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Leading As a Way of Serving (Servant Leadership/Leadership Lessons)

California State Association of County Auditors

Property Tax Managers’ Sub-Committee Presentation February 4, 2015

Creating a Culture of Servant Leaders….

Perspective on Leadership

© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.

In Instrumental Terms

(Leading as a Way of Doing)

External Internal

WHY?

HOW?

WHAT?

WHO?

As an Expression of Identity

(Leading as a Way of Being)

2

What's in a word?

“MANAGING” “LEADING”

Distinguishing between Management and Leadership

“What’s in a Word ?” (Manage)

“What’s in a Word ?” (Lead)

6

Distinguishing between Management and Leadership

“A Way of Doing”

External Focus:

Goals & Tasks

(What & How)

RESULTS

A call to the position

(Authority based)

“A Way of Being”

Internal Focus:

Values & Purpose

(Who & Why)

PROCESS

A call to everyone

(Influence based)


Distinguish Between Management and Leadership

Leadership and Management are NOT the same!

“Excellence in Management” ≠ “Leadership”

What’s going on when we are leading at OUR best?

Reflect on a time when you were really “leading at your absolute best.” Get a vivid mental picture of that moment.

A Moment of “Truth”

What’s going on when we are leading at OUR best?

Who was the intended

“Primary Beneficiary” of

your leadership:

Self … or others?

10

Robert Greenleaf’s Definition of Servant-Leadership

“The servant-leader is servant first. It begins with

the natural feeling that one wants to serve, to serve

first. Then conscious choice brings one to aspire to

lead.

(This) is sharply different from the person who is leader

first … For this person it will be a later choice to serve

(if this choice is made at all), after leadership

is established ...” - Robert K. Greenleaf, The Servant as Leader

Everyone must

work to live, but the

purpose of life is to

serve and show

compassion and the

will to help others.

Only then have we

ourselves become

true human beings.

~ A. Schweitzer


Albert Schweitzer (Chapman’s Guiding Spirit)


Examples of Servant-Led Organizations

Southwest Airlines

Starbucks

The TORO Company

Synovus Financial

AFLAC

Men’s Wearhouse

The Vanguard Group

County of Orange

Southwest Airlines

Regularly ranked in the top 10 of Fortune Magazine’s “100 Best Companies to Work For” Survey

The #1 carrier in the U.S., flying more people per year than any other airline

Employees work longer hours, for less pay

One of most heavily unionized of all carriers (pilots, attendants, mechanics, baggage handlers, etc.)

Operating profitably every year of its existence (since 1971)

Southwest Airlines Mission Statement

Servant Appreciation at Starbucks

Week 1

Week 2

Today?

30 / day

40+ / day

$ 4 Billion

“Let the person who sweeps the room choose the broom.” ~ Howard Behar

Financial Performance, 1994-2004 (Average pretax portfolio return)

Abbott, Circuit City, Gillette,

Kimberly-Clark, Kroger,

Walgreens, Wells Fargo, Fannie

Mae, Pitney Bowes, Nucor

Southwest Airlines, Starbucks,

TORO Company, FedEx,

AFLAC, Synovus Financial,

Medtronic, Men’s Wearhouse,

Herman Miller, ServiceMaster,

Marriott Hotels

The Performance Case for Servant-Led Organizations

+ 10.8 %

+ 17.5 % + 24.2 %

500


19

The Secret of Success: “Show Me the Money?”

Harvard Business

School Study

Source: Albion, 2000

Graduates + 20 Years,

# of Millionaires

CATEGORY A

“Money 1st!”

1,245 (83 %)

1

CATEGORY B

“Meaning 1st”

255 (17%)

100

1,500 101 © 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.

The Goal of Servant Leadership as it relates to County of Orange:

To create a culture of employees leaders who become healthier, wiser, freer, more autonomous, and more likely themselves to become servants….not only to the clients we serve, but to each other.

OC Public Works Pillars of Leadership

Customer Service Efficiency Employee Morale

As Servant leaders, OC Public Works is committed to the following:

One Department Moving Forward

Ten Key Characteristics of Servant Leadership

Commitment to the Growth of People Empathy Awareness Conceptualization

Foresight

Stewardship Healing Building Community Listening

Persuading

© 2010 Leadership Development Associates. All Rights Reserved.

