Luxury experience, a key differentiator

Introduction

Luxury Intelligence designs and delivers learning solutions

that inspire great performance in the luxury business.

Times are changing. The luxury industry is evolving and a new kind of client is emerging. Luxury is no longer a product it is an experience! Today’s affluent clients have ever-higher expectations of service. We understand that a professional and consistently excellent service matters more now than ever before. We believe that as the luxury market evolves, so must its staff and service providers.

The Luxury Intelligence produces accomplished and confident staff, who deliver excellence to the Luxury Customer. We are a learning and development centre of excellence that understands the uniqueness of the luxury market.

As befits our vision, we develop the why, how and what of delivering unrivalled personalised service, that always goes the extra mile. We are committed to the notion that quality matters, bringing you only the very best. We are driven by aspiration and innovation, resourcefulness and a passion to making a difference.

Our Expertise is Luxury Sales and Service We have a creative, innovative and unique approach to luxury sales and service – in the way people think, act, and communicate. We work with luxury brands across the globe to re-engage customers, secure long-term loyalty and be the first choice for affluent customers searching for an unforgettable experience.

Our philosophy is that by providing perfect customer service and developing excellent customer relationships, sales will increase and profits will lift.

• We tailor to the needs of each client incorporating key ingredients to produce the perfect blend that delivers tangible results

• We believe in unleashing and inspiring the highest potential to create superior service results; ‘the more you are inspired, the more inspiring you become’

• We provide teams with the skills and techniques to consistently deliver beyond expectations

• We build knowledge and insight that enhance the connection to the luxury customer

• We develop an attitude that creates an obsession with delivering exceptional service and brand experience

Services Performance and Engagement Programmes Our programmes have a proven track record of increasing productivity and employee engagement. With our expertise in changing hearts and minds as well as skills development, we design our master classes to maximise individual and team performance.

• We work closely with our clients to understand their strategic learning objectives, and then develop bespoke programmes that motivate, inspire, inform, and invigorate

• We create solutions in close partnership, tailored to the needs of each client, and provide training that is aligned with their brand DNA and experience

• We incorporate key ingredients to produce the perfect blend that drives tangible results whether it

is a small or large group, whatever the mix of skills and ability.

We will work in partnership with you to develop tools, techniques, and strategies that ensure a lasting business impact.

'The Art of Luxury Engagement' - 2-day programme. This programme gives your teams the tools and skills to develop better understanding and deeper relationships with the luxury customer. Enabling your teams to confidently engage and influence different customers around the globe and meet their individual expectations and needs.

The Masterclass does not just look at front-of-house staff but targets different roles across the business. It caters to the marketeer who needs to understand the customer better to develop appropriate marketing programmes, or the operations person who needs to understand client’s expectations when delivering her part of the customer experience, or the client relationship manager who needs broader skills.

With ‘The Art of Luxury Engagement’, you will:

• Understand cultural differences of the global luxury customer

• Practice how to influence yourself and others, and how to step into any situation

• Understand your strengths and the foundation for success

• Develop the three ways to communicate: body language, voice, and words

• Practice service mind-set through service, language, and behavior

• Learn to deliver the new inspired luxury service