local directgov programme connecting local services to directgov

Local Directgov Programme

LocalDirectgov ProgrammeConnecting local services to Directgov


Research shows that citizens want:

• Government services that are easier to understand

• Convenient, time-saving interaction with Government

• Awareness of the different services offered

• Secure and reliable environment to transact

• A choice of channels to find the information they want


Vision statement:

“Improve accessibility to public services via the internet by bringing together

Directgov and LA online services into a single offering.”


Key benefits:

• Increase traffic/ cross sell of central and local government services = efficiency savings though offering cost and time savings

• Opportunity to extend the reach of online public services

• Increased citizen awareness of government activity/policy

• Through better information and tools, enable citizens to engage with different tiers of government

• Help simplify government for citizens


Summary of programme:

6

• Key services: The Local Directgov programme will enable citizens to directly access key local authority services through the Directgov website

• Partnership: Directgov, in partnership with Local Authorities, is the main access point for all central and local government information

• Increase Take Up: Local Directgov is designed to help increase citizen take-up of online public services


WS1: Connecting Directgov to Local Authority websites:

• Developing technology to connect seamlessly from Directgov to Local Authority websites to provide citizens with quick and easy access to all public services

• Develop and implement a national standard for information sharing between Local Authorities


WS2: Neighbourhood and Parish Councils: • Adding Parish and Neighbourhood tools into the ENCORE community e-publish CMS (open source)

- Enable local communities to debate and raise local issues

- Community voice and online presence

- Presence on Directgov = visibility


WS3: Home and Community Franchise Team:

• Co-ordinating and developing appropriate articles across all Directgov topic areas, to support the work to connect Directgov to Local Authority websites

• Leading policy discussion to incorporate community, parish and neighbourhoods into Directgov

• Co-ordinating stakeholder, marketing and communications strategies across the programme


Timetable

• Summer - Procurement and development

• Autumn - Pilots

• December - go live

• March – full roll out

April – party!


Any questionsthank youLocal

Directgov ProgrammeConnecting local services to Directgov

www.localegov.gov.uk/localdirectgov

local directgov programme connecting local services to directgov

Documents