leisure travel from pune - its trends and impact on hotels

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    Its trends and impact on hotels

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    Contents

    Travel and Tourism

    IndiaTravel and tourism Pune- IT in Pune- Taj Holidays- Recommendations for the IT industry- Other respondents- Preference of destinations- Connectivity and Preference of mode of

    transport

    - Market Segmentation- Recommendations for Pune- Other Recommendations Bibliography

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    Travel and Tourism People travel for many reasonsBusiness and leisure

    being the most popular.

    Leisure travel originated during the industrialization of

    UK and became popular among the middle class Cox & Kings was the first official travel company

    formed in 1758

    In 2007, there were 903 million international touristarrivals , amounting to USD 856 billion.

    This grew 6.6% more than 2006.

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    Indian Tourism India is growing to be a very good market for tourism.

    This is because we have a huge population of 1.2 billion.

    Also, the incomes of the 300 million middle class peopleare growing as is their desire to travel.

    They can be called Cash rich but Time poor, but leisuretourism is climbing up their house hold spending

    priorities. They are now expecting more from theirvacations.

    Airports that have better connectivity now, andinfrastructure is being improved

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    64

    20

    9

    5 2

    Asia

    Europe

    Americas

    Africa

    Australia/ Oceania

    India ranks 42nd in the world with 5 million international visitor arrivals

    every year. Indias outbound tourism has been growing at almost 15 to 20% every year.

    Over 7.5 million people travel out of the country annually.

    According to the Scandinavian Tourism Board,- 60% of Indian departures belong to the 25-45 age group.

    - Business travelers are predominantly male.- Europe and South-east Asian countries such as Singapore, Thailand andMalaysia receive a significantly high percentage of arrivals.

    Most popular destinations among Indians can be seen from research.

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    India Outbound Travel Monitor 2008 states the

    following after research:- On average, Indians spend nearly USD 1,789 perperson per leisure trip.

    - The most important factors taken intoconsideration when deciding the vacationdestination is given below

    62

    5350

    48

    Nature and Environment

    Culture and Art

    Safety

    Hygiene

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    Research has shown that some of the factors seen to

    influence Indian outbound travel are- fluency in English,

    - cheaper and increased connectivity compared to earliertimes,

    - more people travelling out of India for MICE,- Bollywood marketing of destinations abroad,

    - growing demand for niche travel (e.g. honeymoonsand cruises),

    - Greater market segmentation (women, seniorcitizens, younger people, etc.)

    According to estimates, about 200 million people traveloutbound but within the country every year.

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    Pune Tourism and Tourists

    Cities like Pune have a lot of disposable income and a high per capita income ofRs. 46,000 per annum, which is 50% higher than the countrys.

    Short-distance holiday destinations are popular.- E.g.. Instead of USA and UK people are travelling toDubai, Malaysia, Singapore, Mauritius and even within India.

    In terms of outbound travel, Pune stands at number six afterMumbai, Delhi, Bangalore, Chennai and Ahmedabad.

    City Per Capita Income

    Pune Rs. 46,000

    Mumbai Rs. 55,471

    Delhi Rs. 53,155

    Kolkata Rs. 27,868

    Chennai Rs. 32,403

    Hyderabad Rs. 38,768

    Chandigarh Rs. 41,018

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    Sample Size and Methodology AIM: The project aimed at identifying that market in the Pune

    which can afford to take a holiday in a Taj property but does not forvarious reasons.It tries to find out what can be done to bring this market of Pune to

    spend that money on a Taj Holiday. A sample size of 70 respondents was taken. The sample size consisted of working professionals who are

    married/unmarried and with/without children. They are employed in a company or self-employed.

    They are from various industries all over Pune such asPower, IT, Manufacturing, Automotive, Real Estate, etc.

    The IT sector in Pune is huge; it has grown from Rs. 250 crores toRs. 6,500 crores in just 8 years. Hence, a separate analysis has beenshown considering IT professionals, their incomes, preferences, etc.

