learner workbook activities & assessments€¦ · australian college of the professions rto no....

Australian College of the Professions RTO No. 41201 CRICOS No. 03608K

ACP-BSBRSK501V1.2018-LW&A

LEARNER WORKBOOK

ACTIVITIES & ASSESSMENTS BSBRSK501 Manage risk

BSB51915 Diploma of Leadership and Management

Student ID: _________________________________________________

Student Name: _________________________________________________

Date of Birth: ______ / ______ / __________

Assessor Name: ________________________________________________

Student Signature:______________________ Date: _____ / _____ / ________

OFFICE USE ONLY Received by - Date:

Assessment Attempt Initial Attempt Second Attempt / Reassessment

Completion Status Complete Incomplete

RESULTS COMPETENT NOT YET COMPETENT

Completion Date: Assessed by:


ACP-BSBRSK501V1.2018-LW&A P a g e | 1

Table of Contents

Table of Contents ......................................................................................................................... 1

Instructions to Learner ................................................................................................................. 2

Assessment instructions ................................................................................................................. 2

Assessment requirements .............................................................................................................. 5

Observation/Demonstration ........................................................................................................ 6

Candidate Details ......................................................................................................................... 7

Assessment – BSBRSK501: Manage risk .......................................................................................... 7

Activities ..................................................................................................................................... 8

Activity 1A ....................................................................................................................................... 8

Activity 1B ....................................................................................................................................... 9

Activity 1C ..................................................................................................................................... 10

Activity 1D ..................................................................................................................................... 11

Activity 1E...................................................................................................................................... 12

Activity 1F ...................................................................................................................................... 13

Activity 1G ..................................................................................................................................... 14

Activity 2A ..................................................................................................................................... 15

Activity 2B ..................................................................................................................................... 16

Activity 2C ..................................................................................................................................... 17

Activity 3A ..................................................................................................................................... 18

Activity 3B ..................................................................................................................................... 19

Activity 4A ..................................................................................................................................... 20

Activity 4B ..................................................................................................................................... 21

Activity 4C ..................................................................................................................................... 22

Activity 4D ..................................................................................................................................... 23

Activity 4E...................................................................................................................................... 24

Activity 4F ...................................................................................................................................... 25

Summative Assessments ............................................................................................................ 26

Section A: Skills Activity ................................................................................................................ 27

Section B: Knowledge Activity (Q & A) .......................................................................................... 28

Section C: Performance Activity.................................................................................................... 29

Case Study A – Logistics United .................................................................................................... 31



Instructions to Learner

Assessment instructions Overview

Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

Address each question including any sub-points

Demonstrate that you have researched the topic thoroughly

Cover the topic in a logical, structured manner

Your assessment tasks are well presented, well referenced and word processed

Your assessment tasks include your full legal name.

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

Presenting any work by another individual as one's own unintentionally

Handing in assessments markedly similar to or copied from another learner

Presenting the work of another individual or group as their own work

Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.



Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC.

Competency outcome

There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency. Please refer to the Competency record sheet and assessor observation for the Trainer’s feedback.

Additional evidence

If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.

Confidentiality

We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.



Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal. For more information please refer to the student handbook on https://www.professions.edu.au/

Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request. For more information on Recognition of Prior Learning (RPL), please refer to student handbook on https://www.professions.edu.au/. Special needs

Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

https://www.professions.edu.au/

https://www.professions.edu.au/



Assessment requirements Assessment can either be:

Direct observation

Product-based methods e.g. reports, role plays, work samples

Portfolios – annotated and validated

Questioning

Third party evidence.

If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party.

Third parties can be:

Supervisors

Trainers

Team members

Clients

Consumers.

The third party observation must be submitted to your trainer/assessor, as directed.

The third party observation is to be used by the assessor to assist them in determining competency.

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.



Observation/Demonstration Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.

An explanation of observations and demonstrations:

Observation is on-the-job

The observation will usually require:

Performing a work based skill or task

Interaction with colleagues and/or customers.

Demonstration is off-the-job

A demonstration will require:

Performing a skill or task that is asked of you

Undertaking a simulation exercise.

Your trainer/assessor will inform you of which one of the above they would like you to do. The observation/demonstration will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide. Please refer to Competency record sheet and assessor observation document for the Trainer’s feedback.



Candidate Details

Assessment – BSBRSK501: Manage risk Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBRSK501: Manage risk.

Student ID: ______________

Student Name: _____________________________________________________________

Email: _____________________________________________________________

Course: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”

Signed: ____________________________________________________________

Date: _____ / _____ / __________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________



Activities

Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).

Activity 1A Date

Estimated Time 20-30 Minutes

Objective To provide you with an opportunity to review organisational processes, procedures and requirements for undertaking risk management in accordance with current risk management standards.

