main keynote: be a customer trailblazer
TRANSCRIPT
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Adam Olshansky Salesforce Developer, eTouch Systems
Robin FisherArea Vice President Salesforce
Cambria Moreno Manager of Sales Operations, GuideSpark
Our Path
Welcome Ohana
Together
Forward-Looking StatementsStatement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
“Innovator of the Decade”— September 2016
Salesforce FY2017 revenue guidance provided August 31, 2016: "Revenue for Salesforce’s full fiscal year 2017 is projected to be in the range of $8.275 billion to $8.325 billion.”
IDC White Paper, sponsored by Salesforce, "The Salesforce Economy," August 2016
in GDP impact by 2020$389B
$8.32B FY17 revenue guidance
24K employees
jobs created by 20202M
Together, We’re Building a Path Forward
The world’s most innovative companies
2011 • 2012 • 2013 2014 • 2015 • 2016
R
Salesforce Core Values
“Only a life lived for othersis a life worthwhile.”— Albert Einstein
Philanthropy Brings Out the Best in Us1-1-1 Model
1,000+ Companies Pledged 1% | pledge1percent.org
1% Time 1% Product
Grants$128M+
1% Equity
1.6M+ Service hoursNonprofits& Education29K+
Yurdaer Çelebi
Kıdemli Satış Müdürü
Renay Onur
Fundraising Coach & Founder
A Smarter WorldEveryone and every thing is connected
Mainframe / Terminal
Client / Server
100Kmainframes
10MPCs
AI
IoTMobile
Social
Cloud
75Bsmart thingsmobile phones
6B
The Age of the CustomerConnect to your customers in a whole new way
Unified Commerce
Connected Products
Intelligent Communities
Predictive Marketing
Assisted Service
Guided Sales
Single view
of the customer
Smart Apps
Actionable Analytics
The Age of the Customer
Guided Sales
The Age of the Customer
Embedded Customer Service
Faster case resolution60%+
The Age of the Customer
1-to-1 Customer Journeys
The Age of the Customer
Intelligent Communities
The Age of the Customer
Unified Commerce
The Age of the Customer
Actionable Analytics
The Age of the Customer
Smart Apps
The Age of the Customer
Connected Products
Mehmet Pişkin
Assistant General Manager
Productivity
Quip & LiveMessage
Intelligence Speed Mobility Connectivity
Five Transformations of Enterprise Software
Einstein Platform Salesforce1 Thunder IoT Cloud
For Consumers, Artificial Intelligence is Everywhere
Predictive Recommendations
Natural Language Processing
Deep Learning
Machine Learning
Marc Benioff Parker Harris
Trail blazer
For Businesses, AI is Too Complex
What businesses want
Data scientists
Massive data
Integration
Modeling
Hidden complexity
Smarter Customer Relationships$1B+ in AI investments
AI
Relationship Intelligence
Predictive Scheduling
Data Discovery
Machine Learning
Deep Learning
MinHash
Search Intelligence
Sales Intelligence
Data Management
Platform
Infrastructure Intelligence
2015 2016
Analytics
LeadingAI Experts
Salesforce EinsteinIntroducing
AI in the Salesforce Platform
World’s smartest CRM
Get closer to your customers
Einstein is everyone’s data scientist “Imagination is more important than
knowledge. Knowledge is limited. Imagination encircles the world.”
— Albert Einstein
Experience | Builder | Ecosystem
Lightning Bolt
Lightning App Builder
Lightning AppExchange
We’re ready with LightningGo Faster with Salesforce Lightning
Supercharge Productivity with QuipThe future of productivity: conversational documents
David Tinson SVP, Global Communications
Mobile first
Conversations without email
Create work together
Online & offline
Introducing Salesforce LiveMessage: Conversations as a PlatformEvery messaging app & social network is a UI to Salesforce
Would you like someone to come?
We’ve received your service request
My internet is down
yes please - ASAP!