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    The IT industry IT companies have distinct layers in their hierarchy, and a no. of

    smaller sub-layers. Although the designations may vary from company to company the

    layers can be broadly classified as

    - Senior Management (V.P.s, Directors, etc. managing an SBU)- Middle Management (Asst. V.P.s, Senior Managers managingstrategic accounts)- Team Management (Managers, project managers, etc.managingdevelopment)

    - Technical Programmers (Software engineers, senior softwareengineers, principal software engineers etc. - Programmers)

    IT professionals at various levels were interviewed. Their answers, basic salary structure and average Taj holiday cost

    has been used to make the recommendations.

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    Salary structureManagement level Pay Package(Monthly) AnnuallySenior Management (VPs, CEOs,Directors, etc)

    Rs. 3.5 lakh andabove

    Rs. 42 lakh andabove

    Middle Management (Asst. VPs,Senior Managers etc)

    Rs. 2.5 lakhRs. 3.5lakh

    Rs. 30 lakhRs. 42lakh

    Team Management (Managers,Project Managers, etc.)

    Rs. 1 lakhRs. 2.5lakh

    Rs. 12 lakhRs 30lakh

    Technical Workers (SoftwareEngineers, etc.)

    Anything up to 1.25lakh

    Anything up to Rs.15 lakh

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    These respondents, said that although they are placed well, they do not have alifestyle where they indulge in exotic travel.

    They prefer to save or spend on- Cars/ Bike

    - Real Estate

    - Gold/ Silver / Investments

    - Expensive hobbies, etc.

    Almost 65-70 % of the younger IT professionals in Pune hail from other parts ofIndia(e.g. Bihar, Andhra Pradesh, Uttar Pradesh, etc) and vacationing wouldprimarily mean going home and spending time with family.

    It can also be seen that most people in the field consider travel as an importantpriority after the age of 35 when they are well settled with families and have madea place for themselves in the company.

    Until this time, climbing the corporate ladder may be more important thantravelling.

    After interviewing the respondents, they said that after taxes and otherdeductions, their take home salaries were considerably lesser.

    In order to determine if they could be channelized into the Taj, it is essential to

    know what a Taj holiday costs. 12Aarthi Ramani

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    Destination Summer Winter

    Train (lower end) Air (higher end) Train (lower end) Air (higher end)

    Goa 19,800 29,800 31,200 41,200

    Cochin 20,800 36,800 29,400 45,400

    Kumarakom 24,400 53,200 31,700 63,500

    Kovalam 23,400 52,200 31,600 63,200

    Chennai 26,900 40,300 28,700 42,100

    Jaipur 19,800 32,000 32,900 47,100

    Jodhpur 14,400 34,200 25,900 45,700

    This figure gives an estimated amount of the total expenses for 2 nights, anddouble occupancy. It includes all travel to and from the location, stay, and anyoverheads. It does not include any personal expenditure like shopping and gives alower end price by train and a higher end price by air.

    Holidays

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    Analysis The minimum one must have to spend on a 2 night Taj holiday for 2people is between Rs. 15,000 and Rs. 25,000 depending on the location.

    This can be anything up to- 17% of a Technical workers monthly package.

    - 14% of a Team Managers monthly package.- 7% of a Middle Managers monthly package.- 5% of a Senior Managers monthly package.

    0

    50,000

    1,00,000

    1,50,000

    2,00,000

    2,50,000

    3,00,000

    3,50,000

    SeniorManagement

    MiddleManagement

    TeamManagement

    TechnicalWorkers

    Amt. Spent onvacations Income

    TechnicalProgrammers 10,000 1,25,000

    Team Management 20,000 1,75,000

    Middle Management 40,000 3,00,000

    Senior Management 45000 and above 3,50,000

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    Thus, it can be seen that most Middle Management and SeniorManagement can afford a Taj vacation.

    Also, some of the Team Management can afford to spend on Taj

    The main reasons why these managers said they did not go to 5 star hotelswere

    - Impression of it being very expensive- Patrons of other 2/3/4 star hotels

    - Children and other family constraints

    The average age of an IT employee is as above.