Provide a brief overview of your organisation’s (or an example organisation’s) current risk management practices and how these meet organisational needs. (Approximately 150-200 words.) ___________________________________________________________________

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Activity 1B Date

Estimated Time 20 Minutes

Objective To provide you with an opportunity to determine scope for risk management process.

For your organisation (or an example organisation), provide the details of two areas within the business and the requirements under these that require risk management (e.g. work health and safety). ___________________________________________________________________

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Activity 1C Date


Objective To provide you with an opportunity to identify internal and external stakeholders and their issues.

At your workplace (or an example workplace) list the stakeholder types/groups and an issue for each. ___________________________________________________________________

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Activity 1D Date


Objective To provide you with an opportunity to understand about reviewing political, economic, social, legal, technological and policy context.

How do the following affect risk management in the workplace: Political Economic Social Legal Technological Policy?

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Activity 1E Date

Estimated Time 20-30 Minutes

Objective To provide you with an opportunity to review strengths and weaknesses of existing arrangements.

For your workplace (or an example workplace), assess the strengths and weaknesses of the existing risk management process for one area of business (e.g. financial or operations). ___________________________________________________________________

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Activity 1F Date


Objective To provide you with an opportunity to document critical success factors, goals or objectives for area included in scope.

Following on from Activity 1E, identify three critical success factors that can help achieve good risk management. ___________________________________________________________________

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Activity 1G Date


Objective To provide you with an opportunity to obtain support for risk management activities; and communicate with relevant parties about the risk management process and invite participation.

As a role play, perform the following as a learner group activity: In groups of approximately 5 people, take turns to represent the risk assessment manager holding a group discussion with a group of stakeholders (e.g. managers, colleagues, employees, etc.). (Discussions may last approximately 10-20minutes for each turn.) As risk assessment manager, you will need to choose an area of risk management and seek support and participation from your stakeholders to assist in risk management activities. Provide information on the support that you will need and how your stakeholders can participate.



Activity 2A Date


Objective To provide you with an opportunity to invite relevant parties to assist in the identification of risks.

Write a script that you can use to invite a specific stakeholder group to assist in risk identification. Provide details of the risk area and the requirements that the stakeholder group will need to fulfil. ___________________________________________________________________

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Activity 2B Date


Objective To provide you with an opportunity to research risks that may apply to scope. Choose a scope (or area) of risk management in the workplace and perform a

brief research of the risks that may be involved. List five risks that you have found. ___________________________________________________________________

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Activity 2C Date


Objective To provide you with an opportunity to use tools and techniques to generate a list of risks that apply to the scope, in consultation with relevant parties.

As a role play activity in the learning group, perform the following: For a risk area of your choice, discuss in small groups (approximately 5-8 people) the methods, tools and techniques that you can use to identify the risks.



Activity 3A Date


Objective To provide you with an opportunity to know how to assess likelihood of risks occurring; and assess the impact or consequence if risks occur.

1. Name three analysis techniques that you can use to determine the likelihood of risks occurring.

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2. Provide a system of scale that you can use to show the impact of risks. ___________________________________________________________________

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Activity 3B Date


Objective To provide you with an opportunity to assess and prioritise risks for treatment. 1. What are the hierarchy of controls?

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2. How can these help to prioritise risks for treatment? ___________________________________________________________________

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Activity 4A Date


Objective To provide you with an opportunity to determine and select most appropriate options for treating risks.

1. Name three risk control strategies that you can use. ___________________________________________________________________

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2. Name three factors that may affect risk treatments. ___________________________________________________________________

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Activity 4B Date


Objective To provide you with an opportunity to understand how to develop an action plan for implementing risk treatment.

List five things that may be included in an action plan for risk treatment. ___________________________________________________________________

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Activity 4C Date


Objective To provide you with an opportunity to communicate risk management processes to relevant parties.

As a role play activity in the learning group, perform the following in pairs: Take turns to explain the risk management process, using verbal and, if required, non-verbal techniques (e.g. non-verbal may include use of a chart or diagram).



Activity 4D Date


Objective To provide you with an opportunity to understand that all documentation should be in order and appropriately stored.

Why should you keep documentation of the risk management process and activities and how should you store this information? ___________________________________________________________________

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Activity 4E Date


Objective To provide you with an opportunity to understand the need to implement and monitor the action plan.

1. How can an action plan help in managing risk and what should you include in one?

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2. Name three things you should monitor when implementing plans. ___________________________________________________________________

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Activity 4F Date


Objective To provide you with an opportunity to know how to evaluate the risk management process.

1. When should you evaluate risk controls? ___________________________________________________________________

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2. Name three things you should consider when evaluating implemented risk controls.

