magazine · special train, they approached mayor kathy ehley with a plan. with the mayor’s...
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VOL. 1
3 20
16
MAGAZINE
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PEOPLE
SAFETY
REGIONS
Want to follow Canadian Pacific Magazine stories on social media? Follow us on for behind-the-scene stories, beauty shots and more!
C O N T E N T S
ON THE COVER“It was an eye-
opening experience
to ride along with
Constable Dollbaum.
I couldn’t believe the
number of offenders
he deals with day to
day. What impressed
me was his ability to
not let this affect his
decisions and deal
with each situation
case by case.”
Kristopher Grunert,
Photographer
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L E T T E R F R O M T H E E D I T O R
APRIL CRANEEDITOR-IN-CHIEF
“ IN A VERY SHORT TIME, I’VE HAD A MERE GLIMPSE INTO THE MULTITUDE OF CHALLENGES, OPPORTUNITIES AND ENERGY BEING EXPENDED ACROSS THIS COMPANY TO KEEP TRAINS RUNNING. BRINGING THESE STORIES TO LIFE AND SHARING THEM ACROSS OUR NETWORK WILL BE THE CONTINUED FOCUS OF THE MAGAZINE.”
ON THE QUEST FOR KNOWLEDGE
YOU COULD CALL IT FOOLISH OR
BRAVE TO WRITE A LETTER TO
NEARLY 12,200 RAILROADERS
WHEN YOU’VE BEEN ON THE JOB
FOR MERE WEEKS. As the new
editor-in-chief for Canadian Pacific
Magazine—and in the spirit of
do what you say you’ll do—I felt
compelled to roll up my sleeves,
put some words to paper and
hope for the best.
It’s not a coincidence that
everyone I’ve encountered so far
in my short tenure has taken the
time to share their expertise and
enthusiasm for our business. My
onboarding quest for knowledge
included a crash course in
operating metrics, to appreciate
how we are valued by the financial
markets. They’ll be watching
volumes closely for the remainder
of the year; so will we. I’ve picked
up the high-level composition of
our customer base and how we
meet their unique needs. This
edition’s feature story, Brewing
up Business, is a prime example
of the power of collaboration
in pursuit of one of our five
Foundations: Provide Service.
Also in this edition, President
and Chief Operating Officer
Keith Creel makes the case for
locomotive voice and video
recording legislation in Canada
in Extra Eyes and Ears for
Safety, with this practical yet
persuasive message: “I would
much rather prevent a death than
explain one.”
To dispel misinformation
and misconceptions around the
work-life balance of our Train and
Engine personnel, Work, Rest
and Time Off at CP is a must
read. It addresses an extremely
important and misunderstood
topic, and advocates for more
predictable work patterns and
more predictable time off.
Rounding out my newcomer’s
curriculum was a 101 in CP
philanthropy. This connected the
dots on the significance of the
CP Has Heart campaign and our
community outreach efforts. Both
Everyone Has a Heart and Making
Magic Happen share personal
accounts on how our involvement
makes a difference and brings this
all closer to home.
In a very short time, I’ve had
a mere glimpse into the multitude
of challenges, opportunities and
energy being expended across
this company to keep trains
running. Bringing these stories
to life and sharing them across
our network will be the continued
focus of the magazine.
The readership and feedback
for Canadian Pacific Magazine
is encouraging and there are no
plans to make any major changes.
However, we still want to hear
from you, to evolve as necessary
to meet your information needs.
Please keep letting us know what
you think, offer some story ideas
or send a quick hi to the new girl
at .
Thank you for your readership.
—1
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MAKING MAGIC HAPPENA HOLIDAY WISH COME TRUE
VOL. 13 | PEOPLE
—2
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SOMETIMES, DREAMS DO
COME TRUE. Just ask 12-year-
old Girl Scouts and friends
Michela Miller and Madison
Sveum from Wauwatosa,
Wisconsin. These two bright,
enterprising and civic-minded
young ladies had an idea to
bring the CP Holiday Train
to their city, Tosa, supporting
the need to raise awareness for
hunger issues and earn their
Girl Scout Silver Award badge.
They had no idea how
quickly their community
would rally with them.
Miller and Sveum had
watched the Holiday Train
roll through their city after
the Milwaukee show in 2014
and wondered what it would
take to make it stop in Tosa.
They knew items at their local
food pantry, Tosa Cares, were
in high demand and after
learning the purpose of this
special train, they approached
Mayor Kathy Ehley with a
plan. With the mayor’s blessing
and support, Miller and
Sveum gathered together key
organizations with the goal
of raising as many donations
as possible.
Seeing the tremendous
dedication and motivation of
the girls and the commitment
of the city, CP was delighted
to add Tosa to the Holiday
Train schedule. And what a
visit it was. On a cold winter
night, more than 15,000 people
welcomed the train as it slowly
made its way to the designated
stop, right in the middle of
the city. From the moment
the stage door was lowered
and familiar melodies hit the
cool evening air, the people
of Tosa opened their hearts
with generosity.
Magic was made that night
as children of all ages looked
on in wonder at the beautiful
train lit up with hundreds
of thousands of lights, and
enjoyed holiday music from
Kira Isabella and Doc Walker.
“Truthfully, when I saw
the train come in and heard
everybody around me clapping
and cheering, I teared up a
little bit,” Miller said.
That feeling was “so
heartwarming,” said Sveum.
Both girls were overwhelmed
“ TRUTHFULLY, WHEN I SAW THE TRAIN COME IN AND I HEARD EVERYBODY AROUND ME CLAPPING AND CHEERING, I TEARED UP A LITTLE BIT.”
by the support. However, the
goodwill did not end there.
Donations continued to pour in
and Tosa Cares was able to feed
600 families over the winter.
Since 1999, the Holiday
Train program has raised more
than $12 million and collected
3.9 million pounds of food
for food banks across the CP
network. Whether you are part
of the crew helping make the
magic, or the boots on the
ground making sure nobody
goes hungry during the holiday
season, you do not want to miss
out on the 18th year of making
dreams come true, because
this, after all, is the meaning of
the Holiday Train, one stop at
a time, one song at a time, one
community at a time.
Visit www.cpr.ca to see
where you too can share in
the magic of the 2016 Holiday
Train. Once again the Holiday
Train’s social media channels
will be fired up, posting stories
of the train’s journey and sharing
fan photos of the train as it’s
captured across the network.