    Average Age

    Senior Management 45 and above

    Middle Management 3545Team Management 2735

    TechnicalProgrammers 2227

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    This could mean that they

    -are bachelors when they are at the technical level-are married at the Team management level-may have small children at the Middle management level-may have grown up children at the senior management level.

    Also, it has been noticed that most IT professionals marrywithin the same industry. Thus, there are two stable incomesespecially when they do not have children and other

    expenditures.

    These Recommendation made have taken all the abovementioned points into consideration

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    Recommendations for the IT

    industry in Pune Awareness: Keeping people informed of your product is the first step:- Posters: Although they are already being done, making posters specific to

    the IT industry with the latest offers for them which can be placed at their

    work locations would be useful.- Road-shows: Road shows, that portray the Taj can be organized. Special

    offers made for the various management levels can be presented to thespecific management. Spot booking, early-bird and group discounts can beoffered.

    - E-mailers: Being the age of IT and e-commerce, e-mailers can be sent tothese professionals. Offers can be sent to the targeted management.

    Offers: Offers can be tailor- made keeping in mind their work, age, incomeetc.

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    1. Technical Management: A Taj Holiday may be out of the budget for thesepeople, however, there is a small market can be targeted. As these Professionals

    are mostly unmarried, group packages for say 4 and more people can be made atlocations such as Goa. Also, South-Indian locations such asOoty, Madurai, Ernakulam etc. can be promoted as these locations were seen tobe a trend.

    2. Team Management: These professionals are generally seen to be of themarriageable age. Also, they are the type who spend on special occasions.

    Honeymoon offers can be made to South India e.g. Kerala3. Middle Management: Keeping in mind the fact that these professionals may havesmall children, offers to location with children activities should be made.

    4. Senior Management: Being at the top of the corporate ladder, these professionalshave money, our safari lodges and higher end Rajasthan hotels can be promoted

    to them. Also, they may have older children and may not want to spend on 2rooms as children over the age of 12 are to be fully paid for. Offers should betailor made for a whole family; they can include package rates for 2 rooms withmeal credit, activities and entertainment, spa treatments, etc.

    These tactics make the target markets feel special and important and this plays arole in their outlook to a product or company.

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    Most popular destinations outside

    India

    Taking all our respondents into consideration Above is another comparative pie chart of the most popular

    destinations outside India. Thus, we can see that Singapore featured the most number of times

    followed by Europe and Malaysia. This is because travel to south-east Asia is becoming easy and

    increasingly cheaper; sometimes cheaper than domestic travel.

    As people would prefer to travel abroad, Singapore is very popular.

    0

    5

    10

    15

    20

    25

    Singapore Malaysia Europe Thailand Australia/ NZ

    Mauritius USA

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    Popular Destinations in India

    This destination preference was achieved by giving specific choice of theabove to the respondents.

    In the case of other destinations, the most popularwere, Ooty, Madurai, Himachal Pradesh, Rishikesh, etc.

    0

    5

    10

    15

    20

    25

    Goa Chennai Kerala Rajasthan Others

    Goa 22

    Chennai 17

    Kerala 14

    Rajasthan 9

    Others 8

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    Goa has always been a very popular destination.

    A Taj holiday in Goa would cost around Rs.20,000 for 2, which is affordable.

    Also, air connectivity is not available from Pune, but trains are also availablefrequently.

    It is close to Pune, and people can make on-the-spot decisions to visit the place.

    It is convenient for those professionals who have their own cars.

    There are many places of interest all over Goa, like

    churches, forts, beaches, markets, etc. this appeals to all age groups. The Indian holiday season is in summer, say April to June

    Families who are well settled can take the advantage of the summer rates (whentheir children have school vacations) and drive down to Goa for 3 to 4 nights.

    It can be promoted for long weekend vacations due to the above factors.

