Introduction to Emotional Intelligence

&EQ-i2.0 Assessment Tool

What is Emotional Intelligence?

A set of emotional and social skills that collectively establish how well we

Perceive and express

ourselves

Develop and Maintain Social

Relationships

Use Emotions to Make Proper

Choices & Decisions

Cope with Challenges

Emotional Intelligence is a predictor of success in life and work

EQ-i2.0 is an assessment tool that can accurately assess your emotional and social strengths and blind spots Take the assessment in less than 20 minutes

EQ-i2.0 is a predictable way to measure current level of emotional and social functioning Receive detailed feedback on your results

EQ-i2.0 is a vehicle for developing emotional effectiveness in order to improve functional and social performance Develop a customized action plan in order to ensure you are focusing on the right development needs

Assess

Predict

Perform

What is the EQ-i2.0?

How Accurate is EQ-i2.0?

Great amount of rigor went into the research and development of the tool

Research-based

4,000 people took the assessment in order to ensure results are accurate: you are compared to your norm group

Compared to Norm Group

Checks and balances are built into the tool to ensure the most accurate results

Checks &

Balances

The EQ-i2.0 Model

What Does EQ-i2.0 Measure?

Self-Perception

Self-Expression

InterpersonalDecision Making

Stress Management

understanding your emotions

expressing your emotions

develop and maintain relationships

use emotions to make better

decisions

cope with challenges

The EQ-i2.0 measures five distinct aspects of emotional and social functioning:

Self-PerceptionSelf-

Perception

Self-Regard

Self-Actualization

Emotional Self-Awareness

Is respecting oneself while understanding and accepting one’s strengths and weaknesses feelings of inner strength and self-confidence.

Is the willingness to persistently try to improve oneself and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life.

Includes recognizing and understanding one’s own emotions. This includes the ability to differentiate between one’s own emotions while understanding the cause of these emotions and the impact they have on the thoughts and actions of oneself and others.

Consists of the following:

Self-ExpressionSelf-

Expression

Emotional Expression

Assertiveness

Independence

Is openly expressing one's feelings verbally and non-verbally.

Involves communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner.

Is the ability to be self-directed and free from emotional dependency on others. Decision-making, planning, and daily tasks are completed autonomously.

Consists of the following:

Interpersonal

Interpersonal

Interpersonal Relationships

Empathy

Social Responsibility

Refers to the skill of developing and maintaining mutually satisfying relationships that are characterized by trust and compassion.

Is recognizing, understanding, and appreciating how other people feel. Empathy involves being able to articulate your understanding of another's perspective and behaving in a way that respects others' feelings.

Is willingly contributing to society, to one's social groups, and generally to the welfare of others. Social Responsibility involves acting responsibly, having social consciousness, and showing concern for the greater community.

Consists of the following:

Decision-MakingDecision-Making

Problem Solving

Reality Testing

Impulse Control

Is the ability to find solutions to problems in situations where emotions are involved. Problem solving includes the ability to understand how emotions impact decision making.

Is the capacity to remain objective by seeing things as they really are. This capacity involves recognizing when emotions or personal bias can cause one to be less objective.

Is the ability to resist or delay an impulse, drive or temptation to act and involves avoiding rash behaviors and decision making.

Consists of the following:

Stress ManagementStress

Management

Flexibility

Stress Tolerance

Optimism

Is adapting emotions, thoughts and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas.

Involves coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner.

Is an indicator of one's positive attitude and outlook on life. It involves remaining hopeful and resilient, despite occasional setbacks.

Consists of the following:

Happiness

Feeling satisfied,

enjoying life

Happiness is an indicator of overall well-being

• Happiness is not indicated in overall EQ-i2.0 results• Happiness state impacts overall EQ-i2.0, closely linked to:

– Self-Regard– Optimism– Interpersonal Relationships– Self-Actualization

Results of EQ-i2.0

You get an overall EQ-

i2.0 result

individual results for each of the 15 components (5 aspects x 3 subscales in each)

+ feedback on what they mean

Your report includes:• impact of each component on your work and social functioning

• strategies to further develop your emotional intelligence

• development plan template to help you make your commitment real.

Why is EI Important?

1. EI is not the sole predictor of your performance

and the potential to grow, BUT research has

established that EI is a key indicator of how well

an individual is likely to function at work and in

life.

2. Unlike IQ (Cognitive Intelligence) that is fixed, EI

can be developed by taking proactive action to

sharpen key emotional and social skills required

for specific jobs.

Applying EQ-i2.0

There are many ways the EQ-i2.0 can be used:• Self-Awareness & Self-Development

• TRAINING and DEVELOPMENT of Employees

• SELECTION of Staff with appropriate competencies

• Development of LEADERS

• Succession Planning SELECTION of future leaders

• Executive Coaching

• Team Effectiveness

Return On Investment

Statistics and research have established that you can get clear ROI from EQ-I:

• Higher sales and profits

• Increased performance

• Improved customer satisfaction

• Decreased attrition rates

• Reduction in training costs

Several Case Studies show evidence of ROI

Case Studies & EQ-i2.0 Tests

Go to: http://EIAcademy.ca

For Case Studies demonstrating ROI

EQ-I2.0

Tests & Reports Samples