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© 2011 Lenovo nfidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confi ThinkManagement Console 9.0 SP2 • Lenovo ThinkManagement Console • LANDesk Management Suite for ThinkVantage Technologies • Lenovo Hardware Password Manager • Etc… ANZ

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Page 1: © 2011 Lenovo Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential ThinkManagement Console 9.0 SP2 Lenovo

© 2011 Lenovo

Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential

ThinkManagement Console 9.0 SP2• Lenovo ThinkManagement Console• LANDesk Management Suite for ThinkVantage Technologies• Lenovo Hardware Password Manager• Etc…

ANZ

Page 2: © 2011 Lenovo Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential ThinkManagement Console 9.0 SP2 Lenovo

Page 2 ThinkManagement Console 9.0 , HPM & LDMS for TVT 9.0 | © 2011 Lenovo

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Lenovo ThinkManagement Console- Overview

• A high value, entry-level LANDesk for ThinkVantage offering that gives the customer discovery, hardware and software Inventory, ThinkVantage reporting and remote diagnostics designed for a heterogeneous environment

• Client license included with IBM/Lenovo clients bought after Jan 2002– All IBM & Lenovo clients

• Add-on solution include alerting, full management, antivirus, server management, security management, etc.

• Additional PMA required if customer requires phone support and continuous software updates

– Industry standard attach rate for PMA is ~90%

• Supports Lenovo clients, OEM clients, Mac and Linux clients

• Support available thru– Getting Started

• Documents on the Lenovo ThinkManagement Console web

– PMA• Purchased thru Lenovo

• Lenovo ThinkManagement Console inventory report required for validation of free Lenovo software licenses

• Available in countries where LANDesk for ThinkVantage is released

• For more information:– www.landesk.com/thinkvantage/thinkmanagement

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Lenovo ThinkManage Console- A Solution That can Easily be Expanded When Need Arises

Partner Integration (requires partner software on client)

Full Hard Drive Encryption

Hardware Leasing thru IGF

ThinkVantage Inventory and Reporting Only

Client license entitlement with IBM/Lenovo clients bought after 1 Jan 2002 (Think and Lenovo 3000 clients)

Captures results of the local diagnostics Only

Advanced Remote HW Diagnostics

Out-of-band management

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Lenovo ThinkManagement Console- A Solution That Sets Us Apart

• Deliver enhanced collection of hardware and software information from the client

• Built in reporting capabilities and allows standard reports to be automatically posted to intranet

• Full vPro management support– Note- CIRA support requires upgrade

• Infrastructure requirements are minimal

• Support for all your clients regardless of size

• Collects extended information from clients such as:– Battery information– Access Connection profiles used– Rescue and Recovery usage– Etc..

• Enhances IT reporting for managing leased assets thru integration with IBM Global Financing

• Integrates well with your existing enterprise solutions

• Can easily be upgraded to a full function client management solution without need to redeploy

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Lenovo ThinkManagement Console - How to get Started

• Evaluate the Solution– Download the Lenovo ThinkManagement Console

• Please see http://www.landesk.com/lenovo• ThinkManagement includes Discovery, Inventory (TVT specialized), vPro Management and Reporting

• Activate Client Licenses– Provide a Lenovo ThinkManagement Console Client Report to [email protected] for

validation• Please see http://community.landesk.com/support/docs/DOC-1120 on how to create the report

– LANDesk guides the customer thru the activation process including:• Granting free software licenses for Lenovo Systems• Delivering quote to Lenovo Sales rep for non-Lenovo systems and PMA offering for Lenovo systems• Utilizes the standard part number process

• Upgrade Path (fee based offerings)– Activation only for Hardware Password Manager, LDMS for TVT, LD Patch, Security Suite, SMC etc…

• Additional Licenses– Please follow the process above for adding additional Lenovo and non-Lenovo client licenses

• Support Lenovo and OEM, Mac and Linux systems• Free software licensee for Lenovo systems

– Client license included with purchase of Lenovo system

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LANDesk Management Suite For ThinkVantage

- Upgradeable to a Performance Tuned Client Management Solution

Out-of-band management

Partner Integration (requires partner software on client)

Advanced Remote HW Diagnostics

Full Hard Drive Encryption*

Hardware Lease Management

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Lenovo/LANDesk Software Offering Roadmap• April 2010 - High-lights

– Win7 agent and WS 2008 R2 Core server support• Includes HPM and LDMS for TVT Win7

– Consolidated Code base for LDMS for TVT, TMC and HPM• One single exe to download to install