    Goa

    20 - 27 9

    27 - 35 6

    35- 50 6

    50 and above 1012345

    6789

    20 - 27 27 - 35 35- 50 50 andabove

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    Mode of Travel

    The above graph shows the preference of mode of travel among therespondents according to their age.

    This can be explained in the following way:- Road and rail travel is high in the 3550 age group as they may havechildren and air travel will be expensive

    - Also road travel is high in the 2735 age group as they are professionals whomay have their own car as opposed to the 2027 age group

    - People from the age group 50 and above find train travel convenient as they

    are used to the older ways and find more safety in train travel.

    0

    5

    10

    15

    20

    25

    20 - 27 27 - 35 35 - 50 50 and above

    Car

    Railway

    Airway

    Others

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    Recommendations Summer is the Indian holiday season because of summer leave/holiday. The summer rates for a Taj holiday are between 20% to 40% cheaper than

    winter rates.

    Keeping this in mind I would like to recommend the following:- Special summer offers for families to Goa. They can have meal

    credit, activities, entertainment, spa treatments, etc.- Offers for all male groups which can inclusions such as happy hours at the

    bar, golf activities, adventure sports, water sports, etc.- Looking back at the profile of an IT professional, people at the Team

    Management level may spend the money because they would have to payfor only 1 or 2 people, making a group outing affordable.- Organizing beach trails, or trips to casinos is something fun that can be

    done.

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    Chennai 012

    3

    4

    5

    6

    20 - 27 27 - 35 35- 50 50 andabove

    20 - 27 5

    27 - 35 2

    35- 50 6

    50 and above 4

    Chennai was the second most popular destinations among the respondents.

    Also, it is the best connected destination.

    A Taj holiday at Chennai would cost around Rs.25,000

    The 3 things people said they would prefer while choosing a destination and hotel are:- Spa and Swimming Pool

    - Beach Resort

    - Something away from a city/ metro and crowd

    These are the USPs of Taj fishermans Cove.

    There are many places of interest around such as Mahabalipuram, Crocodile

    Bank, Pondicherry, etc. Many business men travel to Chennai often but would probably not get a chance to

    experience it as a holiday

    They could also be those professionals who travel on business a lot and so would like torelax on the beach or get a massage.

    Fishermans Cove also has the element of romance, this can be used to promote it as a

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    Connectivity with Pune

    From this we cansee that Chennaiis most well

    connecteddestination

    0

    10

    20

    30

    40

    50

    60

    70

    Chennai Cochin Goa Kumarakom /

    kovalam

    Connectivity

    Location To From

    Trains Flights Trains Flights

    Goa 1 daily 1 daily

    Cochin1 Monday, 1

    daily1 Monday, 1 daily

    Kumarakom

    (Trivandrum)1 daily 1 daily

    Kovalam (Trivandrum) 1 daily 1 daily

    Chennai 3 daily 5 daily, 1 Sun to Fri 3 daily5 daily, 1 Sun to

    Fri

    Jaipur 1 daily

    Jodhpur 1 Monday

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    Recommendations This is a place that senior professionals who are well settled would go to

    relax or sight-see. In either of the case, there are many advantages thisplace has.

    Keeping in mind the USPs of Taj Fishermans Cove I would like tomake the following recommendations:

    - More senior people say aged 50 and above would like a package to thisplace.

    - Packages can be made of 3 types; one which has inclusions for

    sightseeing (guided day tours, etc.), and one with inclusions forrelaxing(spa treatments, etc.); and one having both.

    - Looking at the IT sector again, these packages can be promoted to thesenior management.

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    Market Segmentation In order to get a better idea of the Pune market I have

    segmented the market further looking at the preferencesof the individuals interviewed.

    They are grouped as:- Ladies Groups

    - Nature Travelers

    - Seasonal Travelers

    - Package Travelers

    Recommendations for the above are given taking intoconsideration the answers from various respondents.

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    Ladies Groups There are already some groups like WOW (Women on

    Wanderlust), that arrange trips for ladies and is organized by ladies.This is a lucrative market.

