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Lapland Holidays with Canterbury Travel

Tel (01) 6770776 | Tel 0044 (0)1923 822388Email [email protected]

www.santa-holidays.ie

2017

For reservations and information visit www.santa-holidays.ie or call Dublin (01) 67707762

Welcome to the REAL Lapland with Canterbury Travel

Lapland, a magical place where dreams can come true… For over 40 years Canterbury Travel has been creating family holidays of distinction. When you book a festive break with THE Lapland specialists, you can be assured that your holiday will be in an authentic setting at a destination where the scenery is simple yet majestic. For this is the home of a kindly old gentleman now over 400 years old, who still believes in the magic of Christmas - Santa Claus.

Canterbury Travel’s award-winning holidays offer one of the best standards of service and tour content on the market and our holidays are not just inclusive of flights, accommodation and transfers, in-flight catering and meals as per itinerary but traditional Arctic activities as specified using huskies, reindeer and snowmobiles and the hire of snow suits and boots, plus entertainment and presents for children ages 2-11 years inclusive.

One day tours are full of activity and set in some of the most beautiful countryside of Lapland. The 2-3 night tours provide a more relaxed atmosphere, than a day tour, with an enhanced activity programme in wilderness locations and the romance of searching for Father Christmas. Whichever tour you choose, an individual meeting with Santa is assured and each child will receive a present from the great man.

From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist 3

Visit Santa with Canterbury Travel

Contents 2-3 Introductory and Special Offers

4-5 Tour Activities and Inclusions

6-7 Pyha Resort and Accommodation

8-9 Idyllic Lapland

10-11 Lapland Lullaby

12-13 Enchanting Lapland

14 Frequently Asked Questions

15 Terms and Conditions

YOUR FLIGHTSTours in this programme are undertaken by charter flights. Charter services are based on the use of Aer Lingus aircraft, from airports as specified in the programme. Flight times shown are subject to final slot confirmation by the airport authorities.

CLIENT SECURITYCanterbury Travel is a fully bonded tour operator. Clients travelling from the Irish Republic are protected by the Tour Operators Licence no. 096 issued by the Commission for Aviation Regulation. Clients booking with Canterbury Travel are fully protected. Canterbury Travel is a full-time agency member of the International Air Transportation Association (IATA). Reliability remains assured. ABTA V6364.

SPECIAL OFFERSLimited HALF-PRICE child places A limited number of HALF-PRICE child places are allocated to our 1 day Enchanting Lapland tour.

To qualify your party must comprise of at least 4 passengers including 1 child between 2-11 years at the time of return travel. The youngest child in your party (between 2-11 years) will be allocated the half-price child place. Minimum 4 persons excludes infants. Only 1 half-price child place will be permitted per booking.

The half-price child places are offered on a first come first serve basis and are extremely popular; please refer to our website for latest availability.

Santa’s Special ElvesLet’s meet Santa’s Special Elves who appear exclusively on all our overnight tours.

Tricky DickyThe cheekiest of the Elves, Tricky Dicky is the real joker of the pack! Dressed in orange and yellow, he just loves to play games with people. He may tell a fib or two to mislead you but he’s sure to make you laugh along the way.

Snowy BowyWearing a blue and white dress with silver trim, Snowy Bowy just loves everything to do with snow. She enjoys placing bows on trees, building snowmen, castles and much more. She adores the bows on presents and has so much fun decorating gifts for Christmas.

Speedy SamDressed in red, Speedy Sam is a restless, somewhat impatient but VERY reliable Santa’s Helper. You may see him rushing around ensuring everything is ready on time for Santa. Will Speedy Sam decide if you’ve been good or naughty this year?

Noisy NodThis chap is a very cheerful Elf dressed in green & he’s a big fan of musical instruments, Christmas tunes and carols. You’ll know when Noisy Nod is close by as the bells on his clothes will ring. He can usually be found dancing to the bells crying ‘Ho, Ho, Ho’ Will the sound of the bells lead you to Santa?


On certain tours the following items are included. Please look out for the icons on individual tour pages.

FREE SPECIAL SOUVENIR On departure from Lapland you will receive a souvenir licence to commemorate your visit to Lapland, crossing the Arctic Circle and covering the traditional activities undertaken.

FUN FOR ALL Children’s entertainment is available at the hotel in Pyha. The children’s entertainers perform in the late afternoon/early evening, with the exception of arrival and departure days.

FREE SOUVENIR CD Throughout your stay in Lapland you and your children can sing along to our very own ‘in Search of Santa and his Elves’ song. (1 CD per booking provided, prior to departure from Lapland.)