Make sure to follow the
excitement @CPHolidayTrain.
A local television reporter interviewed
Michela Miller and Madison Sveum as
they anxiously waited for the Holiday
Train to arrive in Tosa.
—3
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ALAN DOLLBAUM CPPS OFFICERCP POLICE SERVICE (CPPS) IS CHARGED WITH PROTECTING CP EMPLOYEES, ASSETS AND THE COMMUNITIES IN WHICH WE OPERATE. CONSTABLE ALAN DOLLBAUM IS A CPPS OFFICER WHO TAKES THAT RESPONSIBILITY SERIOUSLY. OPERATING OUT OF MONTRÉAL, DOLLBAUM IS ONE YEAR INTO HIS POLICE ROLE AND ALREADY SETTING AN EXAMPLE WITH HIS PASSION, DEDICATION AND LEADERSHIP.
reviewing incidents/offences
that occurred within our
area since my last working
shift. Once completed, I will
patrol CP property and assets,
conduct trespass enforcement,
traffic enforcement, train
inspections, security briefings
and promote railway safety to
the general public. Trespassing
is a major concern due to
offenders cutting fences on
our lines and using the tracks
as shortcuts. We also inspect
parked trains, ensuring that
they are not interfered with
and that break and enters do
not occur. Our major yards are
St. Luc, Hochelaga, Lachine
Intermodal Terminal and
Smiths Falls.
HAVE YOU HAD ANY
INTERESTING CALLS?
Every day is different and
you never know what sort of
challenges you’re going to face.
Due to the location of CP
property within the city, you
meet interesting people. I am
always amazed at the extent
individuals will go to in order
to disrupt train operations.
WHAT IS UNIQUE ABOUT THE
TERRITORY YOU COVER?
The area I am responsible
for stretches from Montréal,
Québec to Belleville, Ontario.
It includes eight subdivisions,
492 miles of track and seven
major yards and facilities.
What’s perhaps most unique
about this territory is that
it’s our only French-speaking
jurisdiction in North America.
The language is unique,
and the city of Montréal
has an extended history
with the railroad—CP’s
corporate headquarters used
to be located here. There’s a
lengthy relationship with the
community too. Three of the
subdivisions I cover are AMT,
which is the commuter service
for the greater Montréal area.
CP is part of the culture here.
WHAT DOES A TYPICAL DAY
LOOK LIKE FOR YOU?
It starts at the office, checking
email, train lineup and
ON THE JOB
VOL. 13 | PEOPLE
—4
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In one instance offenders
trespassed on CP property in
order to set up a fake person,
like a scarecrow, on our tracks.
The crew stopped the train
and discovered what they had
hit, and we were called to
investigate. Mischief like this
causes unnecessary train delays
and impacts our employees.
Due to incidents like this we
take trespassing seriously,
and investigate and prosecute
offenders to the full extent
of the law.
WHAT IS YOUR
BIGGEST CHALLENGE?
Educating the general public
about the dangers of trespassing.
Many people we apprehend
state that they had no idea
that it’s illegal to cross railway
tracks at non-designated areas,
despite having warning signs
and fences in place. Trespassers
will argue that crossing through
openings in fences (holes)
is okay. They don’t seem to
understand how dangerous it
is to trespass on rail lines and
property. Many people, no
matter what age, truly believe
they’ll hear a train approaching.
That is simply not the case—
especially when wearing
headphones. Getting this
message across to the general
public is one of our biggest
challenges, but also one of our
most important responsibilities.
WHAT IS THE ONE THING YOU
WANT OTHER CP EMPLOYEES
TO KNOW ABOUT CPPS?
They should know to never
hesitate to contact CPPS if
there’s suspicious or criminal
activity taking place on or
around CP property. We’re
here to ensure their safety,
the safety of the public and to
support service reliability by
“ EVERY DAY IS DIFFERENT AND THIS ALLOWS ME TO TEST MY SKILLS AND KNOWLEDGE AS A LAW ENFORCEMENT OFFICER AS WELL AS A PERSON. AT THE END OF MY SHIFT I HAVE THE FEELING OF ACCOMPLISHMENT.”
reducing train delays caused
by third party interference.
Furthermore, a CP employee
should never feel like they need
to intervene directly if it is not
safe to do so—they just need
to call us and provide as much
detailed information as possible
about the problem without
placing themselves in harm’s
way. We’ll take it from there.
WHAT IS YOUR FAVOURITE ASPECT
OF BEING A CPPS OFFICER?
Honestly, I enjoy everything
about this job. I get to travel
within a large area and meet
new people and employees
on a daily basis. As previously
mentioned, every day is
different and this allows me to
test my skills and knowledge
as a law enforcement officer
as well as a person. At the end
of my shift I have the feeling
of accomplishment. I am
very proud to wear the CPPS
uniform and to be part of what
it represents.
WHAT MADE YOU TRANSITION
FROM THE MILITARY TO CPPS?
I truly enjoyed my years as
a military police officer and
had the chance to travel on
many occasions. However,
I was ready for a new challenge.
Being from the Montréal area,
I saw the opportunity to stay
close to my family while doing
a job I enjoy. The railroad
offers an environment that has
a similar structure to what I
was used to, which allowed
an easy transition. Also, from
my perspective, CPPS is a
prestigious police force, with a
long and proud history just like
the railroad. I believe that my
military experience provided
the solid foundation that helps
me carry out my daily tasks as
a CPPS officer.
—5
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BREWING UP BUSINESS
VOL. 13 | 2016 —6
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BREWING UP BUSINESS
CP LOGISTICS (CPL) HELPS
CUSTOMERS MEET THEIR
BUSINESS DEMANDS BY
OFFERING INNOVATIVE SUPPLY
CHAIN SOLUTIONS. THIS TEAM
HAS BEEN EXPANDING CP’S BASE
OFFERING FOR INTERMODAL
CUSTOMERS FOR YEARS AND
RECENT RESTRUCTURING HAS
THEM TAKING ON CARLOAD
CUSTOMERS AS WELL. WORKING
MORE CLOSELY THAN EVER
WITH SALES AND MARKETING,
CPL IS POSITIONED TO CREATE
NEW OPPORTUNITIES FOR
GROWTH BY CONTINUING TO
EXPAND CP’S REACH BEYOND
ITS TRACKS.
