PROGRESS REPORT NUMBERS - FYE 6/30/2018

Source of Funds

Nursing Care and Rehabilitation 24,262,344Apartments 13,906,432Deferred Revenue 793,771Other Income 585,952Contributions 356,264Investment Earnings 4,305,870

Total FYE 6/30/2018 44,210,633

Uses of Funds

Total Labor Expenses 20,778,653Supplies 4,322,705Purchased services 6,728,543Depreciation and amortization 2,468,702Occupancy 2,041,252Interest 1,116,974Other expenses 1,681,461Net Income 5,072,341

Total FYE 6/30/2018

FYE 6/30/2018

24,262,344 13,906,432

793,771 585,952

356,264 4,305,870 Nursing Care andRehabilitation

Apartments

Deferred Revenue

Other Income

Contributions

Investment Earnings

20,778,653

4,322,705

6,728,543

2,468,702 2,041,252

1,116,974 1,681,461 Total Labor Expenses

Supplies

Purchased services

Depreciation andamortization

Occupancy

Interest

LETTER TO THE COMMUNITY

It’s my pleasure to present you with some highlights of Glacier Hills as we review the achievements and improvements that have occurred since our affiliation with Trinity Health Senior Communities in this Progress Report. Throughout its history, Glacier Hills has evolved in order to maintain the highest standards of excellence in all aspects of care. The nonprofit organization’s 2016 alignment with Trinity Health Senior Communities was a natural step in its progress.

Over the past two years Glacier Hills has experienced remarkable growth in its ability to care for families, including its residents, colleagues, and the community-at-large. We remain focused on ensuring the highest quality of life for all the generations of people who are touched by the organization and I am excited to share an overview of our future plans. In particular I am delighted to announce two new campus initiatives that will significantly enhance the quality of life for residents, colleagues, and families: the addition of an onsite Primary Care and Specialty Clinic and an Early Child Development Center. See inside for the details!

We are sharply focused on the importance of investing in our colleagues. I am excited to let you know that Glacier Hills was chosen as one of seven Trinity Health affiliates nationwide to pilot a new program called StandOut for the next year to help accelerate our progress in colleague leadership development and engagement. Developed by Marcus Buckingham, StandOut helps individual colleagues identify their strengths to improve the experiences we create, support development and growth, and identify colleague needs. We’ve also made it a priority to implement HealthStream, our online internal training and professional development program. As regulatory mandates continue to require diligent effort in our industry, HealthStream allows Glacier Hills to efficiently manage compliance. Finally, we are grateful to our generous friends and donors for our ability to offer colleagues educational scholarships through the Glacier Hills Foundation and Trinity’s tuition reimbursement program.

Abraham Lincoln said, “the best way to predict your future is to create it.” That quote accurately represents our work at Glacier Hills as we develop a Masterplan that will carry us forward. The types of initiatives in the pipeline include capital improvements to The Manor, expansion of our technology infrastructure, exploration of a Glacier Hills campus in downtown Ann Arbor, expansion of our dementia care program, and a renewed focus on customer service through the implementation of the Red Carpet Learning System across our campus.

This is an extraordinary time for Glacier Hills. Our recent accomplishments and these new initiatives demonstrate our commitment to provide the highest level of service to our residents and colleagues. They also strengthen our position as the premier senior living community in southeast Michigan. We are very grateful for your ongoing support.

Reed Vander Slik, President

SENIOR LIVINGREPORT 2018

Healthy Generations

The fiscal year ended June 30, 2018 included significant changes to our application software and information technology infrastructure. We

were transitioned to the Trinity Health platform, upgrading to state-of-the-art technology. Although

a challenging transition for colleagues, we continued to generate superior care and services

while generating an above budget Operating Margin and Net Income of $5,072,341. The

synergies and economies of scale from the Trinity affiliation continue to add economic value

to the Glacier Hills financial strength. While the investment portfolio returns were not as

strong as some recent years, we continued to have substantial gains adding to Net Income.

Through these resources and the expertise of our colleagues, management, and governance, we

continue to serve our residents and community with excellent care and services.

In 2017-18 Glacier Hills supported the following community events and organizations through sponsorships and volunteer participation: Food Gatherers, the Walk to End Alzheimer’s, Washtenaw County United Way, Ann Arbor City Club, Ann Arbor Housing Bureau for Seniors, Big Hearts for Seniors, and Ann Arbor Rotary Club.

