Learner Experience

Good Bye Kirkpatrick & Other Outdated Models of Training Evaluation.

Welcome LXLearner Experience model for training evaluation

By Shahla Khan, author of 'Win Some Learn Some'.

What is LX?Learner Experience or LX is a model of training evaluation I've coined, that tests the cognitive faculties of a learner. The approach is based on the principles of service design thinking that have heavily influenced user experience (UX) and customer experience (CX) in the information architecture area.

What's UX and CX?UX

User experience (UX) refers to a person's total experience using a particular product, system or service. The first requirement for a great user experience is to meet the exact needs for the usage of a product or a service, without fuss or bother.

CXCustomer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction includes a customer's attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service

Successfully implemented UX & CX examples

The common feature that user experience (UX) and customer experience (CX) share is that they are centered around the 'user' of the service or product NOT the producer.

The most successful products & services today are:

• Things that don't make us think and use our brains.• Simple that a child can interact with them.• Delightful to use (images, text, videos).• Presence of human touch.• Solve problems before their competititors and at

reasonable prices.

Learner Experience is:

• Simple to understand for the evaluator.• Simple to work with for the feedback receiver.• Points out what areas to work on.

No complex theories, no 20 hour interpretation issues.

What does the Learner Experience, LX graph look like?

What are the points of evaluation in the LX model?1) Sense- evaluates on 5 levels whether the training made

sense to the learner.2) Imagination- evaluates whether new ideas were

sparked.3) Memory- evaluates if the trainign was memorable.4) Understanding- evaluates the level of understanding.5) Teamwork- tests whether teamwork is going anywhere.6) Mirroring- the ultimate test of implementation.

These 6 test points have 5 laser sharp levels each that leave no room for vague ambigious results that usually come from tests like Kirkpatricks.

The ideal The ideal graph graph One might suspect that the ideal graph would look like this. While it does assure the trainer that s/he has performed well and the purpose of training has been met, it would also be a very tangible prompt to make the training more challenging as the learners have mastered the current level. No other model of training evaluation is so impeccable.

With service design approach, the iteration, testing and prototype never ends.

Differences between

Kirkpatrick, Kaufman, Hamblin

• Vague (for eg, reaction. Happy sheets. Doesn't translate to meaningful feedback).

• Complex. (L&D managers are busy people. Who has the time to unravel complex theories).

• Dry, boring & a forced task for the learner.

Learner Experience (LX)

• Laser sharp (attacks the cognitive faculties that are to be impacted by training).

• Simple form (no prior certifications, exams or reading needed, DONE-FOR-YOU solution).

• Human way of talking. Fun, interesting & delightful.

What do the results convey? Results of various topics will inform you about the different areas of your

training that did great or not so great and everything in between. It's a universal test but the results can be diverse. For eg a training about

motivation will score high on imagination and memory but not so much on teamwork and mirroring. And that's fine.

Depending on your topic, you will get to see an exact picture of what's working and what's not. Based on the graph that has low ranking, you can decide whether to work on raising those metrics or not. For eg, you can reflect whether or not to imbed team activities (virtual, real time or both).

Why LX is the future of Training Evaluations?Benefits for trainee/learner

• It's learner centered lot more than other models.

• It's a delight to fill in the first place.

• Helps learner to reflect on exact areas of training rather than a whole mountain of literature.

Benefits for trainer (L&D, speakers, trainers)

• It's simple for the trainers.• It saves the trainer's valuable time

that's wasted in complex evaluation forms that provide ambigious results.

• It provides laser sharp view of areas that work & the ones that aren't.

How to get LX form to evaluate your training session/ e-learning / speech / workshop?

Try FREE taster sessions for 3 events

Purchase a LICENSE for unlimited use. Email directly:info@shahlakhan.me

OR

How it works? (Try FREE taster sessions for 3 events)

• You contact info@shahlakhan.me with a FREE BETA TESTER of LX model request.

• I create a form and send you the link (you can send your logo, image, video etc to personalise it for your audience, yes it's all about the personal touch!)

• You share the link at the end of your training with your audience or print the form and share hard copies to collect data.

• If the form has been filled online, I shall export you your data within 6 hours of requesting.

• That's it, but if you need further advice for improving the areas that scored low, I'm available :)

Sample form- TAKE IT FOR A SPIN

A sample form is ready for you to take it on a spin and get to know the rankings, questions and experience the feel of using a LX model!Please click on the link below & enjoy. There is no mandatory email requirement or calls to purchase anything in the end. So feel free to explore.

https://shahla1.typeform.com/to/NimTEl

www.shahlakhan.meVisit to work with me. Things I can do for you:Research your learners' needs based on all current models (not the old TNA)Discover problem areas.Suggest solutions that are learner centered and easy on the corporate vallet.