– Update TVT support to support Win7 TVT – Lenovo BIOS configuration – Access Connection WAN inventory and reporting

• GA Nov 27, 2010 - High-lights– LD Power Manager integration with Lenovo Power Manager – Consolidated Code base to include SMC 2.x– Multiple Lenovo Battery inventory – Real Time Lenovo Warranty support (PEW)– Fingerprint Management & Remote Authentication

Oct ‘09 GA Nov 27‘10

LDMS for TVT 8.8• SP2 for TVT

ThinkManagement Console• LDMS for TVT 9.x SP2• Hardware Password Manager• SMC 2.x

April ‘10

ThinkManagement Console• LDMS for TVT 9.0• Hardware Password Manager

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ThinkManagement Console 9.0 and LDMS for TVT 9.0

• Updated all in one console built on the LDMS 9.0 base code.

• Leverage Lenovo branding based on ThinkManagement Console.• Ability to activate ThinkManagement

Console, LDMS for TVT, Hardware Password Manager and EasyManage functions can be activated out of the base offering of TMC with no additional installation of software.

• Improved features for enterprise scalability.• Core Sync• Role Based Administration

• Support for Win7 32 & 64 bit Clients

• Support WS 2008 R2 Core Server

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Lenovo BIOS Inventory and Change Control from Windows

• TMC 9.0 & HPM will support BIOS inventory*• Cmdline to execute “ldLenovoBiosSet.exe biossettings.xml”

  rc = 0;  // Successrc = 87;    // Distribution error code "One of the parameters was invalid."rc = 1627;  // Distribution error code "The function failed during execution."

• LDMS for TVT supports both inventory and distribution of setting.

• Supported only on systems enabled for WMI BIOS interface. i.e. X200, X201, T400, T510, W700, M58, M90p,etc..

• Allows for single or mass BIOS changes

Note *Will require 3rd party tool for software distribution tool or LDMS for TVT

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Enhanced WAN information through Access Connections

• Enabled for TMC, LDMS for TVT and HPM

• New WAN adapter inventory

• Allows for reporting on WAN adapters details• Activation State• Activation Status• MEID #• WAN phone number (used for billing)• Etc…

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Hardware Password Manager

• Updated HPM Client to 1.2– Supports XP, Vista 32 & 64 bit and Win7 32 & 64 bit– Streamlined Enrollment Process – Domain Login Names

• i.e. [email protected] and lenovo/balog– Additional cycle delay for portal for contact

• For Registration, Intranet Login and Vault updates – Allows for additional time when using VPN or Wireless connection

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New RBA in TMC, HPM and LDMS for TVT - cont

• Updated HPM Client to 1.2• RBA Updates

• Change/View• Obscure pwd option

• View only

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Lenovo Warranty – PEW

• Real-time retrieval for PEW data for Lenovo systems.

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Remote Fingerprint Validation

Enhanced fingerprint features• Remote Validation• Remote Fingerprint Clear

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ThinkManagement Console(TMC) vs. Dell Client Manager (DCM)

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TMC vs. DCM overall comparison

Use Case TMC DCM Comments

Hardware & Software Inventory with Reporting ThinkManagement Console DCM

Lacks depth of basic inventory and reporting function

Discover y & Agent Push ThinkManagement Console DCM TMC - End to end process for discovery to agent install

Win 32 and Web console ThinkManagement Console DCM Both available in TMC

BIOS Settings ThinkManagement Console(No Push) DCM

TMC provides more flexible distribution options out side of the console

vPro Support included ThinkManagement Console DCM plus Altiris Requires Upgrade fee…

Full OEM Support ThinkManagement Console DCM No real OEM support

PMA availability ThinkManagement Console DCM Limited without upgrade

System Update Packages TMC plus TVSU DCM No customer package support and limited updates

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Competitive review

LANDesk, MS and Symantec

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LANDesk management solutions

Systems Security Service

Asset

Microsoft, Symantec, HP, IBM, Novell, BigFix, Matrix42, BMC, LANDesk appears best-in-class in all 4 disciplines.

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2009 Gartner Magic Quadrant (PCCLM)

Avocent (LANDesk)“has a complete PCCLM product (LDMS),along with competitive products for endpoint protection and service desk. LDMS has some of the best capabilities for package deployment and patch management.”