Financial HighlightsPROGRESS REPORT NUMBERS - FYE 6/30/2018

Source of Funds

Nursing Care and Rehabilitation 24,262,344Apartments 13,906,432Deferred Revenue 793,771Other Income 585,952Contributions 356,264Investment Earnings 4,305,870

Total FYE 6/30/2018 44,210,633

Uses of Funds

Total Labor Expenses 20,778,653Supplies 4,322,705Purchased services 6,728,543Depreciation and amortization 2,468,702Occupancy 2,041,252Interest 1,116,974Other expenses 1,681,461Net Income 5,072,341

Total FYE 6/30/2018

FYE 6/30/2018

24,262,344 13,906,432

793,771 585,952

356,264 4,305,870 Nursing Care andRehabilitation

Apartments

Deferred Revenue

Other Income

Contributions

Investment Earnings

20,778,653

4,322,705

6,728,543

2,468,702 2,041,252

1,116,974 1,681,461 Total Labor Expenses

Supplies

Purchased services

Depreciation andamortization

Occupancy

Interest

Glacier Hills raised more than $8,000for the Alzheimer’s Association from residents and staffthrough employee donations and fundraising events.

Leadership

300 individuals volunteered

more than 15,500 hours at Glacier Hills in the past year.

Reed Vander SlikPresident

Paul ArnoldChaplain

Jennifer BartschtRegional Director of Sales

Heath HyderRegional Director of

Facility Services

Katy KuriliExecutive Director

Shelley MacMillanExecutive Director of

the Foundation

Larry PetroskeySenior Vice President Business Strategies

Trisha SchauerDirector of Human Resources

The Glacier Hills Inc. Board John BalbachDale Berry

George Borel, TreasurerBill Healy

Martha KrehbielAlonzo Lewis, Secretary

Jan Barney NewmanMargie Reynolds, Chair

David SkaffBill Stapleton, Vice Chair

David SteinbergReed Vander SlikGaurav Vashishta

n Nursing Care and Rehabilitation

n Apartments

n Deferred Revenue

n Other Income

n Contributions

n Investment Earnings

n Total Labor Expenses

n Supplies

n Purchased Services

n Depreciation and Amortization

n Occupancy

n Interest

n Other Expenses

Sources of Funds

Uses of Funds

CultivatingWELLNESS

In 2003 Glacier Hills established the Wellness Connection, a campus-wide wellness program designed to take a holistic and integrated approach to health and well-being. Incorporating six dimensions of wellness (physical, emotional, spiritual, vocational, intellectual, and social), the Wellness Connection strengthens our ability to serve older adults with a continuum of lifestyle, care, and support alternatives embracing enrichment of the whole person.

The Wellness Connection has grown significantly in the scope of the fitness programs, health lectures, special events, and personalized services it now offers. In keeping with a national health trend, this summer Glacier Hills introduced its own weekly Farmer’s Market for residents, colleagues, and the local community. The Farmer’s Market is open every Tuesday from 11 a.m. to 2 p.m. on campus from June to September. In partnership with Kapnick Orchards of Britton, Michigan, the market offers a glorious variety of fresh fruit and vegetables such as strawberries, raspberries, sweet cherries, rhubarb, radishes, cabbages, cucumbers, snap peas, red skin potatoes, and even nut butters. Shoppers also receive recipes that make the most of the produce available.

Drums Alive! Is one of the newest classes taking place in the Stephen B.Dobson Life Enrichment Center. With drumsticks in hand, residents enjoy fun aerobic and flexibility exercises inspired by dynamic rhythm and music. The class is led by a music therapist and no previous music or drumming experience is necessary.

The Wellness Connection fitness center houses state-of-the-art fitness equipment and several items were purchased recently, some with grants from the Glacier Hills Foundation.

• Two treadmills were replaced with new Precor machines.• A Precor Adaptive Motion Trainer, a weight-bearing but non-impact

cardio machine, was a wonderful addition.• A TRX suspension trainer and a BOSU ball balance trainer were

also added.

GLACIER HILLS

05.31.2018

DAY CARE

New Onsite Clinic and Early Child Development Center Coming to Glacier Hills Campus

For over forty-five years Glacier Hills has continually renewed its commitment to providing an exceptional senior lifestyle through transformative change. Eighteen months in the planning, Glacier Hills is proud to announce two new campus initiatives that will significantly enhance the quality of life for residents, employees, and families: the addition of an Onsite Primary Care and Specialty Clinic and an Early Child Development Center.

Staffed by local providers from IHA and Michigan Medicine, the campus clinic will transform the way that residents currently receive medical care. It will eliminate barriers to regular primary care and laboratory visits, and increase access to specialty medical services. By having these services available at The Manor in Glacier Hills, residents can be assessed more efficiently, treated sooner, and get a head start on their recovery. This initiative:

• Builds on strong medical partnerships with nearby hospitals and health systems• Eliminates transportation difficulties when visiting a physician• Strengthens existing health services at Glacier Hills such as the Wellness Connection and the Outpatient

Rehabilitation Department• Ensures smooth coordination with local physician groups with the potential to offer oversight of post-surgical care and

therapeutic services

Glacier Hills is committed to providing a professional and supportive workplace for all employees. As the campus has expanded its workforce, there is a unique opportunity to offer onsite child care and child development programs in partnership with an established child care leader, the Ann Arbor YMCA.

