low-income communities: technological strategies for nurturing, community, empowerment and self-...
TRANSCRIPT
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Low-Income Low-Income Communities: Communities: Technological Technological Strategies for Strategies for
Nurturing, Community, Nurturing, Community, Empowerment and Empowerment and Self-Sufficiency at a Self-Sufficiency at a Low-Income Housing Low-Income Housing
DevelopmentDevelopment
Low-Income Low-Income Communities: Communities: Technological Technological Strategies for Strategies for
Nurturing, Community, Nurturing, Community, Empowerment and Empowerment and Self-Sufficiency at a Self-Sufficiency at a Low-Income Housing Low-Income Housing
DevelopmentDevelopmentRichard L. O’BryantRichard L. O’BryantDepartment of Urban Studies and PlanningDepartment of Urban Studies and Planning
Massachusetts Institute of TechnologyMassachusetts Institute of [email protected]@mit.edu http://web.mit.edu/obryant/www/ http://web.mit.edu/obryant/www/
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Presentation OutlinePresentation Outline Research ProblemResearch Problem Research Question (s)Research Question (s) HypothesisHypothesis Prior Research and Theory BasePrior Research and Theory Base Camfield Estates-MIT Creating Community Camfield Estates-MIT Creating Community
Connections ProjectConnections Project Research MethodsResearch Methods FindingsFindings DiscussionDiscussion
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ResearchResearchProblemProblem
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Research ProblemResearch Problem Policies for assisting low-income Policies for assisting low-income
communities have moved from effecting communities have moved from effecting social change to understanding personal social change to understanding personal capacities of Low-income individuals and capacities of Low-income individuals and familiesfamilies
Isolation, dislocation and alienation of Low-Isolation, dislocation and alienation of Low-income individuals and families from income individuals and families from mainstreammainstream
Information based economy and how Low-Information based economy and how Low-income individuals and families participateincome individuals and families participate
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Research Research QuestionQuestion
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Research Question(s)Research Question(s) Can information technology and Can information technology and
Internet access play a role in building a Internet access play a role in building a sense of empowerment for low-income sense of empowerment for low-income residents to strengthen and build their residents to strengthen and build their community toward becoming more self-community toward becoming more self-sufficient?sufficient?
With a personal computer and Internet With a personal computer and Internet access does an increase occur in human access does an increase occur in human capital and social capital? capital and social capital?
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Research Question(s)Research Question(s)
What is the nature of today’s low-income What is the nature of today’s low-income community challenges that makes the community challenges that makes the presence of personal computing presence of personal computing technology and Internet access so technology and Internet access so promising?promising?
Can realizing this promise be Can realizing this promise be accomplished by simply having public accomplished by simply having public access at local technology centers or is it access at local technology centers or is it necessary to have it in the home? necessary to have it in the home?
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Research Question(s)Research Question(s)
What technology implementation paths What technology implementation paths have been suggested or tried to bridge have been suggested or tried to bridge the “digital divide” or assist in the “digital divide” or assist in community building and empowerment community building and empowerment efforts? efforts?
What are possible strategies for using What are possible strategies for using technology to strengthen families and technology to strengthen families and communities? communities?
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HypothesisHypothesis
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HypothesisHypothesis
Using community technology to Using community technology to support building Human Capital and support building Human Capital and Social Capital are necessary to build a Social Capital are necessary to build a sense of Empowerment and self-sense of Empowerment and self-sufficiencysufficiency
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Prior Research Prior Research and and
Theory Base Theory Base
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Prior ResearchPrior Research
Evolution of information technology Evolution of information technology and planningand planning
The Emergence of Community The Emergence of Community TechnologyTechnology
Federal Efforts to Assist Low-income Federal Efforts to Assist Low-income CommunitiesCommunities
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Information Technology and Information Technology and PlanningPlanning
1960’s 1970’s 1980’s 1990’s
OperationalTasks
ManagementNeeds
ExecutiveDecision Making
CollectiveDesign
Evolving Concerns of Planningand Information Technology - Klosterman, 1997
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Community Community MeetingsMeetings
Individual Individual Plan ReviewPlan Review
Human Human ProxiesProxies
Letter and Letter and Newspaper-Newspaper-
based based discoursediscourse
Same Time Different Time
Same Place
Different Place
Collaborative Collaborative Planning Planning SystemsSystems
Media-Media-assistedassisted
ReviewReview
Community Community GISGIS
Cable TV Cable TV access video access video conferencingconferencing
E-Mail ListsE-Mail Lists
Internet Internet Discussion Discussion
GroupsGroupsSame Time Different Time
Same Place
Different Place
Advances in inform
ation