Whether you’re grilling
in your backyard, cheering
at a sporting event, lounging
poolside or playing board
games with your friends, it’s
likely that you’ve done these
things with a cold beer in
hand. Helping get that cool,
refreshing beer to you is a
partnership between CPL and
Sales and Marketing.
While they may not be
pouring your pint, they’re
making it easier for The Boston
Beer Company to distribute
its ales and lagers across
North America.
—7
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USA
CANADA
BOSTON BEER
STREAM CROSS DOCK
VANCOUVEREMPTY RAIL CONTAINER
RELEASED TO CP
CONSIGNEE
CP TRUCK
53 FOOTRAIL CONTAINER
40 FOOTRAIL CONTAINER
The Boston Beer Company sold more than 4.1 million barrels of core products in 2014, making it one of the largest craft breweries in the United States.
CPL has strong relationships with logistics providers across North America. Stream provides warehousing and trucking services for this and other CPL solutions.
Cross-docking is a logistics practice that allows loading, unloading, sorting and consolidation of materials from one transport vehicle to another with minimal or no warehousing.
CP ships Boston Beer’s product to distributors in two key Western markets, ContainerWorld Forwarding Services Inc. in Vancouver and Connect Logistics Services Inc. in Edmonton. These distributors then deliver the product to store shelves.
STREAM WAREHOUSETORONTO
CP TRUCK
* At time of print Mark McKendry moved on from CP to pursue other opportunities. We wish him luck with his future endeavours.
“ IT’S CERTAINLY UNCONVENTIONAL. WE ARE LEVERAGING A MARKET DYNAMIC TO GET THE PRICE WHERE IT NEEDED TO BE.”
Any U.S. brewer shipping
to Canada is required to
have a Canadian agent who
handles its distribution in
Canadian markets. Luckily
for CP, Boston Beer’s agent
is existing CP customer
Moosehead Brewery.
When Moosehead Brewery
approached Account Manager
Paul Mant with a problem he
was eager to find a solution.
Moosehead wanted to
distribute Samuel Adams
Boston Lager within Canada,
but needed a better way to
bring it up from Pennsylvania.
At that time, Norfolk
Southern transported Boston
Beer’s product to Chicago for
interchange through Canadian
National, and then cargo was
shipped to Western Canada.
“This trip plan was costly
and inefficient,” said Mant.
“Since Moosehead was a
long-time and satisfied CP
customer, they asked us to
find a solution for them.”
Mant knew that a solution
beyond CP’s traditional
capabilities was needed,
as there are no tracks or
distribution centres near
the Pennsylvania brewery,
so he brought in Mark
McKendry, CPL Senior
Manager, Solutions and
Implementation* to develop
a solution.
McKendry began
crunching numbers,
looking at different options
and considering what CP
could do for the customer.
He eventually landed on
a transload solution: CP
would truck Boston Beer’s
volumes to Toronto, transload
the product, put it on rail
to Western Canada and
distribute from there.
BUILDING THE SOLUTIONOn the surface the solution may
appear simple, but it requires a
number of moving parts.
“It’s certainly unconventional,”
said McKendry. “We are
leveraging a market dynamic
to get the price where it
needed to be.”
That market dynamic
centres around a pricing war
within the trucking industry.
Fierce competition exists
between trucking companies,
especially for short-haul
lines. With approximately
450 miles separating Boston
Beer’s brewery in Breinigsville,
Pennsylvania and CP’s cross-
dock ramp in Toronto, Ontario,
the move is ideal for trucking
vendors, especially since it frees
them up for another move in a
large market such as Toronto.
What would normally be
viewed as competition became
a key piece to this solution and
allowed significant savings for
the customer.
The challenge became
more complex when
McKendry considered road
weight restrictions in the
—8 VOL. 13 | 2016
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USA
CANADA
BOSTON BEER
STREAM CROSS DOCK
VANCOUVEREMPTY RAIL CONTAINER
RELEASED TO CP
CONSIGNEE
CP TRUCK
53 FOOTRAIL CONTAINER
40 FOOTRAIL CONTAINER
The Boston Beer Company sold more than 4.1 million barrels of core products in 2014, making it one of the largest craft breweries in the United States.
CPL has strong relationships with logistics providers across North America. Stream provides warehousing and trucking services for this and other CPL solutions.
Cross-docking is a logistics practice that allows loading, unloading, sorting and consolidation of materials from one transport vehicle to another with minimal or no warehousing.
CP ships Boston Beer’s product to distributors in two key Western markets, ContainerWorld Forwarding Services Inc. in Vancouver and Connect Logistics Services Inc. in Edmonton. These distributors then deliver the product to store shelves.
STREAM WAREHOUSETORONTO
CP TRUCK
U.S., which allow 53-foot
rail containers to be loaded
to a maximum 43,000
pounds, compared with
60,000 pounds in Canada.
Because the product is in
bond, more can’t be added as
it crosses the border.
The solution? Transload and
condense the product into a
40-foot rail container. Whether
it’s kegs or cases, pasteurized or
unpasteurized, the CPL team
would have the appropriate
heated or refrigerated container
available when it arrives in
CP’s Toronto warehouse.
BACK TO RAIL
The biggest advantage of the
CPL model for Boston Beer
was leveraging CP’s core
product—exceptional rail
service. Utilizing the 101, CP’s
intermodal juggernaut, Boston
Beer’s transit time to Western
markets such as Vancouver was
slashed to five days from 12.
The CPL team also credits
Operations and Service Design
for improving 119 service to
Edmonton, which was key to
winning this business. The
Operations team has made
CP the rail industry leader for
transit from Pennsylvania to
Western Canada.
With CP’s strong core
product, CPL, Sales and
Marketing can sell great service
PAUL MANTACCOUNT MANAGER
—9
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MARIA SARATSIOTISDIRECTOR, SERVICE FULFILLMENT, CP LOGISTICS
Beer produces 60 brands and
CP currently ships just three
of them. Yet, the success of
this model has given Boston
Beer confidence, knowing that
when they are ready to test
new brands in Canada, CP is
there and will make sure their
product gets to market.