TOUR ACTIVITIES Your holiday to Lapland is a wonderful opportunity to experience an array of fun yet traditional snow based activities, which are indigenous to this region.

Your Santa Visit – All Tours

When your search for Santa is finally realised and you discover this enigmatic man’s home, you and your children will meet him in private. See their faces light up as they achieve their dream of meeting the real Santa. Children age 2-11 years will receive a gift from Santa.

ENCHANTING LAPLAND – 1 day tour

On the Enchanting Lapland day trip you will be transported by snowmobile and sleigh to a beautiful remote hamlet in the Lappish countryside. Once at location, you can enjoy some warming hot berry juice in the snow igloo and you are free to enjoy husky and reindeer sleigh rides, tobogganing & snowmobiling at your leisure. Plus, the highlight of the day – a private meeting with Santa.

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Tour Activities and Inclusions

Enchanting Lapland Day Tour - Snow Igloo



2-4 NIGHT TOUR ACTIVITIES

Make Friends with the Huskies Prepare to be enthralled as the gallant huskies power their way through the Lappish countryside, beneath trees laden with snow in search of the great man. During your 90-minute husky adventure, you can learn the art of husky mushing, or experience a thrilling sleigh ride as a passenger. Tour the husky farm and learn about the lives of the dogs and meet some of the huskies.

Learn about Santa’s Reindeer Your 90 minute reindeer adventure takes in a beautiful sleigh ride through the forest. While at location you will be listening to engaging stories about these magnificent creatures from the herdsman while enjoying hot berry juice beside a log fire. There may even be time to feed the reindeer.

Snowmobile Experience Enjoy a 1.5km snowmobile and sleigh ride through the snowy tundra of the Arctic as we search for Santa. Children’s snowmobiles will be available.

Snow Activities There will be a variety of snow games with Santa’s Elves including snowman making, tobogganing and snowball fights. Additional use of toboggans in resort is free of charge.

Meet the Elves at Home Your search for Santa will include a visit to the Elf House, where you will meet Wendy Wood and some of the Elves who have been preparing toys for all the boys and girls who have made it on to Santa’s ‘good list’ this year.

Journey to a Magical Post Office View the Magical Post Office and see where the Elves sort the mail. While in Lapland you will have the opportunity to send postcards to your loved ones.

Personal Tour Guide 2 & 3 night tours Throughout your stay in Lapland you will be accompanied by a personal tour guide. They will meet and greet you at the airport in Lapland and will be on hand throughout each day of the tour. Your guide has expert local knowledge and will be able to answer most of the questions you may have while in Lapland.



The magical resort of

Pyha

Pyha is a small village which is set in stunning scenery

on the edge of a National Park which is renowned for its excellent ski facilities. It is situated above the Arctic Circle in the heart of Santa’s homeland. In Pyha you can choose to stay in a variety of accommodations from a contemporary apartment, to a traditional log cabin or a comfortable hotel room, convenient to resort. It is hard to imagine anywhere more beautiful or unspoilt than the home of the real Santa Claus, Finnish Lapland.

Pyha Log Cabin

Pyha Log CabinIn Pyha we have a selection of log cabins which are suitable for families of 3-6 persons. The log cabins vary in style, layout and decoration. Cabins are open-plan (so no separate bedrooms) and the beds vary from double beds and bunk beds (very traditional and Lappish in style) to beds/mattresses in a loft area suitable for both adults and children. Cabins have a log fire, drying cupboard, kitchenette, sauna and a shower room with w.c. Cabins are generally 15 mins walk from resort centre.

Pyha Log Cabin


Pyha Suite The Pyha Suites are 2 bedroom apartments suitable for 2-5 persons. One bedroom has twin beds and the other has a double bunk at the lower level with a single bunk above. They also offer a sauna, private facilities, drying cupboard, kitchenette and a lounge area with TV/DVD. The Pyha Suites are a short walk from resort centre.

Pyha Apartment A Pyha Apartment is suitable for 4-8 persons. These Apartments have 3 bedrooms, two with twin beds and another with bunk beds. Plus, a sauna, private facilities,

drying cupboard, kitchenette and a lounge area with double sofa bed and TV/DVD. Apartments are approx. 5 mins walk from resort centre.

Pyha Hotel Rooms The main hotel where the restaurant is located features a selection of en-suite rooms for 2-3 persons. Plus, a small number of family rooms (en-suite), sleeping up to 4 persons. Staying at the hotel is an excellent choice should you wish to have easy access to the restaurant.