technologies
ImplementationImplementationEnvironment of Environment of Public DiscoursePublic Discourse
Managing PublicDiscourse – Shiffer, 1997
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Information Technology and Information Technology and PlanningPlanning
The real potential for capitalizing on IT The real potential for capitalizing on IT is in shaping the planning processesis in shaping the planning processes
To capitalize on IT it is crucial to To capitalize on IT it is crucial to improve local governance through improve local governance through reduced bureaucracy and devolution of reduced bureaucracy and devolution of authorityauthority
Give the local communities control over Give the local communities control over information about themselves making it information about themselves making it less necessary to deal with downtownless necessary to deal with downtown
Information Technologies that change Relationships between Low-income Communities and the Public and Nonprofit Agencies that serve them – Ferreira, 1999
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Community TechnologyCommunity Technology
Individual, Family and/or Community
CommunityContent
CommunityContent
Community Technology
Centers
Community Technology
Centers
CommunityNetworks
CommunityNetworks
Using technology to support and meet the goals of a community - Beamish, 1999
Using technology to support and meet the goals of a community - Beamish, 1999
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CommunityContent
CommunityContent
CommunityTechnology
Centers
CommunityTechnology
Centers
CommunityNetworks
CommunityNetworks
Relevant Information and data Latent vs. Evident Personal vs. Social
Publicly accessible technology (digital divide) Technical vs. Social Quantity vs. Quality
Technology augmenting existing social networks Online communities (public vs. private) More relevant with community content and centers
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Federal Efforts to Assist Low-Federal Efforts to Assist Low-income Communitiesincome Communities
Historical Patterns in Federal Policy: Continuity Historical Patterns in Federal Policy: Continuity amidst changeamidst change
Foundations of Federal Policy: The New Deal and Foundations of Federal Policy: The New Deal and BeyondBeyond
From Slumless Cities to Area Redevelopment: Aid to From Slumless Cities to Area Redevelopment: Aid to Communities in Postwar ProsperityCommunities in Postwar Prosperity
Community Action, Model Cities, and the Special Community Action, Model Cities, and the Special Impact ProgramImpact Program
The Roots of Retreat: Community Policy in the The Roots of Retreat: Community Policy in the 1970’s1970’s
The end of the New Deal EraThe end of the New Deal Era Revising the Past: Clinton’s Community PolicyRevising the Past: Clinton’s Community Policy Creating a New Policy EnvironmentCreating a New Policy Environment
Swimming against the Tide: A Brief History of FederalPolicy in Poor Communities – O’Connor, 1998
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Prior Research and Theory Prior Research and Theory BaseBase
Human Human CapitalCapital
Social Social CapitalCapital
EmpowermeEmpowermentnt
Skill development Skill development for confidence and for confidence and
sense of ability sense of ability
Using IT extends Using IT extends concept beyond concept beyond
individualindividual
Self-Self-SufficiencySufficiency
Repeatable skills Repeatable skills and abilities for and abilities for sustainabilitysustainability
Support systems Support systems and networks for and networks for resource sharingresource sharingFramework Relationship TableFramework Relationship Table
Analytical Framework
ConceptualFramework
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Human CapitalHuman Capital
KnowledgeKnowledge: : Command of a body of facts SkillSkill: : Facility, developed through practice,
with the means to carry out a task TalentTalent: : inborn facility for performing a task BehaviorBehavior: : observable ways of acting that
contribute to accomplishing a task
Human Capital Metaphor: What’s in a name? – Davenport, 2001
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Social CapitalSocial Capital
Social Capital
Knowledge
Talent Activism
Skill
Social capital connecting Human Capital containers
Social Contact: Social Contact: frequency of social contact with friends, relatives, and workmates. Civic Engagement: Civic Engagement: Participation in voluntary organizations and political activism Sense of Community: Sense of Community: strong attitude toward community – a motivated and responsible sense of belonging
Capitalizing on the Internet Social Contact, Civic Engagement, and Sense of Community – Haase, Wellman, Witte, Hampton, 2002
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Empowerment ModelEmpowerment Model
Individual Empowerment
Organizational Empowerment
Community Empowerment
Individual Empowerment
1. – Sense of Control
2. – Critical Awareness
3. – Participatory Behavior
Empowerment Theory: Psychological, Organizational and Community Levels of Analysis –Zimmerman,1999
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Self-SufficiencySelf-Sufficiency
Healthy Healthy Community Community
ElementsElements
Income/ Income/ AssetsAssets
Education/Education/SkillsSkills
Housing/ Housing/ FoodFood
Safety/ Safety/ EnvironmentEnvironment
Human Human ServicesServices
RelationshipsRelationships Personal Personal AttributesAttributes
Strong/StableStrong/Stable+2+2
+1+1
-1-1
-2-2High RiskHigh Risk
LONG-TERM SELF-SUFFICIENCY: A Practice-Based Anti-Poverty Analysis – Asian Neighborhood Design Network, 1996
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Camfield Camfield Estates-MIT Estates-MIT
Creating Creating Community Community Connections Connections
ProjectProject
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Project SiteProject SiteProject SiteProject Site
Camfield Estates, Roxbury, MACamfield Estates, Roxbury, MA Member of Demonstration DispositionMember of Demonstration Disposition Predominantly African-American (75%)Predominantly African-American (75%) 102 units and 400 residents102 units and 400 residents All residents classified as “low income” All residents classified as “low income”
