living labs added value: from outputs to outcomes jesse marsh

Living Labs Added Value: from Outputs to Outcomes Mechelen, May 23°, 2012 1

Living Labs, Smart Cities, and Future Internet: the Way Forward Parallel session

Living Labs, Smart Cities and Future Internet: the Way Forward

Living Labs Added Value: from Outputs to Outcomes

Jesse Marsh Atelier Studio Associato

[email protected]



Definitions

Outputs Results Outcomes



Definitions

OUTPUTS things

Products Services

...

RESULTS direct impacts Performance

Efficiency ...

OUTCOMES purpose

Relevance Effectiveness

...



Approaches •  Innovation

SOCIAL TECHNICAL




•  Living Labs SOCIAL TECHNICAL

COMMUNITY PRODUCT




•  Living Labs

•  Smart Cities

SOCIAL TECHNICAL

COMMUNITY PRODUCT

NEIGHBOURHOODS INFRASTRUCTURES




•  Living Labs

•  Smart Cities

•  Future Internet

SOCIAL TECHNICAL

COMMUNITY PRODUCT

NEIGHBOURHOODS INFRASTRUCTURES

SOCIETAL STRUCTURES

NETWORK SERVICES



PPPP Stakeholders

People

Private

Public



Stakeholder values

Stakeholder

Values

Public Development, progress, prosperity, equity

Private Innovation, profit, growth, employment

People Participation, engagement, satisfaction, behavioural change



Stakeholder goals

Stakeholder

Technical innovation

Social innovation

Public Cost-effective service delivery

Stewardship of the public interest

Private Market and business opportunities

Strategic positioning for shared value

People Fulfillment of livelihood and lifestyle needs

Aspirations of community belonging



Criteria of success

Stakeholder

Technical innovation

Social innovation

Public Value for money

Political consensus

Private Profitability, Market Share, ROI

Long-term survival, Brand loyalty

People Satisfaction of perceived needs

Outlook towards the future



Assessment indicators •  Competitive benchmarking

Standard indicators with absolute targets Allows to measure outputs as progress towards policy goals

Inhibits transfer of best practice by penalising specificities

•  Comparative benchmarking Locally defined indicators with delta targets

Promotes reciprocal learning by valorising differences

Provides qualitative input to outcome-based policy goals



KPIs Smart City dimensions

Competitive scoreboard examples

Collaborative scoreboard examples

Smart economy

Productivity Graduates emigrating

Smart people

Level of qualification

Litter on streets

Smart environment

Pollution Forest fires

Smart governance

Participation in decision-making

Corruption

Smart mobility

Sustainable transport systems

Time to get to work

Smart living

Individual safety People using public parks



Reciprocal Learning

Conditions

Ethical dimension

Operational dimension

Constants (required for dialogue)

Goals Long-term vision for sustainability

Actors Balance of commitments

Variables (determinants for adaptation)

Setting Culture, norms, geography...

Means Infrastructure, funding, etc.



Best practice examples •  Suuntaamo / New Factory

Esa Ala-Uotila

•  Espaitec Living Lab Juan A. Bertolin

•  Gaia, Bird LL Jokin Garatea

•  Lutako - JAMK Juha Ruuska

•  Joanne Dobson, Chair Coventry Living Lab

living labs added value: from outputs to outcomes jesse marsh

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