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Summative Assessments The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.

Skills, knowledge and performance may be termed as:

Skills – skill requirements, required skills, essential skills, foundation skills

Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence

Performance – evidence requirements, critical aspects of assessment, performance evidence.

Section A: Skills Activity

The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances).

It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.

Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.

Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.

If necessary for the activities, you should attach completed written answers, portfolios or any evidence of competency to this workbook.



Section A: Skills Activity Objective: To provide you with an opportunity to show you have the required skills for this unit. This activity will enable you to demonstrate the following skills:

Reading Writing Oral communication Numeracy Navigate the world of work Interact with others Get the work done.

Answer the activity in as much detail as possible, considering your organisational requirements. 1. As a workplace activity (or simulated workplace activity) review your current risk management

policy to ensure it is appropriate to your current organisation’s risk management needs. As part of your review, you should: Identify the main aspects and how this is used within procedures How others follow current policy and procedures and how easy/applicable this is to needs Write a report to show your findings and/or conclusions.

2. Following on from question 1, perform an analysis of the risk assessment tools and technologies available for use by those in your organisation and produce a second report to show your findings.

3. Consult with your relevant manager/stakeholder to discuss your reports in order to confirm understanding and to discuss the need for any changes (if applicable). This activity will need to be observed by the trainer/assessor or third party, and all observations recorded in the observations and demonstrations checklist document.



Section B: Knowledge Activity (Q & A) Objective: To provide you with an opportunity to show you have the required knowledge for this unit. The answers to the following questions will enable you to demonstrate your knowledge of:

The purpose and key elements of current risk management standards The legislative and regulatory context of the organisation in relation to risk management Organisational policies, procedures and processes for risk management.

Answer each question in as much detail as possible, considering your organisational requirements for each one. 1. What are risk management standards and what are the key elements of these?

2. For your organisation, describe the legislative and regulatory needs to fulfil risk management. 3. What do organisational policies and procedures for risk management provide?



Section C: Performance Activity Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit. This activity will enable you to demonstrate the following performance evidence:

Analyse information from a range of sources to identify the scope and context of the risk management process including: o stakeholder analysis o political, economic, social, legal, technological and policy context o current arrangements o objectives and critical success factors for the area included in scope o risks that may apply to scope

Consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes

Develop and implement an action plan to treat risks Monitor and evaluate the action plan and risk management process Maintain documentation.

Answer the activity in as much detail as possible, considering your organisational requirements. Answer the following questions in reference to Case Study A.

1. Analyse the information provided and answer the following questions to determine the scope

and context of the risk management process. a. Which area of business needs to be addressed? b. What are the individual hazards and where do they originate from? c. How many times, on average, do specific incidents occur as a result of the hazard each

month or year? d. When, and in what circumstances, do these incidents tend to occur? e. Who is most likely to be affected? f. What kind of a risk to individuals does the hazard pose?

2. Working with your peers (no more than 2-3 people), discuss the information provided in Case

Study A and assess the risks. Within your discussion, you should determine and document: The key priority of the risk management process One appropriate risk treatment action.

3. Following on from your discussion in Question 2, develop an action plan which aims to treat

the risk(s). Your action plan should include three steps to treat the risk. You should use the following template for your plan:



Step One Step Two Step Three

Explanation of step

Equipment/resources required

Other comments

4. You have implemented your plan, and after a month, you find that the number of incidents

being reported has not decreased. Evaluate your action plan and identify one change which could be made or an additional step which might be added in order to help decrease the number of incidents.

Recreate your action plan to incorporate this change.



Case Studies Case Study A – Logistics United Logistics United is a logistics company based in Western Australia. They started as a small, local company but over the last five years they have grown significantly and are now travelling nation-wide.

With their quick change, they have not managed to update their equipment used for loading/unloading goods in line with their new workloads.

In response to an increased number of incidents and injury reports based on the loading process, the company and their stakeholders are now carrying out a risk management procedure.

Stakeholder analysis:

Rob Burns, a key stakeholder in the company ‘Logistics United’ has issued the following statement to the CEO of the company after taking part in a risk management visit looking at the loading bay.

“The unloading process currently allows for a number of preventable risks, including:

Injury to staff due to inappropriate equipment Damage to goods to due to inappropriate equipment Low productivity due to inappropriate equipment.

Legal context:

Workers are entitled to:

Access to appropriate equipment PPE Training.

Current arrangements:

One piece of equipment for all goods types PPE available, but not enough for all staff members if required ta the same time.

Workplace statistics: On average, staff report injuries or incidents related to inappropriate equipment five times a

month Incidents tend to occur when workloads are higher and equipment, and PPE is not fit for

purpose.

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