LogicaLive – sosiaalinen media liiketoiminnan tukena

Logica Marraskuu 2011

© Logica 2011. All rights reserved

Background• Changing consumer behaviour• Expensive & delayed IT-projects• Skills supply• Synchronizations with other projects

Trends• Outsourcing• Procurement shift from IT to Business • Cloud / SaaS

No. 2

Background & Trends

LogicaLive

AGE 651960

AGE 65 2020

The future's notwhat IT used to be

No. 4© Logica 2011. All rights reserved

•LogicaLive Services

LogicaLive Services are delivered as a private cloud offerings with the security of an internal IT-supplier but with the ease of a public cloud offering

Benefits with LogicaLive services:• - Built on innovative software from IBM• - Fast and easy setup for instant use • - No initial investment• - No IT-projects• - No license costs• - Low risk• - Pay per use• - Pay by increased business value

No. 5© Logica 2011. All rights reserved

•LogicaLive Connections

Example: LogicaLive Connections consist of three parts

Corporate Directory Plus• Easy access to all employees in the company• Find personal information• Search by keywords or by using tagclouds• Tag yourself and others• Find out what you peers know• Build networks• Subscribe to corporate information

Collaboration On Demand• Blogs• Wikis• File Sharing• Bookmark sharing• Communities• Activities

User training / workshops*• Inspirational and best practice workshops to drive business value

Profiles Homepage

CommunitiesBlogs

Bookmarks Activities

Wikis Files

* Price is not included in base service. Ordered separately

No. 6© Logica 2011. All rights reserved

”WYSIWYG” approach

• Selected platforms (SW,HW, DB,OS, 3rd party)

• Demo-environments

• Pre-packages Add-on services

• Custom add-on services

Speed

LogicaLive

No. 7© Logica 2011. All rights reserved

Avoid the unknown• SLAs / KPIs

• Service descriptions

• All inclusive

• Solution Lifecycle management

How?• Full undertaking

• Global SaaS Delivery Centers

• Local supplier with global reach

• Close cooperation with IBM

Risk

LogicaLive

No. 8© Logica 2011. All rights reserved

Cloud based price model• Pay per User/Month/Tick

• On Demand

• No investments

• Add-on packages

• No surprises!

Cost

LogicaLive

No. 9© Logica 2011. All rights reserved LogicaLive

No. 9

•Pricemodel - On Demand LogicaLive Connections

20 April 2023 LogicaLive Connections

The pricing is built on a combination of the two services• Corporate Directory Plus• Collaboration On Demand

Corporate Directory Plus is based on a low fixed price for all corporate employees registered in the directory

Collaboration On Demand is based on usage during each month and varies over the year. A user (author) is charged only for the month he/she is active.

Minimum number of users for Collaboration On Demand is 1000

Each user in the Corporate Directory has access to 100 Mb of disk space

No. 10© Logica 2011. All rights reserved

LogicaLive costs compared to traditional

LogicaLive

Traditional project

Traditional growth of Business Value

LogicaLive cost model

Growth of Business Value with LogicaLive

© Logica 2011. All rights reserved No. 11

LogicaLive – Service overview

LogicaLive

•Internal and external governance

•Service Level Management•Service Delivery Management•Financial Management•Continuous Service Improvement

•Contract negotiations, reviews and updates.

• Business Workshops*•End user Training*•Helpdesk Training*

•Single point of contact for incidents & problems

•Change*•Integrations*•New development*

•Provide all necessary environments for production

•Network communication, Internal and external

•Environments•Security•Storage•Backup

*Ordered separately. Not included in price

•Software upgrades to keep the service up-to-date

•End to end responsibility

No. 12© Logica 2011. All rights reserved

LogicaLive Service organisation

LogicaLive

Customer end-usersCustomer Helpdesk

2:nd line

3:rd line

Core Services Additional Services

Log

ica S

erv

ice M

an

ag

em

en

t Logica Delivery Team – LogicaLive

Global Delivery

SPOC-Logica Service Desk

Software & HW Suppliers

Application Management Infrastructure Management

Change Management OfficeIncident & Problem Management

Customer Governance

Internal ITIL processes

No. 13© Logica 2011. All rights reserved

LogicaLive Delivery model

LogicaLive

• The LogicaLive services are delivered as SaaS solutions

• The LogicaLive services are hosted in a private cloud at Logicas secure and clustered high availability datacenters in Sweden

• Each customer runs a separated instance of the service in a dedicated network.

• LogicaLive can be configured as • reachable over the internet (SSL) or • reachable directly from the internal network via secure connection (VPN)

•Logica has decades of experience in hosting applications and infrastructure for our customers and we continuously work with service improvement and security.

• Logica is ISO 27001 certified and undergoes yearly audits.

© Logica 2011. All rights reserved

Our Presence - Europe

• Our widespread presence means we have the capability to sell and deliver where our clients work and live

• Speaking the same language gives us strong client and cultural intimacy

• Combining these skills with blended delivery is a platform to deliver services in the most efficient way to our clients

21 5,400

70

9,600

13 5,500

23 8,900

26 1,900

Nordics

France

Portugal

Germany

Benelux

UK

7 900

CEE

2008

No. 14