mahatma gandhi memorial hospital hosts a successful open day · the main aim of the workshop was to...
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Mahatma Gandhi Memorial Hospital hosts a successful Open Day
Mahtma Gandhi Memorial Hospital, Private Bag X13, Mount Edgecombe 4300
h p.www.kznhealth.gov.za/mahatmaghandhihospital.htm
Open Day
Editorial Desk
Farewell Par es
Strategic Plan 2014 /2015
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Snippets in Pictures M ahatma Gandhi Me-
morial Hospital hosted a suc-cessful Open Day on the 25 March 2014.
The main aim of this day was to educate patients and staff on hand hygiene which en-tails the management of diar-rhoea, including food prepa-ration and medicine safety.
Patients were educated on waste management including recycling and disposal of in-sulin syringes.
On waste management as-pect patients were re-quested to store used
syringes in a screw container e.g. peanut butter bottle, and bring the full container to the hospital .
They were further requested to dispose off used syringes in 25 litre waste bucket kept in the hospital, which will then be collected by the medical waste contractor.
The hospital also invited learners who are Environ-mental Ambassadors from local schools, who also show-cased their waste manage-ment projects. Environmental Ambassadors will play a sig-nificant role in educating the community on infection con-trol, waste management and on health and safety aspects.
Patients were educated on Health & Safety aspects in-cluding safety at home eg. switching off of all unused electrical appliances like stoves, irons etc. They were also requested to ensure that chemical solutions are tightly sealed.
The MGMH management would like to thank Infection Control, Health and Safety, Quality Assurance, Waste Management, Pharmacy, a Public Relations Department and all local schools for their contribution to the success of this event.
This event wouldn’t be a suc-cess without your support.
Official Newsletter of Mahatma Gandhi Hospital Issue 1 ‐ May 2014
Environmental Ambassadors from local schools attending during the MGMH Open Day
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Open Day Pictures
Premier’s Roadshows 6
Pregnancy Awareness 7
Substance Awareness Day
COVER PAGE
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EDITORIAL CORNER
latter will help the hospital to render an optimal health services to our clients.
The hospital also hosted a successful Open Day to educate the community on Infection Control and Waste Management as-pects, because knowledge is power.
Lets continue to excel in render-ing the best service to our clients and ensure to always portray positive attitude to our clients.
Until next time
Mr S. Ngcobo-PRO
I t is a pleasure to meet in this publi-cation, which is the
first issue of 2014.
This is the year that is per-ceived by many people as the year of the fulfilment of the dreams. It is imperative to start this year having targets of things to accomplish. Even though they may be obstacles and challenges on the way, just press on, the victory is certain.
The management would like to thank the staff for do-ing their best in rendering the best service to the cli-ents. This is shown through the increased number of compliments we are receiv-ing and positive media cov-erage of our hospital. This shows confidence our cli-ents have on us.
Our hospital hosted a suc-cessful Strategic Planning Workshop whereby chal-lenges and achievements were tackled and Action Plans were developed. The
A former nurse has denied claims that Mahatma Gandhi state Hospital in Phoenix does not provide adequate patient care and the health standards are continuously dropping.
Anjalai Nair, 82, of Woodview, Phoenix and a retired nurse with city heath was full of praise and grati-tude for the hospital’s staff and the patient care she receive while she was at the hospital.
Nair who visited the hospital recently to remove her caterrax fell ill and subsequently had to be hospi-talized. Contradictory to many patients who slate the hospital’s patient care and service to the general public, Nair was full of praise and admira-tion for the quality of nursing care and state of the art equipment at the hospital.
Nair said, “ While I was at the hospital, I became ill and admitted. Contradictory to many who visit the hospital and claim the shoddy treatment they receive. I must confess that the treatment I received from doctors and nursing staff was excellent, patient was of high standard. Even the toilets were clean and the food was of high standard.
“I want to show my gratitude to all the staff and the Management of MGMH, by saying keep up the good work”, said Nair.
Published by the Phoenix Sun, March 12 , 2014
NEW FACE IN THE PUBLIC RELATIONS OFFICE
M y name is Pinky Samukelisiwe Jele,
a 3rd year Public Relations Management student at Dur-ban University of Technology, PMB Campus.
I am currently doing my in-service training at MGMH and it is my great honour to be part of the MGMH Public Relations team.
I take this opportunity to thank the hospital management and
staff for welcoming me with warm hands.
I have gained a vast exposure and experience in this field under the mentorship of Mr. Sibonelo Ngcobo (PRO) and Mrs. R. Thomas (CLO). Being a self believer, confidence and ambitious, these traits will help me to make strides in this field.
Working at MGMH has proved the fact that Public Relations practice is a planned and sus-tained effort to establish and maintain goodwill and mutual understanding between an organisation and its publics into reality.
I have gained a lot in terms of Media Liaison, Events Man-agement and on dealing with client’s queries and com-plaints.
