listening - understanding the most difficult skill
TRANSCRIPT
Listening Understanding the Most Difficult Skill
Understanding Listening SkillsIntroduction
• For decades, there are complaints about people lacking of listening skills.
• Even though listening is the communication skill we use most frequently, it is also the skill in which we’ve had the least training.
Understanding Listening SkillsIntroduction
• Unfortunately, many experts say that a person only remembers a fraction of what is said to them.
• And studies also confirm that most of us are poor and inefficient listeners.
Understanding Listening SkillsBarriers to Effective Listening
• Listening barriers may be:– Psychological:
• the listener's emotions.
– Physical:• noise and visual distraction.
Understanding Listening SkillsBarrier 01 – Low Concentration
• Low concentration can be the result of:– Psychological situation:
• lack of interest in the subject material, stress or personal bias.
– Physical situations: • such as visual distractions,
physical discomfort, inadequate volume.
Understanding Listening SkillsBarrier 02 - Trying too hard
• Listeners need to be able to prioritize the information they receive in order to pick out what is most important.
• Often, the information that the audience needs to know is delivered along with information that is less pertinent or even not relevant at all.
• When listeners give equal weight to everything they hear, it makes it difficult to organize and retain the information they need.
Understanding Listening SkillsBarrier 03 - Jumping ahead
• When listening to a speaker's message, it is common to sometimes overlook aspects of the conversation before all of the information is presented.
• It tends to cause listeners to enter the conversation before the speaker finishes her message and, as a result, form opinions without first obtaining all pertinent information.
Understanding Listening SkillsBarrier 04 - Focusing on style, not substance
• When listening to a speaker, we can get distracted by other elements than the message that has been transmitted.
• A different approach or the style that the speaker communicates can draw the listener's attention away from the real information, affecting his opinion unfairly.
Understanding Listening SkillsBarrier 05 - Cultural Differences
• Cultural differences (including speakers' accents, vocabulary, and misunderstandings) can also obstruct the listening process.
• To avoid this obstruction, listeners should make a point of being aware of potential cultural differences in advance.
Understanding Listening SkillsConclusion
• Don’t expect to become a good listener overnight since it demands time, patience, concentration and hard work.
• This means we need to make a real effort to listen carefully and concentrate more of our mental capacity on the listening act.
• So think of listening as a skill that must be mastered.
• Learn to be where the conversation is, concentrating on every second of it.
• The following are referenced in this presentation:
– Dr. Carol Kinsey Goman http://www.workcabin.ca/articles/hr-articles/why-listening-so-difficult/
– Bob Weinstein http://www.reliableplant.com/Read/25082/Why-listening-is-so-difficult
– Mike Shoultz http://www.digitalsparkmarketing.com/creative-marketing/effective-listening-skills-2/
– Information Listening http://en.wikipedia.org/wiki/Informational_listening
Understanding Listening SkillsOur References
Understanding Listening SkillsBusiness Contact
Feel free to send us an e-mail.
Our Website: www.licoreis.com
Our E-mail:[email protected]
Linkedin: Roberto de Paula Lico JúniorSkype: roberto.lico