lenovo® transition services · lenovo reserves the right to alter product offeringsand...
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LENOVO’S COMPREHENSIVE PORTFOLIO OF TRANSITION SERVICES STREAMLINE AND MAXIMIZE THE EFFICIENCY OF COMPLEX IT PROJECTS. OUR CUSTOMIZED DEPLOYMENT AUTOMATION AND MANAGED SERVICES MINIMIZE TOUCH POINTS AND USER DISRUPTION, WHILE SAVING YOUR ORGANIZATION SIGNIFICANT COST AND TIME.
WHY LENOVO?•Singlesourcetomanagetheentirelifecycleofyourhardwareassets•Dedicatedengineerassignedtoyourcompanyorproject•ExperiencedSolutionArchitectstodeveloprobustimagingordeploymentstrategy•Processesstandardizedglobally•ISO9001andISO14001certified
LENOVO® TRANSITION SERVICES END-TO-END BENEFITS FROM DEPLOYMENT TO DISPOSAL
FACTORY INTEGRATION
FACTORYLINESTREAMLINESDEPLOYMENTIncrease IT efficiency, quality, and security by utilizing factory services to load images, affix asset tags, and encrypt hardware.
DEPLOYMENT AUTOMATION
EFFICIENTEND-USERLEVELDEPLOYMENT
Automated services to enable end-user deployment for more efficient and accurate migrations.
MANAGED SERVICES
COMPREHENSIVELIFECYCLEPLANNING
Implement life cycle management solutions for complex IT projects and disposal of IT assets.
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War
ranty E
xtensions * Server Imaging * Online Data
Back
up *
Infrastructure Planning & Design * PC Performance Tune Up * Ass
et R
ecov
ery
Serv
ice *
Home/Home O�ce Network & Security Set Up Service * vPro Consulting & Im
plem
enta
tion
* La
ser E
tching
* In-hom
e Warranty Service * First Boot Services * 4 and 8 Hour Warranty Response * Interne
t Per
form
ance
Opt
imiza
tion *
Cl
ient S
et Up & Troubleshooting * Drop-In-The-Box * Wireless Security Set Up * File & Printer Sharin
g S
ervic
e *
De-I
nsta
llatio
n *
SMC Pilot Deployment * SMC Consulting & Training * SMC M
anaged Deployment * On-site Installation & Manage
ment *
Sec
ure
Man
aged
Clie
nt A
sses
sment
*
Accidental Damage Protection * Basic So�w
are Installation Service * Automated Provisioning * Windows 7 Upgrad
e Adv
isory
Ser
vice
* W
indo
ws
8 Up
grad
e A
dviso
ry Service
*Priority Technical Support * Gam
ing Console Set U
p & Configuration * New PC Set Up Service * Install Testing/Val
idatio
n * A
sset
Tagg
ing
* Ke
ep Y
our
Driv
e *
Inte
rnat
ional
Warranty Service *In-Place Migration * Parts & Service On Demand * Custom
BIO
S Load * Advanced Deployment Automation * Sealed Battery Replacement
*P
rofe
ssio
nal S
ervi
ces
* Vi
rus
& M
alw
are
Remo
val S
ervic
e *
Custom Imaging * Custom Delivery & Deployment * Depot W
arranty Service * Financial Services * Operating System & Data Recovery S
ervice *
Im
age P
rovis
ioni
ng &
Ana
lysi
s *
Loca
lizat
ion
& Pe
rson
aliza
tion *
ImageOne *
Asset Refurbishment * Custom Packaging * SMC Infrastucture Planning &
Design * Application Installation * Parental Controls Set Up * Printer & Peri
ph
eral
Set U
p *
Pack
age/
Dunn
age
Rem
oval
* F
ile &
Prin
ter S
ha
ring S
ervice * SmartImage *
[1] TheserviceisonlysupportedonThinkPadTandXmodels. Allproductsandoffersaresubjecttoavailability.Lenovoreservestherighttoalterproductofferingsandspecificationsatanytime,withoutnotice.Lenovomakeseveryefforttoensureaccuracyofallinformationbutisnotliableorresponsibleforanyeditorial,photographicortypographicerrors.Allimagesareforillustrationpurposesonly.ForfullLenovoproduct,serviceandwarrantyspecificationsvisitwww.lenovo.com.ThefollowingaretrademarksorregisteredtrademarksofLenovo:Lenovo,theLenovologo,ThinkPad,ForThoseWhoDoandThinkPlus.Othercompany,productandservicenamemaybetrademarksorservicemarksofothers.©2015Lenovo.Allrightsreserved.