Pyha Suite Pyha Apartment Pyha Hotel Room


Capture the true spirit of Christmas at the scenic resort of Pyha, the perfect setting for your 2 night Lapland activity holiday. Drive snowmobiles over open tracks and experience husky and reindeer sleigh safaris as your Arctic expedition begins. Santa’s Special Elves, Noisy Nod, Trick Dicky, Speedy Sam and Snowy Bowy will ensure that you have lots of fun along the way as you search for the great man. And, while Santa has been very busy supervising the dispatch of toys in time for Christmas Day; he will be thrilled to meet all the children who have made this very special journey to see him.

Idyllic Lapland

Tour detailsDay 1It’s time to join us for our Arctic adventure in Lapland. Upon arrival in Rovaniemi, your personal tour guide will be waiting to meet you, and then it’s time to board your coach for the journey to the resort of Pyha. A brief stop will be made in Luosto, where you will receive your thermal snow suits and boots before resuming your journey to Pyha. After checking in to your accommodation this evening, enjoy dinner in the restaurant. Evening meals are buffet style and usually include a selection of children’s favourites. Will Tricky Dicky outwit you this evening in resort?

FUN FOR ALL

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FREE SOUVENIR CD

FREE SPECIAL SOUVENIR


Day 2Your ultimate Lapland experience commences this morning as we begin our search for Santa. Following a warm and filling breakfast, join your tour guide and head to a variety of locations where snowmobiles, reindeer and husky teams will lead the way. It’s such a remarkable quest to find the great man. Today we’ll meet the huskies and experience a thrilling safari. Later at the reindeer farm, you might like to briefly relax by an open fire to sample some hot berry juice, while listening to tales of the lives of the reindeer from the herdsman. We’ll stop for a simple yet warming lunch before resuming our activities. Will you meet Santa in his secret hideaway today or will you see the Elves at home? Perhaps Noisy Nod or Wendy Wood will provide us with a clue as to where Santa may be. Following a fun-filled day in Lapland, it’s time to return to Pyha. There may still be time to play in the snow before enjoying the Festive dinner this evening.

Day 3After a hearty breakfast, our search for Santa resumes. It’s imperative that you find Santa today, if you failed to meet him yesterday. Once again, we will enjoy sleigh rides in the Lappish wilderness drawn by the faithful reindeer, valiant huskies or a motorised skidoo. Santa is always thrilled to meet and to speak with every child who visits him, for he knows that they have travelled from a far and he has a little present for each and every one of them. Lunch will be provided prior to departure from Pyha. During your journey to the airport, you will receive a commemorative licence of your stay in Lapland. As we say farewell to Santa, Noisy Nod, Tricky Dicky, Snowy Bowy and Speedy Sam, let’s sing the Elf Song just one more time…

2 night Idyllic Lapland to Pyha

• Meet the Elves at Home• Journey to the Magical Post Office• 90-minute Reindeer Experience• 90-minute Husky Experience• Snowmobile & sleigh ride (1.5km)• Children’s snowmobiles• Snow games with Santa’s Special Elves• Tobogganing• Private meeting with Santa• Present from Santa• 2 nights’ full board accommodation• Festive dinner• In-flight catering• Thermal snow suits and boots• Souvenir licence and CD• All taxes

Your Search for includes:


Escape the hustle and bustle of the modern world and be transported to a land full of mystery and magic. Join us in celebrating all that is Christmas in the beautiful yet small resort of Pyha. Here you will be spellbound by the beauty of the Lappish Wilderness. Feel the power of the paw, as the huskies whisk you away through ancient snow-covered forests and experience a sheer adrenalin rush as the snowmobiles power through virgin snow as you search for Santa.

Lapland Lullaby

Tour detailsDay 1Leaving Ireland far behind, we arrive in Lapland. Sit back and relax on board the coach after crossing the Arctic Circle – let the fun begin as we sing the Elf Song! Prior to arriving in Pyha, a brief stop will be made in Luosto to collect your thermal clothing. You may be staying in a wilderness location but your accommodation in Pyha will be comfortable no matter which you choose. After you have checked in to your accommodation, we hope the spirit of Christmas begins this evening as you relax and enjoy the welcome dinner.

FUN FOR ALL

CD

FREE SOUVENIR CD



3 night Lapland Lullaby to Pyha

• Meet the Elves at Home• Journey to the Magical Post Office• 90-minute Reindeer Experience• 90-minute Husky Experience• Snowmobile & sleigh ride (1.5km)• Children’s snowmobiles• Snow games with Santa’s Special Elves• Tobogganing• Private meeting with Santa• Present from Santa• 3 nights’ full board accommodation• Festive dinner• In-flight catering• Thermal snow suits and boots• Souvenir licence and CD• All taxes


Day 2Enjoy a hot buffet breakfast in resort, then it’s time for our adventure to begin. Join your tour guide and set off to a secret location where we have been advised that Santa has recently been seen. Huskies and reindeer will be there to help you and Santa’s Special Elves will provide clues as to where Santa may be. Learn about the lives of Santa’s furry friends, there may even be time to feed a reindeer before enjoying a sleigh safari. After an exciting morning, we’ll stop for a simple yet warming lunch. At the Magical Post Office, perhaps one of the Elves will know where Santa is? If we fail to find him at home today, then we are certain to do so tomorrow. Back in Pyha you may wish to relax with a sauna. Once again, this evening there will be a buffet style dinner.

