london market claims market … · sponsors exhibitors: docosoft is an innovative developer of...

London Market Claims

8 October 2019 | Fenchurch Street, London

Exhibitors:

Enabling and delivering claims transformation in the London market

Grace HansonGroup Claims DirectorHiscox

Sheel SawhneyGroup Head of ClaimsBrit Insurance

Alison MaxwellGroup Claims DirectorMunich Re

Tim CarterVice President ClaimsEverest Re

Hayley SpinkHead of Global OperationsLloyd’s of London

Jonathan ClarkGlobal Head of Business Solutions ClaimsSCOR

Fiona SperryHead of Complex ClaimsQBE

Keynote speaker Expert speakers include

Breakout sponsors:

Main sponsor: Legal sponsors:

Supporter:

200+Senior

Attendees

Bringing the entire claims value chain

together

30+Expert

Speakers

No press, no transcripts –just honest, open

discussion

11+InteractiveBreakouts

Peer learning& benchmarking

Overview

The London Market is at the threshold of transformational and structural change that will permanently impact market operations, claims and service.

At the same time as TOM Phase 2 - centred around claims modernisation - nears completion, and John Neal embarks on ‘The Future at Lloyd’s’ strategy, individual organisations are ramping up their digital capabilities to improve claims performance, client service and gain efficiencies.

This is a period of unprecedented change for the Lloyd’s and London markets. Myriad new challenges and opportunities are emerging, and those well positioned for the change ahead are about to take advantage. This year’s agenda focuses on HOW you respond to the strategic claims challenges ahead, drive innovation in claims, and develop the skills and capabilities to meet changing client expectations.

Topics for discussion include:

• Assessing the impact and likely success of ‘The Future at Lloyd’s’ strategy

• Leveraging technology to enable and improve your claims processes

• Delivering an exceptional claims service that meets clients expectations and new digital risks

• How you transform claims mindset & culture through innovation

www.London-Market-Claims.co.uk

London Market Claims in numbers

Programme


Leveraging claims to build brand, reputation and a claims culture for a digital age • Strategicpositionofclaimsandimpactofservice

onbrand

• Newapproachestofuture-proofreputation

• Capturingqualities,competenciesandculturetobuildtheclaimsworkforceoftomorrow

Grace HansonGroup Claims DirectorHiscox

The Insurance Network Gracechurch Report 2019KeytrendsandperspectivesfromacrossthevaluechainonthecurrentstatusofclaimsintheLondonMarket

• Globaltrends,includingconsolidationanddisintermediation

• Theconvergenceofdigital,innovationandclaimstransformation

• Thechangingnatureofrisksandclientexpectations

Ben BoltonFounder and Managing DirectorGracechurch Consulting

Improving claims performance to meet the changing risk environment and evolving client expectations • Whatistheclient’sviewofclaimsintheLondonmarket-andthecurrentdirectionoftravel?

• Areneedsbeingmet,andwhatreformsaremakingthebiggestdifference?

• Leveragingdatatomeasureperformanceandcustomersatisfaction

• CustomerserviceintheLondonmarketversuscustomerservicelevelsintheglobalinsurancemarketplace

Angus Watson Head of Claims Aon Risk Solutions

08.00 Registration, coffee and networking

09.00 Keynote presentations

Jonathan Clark Global Head of Business Solutions ClaimsSCOR

Simon White Head of Claims Apollo

Grace Hanson Group Claims DirectorHiscox

Ben Bolton Founder and Managing Director Gracechurch Consulting

10:45 Coffee and networking in the exhibition area

10.10 Panel discussion

Sponsoredby:

Sponsoredby:

Stream 1

Claims modernisation

Transforming claims and making it real • Whatarethecurrentbusinessprioritiesandtheimplicationsforclaims?

• Winningheartsandmindstogaintractionanddriveadoption

• Technologyandsupportrequirementsneededtoensureinternalsystemscanbeintegratedwithcentraldeliverables

Lee EllistonClaims DirectorLloyd’s Market Association

The opportunities and practical challenges of ‘The Future at London’ initiatives • Updateonscopeofprogrammeandtimings

• Thewiderstrategicquestionsbeingaddressedby‘TheFutureatLloyd’s’&theimplicationsforclaims

• Wherearethequickwinstobegained?

• Leveragingdigital,APIsandnewtechnologiestodeliverpositivechange


11:15 Delegates select one of the following three streams

Stream 3

Technology in claims

CASE STUDY: AI in claims settlement - bridging the gap between ambition and reality• SuccessfullyappliedAItoimproveoperationalefficiency&claimssettlementtimes

• Whataretheoperationalchallengesandpracticalitiesofimplementation?

