library discovery: past, present and some futures
DESCRIPTION
http://www.oclc.org/research/presentations.html Presented by Lorcan Dempsey at NISO Virtual Conference: Web-Scale Discovery Services: Transforming Access to Library Resources, 20 November 2013. http://www.niso.org/news/events/2013/virtual/discoveryTRANSCRIPT
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past, present and some futures@LorcanD
Lorcan Dempsey
20 November 2013
NISO Virtual Conference: Web-Scale Discovery Services: Transforming Access to Library Resources
Library discovery:
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Scope
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Pretty general
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Past: Some driversPresent: Some responsesFuture: Some directions
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Drivers 1
The user environment
The example of visitors and residents
Lynn Silipigni Connaway, David White, Donna Lanclos, and Erin Hood. 2013. Meeting the Needs of Digital Visitors and Residents: Developing Engagement with Institutional Services Educause Annual Conference, 15-18 October 2013, Anaheim, California (USA).http://www.oclc.org/content/dam/research/activities/vandr/presentations/meeting-the-needs-of-digital-visitors-educause-2013.pptx Lynn Silipigni Connaway, Donna Lanclos, and Erin Hood. 2013. "I Find Google a Lot Easier Than Going To the Library Website." Imagine Ways to Innovate and Inspire Students to Use the Academic Library. ACRL 2013: Imagine, Innovate, Inspire, 10-13 April 2013, Indianapolis, Indiana (USA).http://www.oclc.org/content/dam/research/activities/vandr/presentations/acrl-vandr2013.pptx
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Convenient Doesn’t Always Mean Simple
“It’s convenience. It’s the immediacy of it.” (UKF3, Experiencing, Male, Age 52, Artist & Technical Support)
Image: http://www.flickr.com/photos/dubpics/8685963533/
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“...Google doesn’t judge you.”
(UKF3, Male, Age 52)
Image: http://www.flickr.com/photos/cubmundo/6184306158/
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Academia Isn’t (Always) Learning
“And so like my parents will always go, ‘Well look it up in a book, go to the library.’ And I’ll go, ‘Well there’s the internet just there.’” (UKU5, Emerging, Female, Age 19, Chemistry)
Image: http://www.flickr.com/photos/22326055@N06/6732616879/
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“I just type it into Google and see what comes up.” (UKS2)
“It’s like a taboo I guess with all teachers, they just all say – you know,
when they explain the paper they always say, “Don’t use Wikipedia.” (USU7, Female,
Age 19)
Learning Black Market
Image: http://wp.me/pLtlj-fH
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Then: Resources were scarce and time was abundant
Now: Resources are abundant and time is scarce
Convenience is an important value.
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Drivers 2:The service environment
“How can building a website be so difficult?”
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Until recently …..
… library websites were providing a very thin layer of integration over two sets of heterogeneous resources, ….
…which map more to legacy technical and business issues than to user behaviours.
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1. Systems
Catalog/ILS
Repository
Metasearch
A-Z lists
2. Databases
Legacy database boundaries map more to historically evolved publisher configurations and business decisions than to user needs or behaviors.
Resolver
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Full text publishers
A&I publishers
Aggregators
Discovery layerproviders
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Driver 3:The network environment
Stuck in the middle
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Webscale: operating at the scale of the web. We have seen many service providers emerge in recent years which operate at webscale. Facebook, Amazon, Expedia, Etsy.
They concentrate capacity in platforms whose benefits can be broadly shared. The platform supports the aggregation of data and infrastructure at scale.
Additionally, many of these services build strong communities - networks of participants who communicate, share, or trade on the platform.
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Webscale and personal go together.
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Webscale and personal go together.
The institution is the squeezed middle?
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Researchers prefer to adopt open source and social media technologies that are available in the public domain rather than institutional license-based applications ….. First the social media technologies facilitate networking and community building. Second, researchers prefer to use technologies that will enable them access to resources and their own materials beyond their institution-based PhD research.
e.g. Mendeley, Zotero, Endnote“
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Then: users built their workflow around the library.
Now: the library must build its services around its users workflow.
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Users value convenience.
Library destinations fragmented and demand too much work (cognitive and mechanical).
The institution is being squeezed between the webscale and the personal. Have to get into workflows.
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Users value convenience.
