Lightning Connect May 14th 2015 | Everywhere

Gavin F. Guinane Master Enterprise Architect e:gguinane@salesforce.com

Ian Waters Product Management iwaters@salesforce.com

Agenda

▪  Lightning Connect – an introduction (15 mins) ▪  Demonstration using SAP endpoint (20 mins)

–  IT view –  End user view

▪  Roadmap (10 mins) ▪  Q&A (10 mins)

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter ended July 31, 2011. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Salesforce Integration Patterns

§ Salesforce.com supports variety of integration patterns including Process, Data and UI integration

§ Integration can be done with Salesforce platform capabilities and through solutions from integration partners

§ Salesforce Platform has proven integration with every major enterprise system

Our Customers want MORE!

1.  I want to use my own information systems such as SAP, JD Edwards, Oracle to store data for my business functions

2.  I want to use Salesforce.com for customer engagement and collaboration, and have access to my own data at the same time

3.  I do not want to copy data stored in their enterprise information systems into Salesforce.com.

Ø  Data will become stale once copied Ø  Synchronization overhead and complexity Ø  Data storage cost Ø  Data residency concerns

Introducing Lightning Connect!

•  Data access is on-demand / real-time •  Data access is by reference •  Data is formatted into Salesforce objects •  Supports open-standard data access protocol

Salesforce1 Lightning Connect is a data federation solution

HTTPS Request

HTTPS Response Data

Sources

Lightning Connect Data Virtualization

Object UI Apex VF

Page SOQL SOSL Report Analytics API

Salesforce.com Environment

Salesforce Objects

Benefits of Lightning Connect

▪  Access your back office data with point-and-click simplicity from anywhere on any device

▪  Reduce development time and complexity ▪  Collaborate on external data through SF Chatter ▪  Simplify integration without data duplication ▪  Treat external data like it’s in Salesforce –related lists, lookups ▪  Make your external on-premise data mobile ▪  Mitigates security and data residency concerns

Lightning Connect Demo

External Objects work very much like Custom Objects!

✓  Tabs, List Views, Detail Pages ✓  Chatter Feeds ✓  Available on Salesforce1 Mobile Platform ✓  Federated Search ✓  Basic Authentication and OAuth 2.0 support ✓  REST/SOAP API access ✓  SOQL and SOSL queries from Apex or API ✓  Visualforce pages with standard or custom controllers

What External Data Sources are Supported?

Any Data Sources that can publish data in Open Data (OData) 2.0 protocol

▪  Commercial Packages –  SAP Netweaver Gateway

–  Microsoft SQL Server, Dynamics CRM/NAV, Azure Table Services

–  IBM Websphere exTreme Scale

–  Heroku Connect External Objects

▪  DIY Data Producer –  .Net WCF Data Services, Java (Apache Olingo, odata4j), NodeJS

▪  Many more via partners –  Dell Boomi, Informatica, Jitterbit, MuleSoft, Progressive, SoftwareAG

Lightning Connect Roadmap

▪  Pilot in 194 / Spring ‘15, GA in 196 / Summer ‘15* –  Read/write capability

–  Real-time cross-org access

–  Apex Connector library to develop custom connectors

▪ OData 4.0 – Support for triggers

▪ Custom Reports for External Objects

* Safe Harbor!

Thank You! Questions?