Many national studies have demonstrated the extraordinary benefit for employees and families when organizations take the visionary step to provide onsite child care. The benefits increase exponentially when these centers have the participation of older adults. Research has shown that children who interact with older adults in a co-located facility experience higher personal and social development compared with children in non-intergenerational programs. Children gain positive role models, develop trusting relationships, and demonstrate strong communication skills.

Glacier Hills residents will have the opportunity to volunteer at the child development center on a regular basis or enjoy visiting with the children in a more informal fashion. Thanks to our generous donors, the Glacier Hills Foundation is working to provide reduced-fee tuition subsidies for qualifying employee families.

Foundation Board MembersJohn Balbach, Vice ChairGeorge Borel, Treasurer

Delores BrehmMark FosterKarl Hauser

Mary Jo LynchMary Ann McDonald

Kenneth NisbetJoyce Plummer

Margaret ReynoldsDonna J. Snyder, Chair

William StapletonVictor StrecherPatrick Tamblyn

Reed Vander Slik, President, GH, Inc.Burton Voss

Glacier Hills Foundation Helps Ensure Healthy Generations Across CampusThe Glacier Hills Foundation launched the Healthy Generations Campaign in early 2018 to support the construction and launch of two new programs: the Onsite Primary Care and Specialty Clinic and the Campus Child Development Center. The initiatives were enthusiastically embraced by residents as well as individuals on the waiting list, and their open-hearted generosity has propelled the campaign forward. The clinic funding goal for construction was achieved in record time, and additional dollars raised will be used to support services and equipment. As of June 30 funding for the Child Development Center is on track to reach its goal before the end of 2018.

Generous scholarship gifts from donors plus active use of Trinity Health’s Tuition Reimbursement for employees resulted in over $200,000 of educational and professional development support to over 100 employee “scholars.” Kudos go to our employees, our employer, our donors, and our dedicated Scholarship Committee comprised of residents and community members, and chaired by Mary Ann McDonald.

The Glacier Hills Foundation surpassed $10M in its asset base and was the recipient of two new endowment funds. Endowments support specific programs and projects, plus generate funds for the Foundation’s annual grant cycle and its new tri-annual grant cycle. Grant proposals are received from residents and colleagues, and a few from resident families. Proposals go through an established review and approval process by standing and specially appointed committees, and the Boards of Glacier Hills.

Since the last Progress Report, the Foundation has distributed or awarded over $1.5M to programs and projects that bring or will bring extraordinary benefits to our residents and those who serve them. The following are just a few examples of areas receiving support: art and music therapy, art across campus, Campus Clinic, Child

Development Center, landscaping memorials, library books and large print reader, life enrichment (music, dance, lectures, theater, outings), scholarships and emergency loans for employees, and Wellness Garden and Wellness Center.

PROGRESS REPORT NUMBERS - FYE 6/30/2018

Source of Funds

Nursing Care and Rehabilitation 24,262,344Apartments 13,906,432Deferred Revenue 793,771Other Income 585,952Contributions 356,264Investment Earnings 4,305,870

Total FYE 6/30/2018 44,210,633

Uses of Funds

Total Labor Expenses 20,778,653Supplies 4,322,705Purchased services 6,728,543Depreciation and amortization 2,468,702Occupancy 2,041,252Interest 1,116,974Other expenses 1,681,461Net Income 5,072,341

Total FYE 6/30/2018

FYE 6/30/2018

24,262,344 13,906,432

793,771 585,952

356,264 4,305,870 Nursing Care andRehabilitation

Apartments

Deferred Revenue

Other Income

Contributions

Investment Earnings

20,778,653

4,322,705

6,728,543

2,468,702 2,041,252

1,116,974 1,681,461 Total Labor Expenses

Supplies

Purchased services

Depreciation andamortization

Occupancy

Interest

LETTER TO THE COMMUNITY

It’s my pleasure to present you with some highlights of Glacier Hills as we review the achievements and improvements that have occurred since our affiliation with Trinity Health Senior Communities in this Progress Report. Throughout its history, Glacier Hills has evolved in order to maintain the highest standards of excellence in all aspects of care. The nonprofit organization’s 2016 alignment with Trinity Health Senior Communities was a natural step in its progress.

