digital transformation: driving profitability with ......technology strategy considerations •...
TRANSCRIPT
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Digital Transformation: Driving Profitability with Technology & System EfficienciesM AY 8 , 2 0 1 8
TO RECEIVE CPE CREDIT• Individuals
Participate in entire webinar
Answer polls when they are provided
• Groups Group leader is the person who registered & logged on to the webinar
Answer polls when they are provided
Complete group attendance form
Group leader sign bottom of form
Submit group attendance form to [email protected] within 24 hours of webinar
• If all eligibility requirements are met, each participant will be emailed their
CPE certificate within 15 business days of webinar
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TODAY’S PRESENTER
Christina PhillipsDirectorBKD [email protected]
What Does It Mean to Be “Digital?”
Source: McKinsey & Company, “What digital really means”
Creating Value at New
Frontiers
Creating Value in Core Businesses
Building Foundational
Digital Capabilities
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What Does It Mean to Be “Digital Enabled?”
Source: McKinsey & Company, “What digital really means”
Devices Objects People
Wherever You Are, You Aren’t Alone
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Digitally Enabled Business Process
Cross-Functional
Flat/Non-Hierarchy
New Ideas & Perspectives
Fast Moving &
ResponsiveAgile
HOW CAN TECHNOLOGY BENEFIT PROCESS?
Align Scale
Integrate Enable
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Technology Strategy Considerations
• Dual-track concept Current needs/legacy capabilities
Targeting initiatives that align to digital strategy
• Partnership imperative Technology leadership & business leadership
Engagement of process owners
• Agile & collaborative Integrated solutions
Support business growth
Keyword Transformation
Barrier Response
Legacy New Perspective
Paper-Based System Enabled
Manual Automated
Double Entry Integrated
Excel/Spreadsheet Analytics
Upload/Download Real Time
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KEY AREAS FOR DIGITAL ENABLEMENT
CRM System
Procure to Pay Customer Self-Service
Employee Self-Service
Company Onboarding
Customer Onboarding
Agile Reporting
Paperless Workflows
Budgeting & Forecasting
Warehouse Mgmt Solution
EDI
Project Mgmt/Tracking
Data Warehouse
Dashboard Analytics
COMMON DIGITALLY ENABLED SOLUTIONS
Customer Experience
• E-commerce/Portals• CRM• Social Media
Operational Agility
• Business Process Automation/Workflow• System Integration/ERP Solutions• Data Analytics Platforms
Workforce Enablement
• Mobility• System User Experience• Empowerment & Efficiency
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COMMON TOOLS
Leveraging Technology as Solutions
• Vertical/Industry Software
• Web Services/APIs
• Data Warehouse Platforms/SQL Server
• Paperless/Document Management Solutions
• Data Analytics Platforms/PowerBI
• Portals/SharePoint
• Workflow Engines
CASE STUDY – WORKFLOW
• Replacing manual processes for AP & expense approval
• Reduce turnaround time from 5–7 days to 1–2 days
• Digital records with approvals, ease of access
Identify Processes Quantify Goals Solution
Selection Implementation
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CASE STUDY – DASHBOARD/ANALYTICS
• Disjointed/inconsistent analysis (individual-driven)
• Shift to real-time analysis from “prepared & distributed”
• Cultural shift in accountability & engagement with data
Identify Gaps/Challenges
Identify Stakeholders Implementation Expansion
CASE STUDY – WAREHOUSE MANAGEMENT
• Silo systems – have to reconcile data from multiple systems
• Simplify reporting with single-source/integrated systems
• View solution as support of process, rather than hindrance
Document System Flow
Identify Reporting Opportunities
Integration/Solution Design Implementation
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Questions?
CONTINUING PROFESSIONAL EDUCATION (CPE) CREDIT
BKD, LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
The information contained in these slides is presented by professionals for your information only & is not to be considered as legal advice. Applying specific information to your situation requires careful consideration of facts & circumstances. Consult your BKD advisor or legal counsel before acting on any matters covered.
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CPE CREDIT
• CPE credit may be awarded upon verification of participant attendance
• For questions, concerns or comments regarding CPE credit, please email the BKD Learning & Development Department at [email protected]
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Digital Transformation Resource Center
bkd.com/technologies/digital-transformation
June 5, 2 p.m. Central time