Day 3Following breakfast, we’ll resume our search for Santa and our new friends the reindeer and huskies will help us with our endeavours once again. Perhaps Prancer, Donner and Blitzen will advise our guides of the best

trail to take. This morning we will be transported across prepared tracks in one of the most picturesque areas of Lapland. Only the sound of the powerful snowmobiles will break the silence as they charge across the snow. Will Wendy Wood or Corporal Kandy know where Santa is? Expect to play lots of snow games with the Elves, although you’ll need to try to keep up with Speedy Sam as he races around. Watch out for Tricky Dicky, will he mislead you as you conclude your search for Santa. On this last evening in resort relax and enjoy the festive dinner.

Day 4This morning you can relax in resort before saying a fond farewell to your new Lappish friends. Lunch will be taken in Pyha before it’s time to leave for Rovaniemi Airport. During the journey your personal tour guide will provide you with a souvenir licence to commemorate crossing the Arctic Circle. If possible, a brief stop will be made to enable you to purchase a souvenir of Lapland, before it’s time to board your flight to Ireland.


Spend a magical day in Santa’s homeland this December and enjoy an exciting array of traditional Arctic activities in his magical winter wonderland.


LIMITED ½ PRICE CHILD PLACES

Enchanting Lapland

Tour detailsA day trip to Lapland? Surely that’s too hectic we hear you cry – well actually, no!

While it is an early departure, your flight leaves at approximately 8 a.m., you can sit back and relax on board the aircraft with breakfast. It takes 3 ½ hrs to fly to Lapland and then you’ll have approximately 6 hours to experience all that this special destination has to offer.

On arrival at Enontekio Airport, we provide you with thermal snow suits and boots to keep you warm throughout the day. Then it’s time for your Lapland adventure to begin with an exciting snowmobile and sleigh transfer to location – a small hamlet set beside a frozen lake shore, which is exclusive to Canterbury Travel.

Once at location, register with Santa’s Helper, and they will advise when he will be ready to see you. Santa knows that you have travelled from a far today and every family will realise their dream of meeting him.

Until your private meeting with Santa, it’s time to enjoy the array of traditional Arctic activities that we offer at your leisure. You can learn to drive a snowmobile (suitable for both adults and children alike). Children’s snowmobiles are safely under the control of a local guide. Or perhaps you’d like to head to the tobogganing slope, where we have some special Stiga toboggans that allow children to have greater steering ability to enhance their fun.

Visit the snow igloo, as you enter the ambience is quite serene and there are ice sculptures and ice tables where you can rest and sample some hot berry juice and traditional ginger biscuits. A perfect spot for a photo opportunity.

No journey to Lapland would be complete without a classic sleigh ride pulled by huskies and reindeer and with a Canterbury Travel day trip you can experience both. The hard-working husky dogs and Santa’s faithful reindeer will be ready and waiting for you to enjoy this most traditional Arctic activity.Yet where will you find Santa? Well, when it’s time for your private meeting with Father Christmas, a snowmobile and sleigh will be waiting to transport you to his secret hideaway in the forest. Once inside, your children can tell Santa all about their Christmas wishes and he will present each child with a gift.

Lunch will be available throughout the day and the menu usually includes soup, baked potatoes with a meat or vegetarian filling, pasta and a traditional sweet dessert of pancakes filled with jam.

Finally, after a fun-filled day, it’s time to return to Enontekio Airport, leaving Santa and his helpers to continue with their important duties. Dinner will be served during your flight and on return you will land at approximately 10pm.


LIMITED ½ PRICE CHILD PLACES


A magical day in Lapland

• Snowmobile and sleigh transfer from the airport grounds• A visit to a snow igloo• Husky and reindeer sleigh rides• Adults and children’s snowmobiles• Tobogganing• Private meeting with Santa• Present from Santa• Thermal snow suits and boots• In-flight catering• Hot lunch at the venue• Souvenir Licence



FAQ’sHOW MUCH IS THE DEPOSIT AT THE TIME OF BOOKING? To make a reservation the required deposit is €200 per person. If you book via the Canterbury Travel Reservations Office on Dublin (01) 6770776 or from N. Ireland on 01923 822388, the balance is then payable 8 weeks prior to the date of departure. (Other terms may apply if you book via a Travel agent.)