Over the past two years Glacier Hills has experienced remarkable growth in its ability to care for families, including its residents, colleagues, and the community-at-large. We remain focused on ensuring the highest quality of life for all the generations of people who are touched by the organization and I am excited to share an overview of our future plans. In particular I am delighted to announce two new campus initiatives that will significantly enhance the quality of life for residents, colleagues, and families: the addition of an onsite Primary Care and Specialty Clinic and an Early Child Development Center. See inside for the details!

We are sharply focused on the importance of investing in our colleagues. I am excited to let you know that Glacier Hills was chosen as one of seven Trinity Health affiliates nationwide to pilot a new program called StandOut for the next year to help accelerate our progress in colleague leadership development and engagement. Developed by Marcus Buckingham, StandOut helps individual colleagues identify their strengths to improve the experiences we create, support development and growth, and identify colleague needs. We’ve also made it a priority to implement HealthStream, our online internal training and professional development program. As regulatory mandates continue to require diligent effort in our industry, HealthStream allows Glacier Hills to efficiently manage compliance. Finally, we are grateful to our generous friends and donors for our ability to offer colleagues educational scholarships through the Glacier Hills Foundation and Trinity’s tuition reimbursement program.

Abraham Lincoln said, “the best way to predict your future is to create it.” That quote accurately represents our work at Glacier Hills as we develop a Masterplan that will carry us forward. The types of initiatives in the pipeline include capital improvements to The Manor, expansion of our technology infrastructure, exploration of a Glacier Hills campus in downtown Ann Arbor, expansion of our dementia care program, and a renewed focus on customer service through the implementation of the Red Carpet Learning System across our campus.

This is an extraordinary time for Glacier Hills. Our recent accomplishments and these new initiatives demonstrate our commitment to provide the highest level of service to our residents and colleagues. They also strengthen our position as the premier senior living community in southeast Michigan. We are very grateful for your ongoing support.

Reed Vander Slik, President

SENIOR LIVINGREPORT 2018

Healthy Generations

The fiscal year ended June 30, 2018 included significant changes to our application software and information technology infrastructure. We

were transitioned to the Trinity Health platform, upgrading to state-of-the-art technology. Although

a challenging transition for colleagues, we continued to generate superior care and services

while generating an above budget Operating Margin and Net Income of $5,072,341. The

synergies and economies of scale from the Trinity affiliation continue to add economic value

to the Glacier Hills financial strength. While the investment portfolio returns were not as

strong as some recent years, we continued to have substantial gains adding to Net Income.

Through these resources and the expertise of our colleagues, management, and governance, we

continue to serve our residents and community with excellent care and services.

In 2017-18 Glacier Hills supported the following community events and organizations through sponsorships and volunteer participation: Food Gatherers, the Walk to End Alzheimer’s, Washtenaw County United Way, Ann Arbor City Club, Ann Arbor Housing Bureau for Seniors, Big Hearts for Seniors, and Ann Arbor Rotary Club.

Financial HighlightsPROGRESS REPORT NUMBERS - FYE 6/30/2018

Source of Funds

Nursing Care and Rehabilitation 24,262,344Apartments 13,906,432Deferred Revenue 793,771Other Income 585,952Contributions 356,264Investment Earnings 4,305,870

Total FYE 6/30/2018 44,210,633

Uses of Funds

Total Labor Expenses 20,778,653Supplies 4,322,705Purchased services 6,728,543Depreciation and amortization 2,468,702Occupancy 2,041,252Interest 1,116,974Other expenses 1,681,461Net Income 5,072,341

Total FYE 6/30/2018

FYE 6/30/2018

24,262,344 13,906,432

793,771 585,952

356,264 4,305,870 Nursing Care andRehabilitation

Apartments

Deferred Revenue

Other Income

Contributions

Investment Earnings

20,778,653

4,322,705

6,728,543

2,468,702 2,041,252

1,116,974 1,681,461 Total Labor Expenses

Supplies

Purchased services

Depreciation andamortization

Occupancy

Interest

Glacier Hills raised more than $8,000 for the Alzheimer’s Association from residents and staff through employee donations and fundraising events.

Leadership

300 individuals volunteered

more than 15,500 hours at Glacier Hills in the past year.