“I’m confident we can get
2016 sales up to $5 million,”
said Mant. “Provided that sales
stay strong, we can increase
this account to $10 million
annually within the next five
to 10 years.”
EXPANDING OPPORTUNITIES, EXPANDING OUR REACH
Mant and McKendry wasted
no time capitalizing on the
success of the Boston Beer
solution, prospecting the
Pennsylvania area for new
business. In fact, Moosehead
had another account in the
area, Vermont Hard Cider,
that they knew could benefit
from the solution, and CP
has already taken on that
new business.
“Now we have this model
with a proven record and
can continue to find ways for
Moosehead to distribute other
U.S. breweries within Canada,”
said Mant. “The potential
is huge and we’ve begun
canvassing the area in search
of other business.”
Just like door-to-door
salesmen from years gone
to customers while charging
tariff rates.
“We can maintain our
competitive edge. CP is
collecting at a tariff rate for
this move. It’s strong revenue
to cost ratio and very good
for CP,” said Mant. “It is
also good for Boston Beer.
We presented them with
substantial savings using this
model, somewhere in the
high six, possibly seven digits.”
Every crate of beer or
Twisted Tea translates into
significant revenue for CP.
With 50 loads per week, the
annual projection is $3 to 4
million. Given the size of the
customer, the potential of this
account is exponential. Boston
by, Mant and McKendry
suited up, grabbed a business
directory and piled into a rental
car looking for opportunities.
Working side by side will
help set up CP for future
success, according to Maria
Saratsiotis, Director, Service
Fulfillment, CP Logistics.
“It’s important that CPL is
engaged when new possibilities
pop up,” said Saratsiotis. “Just
to make sure we aren’t leaving
any business options on the
table. Things might not look
like they fit with CP, but with
a solutions lens you could
create some value-add for the
VOL. 13 | 2016 —10
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customer and new revenue
opportunities for CP.”
Ultimately, CPL looks at
ways it can bring customers
to CP that aren’t within the
traditional product offering, and
Boston Beer is a great example.
This creative solution capitalized
on truck and transload markets,
creating an opportunity to
attract business that wouldn’t
normally travel on rail.
Saratsiotis and her team are
excited about the potential on
the carload side as well, and
are looking for new openings
and product offerings within
that market. Their highly
specialized solutions experts
have a lot to offer in areas like
product development, market
knowledge and value-add
support services, making it that
much easier for a customer to
switch to CP.
“We are trying to provide
value-add services to existing
and new customers, and to
expand CP’s reach outside
of just rail to rail,” said
Saratsiotis. “We have a great
team in place and as Sales and
Marketing continues to engage
us, there’s no limit to CP’s
growth potential.”
“ WE CAN INCREASE THIS ACCOUNT TO $10 MILLION ANNUALLY WITHIN THE NEXT FIVE TO 10 YEARS.”
—11
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NOVEMBER 2016
S M T W T F S
R E S TWOR K
TIME OFF
FACTS, INFO & MORE!
W W W . W O R K R E S T A N D T I M E O F F. C A
WORK, REST AND TIME OFF AT CP: CHANGING THE SYSTEM FOR A BETTER BALANCE
“ A HEALTHY WORK-LIFE BALANCE IS CRUCIAL TO A PRODUCTIVE EMPLOYEE AND WE KNOW THAT FAMILIES WANT THIS TOO.”
YOU READ IN THE PREVIOUS
ISSUE OF CANADIAN PACIFIC
MAGAZINE THAT CP HAS BEEN
STUDYING OUR TRAIN AND
ENGINE (T&E) PERSONNEL’S
WORK-REST PATTERNS.
We do this because we’re
committed to making the system
better. We’re committed to ensuring
our T&E employees come to work
rested and have quality time at
home with their families. To improve
the system, everyone needs to
know what’s available—that’s why
we’ve developed the website
www.workrestandtimeoff.ca.
CP has built excellent
relationships with six of the seven
Canadian unions that represent
our employees, successfully
negotiating long-term collective
agreements with ratification as high
as 97.5 percent. CP is committed
to reaching long-term agreements
with all of its Canadian unions,
but to this point communications
from the Teamsters Canada
Rail Conference (TCRC)-T&E
union leadership has not been
fact based.
Since the beginning of the
year, our Labour Relations team
has been getting the facts out on
work, rest and time off at every
opportunity, including in meetings
with TCRC-T&E union leadership.
We want a better system
for our employees. One that
allows train crews to have more
predictable work patterns and
more predictable and/or assigned
time off. We know that a healthy
work-life balance is crucial to
a productive employee and we
know that families want this too.
The model presented by CP to
the TCRC-T&E union leadership,
whereby all unassigned locomotive
engineers and conductors work
a set amount of days and have
time off for a mandatory period,
achieves this balance.
The new website presents the
facts on work, rest and time off,
outlines offers we’ve presented,
communications we’ve had with
the TCRC and an overall timeline
of key events that places the
entire story in perspective.
We encourage everyone who is
interested in finding a “better way”
to browse the new site, learn what
CP is offering and share their story
through our feedback option.
VOL. 13 | SAFETY —12
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ASK ANYONE ABOUT THEIR
PASSION FOR A HOBBY AND
THEY WILL TELL YOU THAT
SOMETIMES THE PASTIME
CHOOSES THEM. This was
the case for Dave Hughes,
a locomotive engineer based
out of London, Ontario. For
Hughes, it was the chance
reading of an advertisement in
a boating magazine while he
was on rest between trips that
led him to his current project:
Mainstay, a 42-foot wooden
cabin cruiser built in 1956.
Looking to buy a new
boat that would give him and
his family more room, Hughes
was not impressed by the ad,
but there was something about
it that kept bringing him back.
Eventually, he researched
online and discovered that this
boat was one of two known
vessels built by Matthews
Boat Company, an Ohio-
based boatbuilding firm. After
researching the company and
vessel, Hughes decided to
purchase Mainstay.
He quickly discovered
that owning a boat of this
construction and age requires
woodworking skills, along
with specific knowledge about
mechanical, electrical and
plumbing aspects related to
the craft. While the hull and
engines were in good shape,
components of the wooden
frame needed replacing.
Hughes has spent many hours
educating himself on wooden
boat building, and removing
and replacing the timbers that
make up the boat’s transom.
