1. 1. Los Angeles Convention Center Venue Specic Training July 17-19
2. 2. AGENDA ! Welcome! Venue!Overview! Drawings,!Emergency!Plans!and!Communica:ons! Need!to!Knows! Presen:ng!Sponsor!@!Toyota! Recap! FA!Specic!Break!Outs! Venue!Tour!
3. 3. WORLD GAMES OVERVIEW Los Angeles is a city full of movie stars and all-stars. But in 2015, thousands of Special Olympics athletes will be the true stars. Athletes: 7,000 Coaches: 3,000 Countries Represented: 177 Duration: 9 Days Number of Events: 25 Number of Volunteers: 30,000 Honored Guests: 5,000 Spectators: 500,000 Media Representatives: 2,000 Number of Venues: 27 The 2015 World Games will be the largest event hosted by Los Angeles since the 1984 Olympic Games.
4. 4. AGENDA ! Welcome! Venue!Overview! Drawings,!Emergency!Plans!and!Communica:ons! Need!to!Knows! Presen:ng!Sponsor!@!Toyota! Recap! FA!Specic!Break!Outs! Venue!Tour!
5. 5. ! VENUES! LA!CONVENTION!CENTER!! LUCKY!STRIKE! JW!MARRIOT!!HONORED!GUEST!HOTEL! MAIN!FAMILY!WELCOME!CENTER! MAIN!MEDIA!CENTER! LA CONVENTION CENTER/LA LIVE HUB
6. 6. Los!Angeles!Conven:on!Center!Key! Dates!&!Figures! Event!Dura:on:!!!!!!!!!!!!!!!!!!! !July!25!!August!1,!2015! Build@Out!Date!at!LACC:!!!!! !July!13@24! Tear!Down!Date!at!LACC:!!! !August!2@4! Sea:ng!Capaci:es:!!! !!!!!!!!!! ! ! !(Hall!G)!!!!!!!! !Awards!Plaza:!! ! !407! ! ! ! !(Hall!G)!!!!!!! !Team!Handball:!!! !638! ! ! ! !(Hall!H)!!!!!!!! !Roller!Ska:ng:!!! ! !638! ! ! ! !(Hall!J)!!!!!!!!! !Table!Tennis:!!!! !! !638! ! ! ! !(Halls!J&K)!! !!Badminton:!!!!!! !! !638! ! !(Hall!K)!!!!! !!Bocce:!!!!!!!!!!!!!! ! !638! ! !(Hall!E!&!F)!!!!!Powerli`ing:!!!!!! !! !520!
7. 7. Los!Angeles!Conven:on!Center!Key!Dates! &!Figures! The!Conven:on!Center!will!host!six!(6)!Special!Olympics!World!Summer!Games!compe::ons!including:! TABLE&TENNIS && July&260August&1& ROLLER&SKATING& July&26030& HANDBALL& July&260August&1& POWERLIFTING& July&270August&1& BOCCE& July&250August&1& BADMINTON& July&26027& July&290August&1&
8. 8. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW
9. 9. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: HANDBALL Competition Facts Competition Manager: Michael Hinson Competition Schedule: July 26- August 1 No. of Delegations: 15 No. of Athletes: 185 Awards (LACC Awards Plaza): August 1
10. 10. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: ROLLER SKATING Competition Facts Competition Manager: Heather Lacayo-Neace Competition Schedule: July 26- July 30 No. of Delegations: 20 No. of Athletes: 107 Awards (LACC Awards Plaza): July 28-July 30 Demonstrations: My First Sports Moment July 29
11. 11. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: TABLE TENNIS Competition Facts Competition Manager: Alex Figueroa Competition Schedule: July 26- August 1 No. of Delegations: 70 No. of Athletes: 206 Awards (LACC Awards Plaza): July 29 - August 1
