let emotional intelligence skills help you in your profession

Let EmotionalIntelligence

SkillsHelp You In

Your Profession

My Mission:High Performance Government“Delivering on Democracy”

Transforminggovernment organizations

through Effective Leadership

and by Practicing Democracy’s

values and principles in public administration

every day

Today’s Agenda:

1. Emotional Intelligence: Key toYour Professional Success

2. What is it? How Does It Work?

3. EQ Specifics: Four Skill Domains

4. Good News: How to Improve Your Own Emotional Intelligence.

√ What it takes√ How to get started

0001-6557-HYMR-PC ECI PRES 2-16Hay/McBer 4

Nature of Work - Collaboration

What percent of the knowledge needed to do your own job do you have by yourself?

1979? ____ percent

2000? ____percent


What is Emotional Intelligence?

“The capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions in ourselves and others.”

Daniel Goleman, Emotional Intelligence (New York: Bantam Books, 1995)

EmotionalIntelligence

The best of what

makes us uniquely human


Practical Relevance?

These performance competencies together explain from 65% to 90% of “Star Performer” success in your professional field

EQ (also called EI) is a logical “frame” to understand the puzzle of life success


What isEmotional Intelligence?

Shown in Four Ways:Understanding YourselfGoverning YourselfUnderstanding OthersManaging Your Relationships

with Others


What isEmotional Intelligence?

Developed via specific Emotional Competencies (like adaptability, self control, influence, conflict management,communication) that lead to effective performance at work, outstanding leadership, and deeply satisfying relationships in life.


Key Person in Your Career

Center your thoughts on a key person who made an impact on your interest in public service and government (ex. a mentor or a leader).

Reflect on what were the capabilities and the qualities of the person that most impressed you. Please write down key words to share with the full group.

KEY WORDS:


The Competency Framework

Self-Awareness

SocialAwareness

Social SkillsSelf-Management

• Emotional Self-Awareness• Accurate Self-Assessment• Self-Confidence

• Empathy• Leveraging Diversity*• Organizational Awareness• Stewardship

• Self-Control• Trustworthiness• Conscientiousness• Adaptability• Achievement Orientation• Initiative & optimism

• Developing Others• Leadership• Influence• Communication• Change Catalyst• Conflict Management• Networking, Building Bonds• Teamwork & Collaboration


Four Foundation Skills

Self-Awareness

SocialAwareness


•Emotional Self-Awareness

•Empathy

•Self-Control

•Influence


Self Others

Self-Awareness

SocialAwareness

SocialSkills

Self-Management

Aw

aren

ess

Act

ion

s

The Conceptual ModelHow Emotional Intelligence Drives Performance


What is a Competency?

Any measurable characteristic of a person that differentiates level of performance in a given job, role, organization or culture.

Social Role, Values

Self-Image

Trait

Motive

SkillKnowledge

Necessary fortop performancebut not sufficient

Characteristicsthat lead to longer-termsuccess


The Case for EQ: Why Do Smart People Fail?

Intellectual Capabilities

Intellectual capability (IQ), knowledge, and technical expertise are threshold: they get you in the door.


Emotional Intelligence

Emotional Intelligence (EQ) is the differentiating factor in success.

EQ is two times as important as IQ and technical expertise combined.

Why Do Smart People Fail?


The Case for EQ: What Leads to Success?

“181 different positions from 121 organizations worldwide…67% of the abilities deemed essential for effective performance were emotional competencies.”

(cf. Rosier, 1994)


Importance of EQ Skills

“Every job description should

include the emotional intelligence competencies

critical to getting the work done.”

Claudio Fernandez-Araoz, “Hiring Without Firing”

Harvard Business Review July/August 1999

“Every job description should include the emotional

intelligence competencies critical to getting the work done.”

Claudio Fernandez-Araoz, “Hiring Without Firing”

Harvard Business Review July/August 1999


Different Brain Skill Centers

IQ tracks cognitive abilities and is centered in the neocortex.

Emotional Intelligence (EI or EQ) is centered in the more ancient brain memory center, the Limbic system..


Different Brain Skill Centers

Emotional Intelligence skills are distinct from, but synergistic with cognitive abilities. You need both IQ and EQ to succeed.

To achieve Emotional Intelligence, we need to use our whole brain, in an integrated, thoughtful response.


The Human Brain

Prefrontal LobesThe brain’s executive center: integrates information from all parts of the brain and makes decisions to act.