Hughes admits the major
headache with the Mainstay
is the continual varnishing the
exposed wooden superstructure
requires, but he also admits this
is all part of owning a wooden
boat. As of September, Hughes
celebrated 30 years of service
with CP, and one of his goals
for retirement is to sail the
Great Lakes.
“You’re really only a
caretaker for this kind of thing,”
says Hughes. “Your goal is
to take the boat and keep the
restoration process going,
and eventually pass it on
to the next person who will
maintain and enjoy it.”
“ YOUR GOAL IS TO TAKE THE BOAT AND KEEP THE RESTORATION PROCESS GOING, AND EVENTUALLY PASS IT ON TO THE NEXT PERSON WHO WILL MAINTAIN AND ENJOY IT.”
BUILDING A DREAMBOAT
—13
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KENNETH FEILEN JR.
Carman Kenneth Feilen
Jr. serves in the Minnesota
Army National Guard out of
Bemidji, and works at CP’s
St. Paul Terminal. For him,
the military was a generational
affair; the railroad, less so.
Feilen’s grandfather served
in World War II, and his
uncles in Vietnam. He says
he didn’t have to think hard
about whether to join the
military when he enlisted in
November 2005.
“It was my thing, I guess,”
he shrugs. During his tenure,
he served in Kosovo and
Kuwait, had the opportunity
DOUBLE DUTY
Why do so many veterans and servicemembers end up in the railroad family? Ask a thousand railroad employees/servicemembers and you’ll get a thousand answers. Still, we think it’s worth trying to understand this phenomenon, as a number of exemplary and dedicated CP employees have military service on their résumé. In this issue of Canadian Pacific Magazine, we meet two CP railroaders who split their time between making our railroad run smoothly and serving their respective countries.
to see how people live in other
countries, and help them.
“I got to see Kosovo
become a country,” Feilen
says. “They got their
independence when we
were there. It’s nice helping
other people who can’t
help themselves.”
It was Feilen’s brother, a
St. Paul-based CP conductor,
who inspired him to hire on
with CP in 2006. For Feilen,
both jobs offer similar appeal.
“I like to work with my
hands, so that’s probably
why I like working here,” he
says. “It’s different every day.
It’s not a factory job. Plus,
working outside is what I like.”
VOL. 13 | PEOPLE
—14
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“ I JUST GIVE THE COMPANY MY ARMY ORDERS AND THEY SAY, ‘SEE YOU WHEN YOU GET BACK.’”KENNETH FEILEN JR.
—15
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MIKE BERGAN
Locomotive Engineer Mike
Bergan serves in the Royal
Westminster Regiment of
the Canadian Army Reserve,
based in New Westminster,
B.C., and works from CP’s
Port Coquitlam Yard. Though
Bergan’s father served, he said
his moment of inspiration to
join the military came while
watching a column of soldiers
marching down a street near
his home when he was seven or
eight years old.
“They looked strong and
clean, and I wouldn’t have
known what discipline meant,”
Bergan recalls. “They kind of
looked like superheroes.”
Why do so many make their
careers in both industries?
“It’s actually a fairly good fit
because the structure and chain
of command is quite similar,”
Bergan says. “It’s almost like
a brotherhood.”
Over the course of his
career, Bergan has deployed to
Bosnia and Afghanistan.
DUAL CAREERS
Feilen is a father to three kids,
while Bergan has one. While
succeeding at two careers and
coming home to energetic
youth can be challenging, both
say it’s important to find ways
to enjoy quality time.
“I help them with their
homework and get them ready
for bed,” Feilen says. “They
usually know that if I’m sitting
down, we’re watching a movie.
Any shared activity is to
be treasured.”
Bergan agrees. “Time’s
precious,” he says. “Use it.
You’ve got to make the time
when you have it. It’s tough.
I come home tired some nights
and my four-year-old is doing
backflips off the couch. So, I’ve
got to make the time.”
How does CP handle
deployments? Both Feilen and
Bergan say it’s easy.
“A month in advance,
I receive my service request,
and then I phone up the Crew
Management Centre and book
off,” says Bergan. “Over the
years, they’ve come to know
who I am. If I communicate
well what I have to do, CP is
very good about it.”
In fact, CP won an award for
being a top military employer
after being nominated by Bergan
through the Canadian Forces
Liaison Council. A plaque
resides at the Port Coquitlam
Yard office.
“I’ve had no issues,”
Feilen says of preparing for
deployment. “I just give the
company my army orders and
they say, ‘See you when you
get back.’”
Feilen and Bergan keep a
foot in both worlds because of
their values—and because they
enjoy both jobs.
“With the military, the guys
have the mentality that you’ve
got to do what you’ve got to do
to get it done,” Feilen says, and
he notes the railroad is similar.
“It’s just like the military. You’re
working outside. It doesn’t feel
like a job half the time.”
Bergan says that both jobs
bring out the kid in him. “My
two jobs, military and trains;
I’ve got what any little kid would
want,” he says. “As an engineer,
you’re not being too physical, but
it is mentally draining. You feel a
sense of accomplishment though.
When you drive a 152-car coal
train through the canyon, you
feel good after. I don’t care who
you are. It makes me feel proud.”
VOL. 13 | PEOPLE
—16
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“ IT’S ACTUALLY A FAIRLY GOOD FIT BECAUSE THE STRUCTURE, THE CHAIN OF COMMAND, IS QUITE SIMILAR. IT’S ALMOST LIKE A BROTHERHOOD.”MIKE BERGAN
—17
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PORT COQUITLAMLOCATED JUST A FEW MILES
EAST OF THE SHORES OF
VANCOUVER, Port Coquitlam
offers a quiet serenity that is
sometimes overshadowed by its
densely populated metropolitan
neighbour. While it may be quiet,
it is far from slow-paced and plays
a vital role in CP’s operations,
being the last location before
end-of-the-line operations at the
Port of Vancouver.
With the dual responsibility
of managing both end-of-the-
line and beginning-of-the-line
operations, Port Coquitlam Yard is
responsible for processing export
volumes from Canada and the
U.S., as well as outward volumes
from customers along the north
and south shores of Vancouver.
