lean higher education seminar creating a culture of change · 2018-11-19 · lean higher education...
TRANSCRIPT
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Lean Higher Education Seminar
Creating a culture of changeTim Krall
Deputy Director Lean Ohio
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The evolution of improvement in Ohio state government
1990s 2011
TQM, Xerox
Quality Services through Partnership
Training, facilitation, teams
Results focus, TeamUp Ohio
Baldrige Criteria for improvement (MBNQA)
Facilitation of high-priority initiatives
Growing interest in LSS
Leadership, Lean Six Sigma
Cintas, Parker Hannifin
Early training, Kaizen events
Communications
LeanOhio Boot Camp, GB, BB
LeanOhio Network, Liaisons, Circles
LGEP, EIR
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Consultation
Strategic PlanningValue Steam
MappingProcess
ImprovementResults
Management
ALIGN PRIORITIZE TRANSFORM SUSTAIN
Assist with development of mission, vision, values
SWOT Analysis
Prioritize critical issues
Identify core processes
Develop goals and objectives
Ensure alignment
Evaluate current state
Envision future state
Identify opportunities relating to workplace culture
Determine and prioritize improvement projects
Conduct and guild “voice of the customer” activities to gather data
Analyze, compile data for use in events
Scope, coordinate, and facilitate Kaizen events
Apply DMAIC to core processes
Set up Systems to ensure bottom-up improvements
Facilitate 5S process to transform work area layout
Facilitate 3P (production preparation process) to design new processes
Assist with development of:
• Meaningful Metrics• Scorecards• Dashboards
Provide training and guidance
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Training and DevelopmentWhite Belt
• 3 Hour lean awareness training
Yellow Belt
• 1 Day Lean Introduction
Camo Belt
• 1 week + Demonstration of learning
• Lean tools for Government
Green Belt
• 2 weeks + Project
• Lean tools + Six Sigma
Black Belt
• 5 weeks = Project
• Advanced Lean & Six Sigma
The LeanOhio network is 1000+ and growing
300
400
160
90
220
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LeanOhio Network
• Over 1000 members– 44 State agencies
• Agency Circles– Single LeanOhio Contact
• Public Safety
• Health and Human Services
• Business and Industry
• Infrastructure and Environment
• Admin and Financial
• Boards and Commissions
• Lean Help Wanted
– Fresh Perspective
– Facilitator
– Training
– Data Analysis
– Presentations
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Kaizen Events
•Introductions
•Scope
•Walk Through
•Current State
Day 1
•Training
•Brainstorming
•Analysis
Day 2•Clean Sheet Redesigns
•Future State
Day 3
•Commitment
•Implementation
Day 4•Results
•Report out
•Celebration
Day 5
Intensity
• Compressed Time
• Efficient
• Keeps Momentum
Immediacy
• That week
• Resources Available
• Leadership Support
Importance
• High profile
• Waste Ridden
• Customer Impact
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Strategic Planning
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Value Stream Mapping
• Defining future state
• Sets the course
• Defines waste
• High level flow of interactions (systems and people)
Measuring, understanding, and improving flow of a service or process
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Daily Lean• Daily
Accountability
• Visual Metrics
• 5S + 1
• Kanban
• Standardized Work
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Local Government Efficiency Program
• 135+ Training sessions delivered
• 2000+ Participants used scholarships
• 25 Certified trainers
• 15 Training partner organizations
• 70+ Process Improvement grants have been awarded
• LGEP page on LeanOhio website
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Lean Leader Development Program
• Advanced Learning and extensive hands on experience– Kaizen, Strategic Planning,
Value Stream Mapping, Scoping
• Advanced skills
• Facilitation knowhow and confidence
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Lean.Ohio.gov
• Dozens of tools and templates
• 100’s of pages info
• Project examples
• Results
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Questions
or Comments