Microsoft (SCCM)“Microsoft ConfigMgr customers tend to have higher staffing levels to manage the infrastructure and to build functionality that doesn't exist in the product natively”

Symantec (Altiris)“The Altiris product is complex, and successful deployments typically require high levels of investment in time and resources in both implementation andtraining.”Terrence Cosgrove

Magic Quadrant for PC Configuration Life Cycle Management ToolsGartner ID G00172200, November 24, 2009

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Lenovo/LANDesk SolutionsLenovo/LANDesk Solutions

Asset Lifecycle Management

Systems Configuration Management

IT Service Management

Physical and Virtual Infrastructure

Planning & Management

Security & Compliance

Anytime, Anywhere Access Connections

Process Automation & Open Platform

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Help IT Move Up the Maturity Curve

Reactive Proactive

Chaos

Control

Single Solution - Solve problem at hand - Planned, quick ROI

Common Management - Multiple problems – systems/security - Common console - Lower training/overhead

Active Management- Process automation- Push-button console- Proactive & available

IT Business Value- Full IT maturity, ITIL and beyond- IT service management- Open platform

Tools Leverage

Policy Enforcement

Process Management

Business Alignment

Competitive Advantage• Single Vendor Solution• Rapid ROI• Ease of Use

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Competitive review

LANDesk, MS and Symantec

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Microsoft

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Data Protection Manager› $27-PC + $157-Server + $579-Mgmt Server› Disk and tape data protection› File level protection*

*Application level protection (Server is $431)

Other System Center Products› Essentials

› Limited to 30 servers, 500 clients› $20-PC + $101-Server + $2961-Core

› Microsoft Desktop Optimization Pack (MDOP)› Requires Software Assurance› $7 - $10 per PC

› Mobile Device Manager › $2149 + $57/device or user

› Service Manager› Due in 2010

› Capacity Planner

System Center product family

• Configuration Manager – $41-PC + $157-Mgmt Server + $1321-Core

or– Core CAL EA + $157-Mgmt Server + 1321-Core– Inventory– Software distribution– Patch management– Base OS or system hardware– Desired Configuration Management (DCM) for basic workloads*

*DCM for applications and compliance (Mgmt Server is $430)

• Operations Manager– $32-PC + $157-Managed Server + $1321-Core

or– Enterprise CAL EA + 1321-Core– Monitoring– Audit Collection– Troubleshooting– Reporting– for basic server workloads*

*for any server workload and applications (Managed Server is $431)

• Virtual Machine Manager– $869-mgmt of unlimited OSEs on a physical server– $505-mgmt of 5 hosts (Mid-Market)– Intelligent Placement– P2V conversions– Resource optimization– Provisioning– Monitoring

Server Management Suite Enterprise Licensing (SMSE)$1497*-Managed Server + Mgmt Servers

System Center Operations Manager 2007Configuration Manager 2007 R2Virtual Machine Manager 2008Data Protection Manager 2007

* Price includes the license and two years of Software Assurance.

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True Cost

LicensingAcquiring and ongoing support and maintenance costs

DeploymentHardware, software, resources, services, initial training and project mgmt necessary to implement

OperationalAdministrative resources and internal (or external) development needed to maintain the system

SupplementalAdditional software and its associated costs necessary to complete a solution (1E, Quest)

“Organizations that require leading capabilities to manage large or distributed environments may require add-on tools, such as those from 1E, or should consider alternative configuration management vendors that offer deeper mobile support options natively.”

“Highly distributed environments must invest heavily in server/database infrastructure to support ConfigMgr '07.”

“… we generally find that SMS/ConfigMgr '07 takes longer to deploy and requires more staff than competitive products,  and organizations should ensure that they are properly staffed.”

July, 2008 Gartner publication ID G00158410

“Organizations will be attracted to this product because of its inclusion in the Microsoft Core Client Access License (CAL) and as a result of broader Microsoft migration initiatives, but organizations need tounderstand the product's advantages and trade-offs.”

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Why organizations avoid Microsoft (SCCM)Company

Microsoft has traditionally exploited vendor lock-in

A promise made is not necessarily kept (vaporware)

Influence over product direction is slim to none

MS has slow adoption of current technologies (results in less automation, more resources required)

Organizations cannot be as competitive in their own industry using SCCM

Product

Product requires extensive architecture (remote sites, security infrastructure)

Missing power management, alerting, agent monitoring, full remote control features, security delegation (RBA), non-Windows mgmt, automation (process) engine, etc

Multiple architectures necessary to achieve systems + security

Cost

Licenses are 20% of the TCO for a solution - MS gives them away to compensate value proposition

Supplemental products will require a multi-vendor answer to a single pain

Lack of features and automation functionality necessitate multiple administrators, additional training

