learning impact having it, not just showing it · measure diﬀerently there is no silver bullet...

Learning ImpactHaving it, Not Just Showing it

Learning Impact Having it, Not Just Showing it

Our Webinar Hosts

Oliver CraddockCEO

Mind Tools

Culture

No culture of self development - used to

having content pushed and development only seen as

classroom.Dani JohnsonCo-Founder and Principal Analyst

RedThread

Today’s Agenda

● Learning Today: A Short History Lesson

● What are Leading Organizations Doing?

● What L&D Should be Doing

● Use Data to Drive Learning Impact

● Successes and Takeaways

● Q&A Session


Why Organizations Choose Mind Tools

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and career development.

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Allow them to use microlearning to

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Poll Question:

Why do you think that learner engagement is such

a big L&D challenge?

Learning Impact(having it, not just showing it)

Dani JohnsonCofounder, Principal AnalystRedThread Research

On-demand, practical learning trusted by millions

f

FrederickWinslow

Taylor

©2018 RedThread Research. All rights reserved

Outperformers prioritize growth goals

Source: IBM Global Study


How does this affect L&D?

We have to think about the next 100 years differently than we thought

about the last 100.

So…what are leading orgs doing?

This is really hard.There is no silver bullet.


Patterns leading orgs are following:(to both have and show learning impact)

Get clear on the

business goal

1

Use leading

and lagging

indicators

4

Be consistent!

5

Make your metrics, choose

data

3

Consider all the levers

2

Illustrate your story

6


1. Get clear on the business goals.

3 things more evolved organizations understand:

Business direction

How success is measured

Collaboration is key


2. Consider all the levers.

Discover Consume Experiment ConnectPlan Perform

Employee Development

• # of External searches for content related to goal

• # of Internal searches on content related to goal

• # of Clicks to content related to goal

• Conversion rate of comms/marketing to specific goals

• # of Courses / content provided to address goal

• # of External searches / consumption of articles, etc. having to do with the goal

• # of learning paths completed on subjects about goals

• # of stretch assignments completed that build skills toward goal

• # of Cross-functional rotations that build skills toward goal

• # of smart failures associated with working toward goal

• # of New connections to SMEs with respect to goal

• # of new cross-functional connections

• # of SMEs on the subject of the goal

• % of employees with goals specific to goal

• % of 1:1s where progress toward goal are addressed

• % of employees including content or activities in IDP specific to goal

• # of individual development goals completed that are related to goal


3. Make your metrics & choose your sources.

Contextual Deliberate Calculated Directional


3. Make your metrics and choose your sources.

HR Data

Interview / Observation

Data

Business Data

Learning / LMS Data

Surveys / Evaluations

Reso

urce

s Re

quire

d

Frequency of Use


4. Use leading and lagging indicators.

Leading indicators: Predictive in nature. Frequent and formative. Offer valuable information that can help organizations adjust or change.

Examples:• Employee / Manager engagement• Intention to change• Improved awareness• Popularity of a topic on an LXP

Lagging indicators:Confirm long-term trends. Significant changes in the company generally occur before trends in the market.

Examples:• ROI• Learning spend per employee• # of employee learning hours• Learner satisfaction


5. Be consistent.

Patience is a virtue.

Metrics aren’t always immediately useful; collect

them consistently over time.

Standardize!

Collect and format data in the same way as the rest of

the organization.


6. Illustrate your story.

Know your audience! Know what’s important to them. Do they really care about completion rates?

Don’t…Tell them stuff they don’t

care about

Don’t…Fail to paint

a picture

Be graphic! Use pictures, not just

numbers. Get good at data visualization

Don’t…Bury the

lead

Focus! Use only data that makes

your point or tells your story.

Challenging You to Think Marketing



Poll Question:

What data sources are you using to build metrics?


Patterns smart companies are following:

Get clear on the

business goal

1

Use leading

and lagging

indicators

4

Be consistent!

5

Make your metrics, choose

data

3

Consider all the levers

2

Illustrate your story

6


Questions?

http://redthreadresearch.com/2019/06/27/learning-impact-infographic/

Follow this project & Infographic Summary

Dani [email protected] @danij2



mailto:[email protected]

We Have to Change Our Reality 1. 2.

3. 4.

Get Comfortable With Data and Measure Differently

There is no Silver BulletDespite what we may all hope.

It is Dependent on Your ContextYour approach needs to evolve.

Key Takeaways


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Q&A

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the evolution of your learning.

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