• PreparingforthefutureofAIinspecialtyinsurance

Chris McGillUnderwriterAscot Underwriting

Stephen ChapmanClaims Manager, MarineAscot Underwriting

Achieving efficiencies in claims management with blockchain • WhatdoesblockchainmeanforclaimsmanagementintheLondonMarket?

• Benefitsthathavebeenrealisedfromautomation

• Lessonslearnedandtipsonlaunchingyourownblockchainpilot

Ghanshyam PatilDigital Lead - Blockchain and Product Manager AXA XL

Stream 2

Delivering exceptional claims service

CASE STUDY: Enacting customer centric claims transformation • Overcomingtheoperationschallengestoimprovecustomerserviceanddelivercustomerdrivenchange

• Howdoyouleveragetechnologytothebenefitofthecustomerwhilstachievingoperationalefficiencies?

• Howdoyoucreatetherightmindsettodeliveranexceptionalcustomerexperience?

David FinebergHead of Claims UKGenerali

Melissa BoyarsClaims Operations ManagerGenerali

Creating best in class customer service • Howdoyouengenderchangetocreateacustomerorientatedculture?

• Wheredoestechnologyfit,andwhatistherightbalancebetweenpeopleandtechtodeliverthebestcustomerservice?

• I’vegotanewpieceofcustomercentrictechnology–howdoImakeitwork?

Angus RogersHead of Claims OperationsCanopius

Q&A Q&A Q&A

Sponsoredby:Sponsoredby:

13:00 Lunch and networking in the exhibition area

Book your place todayEarly booking rate £299+VAT (expires 13th September)

Group Offer: Book 2 places and the 3rd comes free


Sponsoredby:

Panel 1

The Future at Lloyd’s

The role of claims in the ‘bold new strategy at Lloyd’s’

Thispanelwillfocusonthekeyopportunities,threatsandpracticalchallengesofimplementingthesixpillarsoftransformationinthemarket–andtheroleandimpactontraditionalclaimsprocesses.

Topics to be covered include:

• Howdoesclaimsfitinwiththeproposedsolutionsandhowwillthisprovideoutstandingservicetoclients?

• Expectedtiming,developmentandimplementationofsolutions

• IstheLloyd’sRiskExchangetheanswertodealingwithlesscomplexrisksandclaims?

• Theroleofclaimsin‘ASyndicate-in-a-Box’modeltodriveinnovation

• Nextgenerationclaimsservice–willtransparencyandautomationimprovethecustomerexperience?Howdowedeliveronthis?

Paul DavenportFinancial DirectorLloyd’s Market Association

Travis BowlesHead of Claims – Insurance InternationalAxis Capital

Hayley SpinkHead of Global OperationsLloyd’s of London

14:00 Delegates select one of the following three panels

Panel 3

Driving digital innovation in claims

Creating a coherent and innovative environment to transform claims

Thispanelwillexplorehowyouapproachthepeople,processandtechnologylegacychallengestocreateaninnovativeenvironment.


• Whichemergingtechnologies&innovationsshouldbeprioritised,andhowwilltheseimpacttraditionalclaimsprocesses?

• Characteristicsofsuccessfulinnovationprogrammes

• Claims’roleincreatingnewproductstomeetthechangingnatureofrisks

• Whatisstillstiflinginnovationandhowdoyouovercomethesechallenges?

Julian MillarHead of Speciality Claims Travelers

Luke SandersHead of InnovationNeon

Jamie GarrattHead of Digital Underwriting StrategyTalbot Underwriting

Panel 2

Claims workforce & culture

Overcoming the practical challenges to deliver a claims centric culture

Thispanelwilladdressthekeypracticalchallengesinsuccessfullydeliveringchangeandtransformingorganisationalculture.


• Wheredoesclaims‘sit’inthecultureoftheLondonmarketandwheredoesitneedtogetto?

• Whathavefirmsdoneandwhatarethebiggestchallenges?

• Overcomingthetalentgapsandrecruitmentissuestobuildtheskillandcapabilitiesneededinthefuture

• Achievingdiversityinclaimstofindnewsolutionstooldproblems

Tim CarterVice President ClaimsEverest Re

Alison MaxwellGroup Claims DirectorMunich Re

Andrew WalkerHead of Claims, Europe Berkshire Hathaway Specialty Insurance (BHSI)


15:00 Coffee and networking in the exhibition area

Sponsoredby:

Workshop 1

Delegated authority claims

Delivering an improved and consistent experience in delegated authority claims • Wherearewetoday–whataretheissuesandopportunities?