Reed Vander SlikPresident

Paul ArnoldChaplain

Jennifer BartschtRegional Director of Sales

Heath HyderRegional Director of

Facility Services

Katy KuriliExecutive Director

Shelley MacMillanExecutive Director of

the Foundation

Larry PetroskeySenior Vice President Business Strategies

Trisha SchauerDirector of Human Resources

The Glacier Hills Inc. Board John BalbachDale Berry

George Borel, TreasurerBill Healy

Martha KrehbielAlonzo Lewis, Secretary

Jan Barney NewmanMargie Reynolds, Chair

David SkaffBill Stapleton, Vice Chair

David SteinbergReed Vander SlikGaurav Vashishta

n Nursing Care and Rehabilitation

nApartments

nDeferred Revenue

nOther Income

nContributions

nInvestment Earnings

n Total Labor Expenses

nSupplies

nPurchased Services

nDepreciation and Amortization

nOccupancy

nInterest

nOther Expenses

Sources of Funds

Uses of Funds

Cultivating WELLNESSIn 2003 Glacier Hills established the Wellness Connection, a campus-wide wellness program designed to take a holistic and integrated approach to health and well-being. Incorporating six dimensions of wellness (physical, emotional, spiritual, vocational, intellectual, and social), the Wellness Connection strengthens our ability to serve older adults with a continuum of lifestyle, care, and support alternatives embracing enrichment of the whole person.

The Wellness Connection has grown significantly in the scope of the fitness programs, health lectures, special events, and personalized services it now offers. In keeping with a national health trend, this summer Glacier Hills introduced its own weekly Farmer’s Market for residents, colleagues, and the local community. The Farmer’s Market is open every Tuesday from 11 a.m. to 2 p.m. on campus from June to September. In partnership with Kapnick Orchards of Britton, Michigan, the market offers a glorious variety of fresh fruit and vegetables such as strawberries, raspberries, sweet cherries, rhubarb, radishes, cabbages, cucumbers, snap peas, red skin potatoes, and even nut butters. Shoppers also receive recipes that make the most of the produce available.

Drums Alive! Is one of the newest classes taking place in the Stephen B. Dobson Life Enrichment Center. With drumsticks in hand, residents enjoy fun aerobic and flexibility exercises inspired by dynamic rhythm and music. The class is led by a music therapist and no previous music or drumming experience is necessary.

The Wellness Connection fitness center houses state-of-the-art fitness equipment and several items were purchased recently, some with grants from the Glacier Hills Foundation.

• Two treadmills were replaced with new Precor machines. • A Precor Adaptive Motion Trainer, a weight-bearing but non-impact

cardio machine, was a wonderful addition. • A TRX suspension trainer and a BOSU ball balance trainer were also added.

GLACIER HILLS

05.31.2018

DAY CARE

New Onsite Clinic and Early Child Development Center Coming to Glacier Hills Campus

For over forty-five years Glacier Hills has continually renewed its commitment to providing an exceptional senior lifestyle through transformative change. Eighteen months in the planning, Glacier Hills is proud to announce two new campus initiatives that will significantly enhance the quality of life for residents, employees, and families: the addition of an Onsite Primary Care and Specialty Clinic and an Early Child Development Center.

Staffed by local providers from IHA and Michigan Medicine, the campus clinic will transform the way that residents currently receive medical care. It will eliminate barriers to regular primary care and laboratory visits, and increase access to specialty medical services. By having these services available at The Manor in Glacier Hills, residents can be assessed more efficiently, treated sooner, and get a head start on their recovery. This initiative:

• Builds on strong medical partnerships with nearby hospitals and health systems• Eliminates transportation difficulties when visiting a physician• Strengthens existing health services at Glacier Hills such as the Wellness Connection and the Outpatient Rehabilitation Department• Ensures smooth coordination with local physician groups with the potential to offer oversight of post-surgical care and

therapeutic services

Glacier Hills is committed to providing a professional and supportive workplace for all employees. As the campus has expanded its workforce, there is a unique opportunity to offer onsite child care and child development programs in partnership with an established child care leader, the Ann Arbor YMCA.

Many national studies have demonstrated the extraordinary benefit for employees and families when organizations take the visionary step to provide onsite child care. The benefits increase exponentially when these centers have the participation of older adults. Research has shown that children who interact with older adults in a co-located facility experience higher personal and social development compared with children in non-intergenerational programs. Children gain positive role models, develop trusting relationships, and demonstrate strong communication skills.

Glacier Hills residents will have the opportunity to volunteer at the child development center on a regular basis or enjoy visiting with the children in a more informal fashion. Thanks to our generous donors, the Glacier Hills Foundation is working to provide reduced-fee tuition subsidies for qualifying employee families.

Foundation Board MembersJohn Balbach, Vice ChairGeorge Borel, Treasurer

Delores BrehmMark FosterKarl Hauser

Mary Jo LynchMary Ann McDonald

Kenneth NisbetJoyce Plummer

Margaret ReynoldsDonna J. Snyder, Chair

William StapletonVictor StrecherPatrick Tamblyn

Reed Vander Slik, President, GH, Inc.Burton Voss

Glacier Hills Foundation Helps Ensure Healthy Generations Across CampusThe Glacier Hills Foundation launched the Healthy Generations Campaign in early 2018 to support the construction and launch of two new programs: the Onsite Primary Care and Specialty Clinic and the Campus Child Development Center. The initiatives were enthusiastically embraced by residents as well as individuals on the waiting list, and their open-hearted generosity has propelled the campaign forward. The clinic funding goal for construction was achieved in record time, and additional dollars raised will be used to support services and equipment. As of June 30 funding for the Child Development Center is on track to reach its goal before the end of 2018.