We’re on the way
Service FTW! 😀
Consumer Apps Salesforce
Embed messaging into apps and platform
Go Mobile with Salesforce1My Salesforce1 — in the App Store with your name and brand
CHATTERFEATURING
Uy Ut Corporate Enterprise Applications Manager, Uber
smart things75B
Connect Every Thing with Thunder IoT CloudGet smarter about your customers
Empower everyone to create connected experiences
Connect IoT to the customer
Trigger interactions in real-time
Richard Doyle
Manager, Emerging & Small
Business Sales
Einstein Taught us…
Creating simplicity from complexity
Einstein Taught us…
Creating simplicity from complexity
Salesforce Customer Success PlatformSalesforce Customer Success Platform
force.comHeroku
AppExchange
EinsteinPredictive Analytics Machine &
Deep Learning
NaturalLanguage Processing
Data Management Platform
CRM DataIoT & Social
Data
Everyone’s data scientist
Salesforce Einstein
World’s smartest CRM
Customer Data AI Salesforce
Platform
How it Works
LearnCapture
Guide sales Assist service
Empower marketers
Connectin a whole new way
Salesforce Email Calendar Social IoT
Einstein is Everyone's Data Scientist
Intelligent Features
30+
Sales Cloud Einstein
Guide sales leaders
Marketing Cloud EinsteinPredictive journeys
Commerce Cloud Einstein
Personalize recommendations
App Cloud Einstein
Build intelligent apps
Service Cloud Einstein
Assistservice agents
B2B
Sales Service Analytics My Salesforce1 Marketing Service Apps
B2C
Customer Trailblazers in Action
Schneider Electric is a Customer TrailblazerConnecting to customers in a whole new way
Jean-Pascal Tricoire Chairman & CEO, Schneider Electric
DecisionAnalytics
Custom Apps
Connected Buildings
CommercePartner Community
Marketing
OneSchneider
Service
OneSchneider
Sales
World’s #1 sales app just got smarter
Chris Leong CMO, Schneider Electric
Sell smarter with Einstein
Sell the way you want with Lightning
Sell from anywhere with mobile
Sell faster from lead to cash
Sales Cloud Einstein
revenue increase25%+
Source: Salesforce Customer Relationship Survey conducted 2014-2016, on 4,600+ customers randomly selected. Response sizes per question vary.
Sell faster from lead to cash
Quickly configure, price, and quote
Easily manage contracts and orders
Seamlessly bill and recognize revenue
All on Lightning
IntroducingSalesforce CPQ
quote-to-order conversion30%+
Footer Disclaimer Placeholder
Uber for Field Service
Intelligent scheduling and dispatch
Connect your entire service experience
Field service from anywhere
Manage and monitor productivity
Introducing Field Service Einstein
#1 Platform for the Customer Trailblazer
Create smarter apps with Einstein
Build apps fast with clicks or code
Connect everyone with mobile apps
Easy and fun to learn with Trailhead
trailhead.salesforce.com
App Cloud Einstein
Hervé Coureil CIO, Schneider Electric
5X FASTER
THE CODE12
Joel Demay
Marketing Director
Customer Trailblazers in Action
Marketing Service AppsSales Service Analytics My Salesforce1
B2B B2C
Fitbit is a Customer TrailblazerBuilding 1-to-1 customer journeys James Park
CEO & Co-Founder, Fitbit
Trail blazer
Analytics1-to-1
Marketing Journeys
FitbitApp
ecommerceActivity Sharing
Customer Support
Sales FitnessTrackers
Predictive analytics apps for everyoneAnalytics Cloud Einstein
Smarter with Einstein
Fastest time to app
Take action on any device
faster decision making38%+
Analytics Cloud
Source: Salesforce Customer Relationship Survey conducted 2014-2016, on 4,600+ customers randomly selected. Response sizes per question vary.
World’s #1 marketing app just got smarterMarketing Cloud Einstein
Smarter marketing with Einstein
Integrated digital marketing platform
Mobile apps for marketers
Announcing intent to acquire Krux Leading data management platform
Steven Marjon Head of Lifecycle Marketing, Fitbit
marketing ROI25%+
NEW
Source: Salesforce Customer Relationship Survey conducted 2014-2016, on 4,600+ customers randomly selected. Response sizes per question vary.
World’s #1 customer service app just got smarter
Smarter service with Einstein
Faster service with Lightning and IoT
Conversational service with mobile
Service Cloud Einstein
Dale Lampson Product Manager, Fitbit
customer satisfaction45%+
Source: Salesforce Customer Relationship Survey conducted 2014-2016, on 4,600+ customers randomly selected. Response sizes per question vary.
Alice Grasset
Marketing Manager
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Thank you to our exclusive sponsor
Salesforce Essentials Istanbul - Agenda8th December 2016
KEYNOTE ROOM
08:00 Welcome Registration
09:00 - 09:15 Welcome Opening Speech
09:15 - 10:45 Opening Keynote: “Be a Customer Trailblazer”
13:30 - 14:15 Salesforce Advantage & Innovations (by Netas)
15:30 - 16:15 Hands on Development Platform: Salesforce Platform Customization Tools (by Netas)
10:45 - 11:15 Coffee Break
11:15 - 11:45 Introduction to Salesforce local power in Turkey: Netas (leader in Digital Transformation)
11:45 - 12:30 Salesforce for Sales Keynote
12:30 - 13:30 Lunch & Networking
Salesforce for Service Keynote14:15 - 15:30
15:00 - 15:30 Coffee Break
16:15 Cocktail Reception
Family Reunion
thank y u
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