m tool: current state map purpose: visualizes and illustrates the current flow of the entire...
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Tool: Current State Map
Purpose: Visualizes and illustrates the current flow of the entire process, from start to finish, providing a high-level view.
It helps you identify redundancies and inefficiencies in your process.
Current State Map
• A CSM is like a flow chart; it tracks the steps in the process.
• The CSM adds time to the steps – how long each step takes and the delay between steps.
MCurrent State Map
Current State Map
About Current State Maps
• The start and end of your CSM must match to the boundaries of your process as established in your Project Charter.
Verify the scope and stick with it!
MCurrent State Map
Current State Map
Avoid Scope Creep
• Begin by interviewing the people involved in your process – the stakeholders.
• Take time to watch your process, to observe the steps that the stakeholders overlook.
• Draft a map using Visio or Excel.
MCurrent State Map
Current State Map
Verify the map’s accuracy by sharing it with the
stakeholders.
Drafting a Current State Map
• This marks the two ends of the process.
• Be sure this aligns with your defined scope!
MCurrent State Map
Current State Map
Start/End
Routine
Time
Current State Map Symbols
• This marks any step in the process. Record the time it takes in the bottom box.
• This marks a decision point, a yes/no or true/false question.
MCurrent State Map
Current State Map
Decision
Wait
Time
Current State Map Symbols
• This marks delay. Record the wait time in the bottom box.
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Example (Generic)
Current State Map
Order food Drive to work
Eat at home?
Eat Cereal Drive to work
5 minutes
Yes
No
In Line
Wake up
Arrive at work
In Line
5 minutes
3 minutes 10 minutes
5 minutes
5 minutes 5 minutes
Drive to fast-food location
• Once you have your map drafted and verified, you are ready to analyze it for waste and inefficiencies that are obstacles to your goal.
• Some examples of obstacles:
– bottleneck: too much work for the number of workers
– redundancy: work passing through the same step without adding value
– batching: work is only processed on a certain day leading to delay
MCurrent State Map
Current State Map
CSM Initial Analysis
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Example (Specific/Analyzed)
Current State Map
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Tool: Future State Map
Purpose: Visualize how the process will function after the solution is put in place.
This gives you a reference point against which to compare real changes and a way to assess how well the solution works.
Envision
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Example (generic)
Envision
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Example (specific)
Envision