Brain StemThe most primitive part of the brain. Is associated predominantly with automatic reflexes, as well as memory and learning.

ThalamusProcesses sensory messages (e.g., eyes and ears) then routes them mainly to the neocortex.

AmygdalaTriggers emotional responses. Typically gets signals from the neocortex, but a quicker and fuzzier signal comes directly from the thalamus. Can hijack the brain when it perceives an emergency.

Neocortex The part of the brain most recent in evolution is associated with complex thought.

“When to Trust Your Gut”, Alden Hayashi,Harvard Business Review, February 2001

Often called “gut feelings, business instincts, savvy, professional judgment, or intuition,” it is an uncanny ability to detect patterns, perhaps subconsciously, that other people either overlook or mistake for random noise. Executives use it to solve complex problems when logical methods simply won’t do.


“Our emotions and feelings play a critical role by helping us filter various possibilities quickly,

even though our conscious mind might not be aware of the screening ….guid(ing) our decision making to the point at which our conscious mind is able to make good choices.”.


But our first, quick, gut instincts are often wrong.

So we need to have powerful self-checking mechanisms, self reflection, and sound feedback -- the EQ competencies.


II. Self-Management

4th Competency: Self-Control: keeping disruptive emotions and impulses under control

5th Competency: Trustworthiness: maintaining standards of honesty and integrity

6th Competency: Conscientiousness: demonstrating responsibility in managing oneself

7th Competency: Adaptability: flexibility in adapting to changing situations or obstacles

Self-Management

Self-Governing


An Amygdala Hijacking

1. In duos discuss a recent episode in which you experienced an amygdala hijacking -- you were not acting like your ‘normal’ self.

2. What set it off? Triggers or catalysts?

3. What behavior would have been more effective?

TRIGGERS CONSEQUENCES BETTER STRATEGY


Emotional Hijackings Consequences

Out-of-control emotions deprive us of our cognitive abilities. During a hijacking, when we are suddenly flooded with sensations, even smart people “become dumb.”

Consequences are negative and lasting, often keeping us from realizing our deepest values in positive action (these values are often our emotional triggers).

Ripple Effects. Interpersonal ineptitude in leaders lowers everyone’s performance.

“How Old are You in the Tough Moment?Emotional Triggers Take You Back to Childhood Experience


Better Strategy? All the Competencies Will Help You

Self-Awareness

SocialAwareness


• Emotional Self-Awareness• Accurate Self-Assessment• Self-Confidence

• Empathy• Leveraging Diversity*• Organizational Awareness• Stewardship

• Self-Control• Trustworthiness• Conscientiousness• Adaptability• Achievement Orientation• Initiative & optimism

• Developing Others• Leadership• Influence• Communication• Change Catalyst• Conflict Management• Networking, Building Bonds• Teamwork & Collaboration


The Marshmallow Kids: Impulse Resisters

Stanford University study. Tracked four-year-old children through high school. Results for the “Resisters:”

More socially competent, personally effective, self-assertive and better able to cope with life frustrations

Less likely to freeze, regress or become disorganized when under pressure

Embraced and pursued challenges in the face of difficulties……….


The Marshmallow Kids: Impulse Resisters

Self reliant and confident, trustworthy, dependable, initiative

Still able to delay gratification in pursuit of their goals

More academically competent, better able to put their ideas into words, to use and respond to reason, to concentrate, and to make plans and follow through. Eager to learn.

Dramatically higher SAT scores (210 points on 1600 scale)


II. Self-Management

8th Competency: Achievement Orientation: the guiding drive to meet an internal standard of excellence

9th Competency: Initiative and Optimism: readiness to act

Self-Management

Motivation

If I took responsibility for everyevery feeling I experience andfor every word I utter, ______________________________________

Fill in Your answer.

(ex. “I’d make fewer snap judgmentsthat end up being wrong.”

Self Managing Exercise


III. Social Awareness

10th Competency -- Empathy: understanding others and taking an active interest in their concerns

11th Competency -- Leveraging Diversity: Cultivating opportunities through many kinds of people*

12th Competency -- Organizational Awareness: ‘Savvy,’ understanding and empathizing (issues, dynamics and politics) at the organizational level

13th Competency -- Stewardship Orientation: recognizing and meeting citizens and customer needs

SocialAwareness

*Not included in the 360 degree feedback Emotional Competencies Inventory

Emotional Awareness of Others

“I think about how others might feel before I give my opinion.”

