language skills (1)

8/8/2019 Language Skills (1)

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LANGUAGE SKILLSLANGUAGE SKILLS

--The Soul of communicationThe Soul of communication


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SKILLS

ACTIVE PASSIVE

SPEAKING

WRITING

READING

LISTENING


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SPEAKINGSPEAKING


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WRITINGWRITING


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READINGREADING

What is Reading?What is Reading?Reading is supposed to be a passive skill.Reading is supposed to be a passive skill.

Two activities are involved in the process ofTwo activities are involved in the process of

reading: Speed and comprehension.reading: Speed and comprehension.


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TYPES OF READINGTYPES OF READING

TypesTypes Nature of Nature of

ReadingReading

Reading SpeedReading Speed

Words/minWords/min

CarefulCareful ComplexComplex 50 to 35050 to 350

RapidRapid SimpleSimple 300 to 600300 to 600

SkimmingSkimming Main IdeaMain Idea Up to 1500Up to 1500

ScanningScanning Search for specificSearch for specific

factsfacts

Up to 3000Up to 3000


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TYPES OF READINGTYPES OF READING

READING

Careful reading

Rapid reading

Skimming

Scanning


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LISTENINGLISTENINGYou not only listen with your earsYou not only listen with your ears

You also listen with your eyes!You also listen with your eyes!

What is listening?What is listening?Listening does not mean simply maintaining a politeListening does not mean simply maintaining a polite

silence. Nor does listening mean waiting alertly for thesilence. Nor does listening mean waiting alertly for the

flaws in the other fellows arguments so later you canflaws in the other fellows arguments so later you can

mow him down.mow him down. Listening means trying to see theListening means trying to see theproblem the way the speaker sees it.problem the way the speaker sees it.


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LanguageLanguage


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LISTENING PROCESSLISTENING PROCESS

InterpretingSelecting

Memory

Responding

Evaluating


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Listening is the same thing as hearingListening is the same thing as hearing

--M

ythM

yth

FactFact-- Listening is different from hearing .We mayListening is different from hearing .We mayhear but we may not listen. Listening is a mentalhear but we may not listen. Listening is a mental

activity hearing is a physical activity.activity hearing is a physical activity.

All listeners receive the same messageAll listeners receive the same message..

-- MythMyth FactFact--Same message is received and understoodSame message is received and understood

differently by different listeners.differently by different listeners.


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FAULTY LISTENINGFAULTY LISTENING

PseudoPseudo--listeninglistening Selective listeningSelective listening SelfSelf--centered listeningcentered listening FillFill--in listeningin listening

Insulated listeningInsulated listening

Defensive listeningDefensive listening Reconstructive listeningReconstructive listening


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SUPPORTIVE LISTENINGSUPPORTIVE LISTENING

EMPATHYEMPATHY

--Accurate perception of the contentAccurate perception of the content

--Emotional components and unexpressed coreEmotional components and unexpressed coremeaningmeaning

--The as if perspectiveThe as if perspective


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BARRIERSBARRIERS

Listening Barriers

Psychological

Environmental

Emotional/Personal

Linguistic/Semantic

Socio-Cultural

Physiological


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OVERCOMING BARRIERSOVERCOMING BARRIERS

CARESSCARESS

CC--ConcentrateConcentrate

AA--AcknowledgeAcknowledge

RR--ResearchResearch

EE--ExerciseExercise

SS--SensingSensing NonNon--verbal messageverbal message

SS--StructureStructure


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EFFECTIVE LISTENINGEFFECTIVE LISTENING--BENEFITSBENEFITS

Improvement in work environmentImprovement in work environment

Reduces tensions and hostilitiesReduces tensions and hostilities

Saves timeSaves time Improves managementImproves management--employee relationsemployee relations

Leads to early problem solvingLeads to early problem solving

Increases sales and profitsIncreases sales and profits


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TYPES OF LISTENINGTYPES OF LISTENING

LISTENING

Marginal

Evaluative

Active /Empathic

language skills (1)

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