listening skills study skills for computing and multimedia
TRANSCRIPT
Listening SkillsStudy Skills for Computing and Multimedia
A Thought
“When I Speak I only Repeat what I already know,but when I LISTEN, I LEARN MORE”
- Dalai Lama
Agendas
0What is listening?0Difference Between Listening and Hearing0Why Do we Listen?0Why Don’t we Listen?0Do’s and Don’t of Listening0Active Listening Traits0Attributes of a Good Listener0Attributes of a Bad Listener
What is listening?
0Ability to identify and understand what others are saying or expressing.
0 Involved understanding speaker’s accent or pronunciation
0Understanding the speaker’s grammar and vocabulary
0To grasp the meaning of the spoken works0Doing all of the above things at the same time
Differences between Listening and Hearing
Differences between Listening and Hearing (cont.)0You hear with your ear and Listen with your heart0Listening is hearing with a purpose0Hearing is physical and listening is emotional0Listening is absorption of meaning through hearing
Why do we Listen?
0 Learn new things0 Getting Feedback0 Take part on other’s story0 Hear experiences and opinions0 Learning to lead0 Broaden your horizon0 Create Relationship0 Respect other’s value
Why don’t we Listen?
We Think:0Listening is not our problem0Hearing and listening are the
same0Good readers are good listeners0Smarter people are better
listeners0Listening improves with age0Listening skills are difficult to
learn
Do’s and Don’ts of Listening(Barriers of Listening)
DO’S
0 Give the person your full attention.
0 Tell that person that you care and are glad that s/he is talking with you.
0 Share your concern for the person’s safety.
0 Help the person feel more safe and in control.
0 Encourage the person to talk about her/his feeling.
0 Validate the person’s feelings.
0 Repeat back in your own worked what you heard the person say.
0 Ask helpful questions
DON’TS
0 Do not interrupt.
0 Do not judge before you finish listening.
0 Do not say the person’s feelings or actions are unimportant, overreacting or wrong.
0 Do not tell the person what to do.
0 Do not try to solve the person’s problems.
0 Do not provoke guilt about how the person’s family and friends might feel.
0 Do not offer false hope.
The Process of Listening
ReceivingAttending
UnderstandingResponding
Remembering
Active Listening Traits
0 OBSERVE0 Pay attention and behave well
0 FOCUS0 Avoid all other things while you listen
0 ACKNOWLEDGE0 Understand what you hear even if you do not agree with it
0 RESPECT0 Let the speaker finish before you raise questions
Attributes of a Good Listener
0Concentration0Attention0Eye Contact0Receptive Body Language0Understanding Communication symbols0Setting an objective of listening0Paraphrasing0Questioning an Clarifying
Attributes of a Bad Listener
0Finding fault with the speaker0Distraction or Fake Attention0Listening to the easy material0Daydreaming0Disinterested body language0Forcing your ideas0 Interrupting the speaker0Not responding to the speaker’s requests0 Intentionally putting the speaker down
Improving Listening Skills
0Minimize both internal and external distractions0Adjust your listening to the situation0So that your listening through your non-verbal
communication0Determine the most important points and develop a
method to remember them0Demonstrate empathy(understanding) and not
sympathy0Note down what your listen