WHAT IS INCLUDED IN THE COST OF MY TOUR? Return charter flights to and from Rovaniemi or Enontekio Airport in Finland. Services as specified within the tour itinerary, transfers, accommodation and meals in resort, and the loan of snow suits and boots for the duration of your stay. Gifts for children age 2-11 years inclusive on day tours and a gift allowance for children age 2-11 years on all overnight tours.

WHICH TYPE OF TRAVEL INSURANCE WILL WE NEED? It is advisable to take out an insurance policy at the time of booking as you are at risk as soon as you pay a deposit to us. The insurance policy should provide full Winter Sports coverage and include the activities you will be participating in on our tours such as husky, reindeer and snowmobile rides. Travel Insurance can be purchased from Canterbury Travel, information regarding the policy can be found at www.santa-holidays.ie/travel-insurance/

IS IT LIKE VISITING AN AMUSEMENT PARK WITH A SANTA GROTTO? Not at all, our tours operate to resorts and venues which are typically authentic and traditional. Where possible our activity programmes are not held in touristic centres.

WILL WE FIND SANTA? Santa being a wise old man knows that you have made a very special effort to find him. When you and your family have your private meeting with him, he will have a gift for each child and will fully understand your children and provide appropriate answers to their questions.

WILL THE REPRESENTATIVES SPEAK ENGLISH? On the overnight tours, you will be accompanied by one of our exceptional tour guides. They will meet and greet you at the airport and will be on hand throughout each day of your tour. Your guide has expert local knowledge and will be able to answer most of your questions. Both our tour guides and our local representatives speak very good English.

HOW COLD WILL IT BE IN LAPLAND? Generally, temperatures average between -5c and -25c, although it has been known to drop to -45c in exceptional circumstances. It tends to be warmer late Nov/early Dec and you may wish to take this into consideration when booking. We do provide thermal snowsuits and boots for the duration of your stay in Lapland.

WILL IT BE DARK DURING OUR STAY? An average day in Lapland provides 4-5hrs of grey light (usually between 10.00 and 14.30, although this can vary subject to location). When the sky is clear, it may be blue with the most amazing colours. At other times, the sky will be as though it is night time. Although any light is reflected by the snow, making it possible to see where you are walking. Venues in Lapland are generally lit by roaring fires & Lappish outdoor candles which, provide a very attractive setting for our events.

WILL WE SEE THE NORTHERN LIGHTS? It is possible to see the Northern Lights (Aurora Borealis), though as a natural phenomenon, there is no guarantee.

WHAT IS THE LOCAL CURRENCY? The Euro is the currency used in Finland. Please note there are no banking facilities at Enontekio Airport and only limited facilities at Rovaniemi Airport. Clients should obtain currency prior to departure.

CAN I DRIVE A SNOWMOBILE? To drive a snowmobile, you must be in possession of a valid driving licence with the exception where all driving is undertaken on private land. For children’s snowmobiles the minimum age is 4 years (subject to height restrictions).

HOW SAFE IS IT? It’s perfectly safe as long as you follow the instructions of your Arctic guides. Please remember that our activities operate in Arctic conditions & in the interests of safety your guide may alter the schedule contents of the tour at any time.

IS A LAPLAND HOLIDAY SUITABLE FOR AN INFANT? It is imperative that prior to booking, parents must take into consideration the nature of the terrain and the Arctic weather conditions where temperatures can fluctuate between -5c to -25c in December. Infants (age less than 2 years at the time of return travel) are permitted to travel on our tours, however you will be required to supply suitable clothing for your infant. The infant admin fee is €150.

IS THE HOLIDAY SUITABLE FOR DISABLED OR SEVERLY ILL CHILDREN? We understand that for many severely ill and disabled children and their parents, a visit to meet Santa is a magnificent dream. Our promise to you is that we care enough to try and ensure that this dream is realised. We are very proud to work with a number of leading children’s charities and we carry many children with conditions including cancer, cystic fibrosis, blindness and paraplegia. We hope to continue to play a part in making such special dreams come true.

WHAT IS THE FOOD LIKE? Clients participating on an overnight tour will begin the day with a buffet breakfast with hot and cold options, followed by a simple yet warming lunch provided at the activity venue. The buffet dinner caters for most tastes, with children’s favourites available. Buffet stations are replenished frequently. For day tours please refer to p.12, where a sample menu is specified. Food will be served throughout the day at the activity location.

NO SMOKING POLICY A no smoking policy operates on all our charter flights and coaches in Lapland. The accommodation and restaurants used in this programme are non-smoking in all areas.