12. 12. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: BADMINTON Competition Facts Competition Manager: Widya Susanto Competition Schedule: July 26- August 1 No. of Delegations: 47 No. of Athletes: 143 Awards (LACC Awards Plaza): July 30- August 1
13. 13. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: BOCCE Competition Facts Competition Manager: David Markland Competition Schedule: July 25- August 1 No. of Delegations: 96 No. of Athletes: 279 Awards (LACC Awards Plaza): July 27- August 1 Demonstration: My First Sports Moment July 27
14. 14. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: POWERLIFTING Competition Facts Competition Manager: Shawn Banks Competition Schedule: July 27- August 1 No. of Delegations: 41 No. of Athletes: 170 Awards (LACC Awards Plaza): July 27 - August 1
15. 15. INTRODUCTION OF HUB STAFF Luke Hyvonen General Manager Derrick Salisbury Assistant General Manager Stanli Spencer Operations Manager Corine Taylor Hub Headquarters Manager Tiara Johnson Hub Spectator ServicesManager Pierce Milliken Hub Guest Services Manager Shereef Moustafa Hub Technology Manager Charlotte Miles Catering, Cleaning & Waste
16. 16. INTRODUCTION OF HUB STAFF Brian Klavano Sport Production And Awards Director Leo Ramirez Hub Logistics Manager Kim Villa Hub Fan Development Manager Derek Hermann Hub Medical Manager Pat DiLeva and Rich Perelman Co-Hub Media Director Matt Setlik Hub Sport Director Linda Cordeso and Emily Smith Co-Hub Transportation Manager Jaren Sorkow Hub Workforce Manager Liudmila Pennington HUB International Relations Manager
17. 17. HONORED GUESTSAREAS REPRESENTED AT THE VENUES Awards! Catering!Cleaning!and!Waste! Creden:aling! Delega:on!Liaisons! Digital!Strategies! Fan!Development! Guest!Services! Interna:onal!Rela:ons!and!Protocol! Media!Opera:ons! Medical!Services! Opera:ons! Security! Spectator!Services! Sport! Sport!Produc:on! Technology! Transporta:on! Workforce!Management!
18. 18. VENUE SECURITY MGR HUB MEDICAL MANAGER COMPETITION MANAGER (6) P VENUE/HUB WORKFORCE EXISTING FACILITY MANAGER (AEG) VENUE/HUB OPS MANAGER GM / ASST GM HQ VENUE LA 2015 LACC COMPETITION HUB/VENUE ORG STRUCTURE VP. SPORT LOOK & SIGNAGE MERCHANDISE BROADCASTING VENUE /HUB SPEC SERVICES MGR PRODUCER AWARD CEREMONIES SPORT PRODUCTON VENUE/HUB GUEST SVCS MGR HUB/VENUE TRANSPORT MGR HUB LOGISTICS MGR VENUE/HUB TECHNOLOGY MGR VENUE MEDIA MANAGER RADIO COMMS FINANCE RISK/SAFETY SALES HUB CCW MGR * - GMs serving asVenue Directors at LACC, Long Beach, Griffith Park/LAEC HUB INTL RELATIONS MGR 16 Key FAs on Hub/VenueTeams Venue (5):AWD, COM, SEC, SPT,VEM Hub (4): CCW, LOG, INT, MED Hub/Venue (7): COR, GST, SPS,TEC,TRA,VED,WKM TECHNICAL DELEGATE FAN ZONE MANAGER Sports Planning Director VMA Intern/ HHQ Manager VENUE/HUB OPS Coordinator EXISTING FACILITY DECORATOR (Freeman)
19. 19. AGENDA ! Welcome! Venue!Overview! Drawings,!Emergency!Plans!and!Communica:ons! Need!to!Knows! Presen:ng!Sponsor!@!Toyota! Recap! FA!Specic!Break!Outs! Venue!Tour!