“You can’t talk about Port
Coquitlam without acknowledging
our port operations,” said Shane
Roseberry, former Assistant
Superintendent, Pacific Region
(Roseberry has since moved on to
the role of Superintendent, Alberta
North). “We run the jobs that service
customers on Vancouver’s south
shore and make sure that the Port
of Vancouver is set up for success.”
That success includes
processing up to 24,000 feet of
intermodal traffic to and from the
port, as well as 750 to 800 grain
loads and empties in a 24-hour
period. Port Coquitlam Yard,
along with Vancouver Intermodal
Facility, not only processes
these volumes but does so while
exceeding expectations.
“Our reliable, competitive
service has resulted in growth for
the business,” said Roseberry.
“Our team is executing the plan
and fulfilling our commitments,
and it’s starting to pay off.”
CP has won ExxonMobil’s long
haul business from its competitors,
and the first quarter of 2017 will
see the addition of potash coming
online at Pacific Coast Terminals;
Suncor is expanding its volumes
and Viterra will increase its
capacity for unloading at the Port
of Vancouver.
“Customers have come to
expect results and have the
confidence in CP to expand their
business,” said Roseberry. “The
team here is consistently hitting
the mark and it’s nice to see that
our hard work is paying off. I’m
proud of what this team has been
able to accomplish.”
—18
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—19
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HI-TECH ENGINEERSBelow: Yard Foreman Steve Weatherbee
is one of many at Port Coquitlam Yard
who has mastered the art of the remote
controlled locomotive system, where
movement of locomotives is controlled
remotely from outside the cab.
TIMING IS EVERYTHINGLeft: Adding to the complexity of operations,
commuter rails occupy the south main line
from the Port of Vancouver to Mission, B.C.,
five days a week, eight hours a day.
BUILDING THE ECONOMY Vancouver Intermodal Facility is responsible
for building the 100 destined for Vaughan
and the 112 destined for Montréal.
—20
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WORKING TOGETHER Above: Port
Coquitlam Yard
and surrounding
locations are an
interchange point
for three other
railroads: Canadian
National, Southern
Railway of British
Columbia and
Burlington Northern
Santa Fe Railway.
SAFE SWITCHING Left: Vancouver,
which includes
Port Coquitlam to
Roberts Bank, B.C.,
has not had an
FRA train accident
since 2013 and the
number of injuries
is down 25 percent
year to date.
—21
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TURBO- CHARGEDDiesel mechanics
Darshan Gill and
Mike Merriman
in the process of
changing out the
turbo on CP 8945.
—22
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KEEPING THINGS MOVINGAbove: Supporting port operations,
servicing customers and interchanges,
mitigating commuter rail traffic and
a swinging rail bridge are just a few
of the challenges Assistant Trainmaster
Rebecca Tardif and the Operations
team overcome daily.
END OF THE LINERight: The Mechanical team is responsible
for ensuring that up to 12 locomotives
are available every day for launching trains
such as the 198, 100 and 112.
BOATS, BARGES AND BRIDGES It takes seven
minutes for the
swing bridge at
the east end of
Port Coquitlam
Yard to open and
close. The bridge
can swing up to
30 times on any
given day.
—23
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CONDUCTOR KRISTY SUIK
ALMOST LOST BOTH HER
PARENTS TO HEART ATTACKS.
Heart health took on a whole
new meaning for Susan Foster,
Administrative Assistant, when
her husband suffered the same.
Susan Matulka, Manager,
Asset Utilization and Cost
Control, survived a heart attack
13 years ago. Michael Colman,
Analyst, CP Logistics, was
diagnosed with atrial fibrillation,
an irregular heartbeat that
makes him more likely to
experience heart failure. And,
Barry Walters, Senior Auditor,
had to deal with the loss of a
child to a congenital heart defect.
Their stories are not all
that uncommon.
LOVE YOUR HEART
Heart disease remains one of
the leading causes of death in
the world.
“Canadians die every day
of heart and cardiovascular
disease, but it is preventable,”
explains Suik.
Now in its third year,
CP Has Heart keeps building
momentum to improve the
heart health of men, women
and children in North America,
with a focus on prevention
and research. Since the
program’s inception in 2014,
$8 million has been raised for
heart health.
The key actions to show
love to your heart: eat healthy,
be active, reduce stress. Simple
lifestyle changes can truly make
a difference.
“Since my husband’s event,
I scrutinize our health more
than ever,” says Foster. “We
watch our sodium, fat, trans fat
and sugar intake, exercise daily,
try to reduce stress and get lots
of sleep.”
CP is dedicated to
making an impact. Through
a $3 million commitment
to the Heart and Stroke
Foundation, 10 CP Has Heart
Cardiovascular Awards were
granted to researchers at
hospitals and institutes across
the country, with a focus on
preventing heart disease, saving
lives and promoting recovery.
In Minneapolis, Milwaukee,
Chicago and Toronto,
employees and their families
committed to heart health
by walking or running during
events organized by our
partners, the Heart and Stroke
Foundation and the American
Heart Association. CP’s Heart
House was on-site to deliver
EVERYONE HAS A HEART
the message of prevention,
distributing healthy treats
in exchange for participating
in short workouts.
Matulka was one of the first
employees to sign up for the
walk. She knows first-hand the
importance of heart health.
“I am a survivor of a heart
attack and there is a history
of heart disease in my family,”
she says. “The CP Has Heart
initiative is important because
heart disease affects so many
people and with large corporate
support, new ways to combat
this illness can be developed.”
Matulka is one of the
many women affected each
year. Heart disease is often
associated with middle-aged
or older men, but it kills more
women than men. Last fall,
during the 103rd Grey Cup,
CP Has Heart raised more
than $180,000 for St. Boniface
Hospital in Winnipeg, to
support a health screening
protocol that will more
accurately identify women
who have early stages of
cardiovascular disease.
Colman takes medication
to lower his blood pressure
and control his heartbeat.
He’s also reduced sodium
intake, caffeine and alcohol.
“At my last doctor visit,
I was told my heartbeat
was controlled and my blood
pressure was excellent,”
Colman says. “It has been
hard work but the results have
been worth the effort.”
To learn more simple tips to
support a healthy heart, go to
or follow @CPhasHeart
on ,
or .
HELPING ALBERTA’S LITTLE HEARTS
This summer, employees
donated to improve life
outcomes for the 500 babies
born with congenital heart
disease every year in Alberta.
