m dwyer 2010 resume
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MARIE DWYER15601 Stockton •Clinton Township, MI 48038• [email protected] • (586) 321-6531
Recent business management graduate with over 2 years of customer relations experience in the transportation industry; coupled with creative, organizational and team oriented skills.
SUMMARY OF QUALIFICATIONS• 2 years of customer relations experience for an innovative & dynamic
transportation company.• Possess a Bachelor of Business Administration degree in management.• Strongly skilled in communication and problem- solving.• Solid team building and leadership skills obtained through college courses
& professional work experience.
PROFESSIONAL EXPERIENCE
CUSTOMER RELATIONS Sept 2009- PresentCENTRAL TRANSPORT May 07-August 07’ Oct 04’-Aug 05’
Warren, Michigan
Dynamic LTL carrier with 200+ service centers in 45 United States & Canadian provinces.
• Provide quality customer service via telephone/e-mail to over 150 customers on a daily basis.
• Trace shipments, schedule freight pickups, generate rate quotes, address billing inquiries, train incoming employees, monitor the centraltransportint.com customer service e-mail & process western union payments.
• Effective problem-solving & communication skills obtained. • Maintain solid knowledge & understanding of logistics & operations.• Strong team building skills acquired through communicating with fellow
representatives and departments through the company to provide quality assistance to customers.
PAYROLL COORDINATOREXPRESS COMPANIES OF AMERICA May 2006-Aug 2006
Warren, MI
Transportation Company associated with Central Transport International.• Generated payroll for all service center dock employees of Express Companies
of America.• Verify attendance, hours worked & pay adjustments for employees.
• Screened & processed new hires into a database.• Elected to provide job orientation & training to incoming payroll coordinator.
ADDITIONAL EXPERIENCE• Event Coordinator, Grosse Pointe North High School, 25th Class Reunion at
Grosse Pointe Yacht Club, Sept 2009
EDUCATION & TRAINING
BACHELOR OF BUSINESS ADMINISTRATION April 2009WESTERN MICHIGAN UNIVERSITY Kalamazoo, MIManagement MajorDean’s List Student3.5 Major GPA • 3.1 Cumulative GPA
SELECTED ACADEMIC PROJECTS• Developed a business plan for PFS- Premium Finance Corporation of
Kalamazoo, Michigan for Project Management Course.• Proposed diversity marketing strategy to Target Corporation for Managing
Diversity in Organizations course. Chosen as the #1 best presentation by Target executives among 12 other teams.
• Presented leadership lecture to Project Leadership class, chosen as best team presentation by professor & fellow classmates.
• Analyzed Northwest Airlines/Delta merge to compose a SWOT analysis & executive summary term paper for Strategic Business Solutions course.
CERTIFICATIONS• Microsoft Office Certified May 2005
o Proficient in Microsoft Word, Excel, PowerPoint & Access.