minutes or more and the SEM hold s grave concerns for the welfare of the individual then the SEM will escalate the matter to the LIRT LEADER

2.27 Money Issues1. As soon as team member /Event Leader become aware of a money issue with a participant contact SEM.

2. Request that the participant contact their emergency contact in order to receive financial assistance for the event period.

3. SEM to monitor situation for remainder of event.

2.28 Motor Accident1. In the event of a minor accident with no injuries follow the process set out in either the hire car agreement or

personal insurance protocol. This will involve documentation of incident etc.

2. Contact SEM especially if accident will impact on other event timings.

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2.29 Participant Withdrawal – Pre-Registration (Team MONASH specific)1. A pre-registration withdrawal should be handled by the Team Organiser (TO). The TO should inform the

Program Leader of the participant’s withdrawal.

2. If requested by the coach, the TO should ask individuals that unsuccessfully trialled if they were interested in joining the team.

3. TO should contact the replacement player and inform them of their selection, this process should occur until a replacement is found.

4. UTM should be informed of the player’s withdrawal from the program and (where applicable) who has replaced them.

5. TO should ensure replacement participant completes required documentation as soon as possible (emergency contact forms and pre- conditions set by University). TO will then send these to UTM for vetting and then to the LIRT LEADER for approval.

2.30 Participant Withdrawal – Post-Registration (Team MONASH Specific)1. If a player withdraws subsequent to registration, then the TO should initially contact the coach and inform them

of the situation.

2. At the request of the coach the TO should look for a replacement player.

3. UTM should be informed of the participant’s decision to withdraw from the event and (where applicable) that this participant has been replaced.

4. In the instance a replacement player is located: The initial athlete that has withdrawn from competition will not lose the money initially paid at the time of

registration. When a player transfer is made, the cost incurred is a transfer fee rather than the full cost of registration.

The TO and participants involved in this player replacement should negotiate to work out which is the best way to cover the cost of the transfer fee and the registration. (Usually the team covers the transfer fee and the replacement player sends the cost of registration to the player they have replaced).

5. In the instance no replacement participant has been located: Then the cost of withdrawing from the event is usually incurred by the participant. The withdrawing participant, or the TO on behalf of the participant can submit a request to the UTM who

will send this through to AUS depending on the circumstance of their withdrawal and a refund can for some costs may be made.

2.31 Participant Withdrawal – Voluntary during event1. If a participant wishes to withdraw during the event then they should inform the SEM of their decision

2. Where the event is overnight the SEM will contact the LIRT leader to discuss any logistical issues arising from the participants decision to leave the event.

3. Prior to departure the participant will complete the Discharge Form which will be lodged with the SEM

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2.32 Psychological Distress (Extreme) Major1. Try to calm the person down.

2. If you feel that you are in danger, leave immediately. Do not continue to intervene if putting yourself at any risk.

3. If possible, prevent other participants from putting themselves at risk by advising them to keep away from the general area.

4. If the participant has harmed themselves or if there is an immediate risk of harm to either the distressed participant and/or other participants request someone to phone 000 (for Police and Paramedics).

5. Contact SEM with OFF CAMPUS Response

6. SEM to determine if there is an ongoing risk to the participant and whether there is a risk or possible risk to other participants and take any action that is required to maintain the safety of all participants.

7. If the situation is not dangerous provide support by means of: Calling the nearest Crisis Assessment & Treatment Service (CATS). Contact details for state-wide CATS

listed on the next page and can also be found at http://health.vic.gov.au/mentalhealth/services/adult/. Providing referral information to Monash Counselling Contacting the participant’s emergency contact if approved to do so.

8. If deemed Major then SEM to escalate to LIRT leader

2.33 Social Media Posts (Negative) Major1. If a negative and /or offensive social media post is noted, seen or observed then the SEM should be notified

immediately. Obtain a screen shot if possible.

