It’s the customer’s world, we just live in it.

We help clients increase profit from customer experience.

We believe prioritising the customer in the business equation drives the most sustainable profits.

We help clients put customers at the

heart of the decision.

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Lexden is a leading industry specialists in Customer Experience (CX). Our expertise is in helping clients drive bottom line profitability through positive customer experiences.

Our specialist subject is customers and we use customer insights, behaviours and expectations to create practical strategies which clients can activate to make this most precious of all currencies work for them.

We provide a tailored approach to help our clients unlock incremental profits by providing compelling value propositions and delivering enhanced customer experience when it matters.

Our clients include leading brand names with whom we work to attract and retain profitable customers. We do this by bringing a perpetual curiosity to understand what makes their customer tick and build engaging CX strategies to optimise their organisational resources.

We bring a variety of real world

experiences diverse and varied,

having worked across several

sectors at all levels.

However, when it comes to

putting customers first to drive

greater profitability returns, we

are all united.

Helping clients profit from customer experience

We create positive connections between

our client’s brands, their employees and

their customers.

Find out more at www.Lexdengroup.com or contact us on +44 (0) 1279 902205

Customer experience delivered well; and the result is an increased consideration and favourability from contented customers to commit a greater share of their spend to the company.

Surprisingly, only 3% of clients prosper from CX investment which is often because areas have been overlooked or delivered without full consideration of the dependencies or wider impact on the business, the brand and the employees.

I had the pleasure of working with Lexden to establish a new CX team. They helped us examine the choices we make for our customers and reconsider our approach. I can’t speak highly enough of Lexden as a customer champion and master of original thinking."

Celia Felgate, CX Manager, npower

Think customer, be customer

Valued outside in perspective

Commercially attuned

Lexden offers an independent perspective. We start with identifying the ambition, the real potential and the gap in capability to deliver this. From here we help clients understand the right programme for their requirements.

Our clients state our zest, passion and unwavering commitment to delivering commercial advantageous customer led solutions are what make us different and relevant to their business challenges.

To learn more about our profitable CX case studies, get in touch. We would love to hear about your customers.