laura brown new cv
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Laura Brown – Curriculum Vitae 36 Greenholm Ave, Clarkston, Glasgow, [email protected]: 0141 589 4857 Mobile: 07968690585
Summary
Over the past few years I have gained a great deal of experience working in an office environment and retail. I am capable of handling a high number of calls, paperwork and clients while maintaining a clean, visually appealing work place and a high standard of customer service. I am eager to add to the skills that I have learnt in my previous employment and look forward to tackling new and challenging experiences.
Experience
McCurrach & CoJuly 2015 | PresentAdministration Assistant(Temporary-Helping out)
o Targets to make
o General office duties
o Data Entry
o Accurately input information
SantanderJun 2014 | Jun 2015Mortgage administrator(Temporary- Contract ended)
o Programmes used: MATS,PRISM, Emails
o Targets to make
o General office duties
o Data Entry
o Handle customer complaints and queries
o Accurately input information
o Learn about mortgages
Toni’s PizzeriaJan 2014 | Jun 2014Customer Assistant(Part time while at college)
o Taking orders
o Handled calls
o Customer service
o Work quickly and to timescale
o General cleaning duties (Tidy shop, Display layouts)
o Handle customer complaints and queries
Elegance & BeauteJuly 2013 | December 2013Beauty Therapist/ Reception (Part time while at college) (Unfortunately I got made redundant from this role)
o Coordinated and booked all beauty treatments
o Handled calls
o Customer service
o Carried out treatments
o General cleaning duties (Tidy shop, Display layouts)
o Handled customer complaints and queries
Distinction Health & BeautySept 2012 | Feb2013Beauty Therapist/Receptionist (Maternity cover – Part time while at college)
o Programmes used: Computer booking system
o Call handling
o Reception work
o General office duties
o Carried out treatments
o Keeping the salon and beauty rooms clean
o Addressed all client queries
SantanderMarch 2011 | Nov 2011Administration Assistant(Temp work)
o Programmes used: Matts, Prism, Emails
o Data Entry
o General Office duties
o Learning about mortgages
o Had targets to make
BeansceneJune 2009 | March 2011Administration Assistant (Unfortunately I got made redundant from this role)
o Programmes used: Sage Line 50, Excel, Word
o General office duties
o Call handling
o Stock checks
o Data entry
o Typing up invoices & delivery notes
o Collating weekly figures
o Dealing with complaints and customer queries
Biggart BaillieApr 2007 | June 2009Filing Clerk/Office Junior (Moved onto a higher role)
o Programmes used: Impromptu, Movex, precedent
o General Office duties
o Filing
o Using Biggart baillies internal data base
o Liaising with members of staff regarding queries
o General office duties
o Call handling
o Reception work (lunch cover)
o Stock checks
o Data entry
o Liaising with other members of staff
EducationWi l l iamwood High School Langside Col lege | Beauty Therapy 2011 - 2014GSE Level Beauty Therapy HNDHigher Art – C Beauty Therapy HNC Intermediate 2 – Administration Beauty Therapy NCIntermediate 1 – Travel & Tourism Geography Music Standard Grade- Art – 2 English – 2German – 3Administration – 3Biology – 4Mathematics – 5
InterestsI have a passion for music and I am currently learning guitar. I attend the gym weekly and I enjoy hillwalking and socialising with friends. I have a full UK Driving License.
ReferencesOn request.