    Around 20 ladies were interviewed.

    Most of them found the idea of travelling with other ladiesinteresting and fun. 7 of them said they already have travelled withother ladies.

    These women wanted a destination with either

    - Shopping and Sight seeing or

    - Adventure and Nature Working women or mothers feel the need to vacation, however, not

    many of these vacations are vacations because of children.

    When women travel with other women they have fewresponsibilities and they can really enjoy.

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    Recommendations Working women with children have time constraints. Small

    affordable weekend getaway packages can be arranged forthem. They would also prefer to relax as that is what a

    vacation is to them. Some likely destinations which can bepromoted are Goa, Aurangabad, etc.

    Women who do not work however tend to have more freetime. Longer vacations to destinations with shopping andsightseeing such as Rajasthan can be arranged.

    Packages with water sports and other activities can bepromoted to adventure-loving women.

    Trips to Sula Vineyards at Nasik for an up class food and winevacation during harvesting, crushing season.

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    Some of the ways to reach this market are:- Doing small road shows at malls and shopping complexes

    - Collaborating with companies who may send their femaleemployees on team building, training trips.

    - Targeting wives of IT professionals.- Having only female bookers / management come for small

    events showcasing this concept.

    - Tie-ups with beauty salons, advertising with posters in

    parlors, etc.

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    Nature Travelers Over 70% of the respondents wanted vacation which got them

    closer to nature.

    Beaches, hill-stations, backwaters, etc. are perfect.

    Also if activities and entertainment was arranged in theselocations and then promoted, there would be many takers.

    People from all age groups, professions, etc. were found to beinterested in this.

    However, this demands that people be ready to get their handsdirty. They will be required to wear appropriate clothing.Hence, for this it is important to aim at the slightly moreforward thinking Pune residents.

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    Recommendations The inclusions can be various nature trails, safaris, bird watchingsessions, beach trails, backwater kayaking, etc.

    Spa treatment can also be offered to pamper them. The Senior management in IT companies can afford an exotic

    vacation with interesting activities. Company sponsored trips can be arranged in these places. Our wilderness lodges can be promoted to them during

    promotional events. Some other hotels that can be promoted arethose in Goa and Kerala.

    Some ways to reach this market are:- Presentation of these properties during road shows.- Tie-ups with nature travel groups such as

    Pugmarks, Insearch, Adventure 1,etc. for corporate, ex-pats, etc.

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    Summer V/S Winter As mentioned before, summer packages are found to be

    more affordable than winter packages. Summer is alsothe Indian holiday season.

    Although many people prefer to travel off-season toavoid crowds, they may not always have an option due tofamily constraints.

    Price difference of the popular destinations can be seenin the table below:

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    Taj Packages (2 nights double occupancy)

    Location Hotel NameSummer

    '09

    Meal

    CreditInclusives Winter '09 Meal Credit Inclusives

    Goa

    Taj Holiday Village 16,000 3,333 B/F + lunch + dinner 26,655 3,000B/F + 10% Disc on laundry and Tele +

    Half day excursion + Adventure Activity

    Fort Aguada Beach

    Resort14,666 3,333 B/F + lunch + dinner 25,925 3,000

    B/F + 10% disc on laundry, tele +

    airport Transfer + Adventure activity

    Taj Exotica 17,000 4,000 B/F + lunch + dinner 29,285 3,000 B/F + 10% disc on laundry, tele