WHAT ARE THE PASSPORT AND HEALTH REQUIREMENTS? For UK and Irish citizens, a full 10-year passport is required for entry into Finland (5-year passport for children). Other passport holders should seek advice from the Finnish Embassy at Russell House, Stokes Place, Dublin 2. Ireland. Tel +00353 (1) 478 1344. Passports should be valid following the return date from Finland. For non-EU citizens, usually a 3-month passport validity will be required, which should be confirmed with your local Finnish Embassy. There are no vaccination requirements. However, when travelling overseas, it is prudent to advise your GP of your destination & to secure the latest professional advice as to any precautions that may be necessary.

BROCHURE PHOTOGRAPHY Photography used for day time images in this brochure and on the website, has been undertaken during the period of ‘greylight’, offering the most suitable conditions with clear blue skies. Due to the changeable nature of the Arctic weather, such conditions cannot be guaranteed. All photography has been obtained using professional equipment & professional photographers. Reproduction to the same standard may not be possible using regular amateur equipment.

CANTERBURY TRAVEL (LONDON) LTD. herein after called the Company, give notice that:1. All arrangements are made subject to the following terms and conditions. When you book with Canterbury Travel you are deemed

to accept in full, the Booking Conditions herein together with any other information brought to your attention before you booked your package. Please read them carefully in conjunction with ‘Frequently asked questions.’ From the time, we issue our Confirmation/Invoice for your chosen tour a contract exists between you and Canterbury Travel. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Each party agrees that any dispute, claim or other matter arising from or in connection with your contract or booking will be dealt with the Courts of England & Wales only (if not referred to Arbitration – see clause 7).

2. When making a booking, the Client agrees to check all the details on the confirmation invoice at the time of issue. You have 14 days from the time of booking to advise Canterbury Travel of any errors or discrepancies. Notification of any errors outside this period will be subject to amendment fees. See Condition No. 5.

3. After acceptance of the booking if the Client cancels his arrangements or does not pay the balance of the holiday price by the prescribed time the Company reserves the right to cancel the booking and in such cases the Client will forfeit the deposit. In addition, if either event occurs within 56 days of departure the following cancellation fees become payable by the Client. Period before departure within which written cancellation is received:

Period before departure within which written cancellation is received: more than 56 days 29-56 days 15-28 days 0-14 on day of departure Deposit 40% 60% 100% Total cost Cancellation charges including (deposit paid) as % of total price.

We regret that in the event of cancellation, deposits cannot be carried over to a future year or to alternative travel arrangements.

4. If the Client cancels the arrangement, or the Company cancels the arrangements because of failure by the Client to pay the balance by the prescribed time, the deposit is forfeited. Additionally, the Company may recover from the Client any additional costs incurred in making and cancelling the arrangements. See condition no. 3.

5. Amendments of bookings received in our office in writing prior to 56 days in advance of tour departure will be charged an amendment fee of €75 per person involved in the transaction. Amendments to bookings made within 56 days of departure will be treated as a complete cancellation of the holiday involved and cancellation fees set out under booking condition 3 still become applicable. Name changes are accepted at any time prior to departure at a cost of €75 per person administration charge, provided at least one member of the original party continues to travel. In addition, any costs incurred to airlines for cancelled air tickets and any additional cost incurred for new tickets at higher value will be charged. Where scheduled airlines are concerned, this this will often be the total value of the original air ticket as a minimum. A further charge of €50 for administration & re-issue of ticket fees will be made for names changed within 14 days of travel.

6. All arrangements quoted in this brochure are based on known costs and exchange rates when tours were confirmed in December 2016. The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges and airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes any insurance premiums and any amendment charges. Only amounts in excess of the 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for holiday insurance & amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the date printed on the replacement invoice. Having already provided for the above in the event that the currency exchange rate or other factors better that from which the brochure is costed no refund would be made.

7. If circumstances beyond the Company’s control cause either withdrawal or modification of the advertised arrangements which are made by the Company as agents for the suppliers of transport, accommodation and other services, the Company agrees to immediately notify Clients and if possible offer a comparable arrangement or a prompt and full refund of all monies paid by the Client. Such withdrawal will not take place after the date when the balance becomes due, with the exception of booking condition No. 20, unless for reasons amounting to force majeure or in the event that the Client defaults in payment of the balance.

8. Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if the Client so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on document alone with restricted liability on the Client in respect of costs. The scheme does not apply to claims for an amount greater than €5,000 per person or €25,000 per Booking. Where a claim for personal injury is made the limit on the amount claimed is €1,500 per person. If you elect to seek redress under this scheme written notice requesting arbitration under the scheme must be made within 18 months after the scheduled date of return from the holiday.

