lesson 1: introduction to professional communication slh1013 professional english
DESCRIPTION
Why, oh why? Communication is something we have been doing all of our lives… so why …?TRANSCRIPT
![Page 1: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/1.jpg)
Lesson 1: Introduction to Professional Communication
SLH1013 Professional English
![Page 2: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/2.jpg)
Communication?
But my major is Business!I need to spend more time on my IT coursework and homework!I want to be focus in Accounting... My heart is in Finance... not in Communication!
![Page 3: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/3.jpg)
Why, oh why?
Communication is something we have been doing all of our lives… so why …?
![Page 4: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/4.jpg)
Why, oh why?
… why do we spend significant effort in a University-level course on communication?
![Page 5: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/5.jpg)
ONE REASON WHYPROFESSIONAL COMMUNICATION
![Page 6: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/6.jpg)
Employers of business, IT, accounting, or finance graduates …
![Page 7: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/7.jpg)
… when asked what they look for in new employees …
![Page 8: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/8.jpg)
… nearly unanimously list communication skills as a top priority.
![Page 9: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/9.jpg)
OTHER REASONS WHYPROFESSIONAL COMMUNICATION
![Page 10: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/10.jpg)
Graduates of computer science, business, finance, or accounting need good communication skills because…
![Page 11: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/11.jpg)
They need to communicate well with customers …
![Page 12: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/12.jpg)
… to understand and meet customer needs.
![Page 13: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/13.jpg)
They need to communicate with project sponsors …
![Page 14: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/14.jpg)
… to fully understand project inputs and constraints.
![Page 15: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/15.jpg)
They need to clearly communicate their designs to the project sponsors.
![Page 16: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/16.jpg)
They need to communicate well with colleagues …
![Page 17: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/17.jpg)
… and with team members from other fields of expertise …
![Page 18: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/18.jpg)
… to productively complete team tasks …
![Page 19: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/19.jpg)
… and to derive maximum benefit from teamwork.
![Page 20: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/20.jpg)
SOMETHING TO THINK ABOUTPROFESSIONAL ENGLISH
![Page 21: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/21.jpg)
If it seems that you are using too much effort or time on your communication course ...
![Page 22: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/22.jpg)
… at the expense of your other courses, consider this:
![Page 23: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/23.jpg)
Even the most innovative, valuable, and important technical work of the decade… if inadequately communicated… will never be implemented, or even recognized.
![Page 24: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/24.jpg)
On the other hand… flawed technical work that is well-communicated… even if it is flawed … can be improved, can be evaluated… and can ultimately be implemented.
![Page 25: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/25.jpg)
USE WHAT YOU KNOWEXERCISE: TAKE A FEW MINUTES
![Page 26: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/26.jpg)
Try and recall some examples where poor communication resulted in…
![Page 27: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/27.jpg)
1. A problem was not solved
![Page 28: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/28.jpg)
2. A problem’s solution was delayed, or
![Page 29: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/29.jpg)
3. A poorer-quality solution than possible was implemented.
![Page 30: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/30.jpg)
Poor communication resulted in
1. A problem was not solved, 2. A problem’s solution was
delayed, or 3. A poorer-quality solution than
possible was implemented.
![Page 31: Lesson 1: Introduction to Professional Communication SLH1013 Professional English](https://reader035.vdocuments.us/reader035/viewer/2022062505/5a4d1bc97f8b9ab0599d6009/html5/thumbnails/31.jpg)
Source
Adapted by Jaime Alfredo Cabrera from McNeill, Bellamy & Burrows, Introduction to Engineering Design, 2000.