LogicBloxOrganizing Telecom Business Knowledge

Presented by

ConfluentMinds Solutions Pvt Ltd

Enterprise Architecture Issues related to Business Knowledge Existing Methodologies Our Solution – LogicBlox Benefits Competition ROI Implementation Methodology Hardware and Software requirements

Agenda

Enterprise Architecture

Enterprise Architecture

1. Business Architecture 2. Applications Architecture 3. Data Architecture 4. Technology Architecture

As per TOGAF, There are four types of architecture that are commonly accepted as subsets of an overall Enterprise Architecture

Telecom Business Architecture as per TMF

•eTOM Business Process Framework•The Top Level CEO view consisting of process groups

The Operations Process Group under

Top Level

The CRM Process Group under

Operations Process Group

Top Level Process Group

Selling Process Group

The Selling Process group under CRM

The Sales Negotiation is a process under Selling

Process group

Sales Negotiation Process

Business Processes

A business process is a collection of activities or

tasks that produce a service

It often can be visualized with a flowchart as a sequence of activities

You can group few business processes logically together.

These groups can contain other

business groups.

Issues related to Business Knowledge

• Resignation• Request for Replacement• Recruitment Process• Knowledge Transfer Sessions• Understanding the Biz Environment• Carrying out desired activities efficiently

Attritions are inevitable.

The Human Resource Facts

Existing Methodologies

• Paper Documents• Electronic Format but not stored centrally• Document Management System with

Central storage and Access but1. Unclear sequence of Documents shown2. Unclear Document dependencies 3. People struggling to find and fetch the

nitty gritties

Document Management System

Paper Document Folders

Existing Knowledge Management Systems

The Problem Statement

The Problem Statement

Knowledge Acquisition

Knowledge Storage

Knowledge Comprehension

Knowledge Drill Down

Knowledge Exploration

KM WoesKM Woes

Our Solution - LogicBlox

The LogicBlox Solution

Auto creation of Process Group Diagrams

Pictorial presentation of Bottom level Process

with Task detailsDrill down or drill up the Process Groups

Hierarchical depiction of Process Groups from Top

Centralized Knowledge Base

LogicBlox

LogicBlox enabled Enterprise Architecture

Navigate

Click on the Top level Process group of the Business Architecture to see the process groups under it as a Diagram.

Drill Down

Click on the Operations Process Group which shows the groups under it

Drill Down further

Click on the CRM Process Group which shows various process groups under it

Drill Down the Process Group

Click on the Selling Process group which shows the PROCESSES under it

The Business Process Tree depicts all the Processes

applicable to the Organization and clicking on any node shows the Process or Process group as a

Flow diagram.

Click on the Sales Negotiation process which shows the ACTIVTIES it consists of, as a Flow chart.

Drill Down the Process

BGDH Generator™(Business Group Diagram and Hierarchy)

Business Process Group hierarchy

A Sample Business Process Group “OD Sourcing” hierarchy is shown here

Leaf levels representBusiness Process Flow

Non-Leaf levels representBusiness Process Groups

Auto created Process Group Structure

LogicBlox created Flow Diagrams of Business process groups as per the data in excel sheet.

LogicBlox Enabled Business Process Knowledge Base

Focus the OD Sourcing Process Group in Business Architecture and click on OD Sourcing

Quality Assurance Process Goup

Pre-Shipment Inspection Process Flow

Quality Assurance Process Group

Pre Shipment Inspection

Process Flow

Benefits using LogicBlox

The LogicBlox Value proposition

Properly linked process and sub-processes thus allowing to drill down and up thru’ the process flow hierarchy.

•Depiction of processes in flow chart form which enables easy visualization.•Permanent storage of knowledge at a single, centrally accessible point.

Faster Knowledge Transition of Business process flows.Easily multi tasking the Team

LogicBloxLogicBlox

LogicBlox has the following benefits.. Faster Knowledge Transition Easily multi tasking the Team No more Critical resource dependency Smoother Resource management Faster Business Process Re-engineering

LogicBlox Benefits

Competition

Sl Feature Analysis LogicBlox Share Point

1 Uploading Business Process documents by Team Members Yes Yes

2 Approval mechanism to validate the content Yes Yes

3 Storing and Sharing it centrally. Yes Yes

4Ability to know the Start and End processes with guided

Navigation Yes No

5 Ability to drill down or up from any level. Yes No

6 Ability to comprehend a Process with visual flow charts Yes No

7 Ability to link to Document repositories Yes No

6 Secured or Global access to Content Yes Yes

7 Search Ability to find a specific process flow Yes No

Competitive Analysis

ROI Calculations

1. Attrition

2. Team Shuffling

3. Multi-Tasking

4. Major Enhancements

5. BPR6. Quick Reference during Support

7. Stringent SLA Norms

1. Average 12%

2. Once in 2 years

3. 1 new module in a year

4. Once in a year

5. Once in 2-3 years

6. Once in a month

7. 1 hour response time

ROI Calculation

When How

Implementation Methodology

Implementation Cycle

AnalysisAnalysis Schedule and Schedule and Effort EstimationEffort Estimation

Development Development and and DeploymentDeployment

MaintenaMaintenancence

Software Requirements

Software Requirements

Oracle 10g Internet Application Server Oracle database A flowcharting tool to edit and create flows

e.g. MS-Visio, MS-Excel A reverse engineering tool to convert code to

flow automatically viz: ‘code visual to flow chart’, ‘visustin’ (optional)

ThanksFor Queries and Suggestions please revert back.

LogicBloxOrganizing Knowledge

ConfluentMinds Solutions Pvt LtdEmail :confluentminds@vsnl.net

URL: www.confluentminds.com