9. Responsibility is accepted by Canterbury Travel that the tour arrangements described in this programme are provided to a reasonable standard. Responsibility is also accepted for the proven acts and/or omissions of our employees, agents and suppliers under our control. Appropriate compensation will be offered should we fail in this respect. Such compensation payments do not apply for changes resulting from changes of schedules and cancellations by air, sea and rail transportation companies, war or threat of war, riots, industrial disputes, disasters of natural or nuclear nature, terrorist action or other reasonable events beyond our control. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water or rail our responsibility is limited in accordance with the relevant conditions of the carrier. We have limited liability/ responsibility with regards to airlines and aircraft.

10. Responsibility is accepted for proven negligent acts or omissions, by our employees, agents and suppliers, under our control, in respect of claims arising as a result of death, bodily injury, or illness caused to the lead name to the contract and/or any other named persons on our confirmation invoice. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water, land or rail our responsibility is limited in accordance with the relevant conditions of the carrier. Such claims being subject to English Law in respect of any question of liability or quantum and all proceedings shall be within the exclusive domain of the English Courts.

11. Where you suffer any accidental illness, personal injury or death, resulting from any activity not part of your holiday arrangements made by us, all possible advice and assistance will be offered. This will include where appropriate at our discretion, financial assistance up to a limit of €5000 per booking. Such financial assistance is limited to appropriate circumstances whilst you are still outside the United Kingdom/Ireland and will be by way of a loan which you will be required to repay within 56 days of your return to the United Kingdom /Ireland. Canterbury Travel must provide written consent before any expenditure can be considered and further Canterbury Travel reserve the right to have complete control over legal proceedings including but not limited to the selection, appointment and control of your legal representation. Canterbury Travel shall not be liable for expenses normally covered by Holiday Insurance policies at least equivalent to that offered by Canterbury Travel, and it is therefore in your own interest to ensure that you are in possession of a suitable travel insurance policy.

12. Transportation arrangements made on your behalf provide for the use of a variety of services. In the event of transportation delays arising, meals, refreshments and/or overnight accommodation will be in accordance with the conditions of contract of the respective carrier being used. Additionally, the delayed departure benefit provides cover subject to the applicable terms and conditions specified where travellers have availed themselves of insurance cover via Travel & General Insurance Services Ltd.

13. Our tours are based on using charter aircraft. Tours are operated subject to a minimum participation level equivalent to 80% of aircraft seating capacity. For overnight tours, we reserve the right to cancel up until 8 weeks prior to departure date. For day trips, we reserve the right to cancel up until 4 weeks prior to departure date. Accordingly, no compensation or out of pocket expenses will be paid.

14. If the Client shall bring a claim against the Tour Operator, arising out of the negligent acts or omissions of the Tour Operator’s agents, suppliers or subcontractors, and if the said claim is settled by any payment by the Tour Operator to the Client, whether by agreement or following a court judgement, the Tour Operator shall be subrogated to the customer’s personal rights of action against the said agents, suppliers or subcontractors for recovery in the customer’s own name. Further, the Client will render all necessary assistance to the Tour Operator in connection with any recovery proceedings.

15. Activities throughout your holiday are undertaken in Arctic conditions. The organisers reserve the right to vary the tour content and duration of activity in accordance with local safety practice. Duration of outside activities will vary in accordance with conditions applicable on the day and times and schedules specified in the itinerary are those expected to apply but will be adjusted locally to fit with current conditions. Parents and guardians are responsible at all times for the supervision of children travelling within their party for the total duration of the tour. Structures featured within our tours, built from ice, snow etc, eg Snow Holes, Snow Igloos are dependent on satisfactory levels of snow and means of its compactability. Where inappropriate conditions exist, such structures cannot be provided as they are dependent on specific Arctic weather conditions prevailing. Tours within our brochure operate in the Arctic. Most pictures in the brochure/website depict snowy conditions. Lack of snow however would not be an acceptable reason for cancellation or compensation. The programme would be adapted to fit with this situation. The tour would continue with the other or alternative elements provided and there would be no right of cancellation due to lack of snow.

