America Needs Baldrige!

Larry PotterfieldFounder and CEO

Please Accept My Apology

Why Baldrige?

• Consistent, high-quality service• Sustainability• Management framework

• From an organizational perspective• 15-Point Leadership Checklist

Leadership

About MidwayUSA

• Family-owned, established 1977• Catalog and internet sporting goods retailer• 350 employees• 100,000 products• 700 vendors• 1.7 million packages in 2009

Vision – “To be the best-run…”

VisionTo be the best-run business in America

for the benefit of our Customers

Company Goals

Customer Satisfaction Employee Satisfaction Vendor Satisfaction Shareholder Satisfaction

Goal Performance

Customer Satisfaction Employee Satisfaction

Vendor Satisfaction Shareholder Satisfaction

93%82%95%100%

The Leadership Checklist

1. Accept and adopt the Baldrige criteria

The Leadership Checklist

1. Accept and adopt the Baldrige criteria

2. Learn the Baldrige criteria

The Leadership Checklist

1. Accept and adopt the Baldrige criteria2. Learn the Baldrige criteria

3. Set a grand vision

The Leadership Checklist

Values

Company Values Personal Values

Company Values1. Visionary Leadership2. Customer-Driven Excellence3. Organizational and Personal Learning4. Valuing Employees and Partners5. Agility6. Focus on the Future7. Managing for Innovation8. Management by Fact9. Societal Responsibility10. Focus on Results and Creating Value11. Systems Perspective

Personal Values - Code of Conduct1. A high level of integrity and honesty at all times2. Respect for all stakeholders3. Strict adherence to all laws, regulations and Company policies4. Fairness in all dealings5. Loyalty to the Company and coworkers6. Candor with respect7. Teamwork through participation8. Conduct worth of your trust and confidence9. Friendly, helpful and courteous behavior10. The promotion of safety through actions and instructions

Mission Statement

1. Accept and adopt the Baldrige criteria2. Learn the Baldrige criteria3. Set a grand vision4. Determine key processes5. Determine key stakeholders6. Determine key stakeholder requirements7. Set organizational goals8. Establish key measures

9. Strategic planning

The Leadership Checklist

1. Accept and adopt the Baldrige criteria2. Learn the Baldrige criteria3. Set a grand vision4. Determine key processes5. Determine key stakeholders6. Determine key stakeholder requirements7. Set organizational goals8. Establish key measures9. Strategic planning

10.Communication plan

The Leadership Checklist

1. Accept and adopt the Baldrige criteria2. Learn the Baldrige criteria3. Set a grand vision4. Determine key processes5. Determine key stakeholders6. Determine key stakeholder requirements7. Set organizational goals8. Establish key measures9. Strategic planning10.Communication plan11.Review results12.Accountability13.Legal, ethical and regulatory compliance

14.Identify key communities15.Support key communities

The Leadership Checklist

EverytownUSA – Community of Excellence

• Baldrige Performance Excellence Group• You gotta join us!

America Needs Baldrige!

Larry PotterfieldFounder and CEO