“I can sense someone’s feelings even when it is unspoken.”

“I can get new people I meet totalk about themselves.”

“I am good at “reading betweenthe lines” when someone is talking.”

PARADIGM

Maps through whichwe see the world;

Assumptions that areusually not questioned;

A mental frame of reference --a representation.

PARADIGM

Our behavior flows fromour paradigms, or

the assumptions we make about the world.

When Lack Empathy — Sense of “Alien”


IV. Social Skills

14th Competency --Developing Others: sensing others’ development needs and bolstering their abilities

15th Competency -- Leadership: inspiring and guiding groups and people

16th Competency -- Influence: wielding interpersonal influence tactics

17th Competency -- Communication: sending clear and convincing messages

18th Competency --Change Catalyst: initiating or managing change

SocialCapability

Leading Others


IV. Social Skills

19th Competency -- Conflict Management: resolving disagreements

20th Competency -- Networking & Building Bonds : cultivating and nurturing a web of relationships, seeking partnerships

21st Competency -- Teamwork and Collaboration: working with others toward shared goals

SocialCapability

Working With Others


I. Self-Awareness

First Competency: Emotional Self-Awareness: recognizing our emotions and their effects. The goal is for the individual to truly have a guiding awareness of his or her values and goals that directs action.

Self-Awareness

The Core of Emotional Intelligence

In-the-Moment Self Awareness Exercise

Right now My Level of:ENERGY _____________

OPENNESS _____________

FOCUS _____________

Rate yourself on a scale ofRate yourself on a scale of1 (lowest) to 10 (highest) 1 (lowest) to 10 (highest)

((Source: Source: Robert Robert

CooperCooper) )


I. Self-Awareness

2nd Competency: Accurate Self-Assessment: knowing our strengths and limits

3rd Competency: Self-Confidence: a strong sense of our self-worth and capabilities

Self-Awareness

The Core of Emotional Intelligence

High above thehushed crowd, Rex tried to remainfocused. Still, hecouldn’t shake onenagging thought:

He was an old dogand this was anew trick.

Far Side

Contendingwith

Emotional Baggage --

Oursand

Others


Developing Emotional Intelligence

We have to truly want to change. It can be done, but it is not easy and takes time.

The changes we seek must be linked to our dreams for the future, our deepest interests in life, our values, and our beliefs. As Victor Frankel says, Man’s Search for Meaning.

We need to see a vision of our future “self” and know how that vision is different from our current state.

To Develop Emotional Intelligence, We MustEngage Our Heads and Our Hearts.

Determination

Passion

Vision

EMOTIONAL INTELLIGENCEINDIVIDUAL DEVELOPMENT AGENDA

PLUSES +++

“My EQ Skill Strengths

(Ex.. Consistent competencies you show at work and in life, what others rely upon you for.)

∆ DELTAS ∆∆∆

∆ MY EQ Skills that I need to Improve and Develop

(Ex: Where you rate yourself “low”. “Blind Spots” on which others have given you feedback.)

* Top priorities that you want to commit to developing and would make the most difference in your work & personal life.

EQ Competency Action Plan Select a specific EQ competency as your development

priority ______________________

Self Awareness: Self insight as to why and what in your life experiences has shaped your approach to this performance competency?

Learning Stretch: Devise a specific action that would 1) give you the experiential learning to improve on this skill, 2) the results would be of value to others, as well as yourself, and 3) it is a reasonable risk,”safe” strategy, with likely successful outcomes.

Asset Bridging: Brainstorm on ways to use your specific strengths as a bridge to achieving mastery of your development priority.

EQ Competency Action Plan EQ competency development priority:_______________________

Self Awareness: Self insight as to why and what in your life experiences has shaped your approach to this performance competency? Key events, key people? For you, what emotions and values are tied to this competency?

Within this competency, what is it that you can do well, what specifically do you need to target for improvement?

Asset Bridging: Brainstorm on ways to use your specific strengths as a bridge to achieving mastery of your development priority (consider competencies from all 4 EQ domains: self awareness, self management, social awareness, and social skills)

Learning Stretch: Devise a specific action that would 1) give you the experience to learn and improve on this skill, 2) the results would be of value to others, as well as yourself, and 3) it is a reasonable risk,”safe” strategy, with likely successful outcomes.

let emotional intelligence skills help you in your profession

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