Generous scholarship gifts from donors plus active use of Trinity Health’s Tuition Reimbursement for employees resulted in over $200,000 of educational and professional development support to over 100 employee “scholars.” Kudos go to our employees, our employer, our donors, and our dedicated Scholarship Committee comprised of residents and community members, and chaired by Mary Ann McDonald.

The Glacier Hills Foundation surpassed $10M in its asset base and was the recipient of two new endowment funds. Endowments support specific programs and projects, plus generate funds for the Foundation’s annual grant cycle and its new tri-annual grant cycle. Grant proposals are received from residents and colleagues, and a few from resident families. Proposals go through an established review and approval process by standing and specially appointed committees, and the Boards of Glacier Hills.

Since the last Progress Report, the Foundation has distributed or awarded over $1.5M to programs and projects that bring or will bring extraordinary benefits to our residents and those who serve them. The following are just a few examples of areas receiving support: art and music therapy, art across campus, Campus Clinic, Child

Development Center, landscaping memorials, library books and large print reader, life enrichment (music, dance, lectures, theater, outings), scholarships and emergency loans for employees, and Wellness Garden and Wellness Center.

Cultivating WELLNESSIn 2003 Glacier Hills established the Wellness Connection, a campus-wide wellness program designed to take a holistic and integrated approach to health and well-being. Incorporating six dimensions of wellness (physical, emotional, spiritual, vocational, intellectual, and social), the Wellness Connection strengthens our ability to serve older adults with a continuum of lifestyle, care, and support alternatives embracing enrichment of the whole person.

The Wellness Connection has grown significantly in the scope of the fitness programs, health lectures, special events, and personalized services it now offers. In keeping with a national health trend, this summer Glacier Hills introduced its own weekly Farmer’s Market for residents, colleagues, and the local community. The Farmer’s Market is open every Tuesday from 11 a.m. to 2 p.m. on campus from June to September. In partnership with Kapnick Orchards of Britton, Michigan, the market offers a glorious variety of fresh fruit and vegetables such as strawberries, raspberries, sweet cherries, rhubarb, radishes, cabbages, cucumbers, snap peas, red skin potatoes, and even nut butters. Shoppers also receive recipes that make the most of the produce available.

Drums Alive! Is one of the newest classes taking place in the Stephen B. Dobson Life Enrichment Center. With drumsticks in hand, residents enjoy fun aerobic and flexibility exercises inspired by dynamic rhythm and music. The class is led by a music therapist and no previous music or drumming experience is necessary.

The Wellness Connection fitness center houses state-of-the-art fitness equipment and several items were purchased recently, some with grants from the Glacier Hills Foundation.

• Two treadmills were replaced with new Precor machines. • A Precor Adaptive Motion Trainer, a weight-bearing but non-impact

cardio machine, was a wonderful addition. • A TRX suspension trainer and a BOSU ball balance trainer were also added.

GLACIER HILLS

05.31.2018

DAY CARE

New Onsite Clinic and Early Child Development Center Coming to Glacier Hills Campus

For over forty-five years Glacier Hills has continually renewed its commitment to providing an exceptional senior lifestyle through transformative change. Eighteen months in the planning, Glacier Hills is proud to announce two new campus initiatives that will significantly enhance the quality of life for residents, employees, and families: the addition of an Onsite Primary Care and Specialty Clinic and an Early Child Development Center.

Staffed by local providers from IHA and Michigan Medicine, the campus clinic will transform the way that residents currently receive medical care. It will eliminate barriers to regular primary care and laboratory visits, and increase access to specialty medical services. By having these services available at The Manor in Glacier Hills, residents can be assessed more efficiently, treated sooner, and get a head start on their recovery. This initiative:

• Builds on strong medical partnerships with nearby hospitals and health systems• Eliminates transportation difficulties when visiting a physician• Strengthens existing health services at Glacier Hills such as the Wellness Connection and the Outpatient Rehabilitation Department• Ensures smooth coordination with local physician groups with the potential to offer oversight of post-surgical care and

therapeutic services

Glacier Hills is committed to providing a professional and supportive workplace for all employees. As the campus has expanded its workforce, there is a unique opportunity to offer onsite child care and child development programs in partnership with an established child care leader, the Ann Arbor YMCA.