16. For our Day Tours, in the event of an aircraft diversion or delay in departure our total liability to you will be as follows: a delay in departure exceeding 4 hours where the Clients have not boarded the aircraft will result in the tour being cancelled with a full refund of payments made. In the event of aircraft diversion, the following procedures will be followed: where the new airport of arrival is within a 150-mile radius of the original airport by road, bus transportation will be provided to the original airport and the tour will operate in full. To comply with flight crew regulations this will inevitably mean the departure from Lapland in the early hours of the following morning. For arrivals at airports outside a 150-mile radius a Day Tour based on appropriate services available in the locality at short notice will be provided, which of course may vary greatly to that offered in the tour described. In all the years of operation of Day Tours, nine have been cancelled and only four diverted to an airport. By agreeing to our booking conditions, you accept our total liability to you in the event of tour cancellation will be a full refund of tour cost. We cannot be responsible for other out of pocket expenses such as overnight hotels, petrol, taxi fees etc. Passengers availing of a Travel & General Insurance Services Ltd policy will receive compensation of €50 per person for such items.

17. The operation of Magical Illusions within the tour content cannot be guaranteed as they are subject to suitable conditions applicable within the Arctic environment and do not form part of our contract with you. We do wherever possible operate such illusions as they do enhance the tour quality. Images used within the brochure/website of Santa and his elves are purely representative of the standards that are provided on our tours. Actual elves and Santa may vary in accordance with location visited.

18. It is advisable to take out an insurance policy at the time of booking as you are at risk as soon as you pay a deposit to us. If you fail to make appropriate insurance arrangements in a timely manner, we will not be liable for any losses or expenses which you may incur for claims which might normally have been covered by insurance in respect of circumstances for which we are not responsible. Where you purchase insurance offered by Travel and General Insurance Services Ltd, the premium must be paid at the time of booking.

19. Canterbury Travel reserve the right to adjust the content of inclusive tours featured in this programme. Prior to your entering into a contract with us, such changes will be advised to you. Should adjustments be necessary after you have entered into a contract with us we will advise you in writing or by email.

20. Should the need arise, we reserve the right to substitute an alternative air carrier, aircraft type, origination/destination airport or to operate the flight via another domestic airport to that previously quoted for our tours. Such alterations do not provide a right of cancellation or compensation.

21. Any money paid by a Client to an officially appointed agent of Canterbury Travel is at all times held on behalf of the License holder as granted by the Commission for Aviation Regulation i.e. Canterbury Travel.

22. Where specified in our programme, half-price child places are offered on a subject to availability basis. To qualify, bookings must consist of a minimum of 4 passengers including 1 child between 2-11 years at the time of return travel. Minimum 4 persons excludes infants. If a half-price place is applicable it will be allocated to the youngest aged child. Should amendments occur to the booking resulting in a reduction in party numbers below the minimum requirement the half-price child place is forfeited and a revised invoice will be issued. Award of half-price child places is at the sole discretion of Canterbury Travel and may be withdrawn or introduced at any time in accordance with management decision. Only 1 half-price child place will be granted, per booking. Promotional Offers cannot be combined.

23. Our interest lies in providing our clients with a hassle free and enjoyable holiday. Thereby if in our reasonable opinion or that of a person in authority, any threatened disruptive action prior to commencement of your holiday, or subsequent action on holiday, which affects the enjoyment of others, allows us the right to terminate your personal holiday and similarly for all others named within the same booking. Should this occur there would be no refund or compensation paid and it would be necessary for you to arrange at your own expense return transportation to the United Kingdom or Ireland and any other costs relating to your alternative arrangements.

24. Consumer Protection: – The air holidays and flights in this brochure are protected by the Commission for Aviation Regulation, since we hold a Tour Operators Licence granted by the CAR. Our licence number is T.O.096. In the unlikely event of our insolvency, the Commission for Aviation Regulation will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the Commission for Aviation Regulation website at www.aviationreg.ie.

25. Excursions, other tours or services that you may choose to book or pay for whilst you are on holiday, are not a part of your package holiday provided. For any other excursion, tour or service that you book, your contract will be with the provider of the service and not with us. We are not responsible for the provision of the excursion, tour or service or for anything that happens during the course of its provision by the operator or supplier.

IMPORTANT INFORMATION Data Protection Act. Please be assured that we have measures in place to protect the personal booking information held by us. The

information will be passed on to the principal and to the relevant supplier of your travel arrangement. The information may also be passed on to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking agencies. If you travel outside the European Economic Area, controls on Data Protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether EEA or not, we will be unable to provide accept your booking. In making this booking you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available on request.

Published December 2016


Terms and Conditions

Tel (01) 6770776 | Tel 0044 (0)1923 822388Email [email protected]

www.santa-holidays.ie

42 High Street, NorthwoodMiddlesex HA6 1BL

Opening Hours: Jan-Feb

Mon-Fri 09.00-17.30Sat 09.00-15.00

Mar-SeptMon-Fri: 09.00-17.30

Sat: 09.00-15.00Sun: 10.00-15.00

Oct-DecMon-Fri: 08.30-19.00

Sat: 09.00-17.00Sun: 10.00-17.00

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