Lenovo’sTransitionServicesarepartofacomprehensiveportfolioofLenovoServicesthatsupporttheentirelifecycleofyourPCs.Formoreinformationonthese,orotherservices,pleasecallyourLenovoServicesSalesRepresentativeorvisitwww.lenovo.com/services
Depl
oym
ent
Auto
mat
ion
Factory Integration
Managed Services
• First Boot Service
• Advanced Deployment • Smart Image
• Connect To Network
• Image Load
• Encryption/Security
• Drop-in-the-Box
• BIOS/vPro Customization
• Asset Tagging
• Laser Etching
• Asset Recovery
• Service Account Managers • Technical Account Managers
MANAGED SERVICESSimplifycompleximplementationswithourexperienceandexpertise.AssetRecoveyServicesoutlinethedevelopmentandexecutionofsustainablecorporatedispositionstrategy.Forprojectswithbroadrequirements,youcandependonLenovo’stechnicalandserviceknowledgetodriveresolutiontoyourbusinessissues.
DEPLOYMENT AUTOMATION SERVICESLenovo’sDeploymentAutomationServivcestakesthecomplexityoutoflargedeployments.Ourscalableservicesstreamlineandmaximizetheefficiencyofyourdeploymentsbyautomatingmundaneandtimeintensivedesk-sidetasks.
Smart Image Service
Lenovo’sSmartImageServiceensurescompatibilityacrossmultipleLenovo-basedhardwareplatforms,enablinghardwareindependenceandeliminatingtheneedtomanagemultipleimages.ThisenablesyoutobuildasingleimagewithoutneedingtofocusonLenovodrivers.
Smart Image Service:• CombinesLenovohardwareandcustomer`sWindows®7imagein
asingledynamicimagingsolution• UtilizesLenovo`sEnhancedExperienceContent• SmartImagecanbeaddedinamatterofdays,it`squick,easyand
effective
Advanced Deployment ServicesLenovo’sAdvancedDeploymentServicesprovideautomateddesk-sideconfigurationanddatamigrationcustomizedtoyourend-userneeds.Improvetheefficiencyofyourdeploymentwhileimprovingproductivityandemployeesatisfaction.
Advanced Deployment Services provides:• Customizationsonapersystembasis• End-userbased• Applicationsandpersonalpreferencesdeploymentautomatically• Userimplementation/self-service
First Boot ServiceFirstbootdoneonthemanufacturingline,savingvaluabletime,resourcesandcost.First Boot Service provides:• Microsoft®Sysprepprocess• Devicedriverinstallation• CommonapplicationsthatmustbeinstalledperPC/user:
Antivirus,LANDesk,SCCM• Harddriveencryption
Image LoadLenovo’sImageLoadServicereducestechniciananddeploymenttimebyloadingyourcustomizedimageinproduction.
EncryptionEncryptandsecurecompanysensitivedata.Currently supported encryption solutions:• Sophos©UltimacoSGE/SGN• MicrosoftBitlocker©• WinMagic©
Asset TaggingPhysical,uniquecustomizedlabelingofPCdevices,designedtomeetyourspecificorganizationinventorymanagementrequirements.ItensuresthePCsareprotectedandtraceablerightoutofthebox.
BIOS/vPro CustomizationCustomBIOSsettingupofsettingslikepassowords,disablinginput-outputdevices,definingbootdevicesetc.vProprovisioningAMTdatainthefirmwaresettings.
Drop-In-The-Box Delivercustomizedmessagingtoend-usersassoonastheyopenthebox.
Asset Recovery ServiceDevelopmentandexecutionofsustainablecorporatedispositionstrategy,includingdocumentationandcertificationofdatadestructionandenvironmentalprocessing.
Service Account Managers/Technical Account ManagersSAMs: Problemresolution,pervasiveproblemmanagement,reporting,teammeetings,customervisits.
TAMs: Productsupport,developandmaintainconsistentcommunication,worktosupportLenovoandcustomerKPIs.
FACTORY INTEGRATIONFactoryIntegrationServicesenableaccurateconfigurationandencryptionofyourPCsbeforeshipment.You’llhaveassetreadinessandsecurityfromdayone.
Laser Etching1
SecureyourPCswhileprovidingauniquemeansofpromotingyourorganization.
Connect To Network1
Completeinstallationofyourimages,applicationsandotherdeploymenttasksdoneinfactorysignificantlyreducesyourtimeandcost.
Connect To Network benefits:• Reductionintimeassociatedinsystemdeployment• Reductioninengineeringcost• Reductioninshippingcost