2. All efforts to remove the post will then be applied by the SEM and these actions recorded in the Incident log.

3. SEM to contact any person(s) referred to in offending materials and ensure their wellbeing. SEM may refer matter to LIRT LEADER

4. SEM to determine if there is an ongoing risk to the participant and whether there is a risk or possible risk to other participants and take any action that is required to maintain the safety of all participants.

2.34 Suicide Risk*/Attempted Suicide*If there is an immediate risk of serious harm to a participant Major

1. Try to calm the person down. If you feel you are in danger, leave immediately. If it is safe to do so, remove any means by which the participant may harm themselves or others.

2. Prevent other participants from putting themselves at risk by advising them to keep away from the general area.

3. If there is an immediate risk of harm to either the participant and/or other participants, call Emergency Services on 000 using any phone, and/or call venue or event security.

4. Notify SEM with OFF CAMPUS Response

2.35 Suspicious Person/Unauthorised Visitor at Accommodation / Venue1. The Event Leader shall notify the authority responsible for the event location who shall ask the person of the

nature of their visit to the event location.

2. The Event Leader shall contact the SEM.

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http://health.vic.gov.au/mentalhealth/services/adult/

2.35 Suspicious Person/Unauthorised Visitor at Accommodation / Venue3. If it is confirmed that the visitor is unauthorised, SEM shall request the appropriate responsible authority to

request /remove the person from the event location and immediate area.

4. Determine if there is an ongoing risk to the participant and whether there is a risk or possible risk to other participants and take any action that is required to maintain the safety of all participants which could include calling the police, evacuating and/or locking down the immediate area until Police arrive.

2.36 Theft from Participant 1. If a theft has been confirmed collect all the facts and contact SEM.

2. SEM will confirm with the victim that the theft that has taken place and all facts verified.

3. The severity of the theft is to be determined by the person responsible at the activity which may be escalated in accordance with Impact Assessment.

2.37 Theft by Participant 1. Event Leader should notify the SEM of the theft.

2. SEM to investigate the allegations and validate allegation.

3. For a minor theft, the SEM in conjunction with the Event Leader and those involved in the incident are to determine whether the stolen items can be returned.

4. For a major theft, refer matter to police and implement 2.02 Arrest of participant.

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3.0 Critical Incident Management - Levels Following the occurrence of an incident, the person responsible at the activity must determine whether the incident is serious enough to activate the CMR Local Incident Response Team. Activation of the Team should occur immediately for obvious critical incidents.

For incidents where the impacts are not obvious, refer to the following table to gain an objective assessment of whether the incident justifies formal activation of the Local Incident Response Team.

Classification Description Examples ReportingMinor (1)(CMR - Local Incident Response Team)

No or minor injuries. Contained in house. Using University Standard

Operational Procedures (SOPs).

No external services required.

Consultation with emergency services.

No external threat. External reporting. Low/ Medium financial

loss.

Bodily fluid General disruption Small fist fight Breaking of team rules Medical / general health

Normal line management reporting.Notify: SEM will notify LIRT LEADER.Activate: Nil - local response only.No CMR Team required.

Moderate (2)(CMR - Local Incident Response Team / CMR - Ops)

Potential to escalate and/or affect event operations.

Attendance of emergency services.

External and/or mandatory reporting.

No external threat. High financial loss.

Psychological distress / mental health issue

Lost person / group Inappropriate behaviour Drug associated incident Robbery – room or person Bomb threat or suspicious

packages

Notify: LIRT LEADER will advise Crisis Response Team Coordinator Activate: Local Incident Response Team

Major (3)(CMR Ops / CRM - Local Incident Response Team)

Loss of event operational capability.

Detrimental off-campus effect.

External assistance necessary.

Major financial loss

Arrest of a participant Assault – Physical Assault – Sexual Death of a student or staff

member Media exposure

(negative) Overseas country

evacuation Suicide Extreme Incident:

o Active Shooter o Bomb Threato Chemical Releaseo Fireo Health issue / disease

outbreako Natural disaster

Notify: LIRT LEADER will advise Crisis Response Team Coordinator. Local Incident Response Team will support CRT team relative to Department/Division

Activate: CMR Operations

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