according to HUD’s guidelinesaccording to HUD’s guidelines Neighborhood Technology Center (NTC) Neighborhood Technology Center (NTC)
on the premiseson the premises
Camfield Estates, Roxbury, MACamfield Estates, Roxbury, MA Member of Demonstration DispositionMember of Demonstration Disposition Predominantly African-American (75%)Predominantly African-American (75%) 102 units and 400 residents102 units and 400 residents All residents classified as “low income” All residents classified as “low income”
according to HUD’s guidelinesaccording to HUD’s guidelines Neighborhood Technology Center (NTC) Neighborhood Technology Center (NTC)
on the premiseson the premises
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Research ProjectResearch Project Goal to use information technology and Goal to use information technology and
Internet access to empower residents Internet access to empower residents to make informed decisions about to make informed decisions about issues and events that affect their lives issues and events that affect their lives
Personal computer (HP), two years of Personal computer (HP), two years of cable modem Internet access (RCN), cable modem Internet access (RCN), 8-week training (Williams Consulting), 8-week training (Williams Consulting), Microsoft Office ProfessionalMicrosoft Office Professional
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Research Research MethodsMethods
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Research MethodsResearch Methods
PHASE I: PHASE I: Pre-Survey and Understanding PHASE II: PHASE II: Community Technology -
Introductory/Specialized Courses and the Creating Community Connections (C3) System
PHASE III: PHASE III: Building Community, Empowerment and Self-Sufficiency
PHASE IV: PHASE IV: Post-Survey and Analysis
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Phase IPhase I
Relationship building and Relationship building and acculturationacculturation
Survey instrument development Survey instrument development (community interests and satisfaction, social networks (strong and weak ties), neighboring, awareness of community resources, community satisfaction, community involvement, empowerment, self-sufficiency, computer experience, hobbies, interests and information needs, assets and income, and demographics)
Outreach and recruitmentOutreach and recruitment COUHES Review Board ApprovalCOUHES Review Board Approval
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Phase IIPhase II Creating Community Connections (C3) System - Creating Community Connections (C3) System -
ArsDigita Community System (ACS), open-source software platform comprised of TCL (scripting language), AOL Server (web server), and Oracle Enterprise Server (database) running on Redhat Linux (operating system) (Creating Community Connections - Pinkett, 2002)
Hewlett-Packard Brio BA400 Minitower Hewlett-Packard Brio BA400 Minitower computers computers
( specifications: Intel Celeron 500 MHz processor, 64 MB RAM, 10 GB
HD, 10/100 Ethernet Network Interface Card (NIC), Windows 2000,
and a HP 71 17” color monitor )
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C3 System
GIS Component
ARC Ims
Linux Machine
IPlanet
Windows NT
AOL 3.0 Oracle
Connection of C3 System Located at MIT
Internet
Internet
CoaxialConnectiondownload 10 Mbs and 2Mbs upstream Computer and Internet
connection in the home at Camfield
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Phase IIPhase II 8 Week Basic Training8 Week Basic Training
Specialized On-line trainingSpecialized On-line training ( educational services, financial services, shopping and retail services, government services and housing services )
C3 System Training C3 System Training ( news and announcements, organization and business database, geographic information system (GIS) maps, job and volunteer opportunity postings, surveys and polls, online résumés, personalized web portals, and site-wide search capabilities ) ( Creating Community Connections - Pinkett, 2002)
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Phase IIIPhase III
Develop Asset BaseDevelop Asset Base Personal Profiles Community Resources
Mapping ResourcesMapping Resources ( 757 businesses, 178 organizations, 67 churches, and 29 schools )
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Phase IVPhase IV
Post Survey Post Survey ( Training experience, General & Local Computer and Internet Use, Empowerment & Technology Use )
Data Analysis Quantitative (Human capital, social capital,
community involvement, empowerment, and self-sufficiency)
Qualitative (one-on-one semi-structured and open ended interviews, direct observations)
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ResultsResults
Intellectual InfrastructureIntellectual Infrastructure Connectedness to Camfield boardConnectedness to Camfield board Expanded Local TiesExpanded Local Ties Heightened Awareness of Community Heightened Awareness of Community
ResourcesResources Renewed Confidence and Willingness to LearnRenewed Confidence and Willingness to Learn Staying Informed Locally, Nationally and Staying Informed Locally, Nationally and
InternationallyInternationally Addressing Basic NeedsAddressing Basic Needs
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Low-Income Low-Income Communities: Communities: Technological Technological Strategies for Strategies for
Nurturing, Community, Nurturing, Community, Empowerment and Empowerment and Self-Sufficiency at a Self-Sufficiency at a Low-Income Housing Low-Income Housing
DevelopmentDevelopment
Low-Income Low-Income Communities: Communities: Technological Technological Strategies for Strategies for
Nurturing, Community, Nurturing, Community, Empowerment and Empowerment and Self-Sufficiency at a Self-Sufficiency at a Low-Income Housing Low-Income Housing
DevelopmentDevelopmentRichard L. O’BryantRichard L. O’BryantDepartment of Urban Studies and PlanningDepartment of Urban Studies and Planning
Massachusetts Institute of TechnologyMassachusetts Institute of [email protected]@mit.edu http://web.mit.edu/obryant/www/ http://web.mit.edu/obryant/www/