Many national studies have demonstrated the extraordinary benefit for employees and families when organizations take the visionary step to provide onsite child care. The benefits increase exponentially when these centers have the participation of older adults. Research has shown that children who interact with older adults in a co-located facility experience higher personal and social development compared with children in non-intergenerational programs. Children gain positive role models, develop trusting relationships, and demonstrate strong communication skills.

Glacier Hills residents will have the opportunity to volunteer at the child development center on a regular basis or enjoy visiting with the children in a more informal fashion. Thanks to our generous donors, the Glacier Hills Foundation is working to provide reduced-fee tuition subsidies for qualifying employee families.

Foundation Board MembersJohn Balbach, Vice ChairGeorge Borel, Treasurer

Delores BrehmMark FosterKarl Hauser

Mary Jo LynchMary Ann McDonald

Kenneth NisbetJoyce Plummer

Margaret ReynoldsDonna J. Snyder, Chair

William StapletonVictor StrecherPatrick Tamblyn

Reed Vander Slik, President, GH, Inc.Burton Voss

Glacier Hills Foundation Helps Ensure Healthy Generations Across CampusThe Glacier Hills Foundation launched the Healthy Generations Campaign in early 2018 to support the construction and launch of two new programs: the Onsite Primary Care and Specialty Clinic and the Campus Child Development Center. The initiatives were enthusiastically embraced by residents as well as individuals on the waiting list, and their open-hearted generosity has propelled the campaign forward. The clinic funding goal for construction was achieved in record time, and additional dollars raised will be used to support services and equipment. As of June 30 funding for the Child Development Center is on track to reach its goal before the end of 2018.

Generous scholarship gifts from donors plus active use of Trinity Health’s Tuition Reimbursement for employees resulted in over $200,000 of educational and professional development support to over 100 employee “scholars.” Kudos go to our employees, our employer, our donors, and our dedicated Scholarship Committee comprised of residents and community members, and chaired by Mary Ann McDonald.

The Glacier Hills Foundation surpassed $10M in its asset base and was the recipient of two new endowment funds. Endowments support specific programs and projects, plus generate funds for the Foundation’s annual grant cycle and its new tri-annual grant cycle. Grant proposals are received from residents and colleagues, and a few from resident families. Proposals go through an established review and approval process by standing and specially appointed committees, and the Boards of Glacier Hills.

Since the last Progress Report, the Foundation has distributed or awarded over $1.5M to programs and projects that bring or will bring extraordinary benefits to our residents and those who serve them. The following are just a few examples of areas receiving support: art and music therapy, art across campus, Campus Clinic, Child

Development Center, landscaping memorials, library books and large print reader, life enrichment (music, dance, lectures, theater, outings), scholarships and emergency loans for employees, and Wellness Garden and Wellness Center.

PROGRESS REPORT NUMBERS - FYE 6/30/2018

Source of Funds

Nursing Care and Rehabilitation 24,262,344Apartments 13,906,432Deferred Revenue 793,771Other Income 585,952Contributions 356,264Investment Earnings 4,305,870

Total FYE 6/30/2018 44,210,633

Uses of Funds

Total Labor Expenses 20,778,653Supplies 4,322,705Purchased services 6,728,543Depreciation and amortization 2,468,702Occupancy 2,041,252Interest 1,116,974Other expenses 1,681,461Net Income 5,072,341

Total FYE 6/30/2018

FYE 6/30/2018

24,262,344 13,906,432

793,771 585,952

356,264 4,305,870 Nursing Care andRehabilitation

Apartments

Deferred Revenue

Other Income

Contributions

Investment Earnings

20,778,653

4,322,705

6,728,543

2,468,702 2,041,252

1,116,974 1,681,461 Total Labor Expenses

Supplies

Purchased services

Depreciation andamortization

Occupancy

Interest

LETTER TO THE COMMUNITY

It’s my pleasure to present you with some highlights of Glacier Hills as we review the achievements and improvements that have occurred since our affiliation with Trinity Health Senior Communities in this Progress Report. Throughout its history, Glacier Hills has evolved in order to maintain the highest standards of excellence in all aspects of care. The nonprofit organization’s 2016 alignment with Trinity Health Senior Communities was a natural step in its progress.

Over the past two years Glacier Hills has experienced remarkable growth in its ability to care for families, including its residents, colleagues, and the community-at-large. We remain focused on ensuring the highest quality of life for all the generations of people who are touched by the organization and I am excited to share an overview of our future plans. In particular I am delighted to announce two new campus initiatives that will significantly enhance the quality of life for residents, colleagues, and families: the addition of an onsite Primary Care and Specialty Clinic and an Early Child Development Center. See inside for the details!