During the CP Women’s
Open and the CP Grand Prix
at Spruce Meadows, employees
generously donated $30,000
to Alberta Children’s Hospital
to support pediatric cardiac
care and research.
This hits home for
Barry Walters. In 1991, he
and his wife Diane lost their
first child to a congenital
heart defect called hypoplastic
left heart syndrome. Twenty-
five years later, much has
changed in how this syndrome
is managed. Research,
equipment and facilities
have vastly contributed to
positive outcomes.
“This is all because of the
incredible support that has
VOL. 13 | PEOPLE
—24
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“ THE KEY ACTIONS TO SHOW LOVE TO YOUR HEART: EAT HEALTHY, BE ACTIVE, REDUCE STRESS. SIMPLE LIFESTYLE CHANGES CAN TRULY MAKE A DIFFERENCE.”
been given by companies and
individuals, such as my fellow
employees at CP,” says Walters.
“You cannot imagine the joy
that you—as a donor—are
bringing to the lives of families.
Please continue to give to
the CP Has Heart campaign.
It makes a difference.”
Through other fundraising
initiatives, including CP’s Clear
Rounds for Heart and Birdies
for Heart, a total of $2 million
was raised to help Alberta’s
little hearts.
Thank you to all employees
for your ongoing support of
CP Has Heart. Keep an eye
on CP Station for further
opportunities to get involved
and be heart healthy.
2016 CP Women’s Open
Champion Ariya Jutanugarn
made two birdies on the 18th
green during tournament
play, generating a $10,000
donation for children like Alexa,
cardiac patient at Alberta
Children’s Hospital.
CP’S PRESIDENT AND CHIEF
OPERATING OFFICER IS
ADVOCATING FOR CHANGE,
AND TIME IS OF THE ESSENCE.
“I would much rather prevent
a death than explain one,”
says Keith Creel, when asked
about what needs to change
with existing locomotive voice
and video recording (LVVR)
legislation in Canada. Currently,
the Transportation Safety
Board is the only party privy to
information from LVVR and only
after an incident has occurred.
“In 2012, a VIA derailment
killed three people in Burlington,
Ontario, within my territory,”
says Creel, who was working
for CN at the time. “After that
tragic incident, calls for LVVR
intensified and four years later
we are still not able to use
voice and video recording as a
preventative measure.”
In early June, Creel met
with Canada’s Minister of
Transport, the Honourable
Marc Garneau. The message
to the minister was simple: it is
time to implement LVVR as a
preventative safety measure.
“This is the number one
safety improvement opportunity
available, and with new, cost-
effective technology, it really
is low-hanging fruit,” says
Creel. “While I appreciate that
the Teamsters Canada Rail
Conference is opposed due
to alleged privacy concerns,
it is important to note that the
cab of a locomotive is a rolling
EXTRA EYES AND EARSFOR SAFETY
office, not a private space. I
am positive that 99 percent of
our conductors and engineers
are abiding by the rules, but
that one percent leaves room
for error and more importantly,
room to improve safety.”
As CP’s accountable
executive responsible for
safety at CP, Creel believes
the cameras—even without
audio—would ensure crews
were following operating
rules and not texting,
sleeping or engaging in other
prohibited activities.
“Just the presence of
the camera would be a huge
deterrent,” Creel says. “While
the number of human-factor-
caused train accidents is
down more than 10 percent
from 2014 to 2015, we owe
it to the communities where
we operate to do everything
we can to ensure the safety of
our operations.”
Protecting our employees
and these communities is CP’s
top priority. The more eyes
and ears CP has to assist in
preventing incidents, the better.
The technology is already being used effectively in the U.S. A 2011
study by the Mineta Transportation Institute and the Orange County
Transportation Authority involved more than 20,000 transit buses
equipped with video recording technology, and it showed:
REDUCTION IN COLLISIONS PER MILLION MILES TRAVELLED
REDUCTION IN PASSENGER INJURIES
REDUCTION IN UNSAFE DRIVING EVENTS
REDUCTION IN SEVERITY OF COLLISIONS
—25
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Throughout the year, CP hosts or is involved in a range
of events across the network, from Minneapolis to
Montréal. We want to see you there. Snap a photo of
yourself or co-workers at a CP event, or employees who
are representing CP in the community. Submit your photos
to and we’ll try to share on
our Out and About page. Make sure to follow CP Has Heart
on Twitter, Facebook and Instagram to find out how CP
employees are getting fit and supporting heart health. Post
a photo of your participation using the hashtag #CPhasHeart
for your chance to be featured on CP’s social media.
For more information about CP events watch the notice board or event calendar on CP Station. Event details are often posted on CP Station’s Community page.
ALBERTA CHILDREN’S HOSPITAL STAMPEDE PARADECALGARY, ALTA.
On July 7, CP participated in the Alberta Children’s
Hospital Mini Stampede Parade, which brings
Stampede fun to children who can’t make it to the
parade or Stampede grounds.
SAFETY STREAKTORONTO, ONT.
Congratulations to all employees at the Toronto Diesel Shop
who celebrated one year FRA injury free.
HEART-HEALTHY LUNCH AND LEARNCALGARY, ALTA.
On June 13, a small group of CP volunteers joined
CP Has Heart Cardiovascular Award recipient,
Dr. Schulz, for a healthy lunch and learn. Meal prepared
by Royal Canadian Pacific chef, Dinesh Poojari.
TWIN CITIES HEART WALKMINNEAPOLIS, MINN.
CP’s support of the American Heart Association kicked off
on May 14 with the Twin Cities Heart Walk at Target Field in
Minneapolis. CP employees joined thousands of participants
to raise awareness and donations for heart health.
STAMPEDE BREAKFASTCALGARY, ALTA.
On July 12, Peter Edwards, Vice-
President, Human Resources and
Labour Relations, lent a hand at this
year’s employee stampede breakfast.
VOL. 13 | PEOPLE
—26
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FROM SOCIAL MEDIA
CP Police Officer Steve Rohde
(second right) and CP’s Ed Dankbar
(right) donate training trailer
to @MilFireDept
@canadianpacific Lake Superior
looms large as a westbound
intermodal train rounds the curve at
Little Pic River, Ont.
Photo credit: Bruce Blackradder.
GET PINK’DCALGARY, ALTA.