I also gained knowledge about importance of establishing and maintaining a cemented rela-tionship with the clients which thus ensure the success of the institution.
The skills and expertise I’ve gain will help me in excelling in this field of my choice.
Full marks for Ghandi Hospital
Ms. P. S. Jele - PR Trainee
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Front row: Pastor A. Munsamy, Ms E. Gandhi (Deputy Chairperson), Mrs. D. Ngidi (Chairperson), Dr. C. Persad (ACEO)
Back row : Mr. S. Ngcobo (PRO), Pastor M. Reddy, Matron G. Naidoo, Mr. P. Arumugam (Finance Manager) & Mrs R. Thomas (CLO)
M GMH hosted a Farewell Party to bid farewell to Mrs. D. Ngidi
who was the Board Chairperson on the 19 March 2014.
Mrs Ngidi has sacrificed her time serving in MGMH board in en-suring good governance, which
thus helped the hospital to ren-der an optimal health to the cli-ents.
Hospital Management praised her for always leading the board with intelligence and for dedicat-ing her time voluntarily to serve the needs of the community.
Mr Sharm Maharaj who is also a member of the hospital board
thanked Mrs Ngidi for steering the board professionally and for always being calm even during robust debates.
Mrs. D. Ngidi thanked the MGMH board and management for entrusted her for being a Chairperson of the board and praised the hospital staff for do-ing their best.
T he Neonatal (NICU) bided farewell to Mrs N.A. Bhengu (Senior Enrolled Nurse) who
retired.
Mrs N.A. Bhengu spent 17 years working for the Department of Health, since the opening of MGMH.
The staff praised her for being com-mitted, team player and friendly. They also bought a gift showing their ap-preciation to her.
Mrs N.A. Bhengu thanked the staff for their kindness gesture.
Sister M. Chris an direc ng the programme
Sister D.J. Simamane speaking on behalf of the management
NICU staff singing
Mrs. N.A. Bhengu accep ng a gi
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1. Sister N. Govender & C.A. Govindsamy during the event.
2. Environmental Ambassadors showcasing their waste man-agement projects
3. N. Govender attending a client during the Open Day.
4. Environmental Ambassadors listening attentively to the presentations.
5. Sonia Samuel (Dismed Phar-maceutical) and Sister Sifuba demonstrating hand washing practice.
6. Ms. S. Mdluli ( Waste Manage-ment Officer) giving a presen-tation to learners.
7. Sister C.A. Govindsamy (Infection Control Nurse) giv-ing education on hand wash-ing to learners.
8. Ms. S. Mdluli, Mrs. R. Thomas, Dhevneshrie Chellan & C.A. Govindsamy with learners.
9 Sonia Samuel (Dismed Phar-maceutical) using glitter bug machine to see if learners washed their hands thoroughly
10. Ms. S. Mdluli handing over a certificate to Just Juniors Pri-vate School.
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Dr. C. Persad (Ac ng CEO, 4th from le ) addressing a endees
Managers listening a en vely to the speeches
Mrs. Joan Phather who was the Programme Director
M GMH hosted a suc-
cessful 2014 / 2015 Strategic Plan Workshop on the 9 April 2014.
The event started on a high note whereby Mr. R. Ma-phumulo welcomed attendees and Mrs. Joan Pather outlined the purpose of the day.
The main aim of the workshop was to present hospital achievements and challenges based on the previous strat-
plan.
The hospital used this work-shop effectively to decide its future goals and to device a strategy to attain them espe-cially the implementation of the departmental six priorities.
The main focus of the work-shop was to identify challeng-es and to develop action plans to address them which will thus help the hospital to render optimal health care to the clients.
The team discussed the is-sues of Waste Management, Supply Chain, Record Keep-ing, Policies and Implementa-tion, housekeeping, HR Is-sues and Complaints.
Action Plans were developed to address the above aspects and the responsible Supervi-sors and Managers were giv-en time frames to complete allocated tasks.
Customer Care Training was also given to the Managers to empower them with customer care skills which will then filter the information to their super-visees.
This workshop was crucial as it will help our institution to al-locate and adjust its budget accordingly which will thus improve service delivery to the clients.
Mrs. T. Mdletshe raising a point during the discussion
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Nurses giving health services to the community during the event
Gospel singer Babo Ngcobo entertaining the audience during the event
Dr. C. Persad (ACEO) attending to the client during the event
M GMH partici-pated
in a Premier’s Roadshow held on the 12 March 2014 at Bhambayi Sports Grounds.
The primary objective of this Roadshow was :
To bring government of-ficials where communi-ties are.
To allow communities to raise complaints
Provide responses on complaints raised
Share with communities complaint management mechanism, anti fraud and anti corruption pro-cedures.
MGMH had a Help Desk to hear and provide responses to communities’ complaints. Health promoting material was also distributed.
Nurses also provided BP and GM tests to the community.
Other participated depart-ments were SAPS, Ethekwini Municipality, Public Works and Agriculture and Environ-mental Affairs.
