Leadership• Recall :

– Management “Doing things right” (efficiency)

– Leadership “Doing the right things” (effectiveness)

Leadership• “Doing the right things”

– Brian goes undercover in order to see if they are doing the right things

– Consistently asking if organizational activities are :• Efficient• Delivering Customer Satisfaction• Sustainable • Effective

Leadership• Characteristics of a Leader

– People person– Desire to excel– Conscious of goals– High E.Q.– Self Confidence– Enthusiastic

Leadership• Behavioural approach

– Consideration:• 11 000 employees• Senior management team• Attitudes and sacrifices of the

employees

Leadership• Transactional leader

– Clarifies subordinates role and tasks

– Structure in place– Adequate rewards provided– Considerate

Leadership• Where should a manager fit on

the Leadership grid?– Team Manager (9,9):

• “Common stake” in the organization• Needs of his employees• Needs of the organization

Leadership• Video Clip

Leadership• What Brian has shown us about

Leadership:– His personal traits sets him apart

from everyone else– He considers the organization as

well as those affected by it– He strives to do the right thing in

every situation