listening skills bite – sized workshop >. do you ever....... scan emails during a phone call?...
TRANSCRIPT
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Listening SkillsBite – Sized Workshop
<<Trainer Name>>
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Do You Ever.......Do You Ever.......Scan emails during a phone call?Switch off from tedious, boring
conversations?Eavesdrop on other conversations when
listening to someone?Forget people’s names after you have
been introduced to them?Ask people to repeat what they have said
because you weren’t listening earlier?
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Active ListeningActive Listening
Appropriate listening noisesTaking notesSummarise & confirmListening beyond the words - tone and
emotionsAsking appropriate questionsConcentrate on themMirroring their wordsSincerely empathising