    Kerala

    Taj Malabar, Cochin 14,000B/F + lunch or dinner + 20 %

    disc on food and bev22,650 3,000

    B/F + half day excursion +Sunset cruise

    + 10% Disc on Laundry and tele

    Taj Garden Retreat,

    Kumarakom14,000

    B/F + lunch or dinner + 20 %

    disc on food and bev24,395 3,000

    B/F + Backwater cruise + 10% disc On

    Laundry, Telecom + Half day excursion/

    speed boat trip

    Taj Green Cove Resort,

    Kovalam13,000

    B/F + lunch or dinner + 20 %

    disc on food and bev24,275 3,000

    B/F+ Half day excursion + Kids activities

    + 10% disc on laundry, tele

    Chennai Fisherman's cove 21,500B/F + lunch or dinner + 20 %

    disc on food and bev

    23,330 3,000B/F +half day excursion + kids activity +

    10% disc on laundry and tele

    Rajasthan

    Jaimahal Palace, Jaipur 12,000B/F + lunch or dinner + 20 %

    disc on food and bev27,155 3,000

    B/F +half day excursion + kids activity +

    10% disc on laundry, tele ,spa

    Rambaugh Palace,

    Jaipur52,500 75,000

    B/F + Transfers + 1 dinner + wine + half

    day tour + comp spa wet areas + 15%

    disc on spa treatments + 10% disc on

    f&b, tele, laundry + sunset tour +

    heritage walk

    Taj Harimahal, Jodhpur 9,000B/F + lunch or dinner + 20 %

    disc on food and bev

    20,535 3,000

    B/F +half day excursion + kids activity +

    10% disc on laundry, tele ,spa + cultural

    net.

    Umaid Bhawan Palace,

    Jodhpur52,500 75,000

    B/F + Transfers + 1 dinner + wine + half

    day tour + comp spa wet areas + 15%

    disc on spa treatments + 10% disc on

    f&b, tele, laundry + museum tour +

    heritage walk

    Best of

    Kerala

    Taj Malabar, Cochin,

    Taj Garden Retreat,

    Kumarakom, Taj Green

    Cove Resort, Kovalam

    26000B/F + Lunch or dinner + 20%

    disc on food and bev27400

    B/F + Lunch or dinner + 20% disc on

    food and bev

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    Recommendations Promoting these summer packages to families, and givingthem attractive discounts on group or early bookings canbring in business.

    Many people take vacations with larger families- many familymembers. If promoted to these people group discounts can be

    given.

    Some ways to reach this market are:

    - Posters, hoardings etc. at shoppingcomplexes, malls, multiplexes, etc.- Advertising at clubs e.g. Poona Club, Turf Club, Boat Club, etc.

    and other family activity places.

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    Packages

    Tours with fixed itineraries is a concept that is not very

    popular among the working people. They want their flexibility to be able to do what they

    want on their vacation.

    Also, the respondents said that they preferred dealing

    directly with the hotel. They seemed to trust the hotelsmore, thought it was more convenient and thoughthaving to pay a commission was unnecessary.

    However, customized packages is a concept that allowsboth flexibility as well as pre-planning.

    Customized packagesfrom hotels

    Packages / tours

    No packages

    Depends on offer

    No planning

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    A customized package is one where a room is sold with various inclusions.Each package is custom made to suit the preference of the guests.

    This is a tedious process but it allows the guest to make a one timepayment, and it will help the guest to make an easy decision based on thepackage amount.

    Packages can be made including the following:- Airport transfers,

    - Meals / meal credit,- Guided tours,- Spa treatment,- Hired Vehicles,- Water sports,

    - Nature Trails, Treks etc.- Visit to markets,- Performances from local artists, etc.- Day trips to local hill stations, religious places.

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    Cultural Packages Packages can be made keeping in mind various local festivals.

    Onam festival in Kerala: It takes place between August toSeptember and is a 10 day harvesting festival. Inclusions can be

    - authentic food for the trip,

    - trips to watch local snake boat races,- Kaikottikalli dance,

    - games of bravado,

    - elephant procession, etc.

    Pushkar festival in Rajasthan: Inclusions can be

    - Trips to Ajmer,

    - Watching the cattle fair,

    - Trips to the Bazaar

    - Auctions, music and sports

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    Goan Carnival: It takes place during February beforeEaster. Inclusions can be

    - Trips to watch the plays, song and dance,

    - Trip to watch the parade,

    - Local feasts, etc.

