legacy initiatives for year end 2012
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Legacy Initiatives for Year End 2012. Enhancing Search with Authentication Enterprise Search Summit, 18 October 2012. Diana Bittern. Diana Bittern, Knovel Cynthia Larson, Eaton Corporation . October 2, 2012. Knovel integrates 3 key elements. Validated Content. - PowerPoint PPT PresentationTRANSCRIPT
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Legacy Initiatives for Year End 2012
October 2, 2012
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Diana BitternEnhancing Search with AuthenticationEnterprise Search Summit, 18 October 2012
Diana Bittern, Knovel
Cynthia Larson, Eaton Corporation
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Data Analysis Tools integrated into Engineering Workflow
• Easy-to-use tools for initial calculations and information validation• More than 95,000 interactive tables, graphs and equations • Customize and manipulate data as easily as sorting a spreadsheet• Digitize one or more curves by plotting points on a graph• Data Export preserves format and documents data source (Excel, MathCAD)
Knovel integrates 3 key elements
Validated Content
• Established, accepted science sourced from recognized societies & publishing partners• Stringent selection process driven by customer requests and vetted by industry experts• Editorial Advisory Board provides deep engineering experience & leadership
ensuring depth & breadth of content meets customer needs
• Finds data, hidden in tables, graphs, and equations
• “Understands” engineering language • Allows numeric range search
• Automatically performs unit conversion • Performs multi-variable search
Search Optimized for Engineers
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Knovel is an information provider; at 11 years old, today...
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supports TEN different flavors of user authentication
IP Authentication
Username/Password (account level)
Individual User Registration User Registration RequiredUser Registration OptionalParameterized (for Required
only)
Athens
Automatic Pass through (SSO)
Shibboleth UK Federation
Manual Pass through (UN/PW)
Parameterized (old)
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Knovel‘s challenges as a VENDOR
Email based User registration-Customers don't receive emails; often caught by spam filters
Support, Operations and QA-New customer onboarding is difficult due lack of standards based authentication
-QA of authentication methods requires resources and custom tools
-Diagnosing technical issues a challenge
-Pass Through progress limited by security issue
Limited reporting capabilities-Authentication failures are not logged
-Detailed reporting on usage by unique users not always available
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Eaton Worldwide
• Founded in 1911 • Headquartered in Cleveland• Diversified power management
company• Customers in more than 150 countries• 72,000 employees worldwide• Chairman & CEO – Alexander M.
Cutler
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Eaton University Library
Eaton• Diversified power management company• 72,000 employees worldwide
The Library• Reports to Corporate HR• Library by the numbers:
• 100 percent digital content• 33,000 users worldwide• 3 team members in U.S. and India• 19 key content suppliers
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Challenges
• Telling a compelling value story to leaders
• Capturing relevant metrics• User access• Lack of user awareness about where
content comes from
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Eaton University Library Uses
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FOUR different flavors of user authentication
IP Authentication
Username/Password (account level)
Individual User Registration User Registration RequiredUser Registration OptionalParameterized (for Required
only)
Athens
Automatic Pass through (SSO)
Shibboleth UK Federation
Manual Pass through (UN/PW)
Parameterized (old)
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A test case
Move to Knovel User Registration Advantages/disadvantages for the user Advantages/disadvantages for the library
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In return, at Eaton
Trending at 15% usage increase for 201281% of users go to Knovel to look for information to help solve a problem
83% of users have applied knowledge acquired from Knovel back on the job
94% of users would recommend Knovel to a co-worker 93% of users plan to use Knovel again
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Along came AARG
Access and Authentication Research Group, a collaboration of library managers and information suppliers, created by ITIMG in Fall of 2011.
Tasked with conducting research and developing a roadmap towards more standardized access and authentication protocols
Conducted survey, authored draft White Paper, available on request.
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AARG Survey targeted Knowledge Managers in the Corporate sector
Timing: Q411
Focus: Current, Anticipated and Preferred Authentication Methods
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Response Summary
Pharma/Medical ManufacturingHigh TechOil/GasConsultingConsumer GoodsAgribusinessContent Provider
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• Select all that apply• Over 95% of the
responding organizations use IP authentication
• Over 82% have individual logins and passwords
Current State
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• Rank top 4• Still a large number of
organizations anticipate using IP authentication
• Indicates an increase in Single Sign On – from 37% to 60%
Anticipated 2-3 Year State
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Sample replies• True usage figures by organization will be important inputs to decisions about
renewal of subscriptions and also support charge-back methods of funding subscriptions
• Simplifying their means of access would most likely increase their usage of services.
• The only thing the user wants, is not to type/remember UN (username)/PW (password) nor to get involved in any type of authentication process before accessing a resource.
Authentication Standards?
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Legacy Initiatives for Year End 2012
October 2, 2012
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Diana BitternKnovel’s Progress
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May 2012: Knovel surveyed our users about Authentication
104 Customers Responded-58 Academic
-40 Corporate
-8 Government
Customer Expections for the next 3 years- IP Authentication support still a strong requirement
-SSO requirements will double from 12 to 24 customers
-Federated Discovery Solution demand will double from 10 to 23 customers
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Current authentication landscape
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Authentication Futures 1-3 years out
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Knovel‘s New Platform Authentication goals
Reduce number of authentication methodsMove to federated standards based authentication to support Knovel’s Enterprise and Academic Customers
Support SAML Federation for authentication Buy (vs Build) a product that supports standards based authentication adapters such as SAML, OpenID
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Knovel Challenges Addressed by SAML
Simplified Registration
- Identity already verified; no need for activation email
-User attributes provided in secure exchange Onboarding of customers
-Repeatable model
-Configuration contained in a metadata exchangeAuthorization
- LIVE personnel check is part of authenticationReduced QA and support effort
- Industry adopted standard
- Interoperability testing by vendors
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We‘re building on the work of AARG
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Knovel is committed to supporting standards based identity federation For end user ease of accessFor flexible administration of information resource identity management
For better metrics and reporting
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Legacy Initiatives for Year End 2012
October 2, 2012
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Diana BitternThank you!