lean update to fmc conference handout - bc govt 2013
DESCRIPTION
Conference proceedings lean managementTRANSCRIPT
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Lean a methodology and a philosophy February 26, 2013
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Leadership in BC Public Service
Being the Best Citizens @ The Centre
Diversity
Corporate Learning Strategy
MyPerformance
Carbon Neutral Government
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What is Lean? Proven process improvement methodology AND
A mindset or philosophy
Uses many of the CI tools youve seen before
What differentiates it? 1. Looks at how we use resources and puts value on those
steps that benefit our customers 2. Looks to employees to provide solutions
Will help: Deliver services that meet customer needs 1st Save employee time and resources required Build capacity as we focus on higher value work
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What we think a process is
What it really is
What it should be
Why do we need to look at our processes?
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Why Lean now? Our workforce is naturally shrinking as our
demographics change
Demand for high quality programs and services is not going to decrease
Greater capacity challenges in the future
Employees want a meaningful opportunity to redesign the process
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What do we hope to achieve? A continuous improvement culture across the public
service
Employees are constantly asking themselves whether what they do brings true value to the customer
There is capacity across the public service to support Lean process improvements
Supervisors understand their role and support staff to find solutions
Save time, reduce costs and improve quality
Benefits to customers, employees and the bottom line
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Lean Program Management Office Purpose:
to support a Lean culture across the BC Public Service
We do this by:
Supporting the implementation of Lean projects
Engaging and communicating with leaders and staff
Providing information, training and skills development
Celebrating successes
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How to Build a Lean Culture...
A Lean Program Office to guide
Lean Leads to lead
External Consultants to advise
Training to build capacity
Resources to inform
Lean projects to showcase
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DEFINE MEASURE ANALYSE IMPROVE CONTROL Problem Problem Root Cause Process Process
CHANGE MANAGEMENT
A Proven and Flexible Approach
Wing to wing from customers perspective
Data drives decisions
Employees provide solutions
Supervisors support
Executive Gates to confirm scope and resources
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Defining the Problem Objectives
Define the problem and confirm scope and non-negotiables Set goals and objectives Identify potential benefits Develop a project team Determine schedule Define the stakeholders Develop change management plan
Tools
Project Charter SIPOC Stakeholder Analysis (a.k.a. Force Field Analysis) Change Management Plan
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SIPOC
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Measure Objectives
Review process map Determine data collection Determine KPIs critical to customer satisfaction Validate problem scope
Tools Data Collection Plan to gather the Voice of:
Customers Employees Stakeholders The Process (Gemba walk) Also look at existing data
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Analyse Objectives
Identify waste (areas of opportunity) in the process Map to be process
Tools Root cause analysis:
Brain storming Brain writing Affinity diagram Cause and effect diagram 5 whys
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Innovate Improve Implement Objectives
Identify areas of opportunity in the process Map to be process Implement quick wins Resource longer term change Change management Tools Problem solving techniques:
Nominal Group Technique Transition and Implementation Plans Action Plan Change Management Plan
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Control Celebrate Objectives
Complete implementation of improvements Confirm benefits, monitor and audit Measure performance against process baseline to identify further
opportunities for improvement Celebrate and recognize! Tools Control Plan Change Management Plan updates Post Mortem/Lessons Learned Close-out
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Lean Status Available on SharePoint
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SLIDE 18 OF 18
For more information: LPO: [email protected] @Work: https://gww.gov.bc.ca/ (Key Initiatives bottom left)
Slide Number 1Leadership in BC Public ServiceSlide Number 3Slide Number 4Slide Number 5Slide Number 6Slide Number 7Slide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13Slide Number 14Slide Number 15Slide Number 16Slide Number 17