Listening: Accurate Receiving

Chapter 6Person to Person

Hearing refers only to the physical ability of your ears to pick up

sound waves.

Listening is a four-step process of

sensing, interpreting, examining and

responding.

Listening process

1. Sensing (hearing) what was said.

Listening process

2. Interpreting what was meant.

Listening process

3. Examining the statement.

Listening process

4. Responding to it appropriately.

Your responses serve as feedback to the sender. Based on

the feedback, the sender may continue, change, or stop the

message.

Listening is the first communication skill

people learn.

Purposes of Interpersonal Listening

“Interpersonal” means between people.

Purposes of Interpersonal Listening

•To understand

Purposes of Interpersonal Listening

•To understand•To provide support

Purposes of Interpersonal Listening

•To understand•To provide support•To analyze

Barriers to Listening

•External distractions

Barriers to Listening

•External distractions•Internal distractions

Barriers to Listening

•External distractions•Internal distractions•Your desire to talk

Barriers to Listening

•External distractions•Internal distractions•Your desire to talk•Personal biases

Barriers to Listening

•External distractions•Internal distractions•Your desire to talk•Personal biases•Conflicting demands

Active Listening

Active Listening

•Stay tuned in

Active Listening

•Stay tuned in•Read nonverbals

Active Listening

•Stay tuned in•Read nonverbals•Get prepared

Active Listening

•Stayed tuned•Read nonverbals•Get prepared•Avoid distractions

Active Listening

•Stay tuned in•Read nonverbals•Get prepared•Avoid distractions•Apply ideas to yourself

Active Listening

•Stay tuned in•Read nonverbals•Get prepared•Avoid distractions•Apply ideas to yourself•Check out what is being heard

Paraphrasing: replacing a person’s message in your own terms

Paraphrasing may be used to check your understanding of the intended message.

Active Listening

•Stay tuned in•Read nonverbals•Get prepared•Avoid distractions•Apply ideas to yourself•Check out what is being heard•Know your effect on the sender