Servant Leadership at County of Orange

Servant Leadership is both a culture and a philosophy Orange County is committed to embracing.

Departments are also committed to providing an opportunity to attend Orange County Leadership Lessons Series for each and every employee.

Leadership Lessons teach the principles and provide framework of Servant Leadership.

Orange County Leadership Lessons (OCLL)

Series I - Leading as a Way of Serving Two Sessions – 3.5 hours each

Series II – Leading in Teams: Communication, Collaboration & Integrity Three Sessions – 3.5 hours each

Lessons are provided by OCLA alumni and other certified trainers.


Leadership Lessons – Ground Rules

Show up

Be “present”

Be open to learning

Safe zone: Honor Confidentiality

Respect one another; listen as an ally

(“Seek 1st to understand….”)

Have FUN!!

Leading as a way of Serving (OCLL I)

Discusses the philosophy and provides an overview of Servant Leadership.

Management & Leadership

Values-Based Leadership

Symbol of Service

Commitments for Leading as a Way of Serving

Leading in Teams: Communication, Collaboration & Integrity (OCLL II)

Characteristics of Effective Teams

Emotional Intelligence

Discussion of Team Player Style

Dealing with Conflict

Communication Solutions

Ethics

Integrity

Commitment to leadership

OCLL Group Project Reports Service Mural

hello Orange

County

Rocks!!

How and why choose to serve (deploy talents and gifts)

in the County of Orange?

Benefits of Attending Leadership Lessons

Learning about the concepts and practice of Servant Leadership

Gaining insight into individual and team dynamics through assessments and exercises

Reinforcing County values of respect, integrity caring, trust and excellence though class concepts and discussions

Connecting/reconnecting County staff to their personal commitment to service, and inspiring them to higher levels of service

Connecting colleagues across County agencies while reinforcing the County commitment to service to the community, in keeping with the County slogan, Our Community, Our Commitment

30

Key Practices of

Servant Leadership (Kent Keith)

Self-Aware

Listen

Change the

Pyramid

(Persuasion;

Building community)

Develop their

Colleagues

Coaching,

not Controlling

Unleash the

Energy &

Intelligence of

Others

Foresight


Characteristics of Servant Leaders

Servant leadership is not about self-denial or self-sacrifice, but about self-fulfillment

Derive joy from serving others, helping others grow

Servant leaders believe that leadership ought to be about identifying and meeting the needs of others, rather than acquiring fame, power and things for themselves

32

“I do not know what your destiny will be, but one thing I do know:

The only ones among you who will be truly happy will be those who have sought – and found – how to serve.”

~ A. Schweitzer


Albert Schweitzer

(Chapman’s “Guiding Spirit”)

The Gandhi Effect “Be the Change You Seek in the World”

Perceived Responsibility for Enhancing Cultural Change Initiatives

(n = 1,800 managers)

“My BOSS needs to change…”

“My PEERS need to change…”

“My SUBORDINATES need to change …”

“… I need to change.”

80%

80%

80%

20%

Source: Sue Hammond & Andrea Mayfield. The Thin Book of Naming Elephants. Bend, OR: Thin Book Publishing. 2004.

Making the Connection:

The Three Foundations for

Leading as a Way of Serving:

Connecting to yourself

Connecting to Others

Connecting on Purpose

Together, these provide a potent source of personal inspiration & efficacy (confidence) as well as

interpersonal influence, inspiration & motivation!

Making the Commitment:

Individual commitments for leadership:

Stop

Start

Continue

Make a commitment to stop and reflect; start a new commitment to leadership and also re-commit

to something you already do well!

Words to Lead by … view dvd

Questions & Comments

Special Thanks To:

Marc Maier, Ph.D. and Lori Zucchino, M.S.

Leadership Development Associates

Questions & Comments

Thank you Laree Brommer

Planning Manager

OC Public Works/OC Development Services

laree.brommer@ocpw,ogov.com

mailto:Laree.brommer@ocpw,ogov.com

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