• Howdoweworktogethertoovercomethechallenges?

• Moredelegation=moreoversight?• Directionoftravel–wherenext?

Jonathan GormleyHead of Claims OperationsAEGIS London

15:20 Delegates select one of the following three workshops

Workshop 3

Improving claims operations

Realising operational efficiencies in claims• Decidingwhichtechnologytoolstoadoptandimplement

• Buildingclarityaroundendstateanddefinedpurposetoenablesuccessfuldelivery

• ChallengesofintroducingInsurTechtodelivervalueandbenefitforallstakeholders

• Honingprocesstothebenefitofthecustomer

Zena SandgroveHead of Operational ExcellenceLloyd’s of London

Workshop 2

Effective scenario planning

War games: effective scenario planning to meet emerging risks and claims• Whatarethenewandemergingrisksfacinginsuranceclaims?

• Planningandresourcingtoalleviateorreducetheserisks

• Whattechnology,noworinthefuture,mayassistwiththeserisks?

Warren HaydockClaims ManagerPool Re

Is the London Market an anachronism in the digital age?Futureproofing London’s position at the forefront of global insurance & claims handling

Inaneverchanging,digitallyenableworldnowisthetimeforLondontothrowofftheshacklesoftraditionalprocesses,technologyandsystemstoembracenewwaysofworking.However,deeplyengrainedtraditionalpracticesandcultureposesignificantchallengestothoseleadingthechargetoreformandmodernise.

• Whatdoestheworldofclaimslooklikein10yearsasAI,IoTandcomplexdigitalrisksdevelop?

• DoesRPAandmachinelearningspelltheendoftraditionalclaimsandunderwritingroles?

• Willpapereverbebannedoristhesolutiontogrowmoretrees?

• Cantheproposedmarkettransformationsreallymakeadifferencetotheefficiencyandclientexperiencechallenges?

Justin EmrichChief Information OfficerAtrium Underwriters


Colin MassonHead of First Party Complex ClaimsBeazley

Fiona SperryHead of Complex ClaimsQBE


“Another successful conference…I get to spend time with my peers from the market to discuss common issues and really get to the heart of them”Jonathan Clark, SCOR

16:30 Closing panel discussion

Sponsoredby:

Sponsors

Exhibitors:

DOCOsoftisaninnovativedeveloperoftechnologysolutionsfortheglobalinsuranceandfinancialservicesmarkets.Withover15years’experience,thecompany’spedigreeiswellestablishedintheUKandour

softwareiswidelyusedintheLondonInsurancemarket,whereweprovidehighly-effectiveClaims,DocumentManagementandconnectivitysolutions.ManyoftheleadingLondonMarketInsurancecompaniesrelyonDOCOsoftfortheirClaimsManagementandtheproductiscloselyintegratedintotheinfrastructurethatsupportstheLondonandinternationalinsurancemarket.DOCOsoftClaimssupportregulatorycompliancewithminimumclaimsstandards,helpsincreasethroughput,reducesduplicationofeffort,andsupportsfasterreportingallinacontrolledprocessframework.www.docosoft.com

Sequelarealeadinginsuranceandreinsurancesoftwarespecialistsdeliveringpowerful,reliablesolutionsacrossthemarketforover20years.Weareknownforourindustryexpertise,professionalism,andtrackrecordfordelivering

successfultransformationprogrammesontimeandonbudget.SequeliscommittedtobecomingacleartechnologychampionbasedonthestrongfoundationsofourEclipseUnderwriting&Brokingsolutions(whichprocessover£12billionofpremiumsannually),withnewinnovativeproductssuchasSequelClaimsandSequelImpact(forExposureManagement).Ourcustomersareunderwriters,brokersandMGAswithintheLloyd’s,companiesandinternationalinsurance/reinsurancesector.www.sequel.com

MISdrawsuponhardearnedmilitaryintelligenceexperiencetoprovidecuttingedge,holisticdatainsightsfromsatelliteimagery,IoT,groundsensorsanddroneimagerytotheinsurancemarket.Wedelivertimelygranularlevelanalysisviaaneasytousewebportal,toprovideavirtual

understandingofeventsontheground,delivering;Improvedexpenseratios;Reducedclaimslifecycle;Proactivecustomerservice;Efficientallocationofinternalresourceaswellasreducingrelianceonlossadjusters.WearetheformalimageryandremotesensingintelligenceprovidertoLloyd’sandtheLondonMarketsince2017,contractedbytheLloyd’sMarketAssociationClaimsCommittee.WearealsoanapprovedUKgovernmentGeospatialIntelligencevendor,andareproudtohaveworkedwidelywithNGOsandhumanitariancharities.www.mckenzieintelligence.co.uk