    Others:

    - Pongal / Kartigai Deepam in Chennai

    - Sankranti - Kite Festival and Navrati in Gujrat

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    Other Recommendations Gift packages: Taj Holidays can be promoted as gifts, e.g. for

    children who want to gift them to their parents, or parentswho wish to gift their children holidays, etc.

    International Schools: Students from international schools areanother market that can be aimed for. Student groups fromsay Sharad Pawar International School, Mercedes-BenzSchool, Symbiosis International School can be taken on toursto various parts in India as many of them would like to

    explore the country. Retired: Although senior citizens have lesser expendable

    money, they have plenty of time on their hands. Most of themwant to make the most of this. Therefore, they like to travel.

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    Occasions: Packages for specific dates for different market

    segments, e.g. Mothers Day package, Valentines Daypackage, Rakhi etc. with inclusions such as mom + kidoutings, candle-light dinner, etc.

    Kerala: Day long trip to Lakshadweep Islands can be

    organized a flight from Cochin International Airport.Also, one night on a house-boat in the backwaters can beused to promote honeymoon or couple packages.

    Similar to Kerala, Rajasthan hotels can organize day longtrips to religious places like Ajmer, and Pushkar or hillstations like Mount Abu, etc.

    Specific groups of people can be aimed at like the buildersin Pune, secretaries , hoteliers, etc.

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    Marketing: My last recommendation is regarding the

    marketing techniques that can be used. So far a Taj Holiday is marketed with the destination

    as the prime focus.

    After appropriate market segmentation, the packages

    should be more focused at the target market or typeof vacation.

    This makes the traveler feel special.

    E.g. IT holidays If a package is made for the IT people

    it should focus on the fact that it is made specially forthem, rather than which destination it takes them to.

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    Bibliography http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/

    http://timesofindia.indiatimes.com/articleshow/13400842.cms

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    http://www.unwto.org/statistics/index.htm

    http://www.globalinsight.com/gcpath/TourismMarketStrategyModels.pdf

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    http://bombayhighcourt.nic.in/site/districtcourts/stations/pune.pdf

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    http://www.wow.com 43Aarthi Ramani

    http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://timesofindia.indiatimes.com/articleshow/13400842.cmshttp://www.tourismroi.com/Content_Attachments/27670/File_633513750035785076.pdfhttp://www.unwto.org/statistics/index.htmhttp://www.globalinsight.com/gcpath/TourismMarketStrategyModels.pdfhttp://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://bombayhighcourt.nic.in/site/districtcourts/stations/pune.pdfhttp://www.tajhotels.com/TajHolidays/index.aspxhttp://www.tajoffers.com/monsoon08/index.htmlhttp://www.indiastat.com/india/ShowData.asp?secid=9524&ptid=239&level=3http://www.wow.com/http://www.wow.com/http://www.wow.com/http://www.indiastat.com/india/ShowData.asp?secid=9524&ptid=239&level=3http://www.tajoffers.com/monsoon08/index.htmlhttp://www.tajhotels.com/TajHolidays/index.aspxhttp://bombayhighcourt.nic.in/site/districtcourts/stations/pune.pdfhttp://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.globalinsight.com/gcpath/TourismMarketStrategyModels.pdfhttp://www.unwto.org/statistics/index.htmhttp://www.tourismroi.com/Content_Attachments/27670/File_633513750035785076.pdfhttp://timesofindia.indiatimes.com/articleshow/13400842.cmshttp://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/http://www.financialexpress.com/news/outbound-tourism-will-be-our-initial-focus/289999/
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    http://www.maharashtra.gov.in/english/ecoSurvey/ecoSurvey1/esm_e/cha05e.pdf

    http://www.financialexpress.com/old/latest_full_story.php?content_id=165758

    http://www.bharatbook.com/general/Travel&Leisure.asp

    http://www.india-reports.com/Tourism-wk/index.aspx

    http://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.html

    http://www.websource.co.in/news-events.asp

    http://www.globalinsight.com/ProductsServices/ProductDetail850.htm?gclid=CKzO7KPoo5cCFQ8upAod8E1f_A

    http://www.zibb.com/article/4462383/Research+and+Markets+An+India+Outbound+Travel+Monito

    r+for+2008+Identify+Growth+Opportunities+Develop+Effective+Marketing+Strategies+and+Understand+New+Trends

