M Cover Page

Admin Instructions

Malls

JEM

M

Westgate 313@somerset

The Centrepoint

IMM Bedok Mall

United Square

Shift Timings

11.00am – 3.30pm

M

1

2

3

3.00pm – 7.30pm

7.00pm – 9.30pm

M Attire

Male

Female

Long pants only

T-shirts and collared tees (no expletives)

Covered shoes

Pants/skirts/dresses(Ending at/below the knee)

T-shirts and collared tees (no expletives)

Covered shoes/flats

M Booth operations > Mall Details

Timing

JEM: 8th-24th December 2014, 11am-930pm

Others: 12th-24th December 2014, 11am-

930pm

M Booth operations > Conduct

Image & Professionalism

Use hand phones discretely

No consumption of food and drinks at the booth

M Booth operations > Conduct

Keep booth neat and tidy at all times

Dispose unwanted scraps before handling next gift

Place equipment/stationeries/presents neatly

Place personal belongings under the booth

M Booth operations > Handover

Shifts

Emergencies

iShift 2 & 3Be punctual

iiShift 1Reach 15 minutes earlier

iRunning late:- Inform Mall IC

iiCannot make it for shift:- Inform Jared 2 days in advance

M Important Contacts > Mall ICs

Jared

Koon Han

JEM, Westgate, IMM, 313@somerset, Bedok Mall

United Square, The Centrepoint

9179 5300

8613 0313

M Volunteer

Volunteer Roles

Terms & Conditions

2 ribbons entitled per gift

Minimum donation of $1

Inform us of any fragile items

Last gift-wrap order by 915pm

M Volunteer

Share our charitable efforts!

M Volunteer

Food from the Heart

Donations for the needy

Salvation ArmyRed Cross

Charity Gift Wrapping!!!

Important to clarify

Number of gifts

Wrapping style

Removal of price tag

M Volunteer

Information on post-it

M Volunteer

Information on post-it

M Volunteer

Information on post-it

M Volunteer

NameContact NumberNumber of gifts

Time of collectionSpecial requests

[Bundles, Writing,Removal of packaging]

Record number of gifts

M Volunteer

After collection

Thank the shopper

Keep tables neat and tidy

Fold ribbons and pre-wraps when free

M Volunteer

M Cover Page

Shift IC Roles

M Overview

Who is a Shift I/C?

Anyone can be a Shift I/C !

Ensure things are in order

Manage Shift during busy periods

M Overview

When it gets busy…

Distribute workload

Ensure accountability of gifts

Manage unforeseen situations

Manage break times

1

2

3

4

M Overview

1)Write order on post-it note

2)Assign task to available shift members

3)Inform customer of approximate collection time

M Receiving Customers

1) Record number of gifts

2) Organizing orders in holding area

3) Prevent mix up

M Processing Orders

Also, counter sign after all volunteers

have signed out.

MM Signing out