We are sharply focused on the importance of investing in our colleagues. I am excited to let you know that Glacier Hills was chosen as one of seven Trinity Health affiliates nationwide to pilot a new program called StandOut for the next year to help accelerate our progress in colleague leadership development and engagement. Developed by Marcus Buckingham, StandOut helps individual colleagues identify their strengths to improve the experiences we create, support development and growth, and identify colleague needs. We’ve also made it a priority to implement HealthStream, our online internal training and professional development program. As regulatory mandates continue to require diligent effort in our industry, HealthStream allows Glacier Hills to efficiently manage compliance. Finally, we are grateful to our generous friends and donors for our ability to offer colleagues educational scholarships through the Glacier Hills Foundation and Trinity’s tuition reimbursement program.

Abraham Lincoln said, “the best way to predict your future is to create it.” That quote accurately represents our work at Glacier Hills as we develop a Masterplan that will carry us forward. The types of initiatives in the pipeline include capital improvements to The Manor, expansion of our technology infrastructure, exploration of a Glacier Hills campus in downtown Ann Arbor, expansion of our dementia care program, and a renewed focus on customer service through the implementation of the Red Carpet Learning System across our campus.

This is an extraordinary time for Glacier Hills. Our recent accomplishments and these new initiatives demonstrate our commitment to provide the highest level of service to our residents and colleagues. They also strengthen our position as the premier senior living community in southeast Michigan. We are very grateful for your ongoing support.

Reed Vander Slik, President

SENIOR LIVINGREPORT 2018

Healthy Generations

The fiscal year ended June 30, 2018 included significant changes to our application software and information technology infrastructure. We

were transitioned to the Trinity Health platform, upgrading to state-of-the-art technology. Although

a challenging transition for colleagues, we continued to generate superior care and services

while generating an above budget Operating Margin and Net Income of $5,072,341. The

synergies and economies of scale from the Trinity affiliation continue to add economic value

to the Glacier Hills financial strength. While the investment portfolio returns were not as

strong as some recent years, we continued to have substantial gains adding to Net Income.

Through these resources and the expertise of our colleagues, management, and governance, we

continue to serve our residents and community with excellent care and services.

In 2017-18 Glacier Hills supported the following community events and organizations through sponsorships and volunteer participation: Food Gatherers, the Walk to End Alzheimer’s, Washtenaw County United Way, Ann Arbor City Club, Ann Arbor Housing Bureau for Seniors, Big Hearts for Seniors, and Ann Arbor Rotary Club.

Financial HighlightsPROGRESS REPORT NUMBERS - FYE 6/30/2018

Source of Funds

Nursing Care and Rehabilitation 24,262,344Apartments 13,906,432Deferred Revenue 793,771Other Income 585,952Contributions 356,264Investment Earnings 4,305,870

Total FYE 6/30/2018 44,210,633

Uses of Funds

Total Labor Expenses 20,778,653Supplies 4,322,705Purchased services 6,728,543Depreciation and amortization 2,468,702Occupancy 2,041,252Interest 1,116,974Other expenses 1,681,461Net Income 5,072,341

Total FYE 6/30/2018

FYE 6/30/2018

24,262,344 13,906,432

793,771 585,952

356,264 4,305,870 Nursing Care andRehabilitation

Apartments

Deferred Revenue

Other Income

Contributions

Investment Earnings

20,778,653

4,322,705

6,728,543

2,468,702 2,041,252

1,116,974 1,681,461 Total Labor Expenses

Supplies

Purchased services

Depreciation andamortization

Occupancy

Interest

Glacier Hills raised more than $8,000 for the Alzheimer’s Association from residents and staff through employee donations and fundraising events.

Leadership

300 individuals volunteered

more than 15,500 hours at Glacier Hills in the past year.

Reed Vander SlikPresident

Paul ArnoldChaplain

Jennifer BartschtRegional Director of Sales

Heath HyderRegional Director of

Facility Services

Katy KuriliExecutive Director

Shelley MacMillanExecutive Director of

the Foundation

Larry PetroskeySenior Vice President Business Strategies

Trisha SchauerDirector of Human Resources

The Glacier Hills Inc. Board John BalbachDale Berry

George Borel, TreasurerBill Healy

Martha KrehbielAlonzo Lewis, Secretary

Jan Barney NewmanMargie Reynolds, Chair

David SkaffBill Stapleton, Vice Chair

David SteinbergReed Vander SlikGaurav Vashishta

n Nursing Care and Rehabilitation

nApartments

nDeferred Revenue

nOther Income

nContributions

nInvestment Earnings

n Total Labor Expenses

nSupplies

nPurchased Services

nDepreciation and Amortization

nOccupancy

nInterest

nOther Expenses

Sources of Funds

Uses of Funds