20. 20. LA 2015 LA CONVENTION CENTERVENUE LAYOUT
21. 21. LA 2015 LA CONVENTION CENTERVENUE LAYOUT
22. 22. Workforce!! Check@In! LA 2015 LA CONVENTION CENTERVENUE LAYOUT
23. 23. LA 2015 LA CONVENTION CENTERVENUE LAYOUT
24. 24. LA 2015 LA CONVENTION CENTERVENUE LAYOUT CONCOURSE E/F FOYER
25. 25. Workforce!! Meal/Break! LA 2015 LA CONVENTION CENTERVENUE LAYOUT CONCOURSE E/F FOYER
26. 26. ! EMERGENCY!PLANNING! LACC&
27. 27. MusterB& Muster& Muster& Muster& #3& Muster& #5& Muster& EMERGENCY PLANNING
28. 28. HONORED GUESTSHOW&TO&RESPOND&TO&A&MEDICAL&SITUATION On&Venue&Response:& For!any!medical!incident,!immediately!alert!your!supervisor!or!any! Special!Olympics!sta!member!with!radio.! ! ! ! Communica:on!protocols!are!in!place!on!venue!to!respond!to!incidents! internally.!!! !!
29. 29. Earthquake Whenever a major tremor occurs, expect one or more aftershocks, including the possibility of numerous major earthquakes in the same area. During the Quake: Duck, cover and hold in place under a desk, table or other sturdy object; or stand in an interior doorway and brace yourself against the frame. Face away from any windows. Stay clear of tall objects that may topple over and watch for falling objects. Stay inside, do not evacuate unless directed to do so. EARTHQUAKE&PROTOCOLS
30. 30. 8 After the initial shock: Remain calm and be prepared for aftershocks. Aid the injured and check for trapped people. Account for all occupants. Check area for obvious hazards and damage; evacuate only if area is unsafe. Use phones only in case of immediate life-threatening emergency. Do not light matches, cigarettes, candles or any use of open flame. Do not turn on or off any electrical equipment or lighting. Listen for emergency evacuations announcement. Report conditions to the Security Command Center at ext. 3000 or 213 765 4605 and/or any employee. EARTHQUAKE&PROTOCOLS&(CONT.)
31. 31. 9 is needed, contact Security Command Center at ext. 3000 or 213 765 4605 If You See Something Say Something Los Angeles Convention Center and AEG has teamed up with the United States Department of Homeland Security on the If You See Something, Say Something campaign. The campaign is a simple and effective program to engage the public and key frontline employees to identify and report indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. IF&YOU&SEE&SOMETHING,&SAY&SOMETHING
32. 32. ! ON!SITE!COMMUNICATIONS! LACC&
33. 33. HONORED GUESTSBRAND STANDARDSRADIO COMMUNICATION Radio!communica:on!will!be!the!primary!mode!of!communica:ng!on!venue!to! ensure!that!all!radio!users!remain!up!to!speed!with!all!issues!and!discussions!at! a!venue!and!hub!level.!! If!your!posi:on!requires!radio!usage!you!will!be!provided!with!one!before!you! are!deployed!to!your!post!by!your!Manager.!This!radio!will!need!to!be!returned! at!the!end!of!each!shi`!to!your!Manager.!! Always!consult!with!your!Manager!ini:ally!if!there!is!an!issue.! In!addi:on!the!Hub!Communica:on!Center!is!the!central!communica:on!point! for!the!Hub!and!is!available!through!Channel'1!if!further!assistance!is!needed.! ! Please!be!courteous!when!communica:ng!by!radio.!!Do!not!talk!over!others!and! keep!the!communica:on!concise.!!! If!communica:on!is!needed!to!a!radio!user!on!a!dierent!channel!this!will!be! allowed!and!you!will!receive!radio!training!to!ensure!you!are!shown!how!to!do! this.! Please!do!not!use!personal!cell!phones!unless!in!the!case!of!an!emergency!or!if! specically!instructed!to!do!so!by!your!Manager.!!
34. 34. HONORED GUESTSBRAND STANDARDSRADIO PROTOCOL 1. STOP! 2. LISTEN!(and!wait,!if!necessary)! 3. PUSH!the!buhon! 4. WAIT!for!a!count!of!2! 5. TALK!
35. 35. AGENDA ! Welcome! Venue!Overview! Drawings,!Emergency!Plans!and!Communica:ons! Need!to!Knows! Presen:ng!Sponsor!@!Toyota! Recap! FA!Specic!Break!Outs! Venue!Tour!