System Center Configuration Manager

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Symantec

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Endpoint Virtualization Suite (Spring, 09)› Workspace Virtualization (SVS)› Workspace Streaming (SVS Pro)› Workspace Corporate (nSuite Privacy Shell)› Workspace Profiles (coming soon)

Other Suites Total Management Suite (6x) Endpoint Management Suite (CMS 6x, SEP 11, BESR 8) Ghost Solution Suite (11.5)

Add-ons Packaging (Wise Pro) Advanced Reporting (IT Analytics) Security (SEP 11) Backup Exec System Recovery (8) pcAnywhere (12.5) Dell, HP Client Manager Handheld Management (6x) Backup and Recovery (6x) Asset Management (6x) Help Desk (6x) Workflow CMDB (6x)

Symantec (Altiris) portfolioVersion 7 Suites

• Client Management Suite (List, $95 per PC)– Symantec Management Platform– Network Discovery – Inventory Solution *– Event Console– Deployment Solution *– Out-of-Band Management– Patch Management for Windows/Linux– Software Management Solution (includes SVS)– Power Scheme Task– pcAnywhere– Real Time System Manager– Unix/Linux/MAC agent

• Server Management Suite (List, $399 per server)– Symantec Management Platform– Network Discovery– Inventory Solution– Event Console– Monitor Solution– Patch Management for Windows/Linux– Software Management Solution– Real Time System Manager– Unix/Linux/MAC agent

* Sold standalone also

the release of Version 7.0 "was not an easy decision”

Enrique SalemSymantec CEO

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Symantec Altiris

Why organizations avoid Symantec (Altiris)Company

Symantec is known as the place where apps go to die – Altiris is no exception

Altiris management has jumped ship – all of them

Severe cuts have been made to sales, development divisions, partners - vision

With the new CEO, focus is now 100% on Security, Storage

No expertise within the Symantec ranks for systems management

Lack of knowledge around the pain = lack of a solution

Development of Systems management has deteriorated

Slips are a regular occurrence now – CMS, Virtualization, Asset, Service Desk, CMDB

After acquisition, customers have been stranded

Support experience has changed – more expensive, slower results, increased frustration

Product influence is lost – integration has taken priority over innovation

Vision and Execution is missing

ProductProduct upgrades require a rip’n’replace

CMS, SMS – new architecture; rest of portfolio is still on the old, non-integrated architecture

License management, Internet control is missing; patch management, deployment is half baked

Multiple architectures necessary to achieve systems + security

CostUneducated and disinterested sales staff

Lack of value has forced a give-away of Altiris licenses

Takes extraordinary amount of cost to realize a smaller ROI

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LANDesk – Best choice for the Enterprise

Simple, reliable architecture...Only have one agent to deploy, maintain, report on, upgrade

... Agent monitors and self-heals itself

... Console is very intuitive, easy to use

... Process driven automation

Broad platform support... Can secure and manage all workstations with one architecture

... Windows and MAC systems and security management

... Extensive directory and database support

... Single vendor for consistent systems and security management of all platforms

Complete management, regardless of connectivity... Secure and manage endpoints inside or outside of firewall

... Secure, hardened solution that does not require network reconfiguration

... Scalable solution manages all of my mobile users, MAC or Windows

No dedicated resources to maintain at each site ... No need for additional hardware, software costs... No need to design, maintain a complex architecture

... No need to supplement product with advanced distribution methodologies

Enterprise feature set ... Content distribution – mutlicast, fault tolerance, load balancing, peer

download, automation via process engine

... Reporting - pull data from any source, in dashboards too

... Remote - control users inside, outside of firewall; ondemand

... Administration - granular rights for role based mgmt security

... Inventory - custom retrieval, local user pwd mgmt, dynamic discovery

... SLM - dynamic product definitions, Asset Management integration

... OSD - hardware independent imaging, heterogeneous platform support

... Power - data protection, insomnia relief, process protection

... Integrated layered security - AV, HIPS, Device and Application control, Patch, NAC, Firewall, DLP

Extendable CMDB for custom adaption... The database can be extended to incorporate custom objects... SDK allows customers, partners, and other vendors to extend functionality... Allows for inter-connectivity between enterprise applications

Global presence with world class support ... The LANDesk division of Avocent has 750 employees, 250 engineers, and 150 partners worldwide... Product is localized in 10 languages and utilizes a Unicode database... 4 flexible support programs - including self service, 24x7 phone support, dedicated support resources, health checks, eLearning subscription, etc