BP105 tick.tick.tick.tick. #!
It's time to Evangelise, Educate and Engergise your users to Get Productive, Get Social and Do BUSINESS!

Mat Newman | Director - Education | ISW@matnewmanabout.me/matnewman

Abstract

Social Business is NOW. Harness the power of the Four Cs to enable your users to Connect, Communicate, Co-ordinate and Collaborate using the Social Sensation - IBM Connections , and the Productivity Powerhouse - IBM Lotus Notes . This session is packed full of techniques and demonstrations that you can take back to your workplace to help you Evangelize, Educate and Energize your users to Get Productive, Get Social and Do BUSINESS!

Agenda

Understand the problem

iSee, The Solution

Use the FourCe

Get Productive, Get SOCIAL and DO Business!

The Problem

The realisation that there is a problem with the way we currently work

Is this you?

Tired of Knowledge Management via email?

Endlessly responding to requests for the same information from other team members?

Unable to access historical information in relation to your role or project?

What typically happens

User creates content

Names and stores it

Other users cant find it!

MIGHT be able to locate the original author

The Email chain begins

When content is SENT

Send:Only involves those addressed in the message

Precludes new team members

No historical reference.

Understanding the Problem

Is there a file or communication that contains the content I need?

Where is it?

I can't find it!

I am not authorised to access that folder!

Who might know where it is?

Do I know how to connect with the person responsible for that content?

Do I REALLY want to flood peoples Email?

WHERE is the AUTHORITATIVE content?

Recognising that File System 1.0 has failed us!

User names a file: Current.doc

Places it into a secured folder:Share \ IT \ Infrastructure \ Management

File has context ONLY because of it's Location

File is relevant only in that place in space and time

someone moves the file, or worse: emails it!

The file is no longer relevant because it has no context!

The Awakening

While 'Content is King', it's PEOPLE that create, manage and maintain that content.

The Solution is Social!

Connect with the PEOPLE Connect with the CONTENT!

Social is simple

it's an enabler for your own personal and professional development,

it's about sharing the knowledge you have,

it's giving others access to that knowledge, and

it's enabling others to benefit from your experience.

This is NOT the time to be scared of the Social 'Buzz'

You have been doing it your entire lifeIn the playground as a child

In the classroom as a student

In your workplace as a professional

In any environment with your 'Connections'

And more recentlyOnline with Social Media tools, such as:Twitter, Facebook, Linkedin, Picasa, Slideshare, Tumblr, Blogger, Wordpress, Skype,

Google+, PingFM.

iSee

The process for becoming a social champion

The 'i' in iSee

invest

The seeds you sow ...
determines the harvest you will reap.

Invest

The more you Invest, the more valuable you will be seen as a potential connection.

By Investing your knowledge, you are increasing recognition with your connections and your wider network regarding your expertise.

The people YOU are connected to expose you to a wider network

iSee that TAGGING, ROCKS!

File System 1.0 concepts are DEAD!Placing files in a location in space and time has failed me

I can't find the information relevant to me

I can't remember what I called the file

I put it in the wrong place!

Tagging:Is an attribute of the content

Can never be lost'

Move the content, retain the Tags

When Emailed or Sent retains it's context

Allows me to refine searches and filters based on the TAGS

iSee that:

Tools, such as:Profiles

Wiki's

Blog's / Micro-blogs, and

Discussions/Forum's

Are the places where my 'social' investment is required!

iSee the importance of Profiles

Detail qualifications and experience

Provides contact information

Shows activity and interaction

Allows access to that person's CONTENT

iSee the importance of Wikis

Wiki's are reference documents that others may use as an authoritative guide

Are SECURED, by default

Can be SHARED at any time

They have an AUDIT TRAIL

Can be easily VERSIONED

iSee the importance of Blogs

Blogs: express an opinion, detail an experience, or share a discovery, which invite others to interact through comments

Micro-blogs are smaller expressions of opinion and the fastest way to communicate and provide immediate feedback

Comments are how you respond and contribute

iSee the importance of Forums

A concentrated, permanent discussion thread

Topic focussed

Response based

iSee the importance of SHARING

SHARING rather than SILOing meansOne authoritative reference

Easy Access for other Team Members

Historical reference for new Team Members

Relevant Tags that categorize my content make it easier to locate and filter

Once you invest, you need to See

The 'C' in iSee:

'Use the FourCe Luke, Use the FourCe'

The Social era adds a new C

Connect

Communicate

Co-ordinate

Collaborate

Connect

Profiles show qualifications and experience,

Activity to determine relevance,

'Investment' to identify expertise

Communicate

Start the conversation

Open conversationStart a Discussion

Post on a 'Wall'

Reply with a comment

Private conversationInstant messaging

Email

Beware of 'closing the lines of communication', the antithesis of 'social'

Co-ordinate

Gather the team

Determine availability

Choose the tool

Schedule the Actions

Collaborate

USE the Tool!

SHARE the content!

Beware!

If you always do what you've always done,
you'll always get what you've always got!

Henry Ford

The Dangers!

Applying email client 'management' principals to Social

Treating social file tools the same as File System 1.0

The Social Savior!

Use the Productivity Powerhouse IBMLotus Notes
to manage your Social activity

Get SOCIAL right out of the box with 8.5.3!

Entitlement to Connections Profiles

Entitlement to Connections Files

Domino Blog Template

Domino Wiki Template

Domino Discussion Template

Domino's Terrific NEW Team-Room Template! (Upgrade Pack 1)

Productivity ApplicationsWord Processor, Spreadsheet and Presentations

Personal Information ManagementMail, Calendar, To-Do, Contacts, Notebook

Instant CommunicationsSameTime

PLUG INS PLUG INS PLUG INS, which are cool Oh and Widgets!

ROI Big TIME

$0 Investment in new licenses for those on Maintenance

Minimal configuration required for AdministratorsAdd a Connections environment in just a few hours

Use Stuart Mcintyre and Rob Wunderlich's Zero to Hero presentation from #LS11

Publish the tools, provide the benefits

Why Notes?

Control via Policies

Publish Widgets and Plug-ins via the Widget Catalog

Native online and off-line access to the Domino based tools

One App to rule them all, One App to find them, One App to bring them all and for the User, bind them.

Notes excels at

Controlling the stream

Collating the content

Checking the actions

While providing the ability to...

Go Web!

There's an 'App' for that!

Traveler access for PIMAndroid

iOS

Nokia/Symbian

SameTime mobile forAndroid

iOS

Nokia/Symbian

Files, files, filesSymphony mobile for Android and iOS

(DjVu for Nokia/Symbian)

Web Browser forNotes/Domino apps,

Connections

Demo Time!

Invest

Get Connected

SHARE

#GetProductive!

Demo

Why NOTES is more important than ever

The 'glue' that holds everything together

'More' than just email

It IS all about the 'Apps'

Plug-in anything

Cross-reference and Control

Historical reference for all

Get Social, Get Productive and Do Business!

Invest your Knowledge, Connect with other Creators, and SHARE the Content!

It is EASY to Invest

Connections are Everywhere

Communications can be Centralized

Coordinate the Activity

Collaborations are Collated and Convenient to access

Social is an Enabler, but the EFFORT must be managed!

Credits and Acknowledgements

This Week In Lotus (Podcast)www.thisweekinlotus.com

Taking Notes (Podcast)www.takingnotespodcast.com

Get Social Do Business (Podcast)www.getsocialdobusiness.com

Get BOLD! (Book)Sandy Carter:Find this book on Amazon.com

All the Bloggers on PlanetLotus.org

Summary

Understand the problem

iSee, The Solution

Use the FourCe

Get Productive, Get SOCIAL and DO Business!

Questions?

CONNECT with me!

matnewman.com

about.me/matnewmanLotusLIVE

Greenhouse

facebook.com/matnewman

linkedin.com/in/matnewman

@matnewman on twitter

Google Mat NewmanLook for the guy in the Yellow Suit

Just shout MAT NEWMAN!Hugs are always welcome :-)

Legal disclaimer

IBM Corporation 2012. All Rights Reserved.The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBMs current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBMs sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries.Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.UNIX is a registered trademark of The Open Group in the United States and other countries.Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.All references to [insert fictitious company name] refer to a fictitious company and are used for illustration purposes only.

2012 IBM Corporation

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