36. 36. WORKFORCE PUBLIC TRANSPORTATION/PARKING Parking Information Public Transportation will be the simplest way to arrive on venue. If you need to drive, carpool if you can. LIMITED parking will be available in the Venice Parking Garage with access off of Venice Blvd and Convention Center Dr. * Your credential is your parking pass! (except at USC) Public Transportation Information Tap cards Metro stations Route options
37. 37. Take!the!Metro!Blue!or!Expo!Line!to!the!Pico! Sta:on,!directly!across!from!the!Los!Angeles! Conven:on!Center.! ! Metro!Bus!routes!service!all!of!Los!Angeles!and! many!lines!stop!near!LACC,!including!lines!30,!81,! 442,!460!and!the!Silver!Line.!! ! ! ! To!nd!the!most!convenient!route!for!you,! use!the!Metro!Trip!Planner!or!contact!Metro! at!(323)!GO!METRO!
38. 38. DASH!Bus!Route!F!has!several!stops!on!Figueroa! St.!adjacent!to!LACC!and!LA!Live.!! ! For!details!on!DASH!service,!go!to! ladohransit.com.! ! Metrolink!operates!train!service!within!Southern! California!and!they!now!have!special!weekend! passes!for!only!$10!which!includes!free! connec:ons!to!Metro!bus!and!rail!lines!that!stop! nearby.! ! For!train!schedules!and!more!informa:on,!please! call!(800)!371@5465!or!visit!metrolinktrains.com.!
39. 39. VENICE GARAGE PARKING Venice!Parking!Garage!
40. 40. VENICE GARAGE PARKING ENTRY Venice!Garage!access!o!Venice!Blvd.!and!! Conven:on!Center!Way.!
41. 41. WORKFORCE UNIFORMS Dont leave home without your: Uniform Credential Hip pack Official Games Hat A great attitude and a SMILE! All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.) It is recommended that all volunteers wear comfortable athletic type shoes.
42. 42. HONORED GUESTS ! WORKFORCE UNIFORMS Uniform Color Key Ocials!! Sport& Guest&Services&& Medical&& !!! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
43. 43. HONORED GUESTS ! WORKFORCE UNIFORMS Executive TeamOperations Delegation Liaison Lanyards: GREEN = managers / team leaders PURPLE = workforce not in a supervisory position ! *Healthy Athletes will be in dark blue!
44. 44. HONORED GUESTSBRAND STANDARDSCREDENTIALS Front& Back&
45. 45. HONORED GUESTSWORKFORCE CHECK-IN Checking in on Venue: You are required to check in at the LACC Workforce Check in when you arrive for your shift! General Volunteers - PLEASE ARRIVE 15 MINUTES PRIOR TO YOUR SHIFT START TIME Medical volunteers PLEASE ARRIVE 30 MINUTES PRIOR TO YOUR SHIFT START TIME Your CREDENTIAL is your work permit it is required for check in and while on venue. Check in locations . LACC will have one primary workforce check-in location located in the Compass Caf. On the 2nd floor overlooking the South Lobby. If you are going to be late or are unable to work your shift, please contact your supervisor or your Workforce Check In hotline immediately! Hotline number and email address: LACC: 213-712-2583/ lacc_vol@la2015.org *Note: This hotline and email address will not be available until July 25th
46. 46. Workforce!! Check@In! LA 2015 LA CONVENTION CENTERVENUE LAYOUT
47. 47. HONORED GUESTSBRAND STANDARDSWORKFORCE MEALS/BREAKS Meals: Volunteers working a minimum of 5 hours will receive one meal voucher at check-in. Volunteers working 10 hours will receive two meal vouchers at check-in. You must present your meal coupon at the dining area. Breaks: Breaks will be determined by your supervisor and the competition schedule for your venue. Meal/Break Area: Your Meal/Break location is. Concourse Hall E/F Foyer located between West Lobby and Concourse Hall EF. You will be able to find water/coke product and get your meals, as well as have a place to interact with other volunteers.