    Search engines:

    www.google.com

    www.wikipedia.org

    44Aarthi Ramani

    http://www.maharashtra.gov.in/english/ecoSurvey/ecoSurvey1/esm_e/cha05e.pdfhttp://www.financialexpress.com/old/latest_full_story.php?content_id=165758http://www.bharatbook.com/general/Travel&Leisure.asphttp://www.india-reports.com/Tourism-wk/index.aspxhttp://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.htmlhttp://www.websource.co.in/news-events.asphttp://www.globalinsight.com/ProductsServices/ProductDetail850.htm?gclid=CKzO7KPoo5cCFQ8upAod8E1f_Ahttp://www.globalinsight.com/ProductsServices/ProductDetail850.htm?gclid=CKzO7KPoo5cCFQ8upAod8E1f_Ahttp://www.zibb.com/article/4462383/Research+and+Markets+An+India+Outbound+Travel+Monitor+for+2008+Identify+Growth+Opportunities+Develop+Effective+Marketing+Strategies+and+Understand+New+Trendshttp://www.zibb.com/article/4462383/Research+and+Markets+An+India+Outbound+Travel+Monitor+for+2008+Identify+Growth+Opportunities+Develop+Effective+Marketing+Strategies+and+Understand+New+Trendshttp://www.zibb.com/article/4462383/Research+and+Markets+An+India+Outbound+Travel+Monitor+for+2008+Identify+Growth+Opportunities+Develop+Effective+Marketing+Strategies+and+Understand+New+Trendshttp://www.google.com/http://www.wikipedia.org/http://www.wikipedia.org/http://www.google.com/http://www.zibb.com/article/4462383/Research+and+Markets+An+India+Outbound+Travel+Monitor+for+2008+Identify+Growth+Opportunities+Develop+Effective+Marketing+Strategies+and+Understand+New+Trendshttp://www.zibb.com/article/4462383/Research+and+Markets+An+India+Outbound+Travel+Monitor+for+2008+Identify+Growth+Opportunities+Develop+Effective+Marketing+Strategies+and+Understand+New+Trendshttp://www.zibb.com/article/4462383/Research+and+Markets+An+India+Outbound+Travel+Monitor+for+2008+Identify+Growth+Opportunities+Develop+Effective+Marketing+Strategies+and+Understand+New+Trendshttp://www.globalinsight.com/ProductsServices/ProductDetail850.htm?gclid=CKzO7KPoo5cCFQ8upAod8E1f_Ahttp://www.globalinsight.com/ProductsServices/ProductDetail850.htm?gclid=CKzO7KPoo5cCFQ8upAod8E1f_Ahttp://www.websource.co.in/news-events.asphttp://www.websource.co.in/news-events.asphttp://www.websource.co.in/news-events.asphttp://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.htmlhttp://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.htmlhttp://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.htmlhttp://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.htmlhttp://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.htmlhttp://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.htmlhttp://www.travelwebdir.com/travelarticles/Online-Travel-Statistics-337.htmlhttp://www.india-reports.com/Tourism-wk/index.aspxhttp://www.india-reports.com/Tourism-wk/index.aspxhttp://www.india-reports.com/Tourism-wk/index.aspxhttp://www.india-reports.com/Tourism-wk/index.aspxhttp://www.india-reports.com/Tourism-wk/index.aspxhttp://www.bharatbook.com/general/Travel&Leisure.asphttp://www.financialexpress.com/old/latest_full_story.php?content_id=165758http://www.maharashtra.gov.in/english/ecoSurvey/ecoSurvey1/esm_e/cha05e.pdf
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    Aarthi Ramani

    IHM-A Understudy Presentation

    Taj Blue Diamond, Sales & Marketing

    Guide: Mrs. Deepika Godsay Atre

    Commercial Sales Director