leadership without authority - scrum master week - day 4
TRANSCRIPT
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Some Working Agreement
If you want to be here - act like you want to be here
What are we going to cover today?
TABLE OF CONTENTS
SM Role
Responsibility and Accountability
Investing in Safe-to-fail environment
The Five Dysfunctions of a team
Seven Levels of Delegation
Feedback - the secret sauce for productive teams
Working in distributed teams
Summary and Closing
Respect the sticky noteOne item per sticky, use a sharpie
THE biggest problem
The English verb “to manage” was originally derived from the Italian maneggiare, meaning to handle and
train horses
Scrum master video
https://www.youtube.com/watch?v=oheekef7oJk
WHAT IS A SCRUM MASTER?
WRITE ON STICKIES ALL YOUR RESPONSIBILITIES AS A SCRUM MASTEROne item per sticky
SCRUM MASTER[DICTIONARY DEFINITION]
Scrum - A framework for managing the development lifecycle of software products.
Master - A skilled practitioner of a particular art or activity.
A Scrum master the leader of the Scrum process & team.
SCRUM MASTER RESPONSIBILITIES
1. Coach the team with Scrum2. Coach the PO with Scrum3. Coach others with Scrum4. Help Facilitate effective ceremonies5. Help remove impediments6. Help the team growAnd complete all this within normal working hours
Begging
Reward Pu
nish
men
t
Do it yourself
Leadership
?Performing actions that will inspire change that is aligned with a specific goal. maybe?
BORNLeaders are not
Leaders are
Grown
DOES LEADERSHIP REQUIRE AUTHORITY ?
Lessons in leadership from a dancing guy
videohttps://www.youtube.com/watch?v=hO8MwBZl-Vc
George Edward Pelham Box
Essentially,
all models
are wrong,
but some are
useful.
WRITE (ON AN INDEX CARD) A PROBLEM YOU ARE CURRENTLY FACING (DESCRIBE THE PROBLEM, WHAT DID YOU DO)
Blame
ShameJustify
ObligationResponsibility
Christopher Avery Denial
Quit
ANALYZE YOUR PROBLEMS USING THE RESPONSIBILITY PROCESS.
• In what stage are you? • What would be the responsible thing to do?
• You may write it on your card
Blame
ShameJustify
ObligationResponsibility
THERE’S ENOUGH FOOD IN THE WORLD TO ELIMINATE HUNGER(It’s just distributed such that a few enjoy abundance and a lot suffer hunger)
WHAT’S THE DIFFERENCE?
ACCOUNTABILITYResults
Affects others
Expectation from others
RESPONSIBILITYActions
Affects me
Expectations from myself
BruceIrvine
HOW ARE YOU ACCOUNTABLE / RESPONSIBLE IN YOUR SITUATION?
https://www.youtube.com/watch?v=Tbd5WsQElVE
THE ONLY WAY TO INFLUENCE OTHERS IS TO CHANGE YOURSELF
SETT SAFE ENOUGH TO TRY
GEFN GOOD ENOUGH FOR NOW
WHAT MAKES IT WORK?
https://upload.wikimedia.org/wikipedia/commons/7/76/PikiWiki_Israel_18269_Herzliya_Beach.JPG
SAFE TO FAIL EXPERIMENTS
NAME OF EXPERIMENT: ______________________________________________________
DESCRIPTION OF EXPERIMENT: ____________________________ ____________________________ ____________________________ ____________________________
RATIONALE OF EXPERIMENT: ____________________________ ____________________________ ____________________________ ____________________________
INDICATION OF SUCCESS: ____________________________ ____________________________ ____________________________
STRATEGY TO AMPLIFY: ____________________________ ____________________________ ____________________________
INDICATION OF FAILURE: ____________________________ ____________________________ ____________________________
STRATEGY TO DAMPEN, RECOVER: ____________________________ ____________________________ ____________________________
ACTIONS: ____________________________ ____________________________
RESPONSIBILITY FOR ACTIONS: ____________________________ ____________________________
DEBRIEF
PatrickLencioni
PatrickLencioni
NOT FUN
PatrickLencioni
“WALKING ON EGGS”
PatrickLencioni
“IT’S NOT US. IT’S _____”
PatrickLencioni
“IT’S NOT OUR JOB TO TELL _____”
PatrickLencioni
“OUR SIDE IS DONE”
ASSESS YOUR LEVEL WITHIN THE FIVE DYSFUNCTIONS
Fill in the questionnaires. Then do an average for each question
And see the overall results
DEBRIEF
These cards are part of the Management 3.0 materials. They represent the 7 delegation levels for empowering organizations. You can find a description of their use at: www.management30.com/delegation-poker
DEBRIEF
FEEDBA
CK - THE SEC
RET SOUCE
…
Feedback by
Gordon Ramsay Video
https://www.youtube.com/watch?v=lYylXXGY6tA
GIVE FEEDBACK TO YOUR PARTNER.
SWITCH ROLES
GIVE FEEDBACK TO YOUR PARTNER.
EFFECTIVE FEEDBACK
Pre-Conditions:You Have accurate data
You care about the person Your goal is improvement (Double check)
Guidelines:Give feedback frequently
Be prepared Speak for yourself
Use I language straight to the point
GIVING EFFECTIVE FEEDBACK
Set the Stage
make sure the person is in a state to receive feedback
Describe the behavior or result
Be specific, accurate, speak from experience, validate facts
State the impact
The impact should be a real one, the painful the better
Make a request
Specific, accurate, leave room for other suggestion
REPEAT THE EXERCISE USING THE MODEL
prepare your feedback. Give it & Reflect with your partner
Switch
Set the stage - Describe the behaviour state the impact - make a request
First person
Second person
״הלשונות נבראו כדי שבני אדם לא יבינו איש את
רעהו.״
ש״י עגנון
RECEIVING FEEDBACK
RECEIVING FEEDBACK EFFECTIVELYBe at the right stateIf the time is not right, express it, offer alternative
Actively listen, do not judgeConquer you ego, Listen, Ask for clarifications
Understand\Empathize with the impactShow real Empathy, understand the impact, see the other side
Suggest a solution\ Ask for helpBe honest, even if you don’t think this is a problem.
Event
Interpretation
Emotion
Reaction
Event
Interpretation
Emotion
Reaction
Event
Interpretation
Emotion
Reaction
Self
Other
LEVELS OF LISTENING EXERCISE(if we have time)
DISTRIBUTED AND DISPERSED TEAMSWhat are your teams like?
Cross Functional Team Co-located teams
Dispersed teams
Distributed teams Silo teams
DISTRIBUTED AND DISPERSED TEAMS - THE BASICS
Built on trust, congruence, rapport
Communications that do not rely heavily on real-time
Standards
Remaining work updates
Knowing each other
Timezones barriers
Letting go of what cannot be controlled
e.g DoD
e.g Scrum board/s
e.g avatars, team photos
e.g daily updates
LET’S PLAY!
Celebration of learning
FEEDBACK, PLEASE
Backup Slides