Library destinations fragmented and demand too much work (cognitive and mechanical).
The institution is being squeezed between the webscale and the personal. Have to get into workflows.
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Discovery layer
The challenge of discoverability
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Some responses
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Some responses
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1. Systems integration – unified discovery and unified backoffice workflows
2. Website integration – an integrated experience
3. Make discovery more like web search4. Discoverability – a decentered network
presence
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1. Systems integration – unified discovery and unified backoffice workflows
2. Website integration – an integrated experience
3. Make discovery more like web search
4. Discoverability – a decentered network presence
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Worldshare MS ALMA Sierra Intota Kuali Ole
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Worldshare MS ALMA Sierra Intota Kuali Ole
Worldcat Local Primo EDS Summon
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(Partial) systems integration
Cloud-based.
Workflow integration across purchased, licensed, digital?
Central index.
Best-of-breed vs Trend to single supplier ecosystems?
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Based on data from Marshall Breeding’s Lib-Web-Cats technology profiles, August 2013. N = 881Created by Constance Malpas, OCLC Research, using the Sankey template from Bruce McPherson.
US Academic Libraries
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1. Systems integration – unified discovery and unified backoffice workflows
2. Website integration – an integrated experience
3. Make discovery more like web search4. Discoverability – a decentered network
presence
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Some examples ..
• Content management systems
• Resource guides
• Locally controlled search container– VuFind– Blacklight
• Discovery systems– A unified view– Move work from
user to system
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1. Systems integration – unified discovery and unified backoffice workflows
2. Website integration – an integrated experience
3. Make discovery more like web search4. Discoverability – a decentered network
presence
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“Simple” search box to find everything
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“Simple” search box
Refine results
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“Simple” search box
Refine results
A focus on fulfilment …
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1. Systems integration – unified discovery and unified backoffice workflows
2. Website integration – an integrated experience
3. Make discovery more like web search4. Discoverability – a decentered network
presence
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John Doe University Library
Network Presence
John Doe University
Library
Cloud Sourced
Decoupled Communication
External Syndication
Website
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Youtube
Decoupled Communication
Flickr
Blogs
Knowledgebase
Resolver
Discovery
Cloud Sourced
Libguides
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Digital Archive
External Syndication
Services
Data
RSS
Metadata
Europeana
WorldCat
Scirus
Ethos
ArchivesGrid
Suncat
Summon
Jorum
Linked Data (Catalog)
OAI-PMH (Dspace)
Z39.50
Library APIs
Proxy Widgets
Proxy ToolbarMobilepp
Discovery
Catalogue
Dspace
Blogs
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http://blogs.bgsu.edu/librarysleevefacing/2012/08/15/bookends/
Creating conversations around collections:
Sleevefacing at Bowling Green State Univ
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‘Discoverability’ needs to be managed in parallel with ‘discovery’ …
Get into research and learning workflows …
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Results?
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Directions: some futures
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Full library discoveryFulfillment at the point of needRanking, relating, recommendingOutside-in and inside-outFrom strings to things
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Full library discovery
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Bento Box?
Ranking?
CollectionsResource GuidesWebsitePeopleEvents…
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Ranking, relating, recommending
Specialising to institution/person
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Examples
• Analytics– Improve user
experience– Improve
management decisions
• Recommendations
• Reading lists/course reserves
• Specialise to courses
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Fulfillment at the point of need …
Buy, borrow, connect, …Demand driven acquisition …
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Outside-in vs inside-out
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Outside in Bought, licensed
Discovery layer
Aim: to discover, to fulfill
Inside outInstitutional assets: special collections, research and learning materials (IR), institutional records, …
Aim: to *have* discovered … discoverability
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From strings to things
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The social graph
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Three benefits acc to Google:
1.Find the right thing2.Get the best summary3.Go deeper and broader
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Examples
• Include ‘cards’ about:– People– Works– Institutions
• Linked data backbones?
• VIAF
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Discoverability
Discovery
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©2013 OCLC. This work is licensed under a Creative Commons Attribution 3.0 Unported License. Suggested attribution: “This work uses content from “Library Discovery: Past, Present and Some Futures” © OCLC, used under a Creative Commons Attribution license: http://creativecommons.org/licenses/by/3.0/”
Thank you@LorcanD