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Customer Service DialogLuke Plourde
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My Scenario I was recently shopping at the local grocery
store and Was at the customer service counter returning an appliance with my mother, and a woman was there trying to return a bag of opened Halloween candy.
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Woman- “I would like to return this bag of candy that I don’t want.”
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Cashier- “I'm sorry but we cannot refund you on an opened food item.”
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Woman- “That is ridiculous you should be able to get your money back for anything that you buy.”
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Cashier- “I’m sorry but our policy states that we cannot refund you.”
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Woman- “This is insane I need to see the manager!”
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Cashier- “I will get him for you.”
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Manager- “What seems to be the problem Ma’am.”
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Woman- “That idiot wouldn’t let me return this bag of candy.”
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Manager- “Well our policy does say clearly that we don’t accept opened food items and if you don’t calm down I will have to call the authorities.
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The woman then after stormed out of the store upset.
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Types of Customers• Argumentative• Dishonest• Complaining• Irritable/moody• Complaining• Leave me alone• Impatient
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What to do.•Ask simple polite questions.• In doing so be respectful•Be slow and sort of monotone