The community members
came out in their numbers to this event. They were en-courage to use relevant de-partments for their needs and to report fraud to rele-vant security clusters.
Babo Ngcobo who is a well know gospel singer enter-tained the audience with sweet music.
Community members were pleased to get such an op-portunity to engage with government officials.
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Community members listening attentively to the speeches
MGMH embarks on a Pregnancy Awareness Event
Sister P.S. Mkhabela giving a gi to a winner Sister P.S. Mkhabela giving health educa on
M GMH Anten-nal Clinic hosted a
Pregnancy Awareness Event on the 14 February 2014.
The aim of this event was to bring awareness to the mothers about the importance of attending the clinic during their early pregnancy and on
the importance of taking their treat-ment regularly.
Mothers were also educated on the signs of labour .Mothers were also warned about the danger signs of pregnancy which entail bleeding, decreased or increased foetal movements and blurred vision or double vision.
Gifts were also given to those moth-ers who participated in a question session and answered correctly
Mothers were very happy to be em-powered with such an information which will thus ensure the safety of their babies and their effective growth.
T he Pharmacy Department em-barked on a decongestion initi-
ative at Philakahle Clinic. The project started on the 27 January 2014.
Pharmacy was generally overcrowded with many patients collecting repeat medication. The department embarked on this initiative in order to stream-line the collection of repeat medicines. Pa-tients on standard treatment regimens
were identified and informed to collect their next lot of medication
at the clinic itself. The repeat prescrip-tion were pre-dispensed and the first batch of patients was seen on 24 Febru-ary 2014 at the clinic.
The main objectives of the project is to decrease patient waiting times, decon-gest the ARV Pharmacy and to increase patient satisfaction.
The pre cards are pre-dispensed in Pharmacy before the patient’ collection date. It is issued by a Pharmacist Assis-tant at the Philakahle clinic between 8
and 10am from Monday to Friday. On the average, about 150 pre-dispensed cards are issued daily.
The waiting time in the Pharmacy ARV section has also decreased due to these patients not presenting themselves at the pharmacy.
We have received a positive feedback from our clients as there is an improved satisfaction because the waiting time
has decreased.
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Wai ng area at Philakahle Clinic Shelves inside the dispensing area
MGMH participates in the March Against Substance Abuse
M ahatma Gandhi Memorial Hospital participated in the March Against Sub-stance Abuse organized by Phoenix Local Drug Action Committee in Rydalvale.
The aim of this march was to bring awareness to the com-munity about the danger of substance abuse.
The statistics shows a drastic increase in the use substanc-es including cirgarate, alcohol, dagga, woonga etc. especially among the youth. This has resulted in the escalation of
various crime activities in
our communities whereby ad-dicts do whatever to fulfil their evil desires.
The march started at Ry-dalvale Grounds and ended at Phoenix SAPS where a mem-orandum was handed over to the Station Commander of Phoenix SAPS, Brigadier Ma-koba.
The memorandum called for police visibility in residential areas and for SAPS to attend the organisation’s regular meetings.
Chairperson of the organisa-tions Mohamed Shah outlined the aim of the march as to create a violence free society.
“We will be conducting a mo-
torcade in other areas as well over the next few months.
“Education is the key and we must work together in unity with the relevant authorities and members of the commu-nity to eradicate the scourge of substance abuse”, added Shah.
Mohamed Shah (MGMH Board Member), Caroline Govender, stakeholders and the community handing over a memorandum to Brigadier Makoba from Phoenix SAPS
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NEW RECRUITS JOIN GHANDHI TEAM
NAME RANK NAME RANK
CHILI MP FINANCE CLERK MADIME EM MEDICAL OFFICER
KHUMALO DC PROF. NURSE GOVENDER N HOSPITAL ORDERLY
MTHALANE B PROF. NURSE CLARKE M DIETITIAN
NGCELE S PROF. NURSE NAGIA S PROF NURS
O’TOOLE SD PROF. NURSE MOODLEY J MEDICAL OFFICER
RAILO FK PROF. NURSE MAHARAJ A MEDICAL OFFICER
SYDNEY DC PROF. NURSE SETHURAYER PD MEDICAL OFFICER
COLIA NA MEDICAL OFFICER
GOVENDER E MEDICAL OFFICER
MOODLEY R MEDICAL OFFICER
RANDOLPH A MEDICAL OFFICER
SEEDAT S MEDICAL OFFICER
JAGESSAR C PROF. NURSE
THOTHARAM A MEDICAL OFFICER
IF YOU HAVE ANY COMPLAINTS / SUGGESTION / SUGGESTIONS
CONTACT PUBLIC RELATIONS DEPARTMENT
IN THE ADMINISTRATION BLOCK
TELEPHONE NO : 031 - 502 1717 (Ext. no : 2173)
Email : [email protected]
CONTACT PERSON : Mr. S. Ngcobo (PRO) or Mrs. R. Thomas (CLO)