On May 26, CP employees proudly
supported National Wear Pink
Day for Breast Cancer Awareness
by donating $5 for a Get Pink’d
button to wear that day. The 100
employees who participated at
Ogden raised $500. Left to right:
Adam Scoble, AAR Accounting
Services Rep; Heather Macmahon,
Project Manager, Industrial
Development; Christine Piekema,
Coordinator, Interline Agreements;
and Kim Ensign, Manager, Payroll
Processing Operations.
CP RIDE FOR HEARTTORONTO, ONT.
Left to right: James Chamberlain, Conductor; Drew Duquette,
Superintendent, Operations, SW Ont.; and former CP employee
Tim Enright, Supervisor, Administration, were part of the CP team who
joined the Becel Heart&Stroke Ride for Heart campaign in June. CP
employees raised $1,475 to help promote more heart disease survivors.
CP GOALS FOR KIDSCALGARY, ALTA.
Martin Cej, Assistant Vice-President, Public Affairs and Communications
(centre) was joined by former CP employees Kent Law and Kathy White
(far left) and D’Arcy Duquette (far right), to present KidSport Calgary with
a $24,000 cheque to help kids get into the game. Funds were raised by
CP hockey tournament participants.
SEE TRACKS, THINK TRAINVELVA, N.D.
Special Agent Benjamin Dahl
speaks to grades 4 to 6 at
Velva Public School about safe
practices around railroad property,
and reminds them that the safe
route to school does not include
trespassing on railroad property.
As Canada’s nation builder, we are
proud to wish all our fans a Happy
#CanadaDay! Now the countdown
is on for major celebrations in 2017
as Canada turns 150. Stay tuned
for exciting news from CP!
July 1 at 9:20am
@canadianpacific When you’re out
catching #Pokemon, remember
that train tracks and railway property
are a #PokemonNoGo zone!
#SeeTracksThinkTrain #PokemonGo
CP HOCKEY TOURNAMENTCALGARY, ALTA.
Women’s Division players pose for a
group photo after final game during
CP Hockey Tournament held
April 7 to 9 in Calgary.
FROM INSTAGRAM: FROM TWITTER:FROM FACEBOOK:
Follow, like, post and tag. Engage with us on social media for a chance to be featured here.
—27
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FROM THE
ARCHIVES
For almost 90 years, Canadian Pacific steamships
were known around the world and celebrated for
their service, speed, luxury and beauty. Offering
passengers a wide choice of destinations, CP ships
were seen regularly on the Pacific and Atlantic
oceans, the Great Lakes, and along the east and
west coasts of Canada. CP Ships (as it was then
called) operated vessels of different sizes and
classes, from paddlewheel steamers in the interior
FULL STEAM AHEAD
RMS EMPRESS OF JAPANIn 1929, this ocean liner was built for CP’s
trans-Pacific service. Over 660 feet long
and capable of carrying 1,173 passengers,
the Empress of Japan could achieve a
top speed of 23 knots and was the fastest
ocean liner in the Pacific during this time.
She remained in the CP fleet until her sale
in 1958. This was the second CP steamship
to carry this name. The first CP Empress
of Japan was launched in 1891 and was in
service until 1926.
PHOTOGRAPHER STEWART BALE
of British Columbia, to mid-sized vessels that carried
only a few hundred passengers, to the largest ships,
which carried more than 1,000 passengers and crew.
CP steamships were popular with tourists who
wanted a first-class ocean experience, and CP’s
Around the World cruises were a popular staple for
decades. The famous Empress naming convention
began with CP steamships in the 1890s, with the first
three specially built liners: RMS Empress of Japan,
RMS Empress of India and RMS Empress of China.
Known as the White Empresses of the Pacific, these
ships and the ones that followed were recognized
around the world for their gleaming white hulls, and
for flying the famous red and white checkerboard
house flag that was designed by CP’s second
president, William Van Horne. In 1972, CP Ships
discontinued regular passenger service and sold the
remaining passenger fleet, however, CP’s container
and freight vessels continued operation until CP
Limited spun off the company in October 2001.
—28 VOL. 13 | 2016
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EDITORS
Jeremy Berry, Martin Cej, April Crane, Vanessa DiFruscia, Salem Woodrow
WRITERS
Jeremy Berry, April Crane, Andy Cummings, Vanessa DiFruscia, Brenda Land, Joshua Pender,
Melanie Sortland, Salem Woodrow
PHOTOGRAPHERS
Michael Cooper, Kristopher Grunert, Hamish Hamilton, Ewan Nicholson,
Matthew Plexman, Dean Riggott
SPECIAL THANKS
The team for this issue of Canadian Pacific Magazine would like to extend a special thanks to
Brian Galloway and Shane Roseberry for your hospitality during our visit to Port Coquitlam Yard and
Vancouver Intermodal Facility, and to Kristy Suik, Susan Foster, Susan Matulka, Michael Colman,
and Barry Walters for sharing your heartfelt stories with us. Thank you to Paul Mant and the
CPL team for showing us how some of our favourite drinks make it to store shelves. Thank you
to everyone else who answered a call, suggested a name or story idea, let us take your photo
and more. We couldn’t do it without you. And last but not least, for the Out and About page,
thanks for remembering to submit your photos of employees representing CP at community events.
Photos can be emailed to .
NEED HELP?The Employee Family Assistance Program (EFAP) is available,
free of charge, to any employee interested in confidential
counselling, addiction services and other community resources
for a wide range of personal challenges. To get more information
about EFAP services or to use this resource, call:
Canada 1 800 735 0286
U.S. 1 800 432 5155
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DDB CANADA 1600 – 777 HORNBY STREET, VANCOUVER, BC, CANADA V6Z 2T3 T 604 687 7911 F 604 640 4344
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Canadian Pacific .125 in kt/th hi resWRITER PROD
DOCKET LIVE PR FONTS
KCD COR km Helvetica Neue, Plantin, Tungsten, VitesseDESCRIPTION FOLDS TO PAGE SEPS RUN OUTPUT
CP Magazine – Vol 13 30 of 30 collect PROOFREAD CLIENT
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DDB CANADA 1600 – 777 HORNBY STREET, VANCOUVER, BC, CANADA V6Z 2T3 T 604 687 7911 F 604 640 4344