TIW’sLondonInsuranceMarketspecialiststaketheloadoffdesigning,refininganddeliveringClaimsback-officesystems,alongwithwidercompanyworkbenchfunctions,thatareintegrateddeeplyintoyoursystemsofrecord.TIWdeliveryoursolutioneitherasacompleteservicevialeading,industrystandard,workflowand

documentmanagementtechnologypartnersoraspuredesign,specificationandthird-partyprojectmanagementengagements.TIWcanmakesystemsavailableforafractionofthecostofbuildingyourself.www.tiwgroup.com

AtNetcallweunderstandtheproblemsfacedbytheclaimsmarket.Ourpurposeistoempowerorganisationstoconnectcustomerjourneysanddeliverexceptionalcustomerexperiencestogaincompetitiveadvantage.Ourflexible,can-doattitude

andpowerfulsolutionssimplifydigitaltransformationandhelpbusinessesachievetheirgoalsfasterandmoreefficiently.That’swhyourcustomersloveus.SowhatmakesNetcalldifferent?Easytouse,functional,smartlydesignedtech,whichlivesonourLow-codeplatformMATSandintegratedcustomerengagementplatform,Liberty.Discoverhowyoucandeliverfirst-classCXintheclaimsmarket–andstandoutfromthecrowd.www.netcall.com/blog/lmf-tintech-2019

Combiningbest-in-classbillreviewexpertisewiththeindustry’smostpowerfule-billingtechnology,Bottomline’sExpertBillReviewsolutionsareguaranteedtohelpyourorganizationreducecostsandincreaseefficiencies.Thesoftware

andservicesofferedbyourExpertBillReviewsolutionsrelievecustomersoftheburdenofmanagingthebillreviewprocessontheirown.Ourexpertteamoflawyers,auditors,andbillreviewspecialistshavedeepdomainexpertiseinthepropertyandcasualtyindustryandunderstandyourchallengestohelpyoucreatealegalspendmanagementprogramthatwillsignificantlyimproveyourcompany’sbottomline,maximizeproductivityandenhancevendorrelationships.www.bottomline.com/uk

Hawkinsisawell-establishedfirmofforensicscientistsandengineers,foundedover30yearsago.Wehave8UKofficesand3abroad,providinginternationalcover,withmorethan100highlyskilledinvestigators.Wecover

abroadrangeofengineeringdisciplines,andourclientsincludemostlyUKinsurers,lossadjustersandlegalprofessionals.Ourserviceisbothindependentandimpartial.Ourinvestigationsinclude:Acoustics;CivilEngineering;ContaminationAssessments;Cyber&Digital;EscapesofWater,FluidandGas;Fires&Explosions;Highways;Hydrology;Marine&Shipping;MechanicalEngineering;PersonalInjuries;Power&Energy;RailwayAccidents;andRoadTrafficCollisions. www.hawkins.biz


Legal sponsor:

Launchedinearly2019,WordleyPartnershipisacommerciallawfirmwithparticularexpertiseinallaspectsdisputeresolution,commercialproblemsolvingandinsurance/reinsurance(coverageanddefenceofinsureds).The

PartnershavemanyyearsofexperienceworkingonsomeofthemostcomplexandlargestdisputesacrosstheglobewhilstataninternationalfirmbasedintheCityofLondon.Withproventrackrecordstheyhaveconsolidatedthatexpertiseintotheirownfirm.Theyoftenadviseboardsanddirectorsonlegalliability,assetrecoveryandpreservationaswellasadvisingonstrategiestoresolvedisputesandlimitliability,bothworkinginthebackgroundandopenlyinarbitrationsandlitigation.Theirexpertiseextendstoprosecutingclaimswhererequiredandtheyhaveastrongtrackrecordofsuccess.Inadditiontodisputes,thefirmhasasignificantnoncontentiouscapability.

