Looking Ahead – KnowledgeSpaceTony Hayes, Quality Assurance Manager

AgendaWhat is KnowledgeSpace?

What can I find there?

How can I find what I need?

Support Lifecycle

What’s next?

What is KnowledgeSpace?

KnowledgeSpace Is:• Keyword Searchable• Dynamic and Evolving• Knowledge Management system• Wiki page• https://clientspace.atlassian.net/wiki/

What can I find there?

• Issue Resolutions• Help and How to• Release Notes• Videos• FAQ

How can I find what I need?

• Search Functionality• Browse Articles• Label /Tag Heatmap• Related Articles

Support Lifecycle

KnowledgeSpace Search

Log Extranet Case

GeneratesArticle

Request

ArticleCreated

What’s next?

• More Base Documentation• More Admin Configuration stuff…• Best Practices• ClientSpace Quick-Hits• Application Integration