Lotus Technical Information and Education Community

Sharyn Richard
Learning Strategist

Joyce Davis
Community Manager

Agenda

Lotus Technical Information and Education community overview

Community courseware wiki

Custom Content Assembler demo

Learning Widget

Who we are

IBMers, business partners, certified instructors, customers

Value to you

Gain technical knowledge and stay current

Supplement your course material with community content

Build business relationships

Receive recognition and visibility

Influence the direction of content development and delivery

How to participate

Contribute to Lotus wikis

Respond to technical forum posts

Contribute to OpenNTF.org

Follow us on Facebook and Twitter

Suggest content ideas on Ideajam

When we meet

Virtual community meetings 4th Tuesday of each month

Join us in Lotus Greenhouse!

Lotus Technical Information and Education Community

www.lotus.com/ldd/lotustechinfo

Community landing page

Community page in Lotus Greenhouse

www.lotus.com/ldd/wikis

Recent contributor highlightsLotus wiki landing page

New Look for the Product Wikis

Review Product Wikis in 2009

Based on XPages

Wiki template is available on openntf.org

New Welcome Page

New Media Gallery

New resource pages

Types of content in the product wikis

Integration, migration experiences

Customer-contributed problems/solutions

Best practices, hints & tips, FAQs

Links to additional resources; supplemental information

Informal learning, videos, tutorials, demos

Sample applications & sample code

Documentation ongoing throughout 2010

Redbook content

Preview guide for rolling out new release to users developed in Symphony and customizable

Hhow many have contributed or used content from a product wiki?

Wiki Metrics

Translating Wiki Content

Media Gallery

Demonstrations

Videos

Reference cards

Web seminars

Tutorials

Product tours

Webcasts

Presentations

Community Courseware wiki just for you!

Goal: Develop a community revolving around education where all practitioners collaborate and strengthen educational content.

Produce and reuse more education and learning content to supplement training plans and satisfy customer/student requirements.

Provide a method to extend your business and training plans and/or course offerings

Provide you with more options to fulfil unique and/or specific training requirements

What Sort of Topics?

Niche topics

Platform specific topics

Advanced topics

Hot topics

User content

Community Courseware wiki just for you!...

What Type of Content?

Presentations

Exercises

Demonstrations

Lessons or Modules

Instructor Preparation

What else?

Open throughout the product lifecycle

continuous improvement

Use feeds, recent articles, twitter to find out what's new

Includes templates, samples, instructions

Community Courseware Wiki Today

Community Courseware Wiki Today

Articles of particular interest

Community Courseware Wiki Today

Easy access to documentation, education, and certification pages.

Community Courseware Wiki Today...

Easy access to product wikis.

New Content for Point Releases

Post Your Ideas for New Content

New WebSphere Portal materials recently added by your colleagues:

David Wilkerson

Marco Zanchi

Fast Path to Getting Started

Guide to help you deliver a traditional ILT course in an online environment.Start here to learn about the Community Courseware wiki.

Templates and Tools

Download templates to create an instructor guide, a presentation, or a reference card.

Planned for 2010 - Profiles

Custom Content Assembler

Instructors are one of the target audiences for CCA

Future plans

All documentation available in CCA

In review, what course materials should be in CCA (supplemental materials to existing courseware)

Available now from Lotus Labs page:
http://info2.lotus.com/mapalicious/home

Note that they may have seen this before in 2008, but this is the new and improved CCA

updated look

can add individual topics

can pull from multiple sources

We will be defining use case scenarios for instructors using CCA visit us in the UX Lab to help us with the user case scenarios.

Five Easy Steps to Using CCA

Custom Content Assembler Demo

MyDoc is working area you want to include to your set of info

Basic demo customizing a preset list of topics

add a doc set

go to mydocs

expand and deselect what they don't want

Intermediate demo selecting topics from multiple sets

access quickr doc

filter by troubleshooting

add entire daos course set

print to pdf (troubleshooting is appended to daos course)

Note: It is in the plans to be able to intermingle topics

Learning Widget in 2009

Learning Widget in 2010

Branching out into other products such as Lotus Connections and Lotus Quickr.

Adding the ability to select products during installation.

Investigating the ability to allow customers to add/remove learning materials in the Learning Widget

Let's talk some more!

Showcase Floor

Pedestal #11 Community and Learning

User Experience Lab

Dolphin Asia 4

Usability testing

Tutorials

Learning Widget

Wikis

Custom Content Assembler

Certification Preparation Lab

Dolphin Oceanic 4 & 5

Future of Redbooks: Delivering in-depth Redbook content in a dynamic and collaborative way (Jennifer Heins)We often hear that Redbooks become out-of-date and how there is no easy way to update them when newer product versions are released. We listened to your feedback, starting at Lotusphere last year, and as a result we've partnered with the IBM Redbooks team to deliver Redbooks Wikis. Wikis are a natural choice due to the dynamic and collaborative nature of the technology. Now that we are in the midst of this transformation we want to know what you think. Are wikis an effective way to deliver this information? What do you like and what would you want to see improved? Come share your experiences and opinions on this popular form of enablement. This BoF session is for administrators, developers, and really anyone who has ever used a Redbook.

Domino-pedia One Year LaterAt the 2008 Lotusphere, we met with members of the community to hear about how they used Wikis and more importantly, what they would like to see in a product-focused Wiki. A year later, the Notes and Domino Wiki is one of the most active of all the IDC product Wikis. We want to talk about what's working, what's not, and how you use this Wiki in your organization.

TopicDescriptionFacilitatorsHands-on with Info 2.0 - The future of technical contentHave you ever been confronted with too much information or too many options? Check out the latest IBM innovations that will help you stop working for the information, and start making that information work for you. Use the tools for yourself and let us know what you think.Bluegrass, hDITA, and RaRE - Bluegrass provides the server-side aggregation and transformation of content, hDITA provides semantics on top of the HTML markup, and RaRE offers a very decoupled way for users to share ratings and reviews of contentIBM Mashup Center - see how we're using Mashup Center to make technical content findable, filterable, and customizable on key criteriaVideo-based doc - see how the Lotus Forms Turbo team is using flash-based demos and product-integrated help to provide all end user documentationJen HeinsHands-on with Info 2.0 - Tapping into the power of the community to boost technical contentInfo 2.0 is all about tapping into the collective knowledge of Lotus experts, both inside and outside of IBM. Explore our product wikis and hear about plans to transition all product documentation to them. See how we've used redwikis as a dynamic and collaborative approach to creating and maintaining in-depth, Redbook content. And check out the new look we're planning for the Lotus discussion forums using a new XPages-based design. We look forward to your feedback and suggestions.Craig LordanHands-on with Info 2.0 - Bringing rich media to learningVideos, tutorials, reference cards, product tours, and webinars are all in the mix of content deliverables that Lotus creates to help our customers quickly come up to speed on the latest features. Experience a product via a flash demo or video, learn from a tutorial or webinar, ask questions, and provide feedback. The Learning Plug-in for IBM Lotus Notes is a sidebar plug-in that is used to view and filter learning materials inside your IBM Lotus Notes 8 client.Sharyn Richard

Legal Disclaimer

IBM Corporation 2009. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBMs current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBMs sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.

IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.

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Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

If you reference Linux in your presentation, please mark the first use and include the following; otherwise delete:

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

All references to Renovations refer to a fictitious company and are used for illustration purposes only.

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Metric2009 Monthly Averages

Unique visitors22,108

Page hits364,560

Referrals99,061

New contributors92

New contributions (articles & comments)505

New articles104

New comments101