Lowis&GellenLLPrepresentindividualsandcorporateentitiesincomplexcommerciallitigation,insuranceandreinsurance,medical,professional,premises,generalandproductsliabilitylitigationandaviationlitigation.Thepartnershaveexperienceinstateandfederalappeals,complextortlitigation,domesticandcross-bordertransactions,sophisticatedcommercialrealestatedevelopmentandtransfersandcommerciallendingaswellasinallformsofdisputeresolution.Thefirmhasgrowntoover50lawyers,withofficesinChicago,Florida,LondonandArizona.WordleyPartnershipandLowis&Gellenhaveenteredintoacollaborationagreementandworkcloselywithoneanother,providingaseamless,transatlanticservicetotheirclients.www.lowis-gellen.com

Breakout sponsors: GuidewiredeliverstheindustryplatformthatPropertyandCasualty(P&C)insurersrelyupon

toadaptandsucceedinatimeofacceleratingchange.Weprovidethesoftware,services,andpartnerecosystemtoenableourcustomerstorun,differentiate,andgrowtheirbusiness.Weareprivilegedtoservemorethan350companiesin32countries.InsurancePlatform: GuidewireInsurancePlatformistheP&Cindustryplatformthatunifiessoftware,services,andpartnerecosystemtopowerourcustomers’business.InsurancePlatformprovidesthestandarduponwhichinsurerscanengagetheircustomers,optimizetheiroperations,drivesmartdecisions,andinnovatequickly.www.guidewire.com

AdventInsuranceManagementisaLloyd’sandLondonMarketspecialist

providingarangeofConsulting,TechnologyandServiceofferings.Ourfocusisinsupportingmodernisationandtransformationwithinnovative,practicalandcost-effectivesolutionstothechallengesfacingthemarket.WeareMarketpractitionerswithadeepunderstandingofMarketprocessesandcompliancewhichenablesustogettogripswithrequirements,identifyissuesanddevelopandimplementsolutionsquickly.Thisexpertiseandexperience,combinedwithourvisionforaclaimsmodelfitforthemodernageandourpowerful,rapiddevelopmenttechnologyenablesfaster,lowercost,robustsolutionsforourclients.https://advent.claims

UiPathisleadingthe‘automationfirst’erachampioningonerobotforeveryperson,deliveringfreeandopentrainingandcollaborationandenablingrobotstolearn

newskillsthroughAIandmachinelearning.Ledbyacommitmenttobringdigitaleraskillstomorethanamillionpeople,thecompany’senterpriseRoboticProcessAutomation(RPA)platformhasalreadyautomatedmillionsofrepetitive,mind-numbingtasksforbusinessandgovernmentorganizationsallovertheworld,improvingproductivity,customerexperienceandemployeejobsatisfaction.www.uipath.com

SollersConsultingisaninternationalbusinessadvisoryandsoftwareimplementationspecialistsupportingthefinancialindustryinbusinesstransformations.SollersConsultingTeamshavesupportedover70financialgroupsinenhancingtheirdigitalcapabilities.AmongthecompaniespartneringwithSollersConsultingareAllianz,Axa,LV=,BNPParibasCardif,Basler,Generali,Zurich,SantanderConsumerBank,INGandmanymore.SollersConsultingspecialisesinITsystems,helpinginsurers,banksandleasingcompaniestotransformandadapttonewtechnologies.ThecompanyoffersRIFE,adigitalplatformdesignedfortheneedsoftheinsurance

industry.SollersConsultingcooperateswithmorethan15technologyproviderssuchasGuidewireSoftware,TIATechnology,Fadata,Oracle,AWSorMicrosoft.About600businessandITspecialistsfromWarsaw,Lublin,Poznan,Cologne,TokyoandCopenhagenarehelpingfinancialinstitutionsinGermany,GreatBritain,Poland,Scandinaviaandmanyothercountriestoreapthebenefitsofdigitalisation.www.sollers.eu

Main sponsor:

Book your place today

Early booking rate£299+VAT(expires 13th September - full rate £499 + VAT)Please note only industry practitioners* can register at this rate.

Group Offer:Book2placesandthe3rdcomesfree

MembersattendforFREEBecome an annual premium member for just £799 + VAT and attend all the conferences and events for free.

*Actively working for an insurer, broker or loss/claims adjuster. Check the website for supplier rate prices.

For sponsorship and exhibition enquiries please call Phil Middleton on 020 7631 0034 or email [email protected]

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Email: [email protected]

020 7079 0270Onreceiptofyourregistrationwewillsendyouanemailconfirmation.PaymentcanbemadebyBACSorweaccept:

Closerto8thOctoberwewillsendthroughamap&directionstothevenue

How to register

The Insurance Network is administered by Middleton Burgess Limited, Springfield House, Maidstone, Kent, ME14 2LP. Company Number; 05250150 VAT registration number: 848636973


Early booking rate

£299 + VAT (full rate

£499+VAT)

london market claims market … · sponsors exhibitors: docosoft is an innovative developer of...

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