Larry PotterfieldFounder and CEO

How does MidwayUSA sustain Results with Baldrige?

How does MidwayUSA sustain Results with Baldrige?

• America needs Baldrige.com

How does MidwayUSA sustain Results with Baldrige?

• Ten of the most-Important Topics to achieve/maintain Baldrige-Level Results

– Vision– Values– Culture Statement– Organizational Governance– Employee Satisfaction– Operational Goals– Long-term Goals– Strategic Planning– ISO 9000– Microsoft Outlook

Vision

• “To be the best-run, most-respected business in America for the benefit

of our Customers.”

Values

• Values are the non-negotiable family principles that guide us.

Honesty

Integrity

Humility LoyaltyPositive attitude

Teamwork Stewardship

AccountabilityRespect for others

• We choose Employees who share our Values

Culture Statement

• Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we

run the business.

Culture Statement

Culture Statement

• Culture helps define who we are – how we treat each other, how we serve our Stakeholders,

and how we run the business.

• We choose Employees who align with our Culture

Organizational Governance

• Governance refers to the management and controls within our organization that help ensure

the protection of stakeholder interests.

Organizational Governance

Employee Satisfaction

• Our #2 Operational Goal– Semi-annual surveys, tailored to Employee Key

Requirements

– Focus Groups led by Company President

– Focus Groups focus on process or policy change recommendations to improve satisfaction on lowest-scoring items.

– Benchmark against other Baldrige recipients

Employee Satisfaction Results

Operational Goals/Results

Goal / Actual

• Customer Satisfaction – 93% / 93%

• Employee Satisfaction – 86% / 88%

• Vendor Satisfaction – 92% / 92.3%

• Shareholder Satisfaction – 100% / 96.2%

Long-Term Goals

Strategic Planning

• The Heart and Soul of Continuous Improvement

International Organization for Standardization

ISO 9000

International Organization for Standardization

• ISO 9001 certified in 2008

• ISO 9001 re-certified in 2011

Microsoft Outlook

• One of the Wonders of the Modern World• One week of SLT Planning Calendar

Weekly MeetingWeekly Meeting

April 28 - May 2, 2014

Board of Director's Meeting

Leadership and Management Q&A

Leadership Development MentoringLeadership Development MentoringLeadership Development MentoringLeadership Development Mentoring

State of the Business

Weekly Meeting - FSWeekly Meeting - HRWeekly Meeting - IS

Weekly Stategic Planning MeetingSLT Weekly Meeting

Leadership Development MentoringMarketing Focus Meeting

Weekly Meeting - CS Reminder: Departments Begin Drafing SPWeekly Meeting - Marketing Leadership Development Mentoring

2pm

3pm

4pm

5pm

8am

9am

10am

11am

12pm

1pm

Monday Tuesday Wednesday Thursday Friday28 29 30 31 32

How does MidwayUSA sustain Results with Baldrige?

• Ten of the Most-Important Topics to achieve/maintain Baldrige-Level Results

– Vision– Values– Culture Statement– Organizational Governance– Employee Satisfaction– Organizational Goals– Long-term Goals– Strategic Planning– ISO 9001– Microsoft Outlook

Larry PotterfieldFounder and CEO

How does MidwayUSA sustain Results with Baldrige?