48. 48. Workforce!! Meal/Break! LA 2015 LA CONVENTION CENTERVENUE LAYOUT CONCOURSE E/F FOYER
49. 49. WORKFORCE POLICIES AND PROCEDURES - There is no storage for personal belongings at the World Games. Please do not bring: - Large bags - Valuables - Children - Pets (service animals are accepted) - Please do not use your cellphone for personal use while you are on duty. Some manager positions will have cellphones to conduct business. - Please do not alter your uniform or credential in any way. - Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found. - If you are notied that an athlete is lost, please notify your supervisor immediately. Your supervisor will collectpertinent information about the individual and will radio the Hub Communication Center.If you have found a lost athlete, please bring them to the nearest Spectator Services Information Booth.
50. 50. WORKFORCE POLICIES AND PROCEDURES - If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance. - When you don't know an answer, don't make something up, say you 'don't know but will nd out', then ask your Supervisor or someone else who may know. - Please do not to take pictures of or get autographs from any celebrities or public figures while on duty. - Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward. - If you need to fill out an incident form or a complaint form, please go to Workforce Check In. Examples of when you should fill out an incident form are: - Injury, safety hazard, property damage, theft etc - Make sure to inform your supervisor of an incident - Please abide by the Volunteer Code of Conduct found in your Hero Handbook. !
51. 51. HEALTH AND SAFETY Health & Safety Hat Sunscreen Hydration Breaks !Be aware of your surroundings and be aware of possible illness!
52. 52. SAFETY Please be aware of your surroundings! Alert your supervisor if you see any safety hazards. ! Exposed Cables Trip Hazards Objects in the stairs/aisleUnsupervised ladders
53. 53. AGENDA ! Welcome! Venue!Overview!! Drawings,!Emergency!Plans!and!Communica:ons! Need!to!Knows! Presen:ng!Sponsor!@!Toyota! Recap! FA!Specic!Break!Outs! Venue!Tour!
54. 54. ACTIVATION
55. 55. LA Convention Center - Atrium
56. 56. LA Convention Center Gaming Halls Highlander Cell Phone Valet As a courtesy to guests, we would offer a secure cell phone charging valet service. Much like a coat check, guest can check their cell phone in with a brand ambassador to place in a locked compartment to charge while they are enjoying the games. Guests who would like to wait, will also be able to charge their phones from inside the vehicle from the center console charging block
57. 57. LA Convention Center Gaming Halls Color By Numbers Avalon Vinyl wrap with custom creative design reflective of Toyota and World Games Guests are invited to color on the wrap. Pick your favorite color, pick the corresponding number and make your mark! By end of games we will have a fully colored vehicle Ability to show progression on the Media Hub
58. 58. LA Convention Center Gaming Halls Table Tennis - Tundra Ping-Pong Game Solitary player game, 90 board with multiple holes & paddle. Guest is challenged to hit a selected # of ping pong balls into designated number of holes on the backboard in order to win premium.
59. 59. LA Convention Center Powerlifting Hall RAV4 SkeeBall Guest is challenged to score points in order to win premium
60. 60. AGENDA ! Welcome! Venue!Overview! Drawings,!Emergency!Plans!and!Communica:ons! Need!to!Knows! Presen:ng!Sponsor!@!Toyota! Recap! FA!Specic!Break!Outs! Venue!Tour!
61. 61. HONORED GUESTSRECAP Key Takeaways from Today: Public Transport Use METRO services Free TAP card Workforce Check-In Area Compass Caf 2nd Floor Meal and Break Area Concourse E/F Foyer HAVE FUN! Please visit http://www.lacclink.com/ to learn more information about the venue.
62. 62. SPECIAL OLYMPICS VIDEO CLICK AND PRESS PLAY
63. 63. HONORED GUESTS QUESTIONS????? ! BRAND STANDARDS
64. 64. HONORED GUESTS Thank you for attending the Los Angeles Convention Center Venue Training session. Dedicated Volunteers are priceless! Thank you for all that you do!! ! BRAND STANDARDSThank You!
65. 65. AGENDA ! Welcome! Venue!Overview! Drawings,!Emergency!Plans!and!Communica:ons! Need!to!Knows! Presen:ng!Sponsor!@!Toyota! Recap! FA!Specic!Break!Outs! Venue!Tour!